Report Detail

Service & Software Global Outsourced Call Centers (Outsourced Contact Centers) Market 2024 by Company, Regions, Type and Application, Forecast to 2030

  • RnM4597656
  • |
  • 02 July, 2024
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  • Global
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  • 108 Pages
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  • GIR (Global Info Research)
  • |
  • Service & Software

According to our (Global Info Research) latest study, the global Outsourced Call Centers (Outsourced Contact Centers) market size was valued at USD million in 2023 and is forecast to a readjusted size of USD million by 2030 with a CAGR of % during review period.
In today’s business parlance, outsourcing refers to the practice of outsourcing non-core business functions of an organization to a third party business process outsourcing (BPO) services provider. Similarly, call center outsourcing is the process of contracting the management of voice based customer service processes to specialized call center outsourcing companies. Contact centers defined simply are workplaces wherein human agents receive or make outgoing telephone calls to existing or prospective customers of a company. Outsourced contact centers are specialized contact center outsourcing companies that manage inbound or outbound call center processes for their clients.
The market is growing at a very rapid pace and with rise in technological innovation, competition and M&A activities in the industry many local and regional vendors are offering specific application products for varied end-users. The industry is expected to remain innovation-led, with frequent acquisitions and strategic alliances adopted as the key strategies by the players to increase their industry presence.
The Global Info Research report includes an overview of the development of the Outsourced Call Centers (Outsourced Contact Centers) industry chain, the market status of Telecom & IT (On-Premise, Cloud-based), BFSI (On-Premise, Cloud-based), and key enterprises in developed and developing market, and analysed the cutting-edge technology, patent, hot applications and market trends of Outsourced Call Centers (Outsourced Contact Centers).
Regionally, the report analyzes the Outsourced Call Centers (Outsourced Contact Centers) markets in key regions. North America and Europe are experiencing steady growth, driven by government initiatives and increasing consumer awareness. Asia-Pacific, particularly China, leads the global Outsourced Call Centers (Outsourced Contact Centers) market, with robust domestic demand, supportive policies, and a strong manufacturing base.
Key Features:
The report presents comprehensive understanding of the Outsourced Call Centers (Outsourced Contact Centers) market. It provides a holistic view of the industry, as well as detailed insights into individual components and stakeholders. The report analysis market dynamics, trends, challenges, and opportunities within the Outsourced Call Centers (Outsourced Contact Centers) industry.
The report involves analyzing the market at a macro level:
Market Sizing and Segmentation: Report collect data on the overall market size, including the revenue generated, and market share of different by Type (e.g., On-Premise, Cloud-based).
Industry Analysis: Report analyse the broader industry trends, such as government policies and regulations, technological advancements, consumer preferences, and market dynamics. This analysis helps in understanding the key drivers and challenges influencing the Outsourced Call Centers (Outsourced Contact Centers) market.
Regional Analysis: The report involves examining the Outsourced Call Centers (Outsourced Contact Centers) market at a regional or national level. Report analyses regional factors such as government incentives, infrastructure development, economic conditions, and consumer behaviour to identify variations and opportunities within different markets.
Market Projections: Report covers the gathered data and analysis to make future projections and forecasts for the Outsourced Call Centers (Outsourced Contact Centers) market. This may include estimating market growth rates, predicting market demand, and identifying emerging trends.
The report also involves a more granular approach to Outsourced Call Centers (Outsourced Contact Centers):
Company Analysis: Report covers individual Outsourced Call Centers (Outsourced Contact Centers) players, suppliers, and other relevant industry players. This analysis includes studying their financial performance, market positioning, product portfolios, partnerships, and strategies.
Consumer Analysis: Report covers data on consumer behaviour, preferences, and attitudes towards Outsourced Call Centers (Outsourced Contact Centers) This may involve surveys, interviews, and analysis of consumer reviews and feedback from different by Application (Telecom & IT, BFSI).
Technology Analysis: Report covers specific technologies relevant to Outsourced Call Centers (Outsourced Contact Centers). It assesses the current state, advancements, and potential future developments in Outsourced Call Centers (Outsourced Contact Centers) areas.
Competitive Landscape: By analyzing individual companies, suppliers, and consumers, the report present insights into the competitive landscape of the Outsourced Call Centers (Outsourced Contact Centers) market. This analysis helps understand market share, competitive advantages, and potential areas for differentiation among industry players.
Market Validation: The report involves validating findings and projections through primary research, such as surveys, interviews, and focus groups.
Market Segmentation
Outsourced Call Centers (Outsourced Contact Centers) market is split by Type and by Application. For the period 2019-2030, the growth among segments provides accurate calculations and forecasts for consumption value by Type, and by Application in terms of value.
Market segment by Type
On-Premise
Cloud-based
Market segment by Application
Telecom & IT
BFSI
Healthcare & Life Sciences
Government & Public
Retail & Consumer Goods
Others
Market segment by players, this report covers
Teleperformance
Concentrix (Convergys)
Alorica
Atento
Acticall (Sitel)
Arvato
Sykes Enterprises
TeleTech
Transcom
Serco
HKT Teleservices
Comdata
Market segment by regions, regional analysis covers
North America (United States, Canada, and Mexico)
Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia and Rest of Asia-Pacific)
South America (Brazil, Argentina and Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 13 chapters:
Chapter 1, to describe Outsourced Call Centers (Outsourced Contact Centers) product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of Outsourced Call Centers (Outsourced Contact Centers), with revenue, gross margin and global market share of Outsourced Call Centers (Outsourced Contact Centers) from 2019 to 2024.
Chapter 3, the Outsourced Call Centers (Outsourced Contact Centers) competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and application, with consumption value and growth rate by Type, application, from 2019 to 2030.
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2019 to 2024.and Outsourced Call Centers (Outsourced Contact Centers) market forecast, by regions, type and application, with consumption value, from 2025 to 2030.
Chapter 11, market dynamics, drivers, restraints, trends and Porters Five Forces analysis.
Chapter 12, the key raw materials and key suppliers, and industry chain of Outsourced Call Centers (Outsourced Contact Centers).
Chapter 13, to describe Outsourced Call Centers (Outsourced Contact Centers) research findings and conclusion.


