Report Detail

Service & Software Global Workforce Engagement Management Market 2019 by Company, Regions, Type and Application, Forecast to 2024

  • RnM3767158
  • |
  • 20 September, 2019
  • |
  • Global
  • |
  • 135 Pages
  • |
  • GIR (Global Info Research)
  • |
  • Service & Software

Workforce optimization (WFO) solutions contain complementary functions designed to improve the performance of customer engagement centers by means of optimized deployment of appropriately trained and motivated agents. These functions range from ones for recruitment and scheduling to ones for evaluation and training. By adding intelligence to each function, everything from recruitment to scheduling to training can be optimized. Key functional domains include: strategic planning, recruitment, workforce management (WFM), including intraday optimization call recording and quality management (QM), coaching and e-learning, performance management (PM), surveying — focused on capturing operational and agent performance information, interaction analytics — audio and text analytics, combined with screen analytics, emotion detection and associated operational call data.

Scope of the Report:
The global Workforce Engagement Management market is valued at xx million USD in 2018 and is expected to reach xx million USD by the end of 2024, growing at a CAGR of xx% between 2019 and 2024.
The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.
North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Workforce Engagement Management.
Europe also play important roles in global market, with market size of xx million USD in 2019 and will be xx million USD in 2024, with a CAGR of xx%.
This report studies the Workforce Engagement Management market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Workforce Engagement Management market by product type and applications/end industries.

Market Segment by Companies, this report covers
Verint Systems
Calabrio
NICE
InVision
Aspect
Genesys
Teleopti
ZOOM International
Avaya (Verint)
KnoahSoft
Noble Systems
OpenText
Monet Software
CSI
VPI
InContact

Market Segment by Regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Colombia)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)

Market Segment by Type, covers
Software
Hardware

Market Segment by Applications, can be divided into
BFSI
Education
Government
Telecom & IT
Others


Table of Contents

    1 Workforce Engagement Management Market Overview

    • 1.1 Product Overview and Scope of Workforce Engagement Management
    • 1.2 Classification of Workforce Engagement Management by Types
      • 1.2.1 Global Workforce Engagement Management Revenue Comparison by Types (2019-2024)
      • 1.2.2 Global Workforce Engagement Management Revenue Market Share by Types in 2018
      • 1.2.3 Software
      • 1.2.4 Hardware
    • 1.3 Global Workforce Engagement Management Market by Application
      • 1.3.1 Global Workforce Engagement Management Market Size and Market Share Comparison by Applications (2014-2024)
      • 1.3.2 BFSI
      • 1.3.3 Education
      • 1.3.4 Government
      • 1.3.5 Telecom & IT
      • 1.3.6 Others
    • 1.4 Global Workforce Engagement Management Market by Regions
      • 1.4.1 Global Workforce Engagement Management Market Size (Million USD) Comparison by Regions (2014-2024)
      • 1.4.1 North America (USA, Canada and Mexico) Workforce Engagement Management Status and Prospect (2014-2024)
      • 1.4.2 Europe (Germany, France, UK, Russia and Italy) Workforce Engagement Management Status and Prospect (2014-2024)
      • 1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Workforce Engagement Management Status and Prospect (2014-2024)
      • 1.4.4 South America (Brazil, Argentina, Colombia) Workforce Engagement Management Status and Prospect (2014-2024)
      • 1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Workforce Engagement Management Status and Prospect (2014-2024)
    • 1.5 Global Market Size of Workforce Engagement Management (2014-2024)

