The utility customer information system (CIS) market is composed of utility companies looking for commercial off-the-shelf (COTS) software packages that address business-critical utility meter-to-cash (M2C) and customer service business processes. M2C functions covered include: account maintenance, order processing, product/service management, rate design, billing, credit collection, accounts receivable, statement preparation, and payment processing. For customer service, CISs support multiple client interaction channels — such as call centers, interactive voice response/voice response units (IVR/VRUs). They also support various digital engagement channels (social media and, more recently, virtual assistants/chatbots) — as well as customer self-service needs.
Scope of the Report:
The global Utilities Customer Information Systems market is valued at xx million USD in 2018 and is expected to reach xx million USD by the end of 2024, growing at a CAGR of xx% between 2019 and 2024.
The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.
North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Utilities Customer Information Systems.
Europe also play important roles in global market, with market size of xx million USD in 2019 and will be xx million USD in 2024, with a CAGR of xx%.
This report studies the Utilities Customer Information Systems market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Utilities Customer Information Systems market by product type and applications/end industries.
Market Segment by Companies, this report covers
Oracle
Efluid SAS
SAP
Itineris
Indra
Cayenta
Advanced Utility Systems
Gruppo Engineering
Fluentgrid Limited
Ferranti Computer
Systems
Gentrack
Open International
Systems
NorthStar
Vertex
Hansen Technologies
Market Segment by Regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Colombia)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)
Market Segment by Type, covers
Cloud-based
On-premises
Market Segment by Applications, can be divided into
BFSI
Education
Government
Telecom & IT
Others
Summary:
Get latest Market Research Reports on Utilities Customer Information Systems. Industry analysis & Market Report on Utilities Customer Information Systems is a syndicated market report, published as Global Utilities Customer Information Systems Market 2019 by Company, Regions, Type and Application, Forecast to 2024. It is complete Research Study and Industry Analysis of Utilities Customer Information Systems market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.