1 Market Overview

  • 1.1 Product Overview and Scope of Outsourced Call Centers (Outsourced Contact Centers)
  • 1.2 Market Estimation Caveats and Base Year
  • 1.3 Classification of Outsourced Call Centers (Outsourced Contact Centers) by Type
    • 1.3.1 Overview: Global Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type: 2019 Versus 2023 Versus 2030
    • 1.3.2 Global Outsourced Call Centers (Outsourced Contact Centers) Consumption Value Market Share by Type in 2023
    • 1.3.3 On-Premise
    • 1.3.4 Cloud-based
  • 1.4 Global Outsourced Call Centers (Outsourced Contact Centers) Market by Application
    • 1.4.1 Overview: Global Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application: 2019 Versus 2023 Versus 2030
    • 1.4.2 Telecom & IT
    • 1.4.3 BFSI
    • 1.4.4 Healthcare & Life Sciences
    • 1.4.5 Government & Public
    • 1.4.6 Retail & Consumer Goods
    • 1.4.7 Others
  • 1.5 Global Outsourced Call Centers (Outsourced Contact Centers) Market Size & Forecast
  • 1.6 Global Outsourced Call Centers (Outsourced Contact Centers) Market Size and Forecast by Region
    • 1.6.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Size by Region: 2019 VS 2023 VS 2030
    • 1.6.2 Global Outsourced Call Centers (Outsourced Contact Centers) Market Size by Region, (2019-2030)
    • 1.6.3 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size and Prospect (2019-2030)
    • 1.6.4 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size and Prospect (2019-2030)
    • 1.6.5 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size and Prospect (2019-2030)
    • 1.6.6 South America Outsourced Call Centers (Outsourced Contact Centers) Market Size and Prospect (2019-2030)
    • 1.6.7 Middle East and Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size and Prospect (2019-2030)

