Global Telecom CRM Market Size, Status and Forecast 2020-2026

1 Report Overview

• 1.1 Study Scope
• 1.2 Key Market Segments
• 1.3 Players Covered: Ranking by Telecom CRM Revenue
• 1.4 Market by Type
  • 1.4.1 Global Telecom CRM Market Size Growth Rate by Type: 2020 VS 2026
  • 1.4.2 Software
  • 1.4.3 Service
  • 1.4.4 Others
• 1.5 Market by Application
  • 1.5.1 Global Telecom CRM Market Share by Application: 2020 VS 2026
  • 1.5.2 Small-Sized Enterprises
  • 1.5.3 Medium-sized Enterprises
  • 1.5.4 Large-Sized Enterprises
• 1.6 Study Objectives
• 1.7 Years Considered

2 Global Growth Trends

• 2.1 Global Telecom CRM Market Perspective (2015-2026)
• 2.2 Global Telecom CRM Growth Trends by Regions
  • 2.2.1 Telecom CRM Market Size by Regions: 2015 VS 2020 VS 2026
  • 2.2.2 Telecom CRM Historic Market Share by Regions (2015-2020)
  • 2.2.3 Telecom CRM Forecasted Market Size by Regions (2021-2026)
• 2.3 Industry Trends and Growth Strategy
  • 2.3.1 Market Top Trends
  • 2.3.2 Market Drivers
  • 2.3.3 Market Challenges
  • 2.3.4 Porter’s Five Forces Analysis
  • 2.3.5 Telecom CRM Market Growth Strategy
  • 2.3.6 Primary Interviews with Key Telecom CRM Players (Opinion Leaders)

3 Competition Landscape by Key Players

• 3.1 Global Top Telecom CRM Players by Market Size
  • 3.1.1 Global Top Telecom CRM Players by Revenue (2015-2020)
  • 3.1.2 Global Telecom CRM Revenue Market Share by Players (2015-2020)
  • 3.1.3 Global Telecom CRM Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
• 3.2 Global Telecom CRM Market Concentration Ratio
  • 3.2.1 Global Telecom CRM Market Concentration Ratio (CR5 and HHI)
  • 3.2.2 Global Top 10 and Top 5 Companies by Telecom CRM Revenue in 2019
• 3.3 Telecom CRM Key Players Head office and Area Served
• 3.4 Key Players Telecom CRM Product Solution and Service
• 3.5 Date of Enter into Telecom CRM Market
• 3.6 Mergers & Acquisitions, Expansion Plans

4 Market Size by Type (2015-2026)

• 4.1 Global Telecom CRM Historic Market Size by Type (2015-2020)
• 4.2 Global Telecom CRM Forecasted Market Size by Type (2021-2026)

5 Market Size by Application (2015-2026)

• 5.1 Global Telecom CRM Market Size by Application (2015-2020)
• 5.2 Global Telecom CRM Forecasted Market Size by Application (2021-2026)

6 North America

• 6.1 North America Telecom CRM Market Size (2015-2020)
• 6.2 Telecom CRM Key Players in North America (2019-2020)
• 6.3 North America Telecom CRM Market Size by Type (2015-2020)
• 6.4 North America Telecom CRM Market Size by Application (2015-2020)

7 Europe

• 7.1 Europe Telecom CRM Market Size (2015-2020)
• 7.2 Telecom CRM Key Players in Europe (2019-2020)
• 7.3 Europe Telecom CRM Market Size by Type (2015-2020)
• 7.4 Europe Telecom CRM Market Size by Application (2015-2020)

8 China

• 8.1 China Telecom CRM Market Size (2015-2020)
• 8.2 Telecom CRM Key Players in China (2019-2020)
• 8.3 China Telecom CRM Market Size by Type (2015-2020)
• 8.4 China Telecom CRM Market Size by Application (2015-2020)

9 Japan

• 9.1 Japan Telecom CRM Market Size (2015-2020)
• 9.2 Telecom CRM Key Players in Japan (2019-2020)
• 9.3 Japan Telecom CRM Market Size by Type (2015-2020)
• 9.4 Japan Telecom CRM Market Size by Application (2015-2020)

10 Southeast Asia

• 10.1 Southeast Asia Telecom CRM Market Size (2015-2020)
• 10.2 Telecom CRM Key Players in Southeast Asia (2019-2020)
• 10.3 Southeast Asia Telecom CRM Market Size by Type (2015-2020)
• 10.4 Southeast Asia Telecom CRM Market Size by Application (2015-2020)

11 India

• 11.1 India Telecom CRM Market Size (2015-2020)
• 11.2 Telecom CRM Key Players in India (2019-2020)
• 11.3 India Telecom CRM Market Size by Type (2015-2020)
• 11.4 India Telecom CRM Market Size by Application (2015-2020)

12 Central & South America

• 12.1 Central & South America Telecom CRM Market Size (2015-2020)
• 12.2 Telecom CRM Key Players in Central & South America (2019-2020)
• 12.3 Central & South America Telecom CRM Market Size by Type (2015-2020)
• 12.4 Central & South America Telecom CRM Market Size by Application (2015-2020)

