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Wednesday, 28 February, 2018

Artificial Intelligence (AI) -powered chatbots in customer services and support


What Are Chatbots?

Chatbots – also known as “conversational agents” – are software applications that mimic written or spoken human speech for the purposes of simulating a conversation or interaction with a real person. There are two primary ways chatbots are offered to visitors: via web-based applications or standalone apps. Today, chatbots are used most commonly in the customer service space, assuming roles traditionally performed by living, breathing human beings such as Tier-1 support…


Category: Service & Software
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Tags: artificial intelligence, chatbots