    2 Manufacturers Profiles

    • 2.1 Verint Systems
      • 2.1.1 Business Overview
      • 2.1.2 Workforce Engagement Management Type and Applications
        • 2.1.2.1 Product A
        • 2.1.2.2 Product B
      • 2.1.3 Verint Systems Workforce Engagement Management Revenue, Gross Margin and Market Share (2017-2018)
    • 2.2 Calabrio
      • 2.2.1 Business Overview
      • 2.2.2 Workforce Engagement Management Type and Applications
        • 2.2.2.1 Product A
        • 2.2.2.2 Product B
      • 2.2.3 Calabrio Workforce Engagement Management Revenue, Gross Margin and Market Share (2017-2018)
    • 2.3 NICE
      • 2.3.1 Business Overview
      • 2.3.2 Workforce Engagement Management Type and Applications
        • 2.3.2.1 Product A
        • 2.3.2.2 Product B
      • 2.3.3 NICE Workforce Engagement Management Revenue, Gross Margin and Market Share (2017-2018)
    • 2.4 InVision
      • 2.4.1 Business Overview
      • 2.4.2 Workforce Engagement Management Type and Applications
        • 2.4.2.1 Product A
        • 2.4.2.2 Product B
      • 2.4.3 InVision Workforce Engagement Management Revenue, Gross Margin and Market Share (2017-2018)
    • 2.5 Aspect
      • 2.5.1 Business Overview
      • 2.5.2 Workforce Engagement Management Type and Applications
        • 2.5.2.1 Product A
        • 2.5.2.2 Product B
      • 2.5.3 Aspect Workforce Engagement Management Revenue, Gross Margin and Market Share (2017-2018)
    • 2.6 Genesys
      • 2.6.1 Business Overview
      • 2.6.2 Workforce Engagement Management Type and Applications
        • 2.6.2.1 Product A
        • 2.6.2.2 Product B
      • 2.6.3 Genesys Workforce Engagement Management Revenue, Gross Margin and Market Share (2017-2018)
    • 2.7 Teleopti
      • 2.7.1 Business Overview
      • 2.7.2 Workforce Engagement Management Type and Applications
        • 2.7.2.1 Product A
        • 2.7.2.2 Product B
      • 2.7.3 Teleopti Workforce Engagement Management Revenue, Gross Margin and Market Share (2017-2018)
    • 2.8 ZOOM International
      • 2.8.1 Business Overview
      • 2.8.2 Workforce Engagement Management Type and Applications
        • 2.8.2.1 Product A
        • 2.8.2.2 Product B
      • 2.8.3 ZOOM International Workforce Engagement Management Revenue, Gross Margin and Market Share (2017-2018)
    • 2.9 Avaya (Verint)
      • 2.9.1 Business Overview
      • 2.9.2 Workforce Engagement Management Type and Applications
        • 2.9.2.1 Product A
        • 2.9.2.2 Product B
      • 2.9.3 Avaya (Verint) Workforce Engagement Management Revenue, Gross Margin and Market Share (2017-2018)
    • 2.10 KnoahSoft
      • 2.10.1 Business Overview
      • 2.10.2 Workforce Engagement Management Type and Applications
        • 2.10.2.1 Product A
        • 2.10.2.2 Product B
      • 2.10.3 KnoahSoft Workforce Engagement Management Revenue, Gross Margin and Market Share (2017-2018)
    • 2.11 Noble Systems
      • 2.11.1 Business Overview
      • 2.11.2 Workforce Engagement Management Type and Applications
        • 2.11.2.1 Product A
        • 2.11.2.2 Product B
      • 2.11.3 Noble Systems Workforce Engagement Management Revenue, Gross Margin and Market Share (2017-2018)
    • 2.12 OpenText
      • 2.12.1 Business Overview
      • 2.12.2 Workforce Engagement Management Type and Applications
        • 2.12.2.1 Product A
        • 2.12.2.2 Product B
      • 2.12.3 OpenText Workforce Engagement Management Revenue, Gross Margin and Market Share (2017-2018)
    • 2.13 Monet Software
      • 2.13.1 Business Overview
      • 2.13.2 Workforce Engagement Management Type and Applications
        • 2.13.2.1 Product A
        • 2.13.2.2 Product B
      • 2.13.3 Monet Software Workforce Engagement Management Revenue, Gross Margin and Market Share (2017-2018)
    • 2.14 CSI
      • 2.14.1 Business Overview
      • 2.14.2 Workforce Engagement Management Type and Applications
        • 2.14.2.1 Product A
        • 2.14.2.2 Product B
      • 2.14.3 CSI Workforce Engagement Management Revenue, Gross Margin and Market Share (2017-2018)
    • 2.15 VPI
      • 2.15.1 Business Overview
      • 2.15.2 Workforce Engagement Management Type and Applications
        • 2.15.2.1 Product A
        • 2.15.2.2 Product B
      • 2.15.3 VPI Workforce Engagement Management Revenue, Gross Margin and Market Share (2017-2018)
    • 2.16 InContact
      • 2.16.1 Business Overview
      • 2.16.2 Workforce Engagement Management Type and Applications
        • 2.16.2.1 Product A
        • 2.16.2.2 Product B
      • 2.16.3 InContact Workforce Engagement Management Revenue, Gross Margin and Market Share (2017-2018)

    3 Global Workforce Engagement Management Market Competition, by Players

    • 3.1 Global Workforce Engagement Management Revenue and Share by Players (2014-2019)
    • 3.2 Market Concentration Rate
      • 3.2.1 Top 5 Workforce Engagement Management Players Market Share
      • 3.2.2 Top 10 Workforce Engagement Management Players Market Share
    • 3.3 Market Competition Trend

    4 Global Workforce Engagement Management Market Size by Regions

    • 4.1 Global Workforce Engagement Management Revenue and Market Share by Regions
    • 4.2 North America Workforce Engagement Management Revenue and Growth Rate (2014-2019)
    • 4.3 Europe Workforce Engagement Management Revenue and Growth Rate (2014-2019)
    • 4.4 Asia-Pacific Workforce Engagement Management Revenue and Growth Rate (2014-2019)
    • 4.5 South America Workforce Engagement Management Revenue and Growth Rate (2014-2019)
    • 4.6 Middle East and Africa Workforce Engagement Management Revenue and Growth Rate (2014-2019)