13 Key Players Profiles

• 13.1 Oracle
  • 13.1.1 Oracle Company Details
  • 13.1.2 Oracle Business Overview
  • 13.1.3 Oracle Telecom CRM Introduction
  • 13.1.4 Oracle Revenue in Telecom CRM Business (2015-2020))
  • 13.1.5 Oracle Recent Development
• 13.2 SAP AG
  • 13.2.1 SAP AG Company Details
  • 13.2.2 SAP AG Business Overview
  • 13.2.3 SAP AG Telecom CRM Introduction
  • 13.2.4 SAP AG Revenue in Telecom CRM Business (2015-2020)
  • 13.2.5 SAP AG Recent Development
• 13.3 Salesforce
  • 13.3.1 Salesforce Company Details
  • 13.3.2 Salesforce Business Overview
  • 13.3.3 Salesforce Telecom CRM Introduction
  • 13.3.4 Salesforce Revenue in Telecom CRM Business (2015-2020)
  • 13.3.5 Salesforce Recent Development
• 13.4 Microsoft Corp
  • 13.4.1 Microsoft Corp Company Details
  • 13.4.2 Microsoft Corp Business Overview
  • 13.4.3 Microsoft Corp Telecom CRM Introduction
  • 13.4.4 Microsoft Corp Revenue in Telecom CRM Business (2015-2020)
  • 13.4.5 Microsoft Corp Recent Development
• 13.5 Ericsson
  • 13.5.1 Ericsson Company Details
  • 13.5.2 Ericsson Business Overview
  • 13.5.3 Ericsson Telecom CRM Introduction
  • 13.5.4 Ericsson Revenue in Telecom CRM Business (2015-2020)
  • 13.5.5 Ericsson Recent Development
• 13.6 Amdocs Systems Inc.
  • 13.6.1 Amdocs Systems Inc. Company Details
  • 13.6.2 Amdocs Systems Inc. Business Overview
  • 13.6.3 Amdocs Systems Inc. Telecom CRM Introduction
  • 13.6.4 Amdocs Systems Inc. Revenue in Telecom CRM Business (2015-2020)
  • 13.6.5 Amdocs Systems Inc. Recent Development
• 13.7 Avaya Inc.
  • 13.7.1 Avaya Inc. Company Details
  • 13.7.2 Avaya Inc. Business Overview
  • 13.7.3 Avaya Inc. Telecom CRM Introduction
  • 13.7.4 Avaya Inc. Revenue in Telecom CRM Business (2015-2020)
  • 13.7.5 Avaya Inc. Recent Development
• 13.8 AsiaInfo
  • 13.8.1 AsiaInfo Company Details
  • 13.8.2 AsiaInfo Business Overview
  • 13.8.3 AsiaInfo Telecom CRM Introduction
  • 13.8.4 AsiaInfo Revenue in Telecom CRM Business (2015-2020)
  • 13.8.5 AsiaInfo Recent Development
• 13.9 MAXIMIZER SERVICES
  • 13.9.1 MAXIMIZER SERVICES Company Details
  • 13.9.2 MAXIMIZER SERVICES Business Overview
  • 13.9.3 MAXIMIZER SERVICES Telecom CRM Introduction
  • 13.9.4 MAXIMIZER SERVICES Revenue in Telecom CRM Business (2015-2020)
  • 13.9.5 MAXIMIZER SERVICES Recent Development
• 13.10 Convergys Corp
  • 13.10.1 Convergys Corp Company Details
  • 13.10.2 Convergys Corp Business Overview
  • 13.10.3 Convergys Corp Telecom CRM Introduction
  • 13.10.4 Convergys Corp Revenue in Telecom CRM Business (2015-2020)
  • 13.10.5 Convergys Corp Recent Development
• 13.11 Infor Global Solutions
  • 10.11.1 Infor Global Solutions Company Details
  • 10.11.2 Infor Global Solutions Business Overview
  • 10.11.3 Infor Global Solutions Telecom CRM Introduction
  • 10.11.4 Infor Global Solutions Revenue in Telecom CRM Business (2015-2020)
  • 10.11.5 Infor Global Solutions Recent Development
• 13.12 Huawei Investment
  • 10.12.1 Huawei Investment Company Details
  • 10.12.2 Huawei Investment Business Overview
  • 10.12.3 Huawei Investment Telecom CRM Introduction
  • 10.12.4 Huawei Investment Revenue in Telecom CRM Business (2015-2020)
  • 10.12.5 Huawei Investment Recent Development
• 13.13 Holding Co.
  • 10.13.1 Holding Co. Company Details
  • 10.13.2 Holding Co. Business Overview
  • 10.13.3 Holding Co. Telecom CRM Introduction
  • 10.13.4 Holding Co. Revenue in Telecom CRM Business (2015-2020)
  • 10.13.5 Holding Co. Recent Development

14 Analyst's Viewpoints/Conclusions

15 Appendix

• 15.1 Research Methodology
  • 15.1.1 Methodology/Research Approach
  • 15.1.2 Data Source
• 15.2 Disclaimer