2 Company Profiles

  • 2.1 Teleperformance
    • 2.1.1 Teleperformance Details
    • 2.1.2 Teleperformance Major Business
    • 2.1.3 Teleperformance Outsourced Call Centers (Outsourced Contact Centers) Product and Solutions
    • 2.1.4 Teleperformance Outsourced Call Centers (Outsourced Contact Centers) Revenue, Gross Margin and Market Share (2019-2024)
    • 2.1.5 Teleperformance Recent Developments and Future Plans
  • 2.2 Concentrix (Convergys)
    • 2.2.1 Concentrix (Convergys) Details
    • 2.2.2 Concentrix (Convergys) Major Business
    • 2.2.3 Concentrix (Convergys) Outsourced Call Centers (Outsourced Contact Centers) Product and Solutions
    • 2.2.4 Concentrix (Convergys) Outsourced Call Centers (Outsourced Contact Centers) Revenue, Gross Margin and Market Share (2019-2024)
    • 2.2.5 Concentrix (Convergys) Recent Developments and Future Plans
  • 2.3 Alorica
    • 2.3.1 Alorica Details
    • 2.3.2 Alorica Major Business
    • 2.3.3 Alorica Outsourced Call Centers (Outsourced Contact Centers) Product and Solutions
    • 2.3.4 Alorica Outsourced Call Centers (Outsourced Contact Centers) Revenue, Gross Margin and Market Share (2019-2024)
    • 2.3.5 Alorica Recent Developments and Future Plans
  • 2.4 Atento
    • 2.4.1 Atento Details
    • 2.4.2 Atento Major Business
    • 2.4.3 Atento Outsourced Call Centers (Outsourced Contact Centers) Product and Solutions
    • 2.4.4 Atento Outsourced Call Centers (Outsourced Contact Centers) Revenue, Gross Margin and Market Share (2019-2024)
    • 2.4.5 Atento Recent Developments and Future Plans
  • 2.5 Acticall (Sitel)
    • 2.5.1 Acticall (Sitel) Details
    • 2.5.2 Acticall (Sitel) Major Business
    • 2.5.3 Acticall (Sitel) Outsourced Call Centers (Outsourced Contact Centers) Product and Solutions
    • 2.5.4 Acticall (Sitel) Outsourced Call Centers (Outsourced Contact Centers) Revenue, Gross Margin and Market Share (2019-2024)
    • 2.5.5 Acticall (Sitel) Recent Developments and Future Plans
  • 2.6 Arvato
    • 2.6.1 Arvato Details
    • 2.6.2 Arvato Major Business
    • 2.6.3 Arvato Outsourced Call Centers (Outsourced Contact Centers) Product and Solutions
    • 2.6.4 Arvato Outsourced Call Centers (Outsourced Contact Centers) Revenue, Gross Margin and Market Share (2019-2024)
    • 2.6.5 Arvato Recent Developments and Future Plans
  • 2.7 Sykes Enterprises
    • 2.7.1 Sykes Enterprises Details
    • 2.7.2 Sykes Enterprises Major Business
    • 2.7.3 Sykes Enterprises Outsourced Call Centers (Outsourced Contact Centers) Product and Solutions
    • 2.7.4 Sykes Enterprises Outsourced Call Centers (Outsourced Contact Centers) Revenue, Gross Margin and Market Share (2019-2024)
    • 2.7.5 Sykes Enterprises Recent Developments and Future Plans
  • 2.8 TeleTech
    • 2.8.1 TeleTech Details
    • 2.8.2 TeleTech Major Business
    • 2.8.3 TeleTech Outsourced Call Centers (Outsourced Contact Centers) Product and Solutions
    • 2.8.4 TeleTech Outsourced Call Centers (Outsourced Contact Centers) Revenue, Gross Margin and Market Share (2019-2024)
    • 2.8.5 TeleTech Recent Developments and Future Plans
  • 2.9 Transcom
    • 2.9.1 Transcom Details
    • 2.9.2 Transcom Major Business
    • 2.9.3 Transcom Outsourced Call Centers (Outsourced Contact Centers) Product and Solutions
    • 2.9.4 Transcom Outsourced Call Centers (Outsourced Contact Centers) Revenue, Gross Margin and Market Share (2019-2024)
    • 2.9.5 Transcom Recent Developments and Future Plans
  • 2.10 Serco
    • 2.10.1 Serco Details
    • 2.10.2 Serco Major Business
    • 2.10.3 Serco Outsourced Call Centers (Outsourced Contact Centers) Product and Solutions
    • 2.10.4 Serco Outsourced Call Centers (Outsourced Contact Centers) Revenue, Gross Margin and Market Share (2019-2024)
    • 2.10.5 Serco Recent Developments and Future Plans
  • 2.11 HKT Teleservices
    • 2.11.1 HKT Teleservices Details
    • 2.11.2 HKT Teleservices Major Business
    • 2.11.3 HKT Teleservices Outsourced Call Centers (Outsourced Contact Centers) Product and Solutions
    • 2.11.4 HKT Teleservices Outsourced Call Centers (Outsourced Contact Centers) Revenue, Gross Margin and Market Share (2019-2024)
    • 2.11.5 HKT Teleservices Recent Developments and Future Plans
  • 2.12 Comdata
    • 2.12.1 Comdata Details
    • 2.12.2 Comdata Major Business
    • 2.12.3 Comdata Outsourced Call Centers (Outsourced Contact Centers) Product and Solutions
    • 2.12.4 Comdata Outsourced Call Centers (Outsourced Contact Centers) Revenue, Gross Margin and Market Share (2019-2024)
    • 2.12.5 Comdata Recent Developments and Future Plans