    5 North America Workforce Engagement Management Revenue by Countries

    • 5.1 North America Workforce Engagement Management Revenue by Countries (2014-2019)
    • 5.2 USA Workforce Engagement Management Revenue and Growth Rate (2014-2019)
    • 5.3 Canada Workforce Engagement Management Revenue and Growth Rate (2014-2019)
    • 5.4 Mexico Workforce Engagement Management Revenue and Growth Rate (2014-2019)

    6 Europe Workforce Engagement Management Revenue by Countries

    • 6.1 Europe Workforce Engagement Management Revenue by Countries (2014-2019)
    • 6.2 Germany Workforce Engagement Management Revenue and Growth Rate (2014-2019)
    • 6.3 UK Workforce Engagement Management Revenue and Growth Rate (2014-2019)
    • 6.4 France Workforce Engagement Management Revenue and Growth Rate (2014-2019)
    • 6.5 Russia Workforce Engagement Management Revenue and Growth Rate (2014-2019)
    • 6.6 Italy Workforce Engagement Management Revenue and Growth Rate (2014-2019)

    7 Asia-Pacific Workforce Engagement Management Revenue by Countries

    • 7.1 Asia-Pacific Workforce Engagement Management Revenue by Countries (2014-2019)
    • 7.2 China Workforce Engagement Management Revenue and Growth Rate (2014-2019)
    • 7.3 Japan Workforce Engagement Management Revenue and Growth Rate (2014-2019)
    • 7.4 Korea Workforce Engagement Management Revenue and Growth Rate (2014-2019)
    • 7.5 India Workforce Engagement Management Revenue and Growth Rate (2014-2019)
    • 7.6 Southeast Asia Workforce Engagement Management Revenue and Growth Rate (2014-2019)

    8 South America Workforce Engagement Management Revenue by Countries

    • 8.1 South America Workforce Engagement Management Revenue by Countries (2014-2019)
    • 8.2 Brazil Workforce Engagement Management Revenue and Growth Rate (2014-2019)
    • 8.3 Argentina Workforce Engagement Management Revenue and Growth Rate (2014-2019)
    • 8.4 Colombia Workforce Engagement Management Revenue and Growth Rate (2014-2019)

    9 Middle East and Africa Revenue Workforce Engagement Management by Countries

    • 9.1 Middle East and Africa Workforce Engagement Management Revenue by Countries (2014-2019)
    • 9.2 Saudi Arabia Workforce Engagement Management Revenue and Growth Rate (2014-2019)
    • 9.3 UAE Workforce Engagement Management Revenue and Growth Rate (2014-2019)
    • 9.4 Egypt Workforce Engagement Management Revenue and Growth Rate (2014-2019)
    • 9.5 Nigeria Workforce Engagement Management Revenue and Growth Rate (2014-2019)
    • 9.6 South Africa Workforce Engagement Management Revenue and Growth Rate (2014-2019)

    10 Global Workforce Engagement Management Market Segment by Type

    • 10.1 Global Workforce Engagement Management Revenue and Market Share by Type (2014-2019)
    • 10.2 Global Workforce Engagement Management Market Forecast by Type (2019-2024)
    • 10.3 Software Revenue Growth Rate (2014-2024)
    • 10.4 Hardware Revenue Growth Rate (2014-2024)

    11 Global Workforce Engagement Management Market Segment by Application

    • 11.1 Global Workforce Engagement Management Revenue Market Share by Application (2014-2019)
    • 11.2 Workforce Engagement Management Market Forecast by Application (2019-2024)
    • 11.3 BFSI Revenue Growth (2014-2019)
    • 11.4 Education Revenue Growth (2014-2019)
    • 11.5 Government Revenue Growth (2014-2019)
    • 11.6 Telecom & IT Revenue Growth (2014-2019)
    • 11.7 Others Revenue Growth (2014-2019)

    12 Global Workforce Engagement Management Market Size Forecast (2019-2024)

    • 12.1 Global Workforce Engagement Management Market Size Forecast (2019-2024)
    • 12.2 Global Workforce Engagement Management Market Forecast by Regions (2019-2024)
    • 12.3 North America Workforce Engagement Management Revenue Market Forecast (2019-2024)
    • 12.4 Europe Workforce Engagement Management Revenue Market Forecast (2019-2024)
    • 12.5 Asia-Pacific Workforce Engagement Management Revenue Market Forecast (2019-2024)
    • 12.6 South America Workforce Engagement Management Revenue Market Forecast (2019-2024)
    • 12.7 Middle East and Africa Workforce Engagement Management Revenue Market Forecast (2019-2024)

    13 Research Findings and Conclusion

      14 Appendix

      • 14.1 Methodology

      Summary:
      Get latest Market Research Reports on Workforce Engagement Management. Industry analysis & Market Report on Workforce Engagement Management is a syndicated market report, published as Global Workforce Engagement Management Market 2019 by Company, Regions, Type and Application, Forecast to 2024. It is complete Research Study and Industry Analysis of Workforce Engagement Management market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.

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