Global and United States Outsourced Customer Care Services Market Size, Status and Forecast 2020-2026

1 Report Overview

• 1.1 Study Scope
• 1.2 Market Analysis by Type
  • 1.2.1 Global Outsourced Customer Care Services Market Size Growth Rate by Type: 2020 VS 2026
  • 1.2.2 CRM Technology Hosting
  • 1.2.3 Fulfillment/Logistics
  • 1.2.4 Customer Interaction
• 1.3 Market by Application
  • 1.3.1 Global Outsourced Customer Care Services Market Share by Application: 2020 VS 2026
  • 1.3.2 Pharma & Healthcare
  • 1.3.3 Food & Beverages
  • 1.3.4 Chemical & Material
  • 1.3.5 Construction
  • 1.3.6 Logistics
  • 1.3.7 Other
• 1.4 Study Objectives
• 1.5 Years Considered

2 Global Growth Trends

• 2.1 Global Outsourced Customer Care Services Market Perspective (2015-2026)
• 2.2 Global Outsourced Customer Care Services Growth Trends by Regions
  • 2.2.1 Outsourced Customer Care Services Market Size by Regions: 2015 VS 2020 VS 2026
  • 2.2.2 Outsourced Customer Care Services Historic Market Share by Regions (2015-2020)
  • 2.2.3 Outsourced Customer Care Services Forecasted Market Size by Regions (2021-2026)
• 2.3 Industry Trends and Growth Strategy
  • 2.3.1 Market Trends
  • 2.3.2 Market Drivers
  • 2.3.3 Market Challenges
  • 2.3.4 Market Restraints

3 Competition Landscape by Key Players

• 3.1 Global Top Outsourced Customer Care Services Players by Market Size
  • 3.1.1 Global Top Outsourced Customer Care Services Players by Revenue (2015-2020)
  • 3.1.2 Global Outsourced Customer Care Services Revenue Market Share by Players (2015-2020)
• 3.2 Global Outsourced Customer Care Services Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
• 3.3 Players Covered: Ranking by Outsourced Customer Care Services Revenue
• 3.4 Global Outsourced Customer Care Services Market Concentration Ratio
  • 3.4.1 Global Outsourced Customer Care Services Market Concentration Ratio (CR5 and HHI)
  • 3.4.2 Global Top 10 and Top 5 Companies by Outsourced Customer Care Services Revenue in 2019
• 3.5 Key Players Outsourced Customer Care Services Area Served
• 3.6 Key Players Outsourced Customer Care Services Product Solution and Service
• 3.7 Date of Enter into Outsourced Customer Care Services Market
• 3.8 Mergers & Acquisitions, Expansion Plans

4 Outsourced Customer Care Services Breakdown Data by Type (2015-2026)

• 4.1 Global Outsourced Customer Care Services Historic Market Size by Type (2015-2020)
• 4.2 Global Outsourced Customer Care Services Forecasted Market Size by Type (2021-2026)

5 Outsourced Customer Care Services Breakdown Data by Application (2015-2026)

• 5.1 Global Outsourced Customer Care Services Historic Market Size by Application (2015-2020)
• 5.2 Global Outsourced Customer Care Services Forecasted Market Size by Application (2021-2026)

6 North America

• 6.1 North America Outsourced Customer Care Services Market Size (2015-2026)
• 6.2 North America Outsourced Customer Care Services Market Size by Type (2015-2020)
• 6.3 North America Outsourced Customer Care Services Market Size by Application (2015-2020)
• 6.4 North America Outsourced Customer Care Services Market Size by Country (2015-2020)
  • 6.4.1 United States
  • 6.4.2 Canada

7 Europe

• 7.1 Europe Outsourced Customer Care Services Market Size (2015-2026)
• 7.2 Europe Outsourced Customer Care Services Market Size by Type (2015-2020)
• 7.3 Europe Outsourced Customer Care Services Market Size by Application (2015-2020)
• 7.4 Europe Outsourced Customer Care Services Market Size by Country (2015-2020)
  • 7.4.1 Germany
  • 7.4.2 France
  • 7.4.3 U.K.
  • 7.4.4 Italy
  • 7.4.5 Russia
  • 7.4.6 Nordic
  • 7.4.7 Rest of Europe

8 China

• 8.1 China Outsourced Customer Care Services Market Size (2015-2026)
• 8.2 China Outsourced Customer Care Services Market Size by Type (2015-2020)
• 8.3 China Outsourced Customer Care Services Market Size by Application (2015-2020)
• 8.4 China Outsourced Customer Care Services Market Size by Region (2015-2020)
  • 8.4.1 China
  • 8.4.2 Japan
  • 8.4.3 South Korea
  • 8.4.4 Southeast Asia
  • 8.4.5 India
  • 8.4.6 Australia
  • 8.4.7 Rest of Asia-Pacific

9 Japan

• 9.1 Japan Outsourced Customer Care Services Market Size (2015-2026)
• 9.2 Japan Outsourced Customer Care Services Market Size by Type (2015-2020)
• 9.3 Japan Outsourced Customer Care Services Market Size by Application (2015-2020)
• 9.4 Japan Outsourced Customer Care Services Market Size by Country (2015-2020)
  • 9.4.1 Mexico
  • 9.4.2 Brazil

10 Southeast Asia

• 10.1 Southeast Asia Outsourced Customer Care Services Market Size (2015-2026)
• 10.2 Southeast Asia Outsourced Customer Care Services Market Size by Type (2015-2020)
• 10.3 Southeast Asia Outsourced Customer Care Services Market Size by Application (2015-2020)
• 10.4 Southeast Asia Outsourced Customer Care Services Market Size by Country (2015-2020)
  • 10.4.1 Turkey
  • 10.4.2 Saudi Arabia
  • 10.4.3 UAE
  • 10.4.4 Rest of Middle East & Africa

11 Key Players Profiles

• 11.1 Sykes Enterprises
  • 11.1.1 Sykes Enterprises Company Details
  • 11.1.2 Sykes Enterprises Business Overview
  • 11.1.3 Sykes Enterprises Outsourced Customer Care Services Introduction
  • 11.1.4 Sykes Enterprises Revenue in Outsourced Customer Care Services Business (2015-2020))
  • 11.1.5 Sykes Enterprises Recent Development
• 11.2 Synnex Corporation
  • 11.2.1 Synnex Corporation Company Details
  • 11.2.2 Synnex Corporation Business Overview
  • 11.2.3 Synnex Corporation Outsourced Customer Care Services Introduction
  • 11.2.4 Synnex Corporation Revenue in Outsourced Customer Care Services Business (2015-2020)
  • 11.2.5 Synnex Corporation Recent Development
• 11.3 TeleTech Holdings Inc.
  • 11.3.1 TeleTech Holdings Inc. Company Details
  • 11.3.2 TeleTech Holdings Inc. Business Overview
  • 11.3.3 TeleTech Holdings Inc. Outsourced Customer Care Services Introduction
  • 11.3.4 TeleTech Holdings Inc. Revenue in Outsourced Customer Care Services Business (2015-2020)
  • 11.3.5 TeleTech Holdings Inc. Recent Development
• 11.4 Teleperformance
  • 11.4.1 Teleperformance Company Details
  • 11.4.2 Teleperformance Business Overview
  • 11.4.3 Teleperformance Outsourced Customer Care Services Introduction
  • 11.4.4 Teleperformance Revenue in Outsourced Customer Care Services Business (2015-2020)
  • 11.4.5 Teleperformance Recent Development
• 11.5 Transcom Worldwide
  • 11.5.1 Transcom Worldwide Company Details
  • 11.5.2 Transcom Worldwide Business Overview
  • 11.5.3 Transcom Worldwide Outsourced Customer Care Services Introduction
  • 11.5.4 Transcom Worldwide Revenue in Outsourced Customer Care Services Business (2015-2020)
  • 11.5.5 Transcom Worldwide Recent Development
• 11.6 West Corporation
  • 11.6.1 West Corporation Company Details
  • 11.6.2 West Corporation Business Overview
  • 11.6.3 West Corporation Outsourced Customer Care Services Introduction
  • 11.6.4 West Corporation Revenue in Outsourced Customer Care Services Business (2015-2020)
  • 11.6.5 West Corporation Recent Development
• 11.7 Infosys
  • 11.7.1 Infosys Company Details
  • 11.7.2 Infosys Business Overview
  • 11.7.3 Infosys Outsourced Customer Care Services Introduction
  • 11.7.4 Infosys Revenue in Outsourced Customer Care Services Business (2015-2020)
  • 11.7.5 Infosys Recent Development
• 11.8 SPi Global
  • 11.8.1 SPi Global Company Details
  • 11.8.2 SPi Global Business Overview
  • 11.8.3 SPi Global Outsourced Customer Care Services Introduction
  • 11.8.4 SPi Global Revenue in Outsourced Customer Care Services Business (2015-2020)
  • 11.8.5 SPi Global Recent Development
• 11.9 StarTek Inc.
  • 11.9.1 StarTek Inc. Company Details
  • 11.9.2 StarTek Inc. Business Overview
  • 11.9.3 StarTek Inc. Outsourced Customer Care Services Introduction
  • 11.9.4 StarTek Inc. Revenue in Outsourced Customer Care Services Business (2015-2020)
  • 11.9.5 StarTek Inc. Recent Development
• 11.10 Expert Global Solutions
  • 11.10.1 Expert Global Solutions Company Details
  • 11.10.2 Expert Global Solutions Business Overview
  • 11.10.3 Expert Global Solutions Outsourced Customer Care Services Introduction
  • 11.10.4 Expert Global Solutions Revenue in Outsourced Customer Care Services Business (2015-2020)
  • 11.10.5 Expert Global Solutions Recent Development
• 11.11 Accenture
  • 10.11.1 Accenture Company Details
  • 10.11.2 Accenture Business Overview
  • 10.11.3 Accenture Outsourced Customer Care Services Introduction
  • 10.11.4 Accenture Revenue in Outsourced Customer Care Services Business (2015-2020)
  • 10.11.5 Accenture Recent Development
• 11.12 Amdocs
  • 10.12.1 Amdocs Company Details
  • 10.12.2 Amdocs Business Overview
  • 10.12.3 Amdocs Outsourced Customer Care Services Introduction
  • 10.12.4 Amdocs Revenue in Outsourced Customer Care Services Business (2015-2020)
  • 10.12.5 Amdocs Recent Development
• 11.13 Aegis
  • 10.13.1 Aegis Company Details
  • 10.13.2 Aegis Business Overview
  • 10.13.3 Aegis Outsourced Customer Care Services Introduction
  • 10.13.4 Aegis Revenue in Outsourced Customer Care Services Business (2015-2020)
  • 10.13.5 Aegis Recent Development
• 11.14 Alorica
  • 10.14.1 Alorica Company Details
  • 10.14.2 Alorica Business Overview
  • 10.14.3 Alorica Outsourced Customer Care Services Introduction
  • 10.14.4 Alorica Revenue in Outsourced Customer Care Services Business (2015-2020)
  • 10.14.5 Alorica Recent Development
• 11.15 Sitel Worldwide Corporation
  • 10.15.1 Sitel Worldwide Corporation Company Details
  • 10.15.2 Sitel Worldwide Corporation Business Overview
  • 10.15.3 Sitel Worldwide Corporation Outsourced Customer Care Services Introduction
  • 10.15.4 Sitel Worldwide Corporation Revenue in Outsourced Customer Care Services Business (2015-2020)
  • 10.15.5 Sitel Worldwide Corporation Recent Development
• 11.16 Convergys Corporation
  • 10.16.1 Convergys Corporation Company Details
  • 10.16.2 Convergys Corporation Business Overview
  • 10.16.3 Convergys Corporation Outsourced Customer Care Services Introduction
  • 10.16.4 Convergys Corporation Revenue in Outsourced Customer Care Services Business (2015-2020)
  • 10.16.5 Convergys Corporation Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix

• 13.1 Research Methodology
  • 13.1.1 Methodology/Research Approach
  • 13.1.2 Data Source
• 13.2 Disclaimer