3 Market Competition, by Players

  • 3.1 Global Outsourced Call Centers (Outsourced Contact Centers) Revenue and Share by Players (2019-2024)
  • 3.2 Market Share Analysis (2023)
    • 3.2.1 Market Share of Outsourced Call Centers (Outsourced Contact Centers) by Company Revenue
    • 3.2.2 Top 3 Outsourced Call Centers (Outsourced Contact Centers) Players Market Share in 2023
    • 3.2.3 Top 6 Outsourced Call Centers (Outsourced Contact Centers) Players Market Share in 2023
  • 3.3 Outsourced Call Centers (Outsourced Contact Centers) Market: Overall Company Footprint Analysis
    • 3.3.1 Outsourced Call Centers (Outsourced Contact Centers) Market: Region Footprint
    • 3.3.2 Outsourced Call Centers (Outsourced Contact Centers) Market: Company Product Type Footprint
    • 3.3.3 Outsourced Call Centers (Outsourced Contact Centers) Market: Company Product Application Footprint
  • 3.4 New Market Entrants and Barriers to Market Entry
  • 3.5 Mergers, Acquisition, Agreements, and Collaborations

4 Market Size Segment by Type

  • 4.1 Global Outsourced Call Centers (Outsourced Contact Centers) Consumption Value and Market Share by Type (2019-2024)
  • 4.2 Global Outsourced Call Centers (Outsourced Contact Centers) Market Forecast by Type (2025-2030)

5 Market Size Segment by Application

  • 5.1 Global Outsourced Call Centers (Outsourced Contact Centers) Consumption Value Market Share by Application (2019-2024)
  • 5.2 Global Outsourced Call Centers (Outsourced Contact Centers) Market Forecast by Application (2025-2030)

6 North America

  • 6.1 North America Outsourced Call Centers (Outsourced Contact Centers) Consumption Value by Type (2019-2030)
  • 6.2 North America Outsourced Call Centers (Outsourced Contact Centers) Consumption Value by Application (2019-2030)
  • 6.3 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country
    • 6.3.1 North America Outsourced Call Centers (Outsourced Contact Centers) Consumption Value by Country (2019-2030)
    • 6.3.2 United States Outsourced Call Centers (Outsourced Contact Centers) Market Size and Forecast (2019-2030)
    • 6.3.3 Canada Outsourced Call Centers (Outsourced Contact Centers) Market Size and Forecast (2019-2030)
    • 6.3.4 Mexico Outsourced Call Centers (Outsourced Contact Centers) Market Size and Forecast (2019-2030)

7 Europe

  • 7.1 Europe Outsourced Call Centers (Outsourced Contact Centers) Consumption Value by Type (2019-2030)
  • 7.2 Europe Outsourced Call Centers (Outsourced Contact Centers) Consumption Value by Application (2019-2030)
  • 7.3 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country
    • 7.3.1 Europe Outsourced Call Centers (Outsourced Contact Centers) Consumption Value by Country (2019-2030)
    • 7.3.2 Germany Outsourced Call Centers (Outsourced Contact Centers) Market Size and Forecast (2019-2030)
    • 7.3.3 France Outsourced Call Centers (Outsourced Contact Centers) Market Size and Forecast (2019-2030)
    • 7.3.4 United Kingdom Outsourced Call Centers (Outsourced Contact Centers) Market Size and Forecast (2019-2030)
    • 7.3.5 Russia Outsourced Call Centers (Outsourced Contact Centers) Market Size and Forecast (2019-2030)
    • 7.3.6 Italy Outsourced Call Centers (Outsourced Contact Centers) Market Size and Forecast (2019-2030)

8 Asia-Pacific

  • 8.1 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Consumption Value by Type (2019-2030)
  • 8.2 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Consumption Value by Application (2019-2030)
  • 8.3 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Region
    • 8.3.1 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Consumption Value by Region (2019-2030)
    • 8.3.2 China Outsourced Call Centers (Outsourced Contact Centers) Market Size and Forecast (2019-2030)
    • 8.3.3 Japan Outsourced Call Centers (Outsourced Contact Centers) Market Size and Forecast (2019-2030)
    • 8.3.4 South Korea Outsourced Call Centers (Outsourced Contact Centers) Market Size and Forecast (2019-2030)
    • 8.3.5 India Outsourced Call Centers (Outsourced Contact Centers) Market Size and Forecast (2019-2030)
    • 8.3.6 Southeast Asia Outsourced Call Centers (Outsourced Contact Centers) Market Size and Forecast (2019-2030)
    • 8.3.7 Australia Outsourced Call Centers (Outsourced Contact Centers) Market Size and Forecast (2019-2030)

9 South America

  • 9.1 South America Outsourced Call Centers (Outsourced Contact Centers) Consumption Value by Type (2019-2030)
  • 9.2 South America Outsourced Call Centers (Outsourced Contact Centers) Consumption Value by Application (2019-2030)
  • 9.3 South America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country
    • 9.3.1 South America Outsourced Call Centers (Outsourced Contact Centers) Consumption Value by Country (2019-2030)
    • 9.3.2 Brazil Outsourced Call Centers (Outsourced Contact Centers) Market Size and Forecast (2019-2030)
    • 9.3.3 Argentina Outsourced Call Centers (Outsourced Contact Centers) Market Size and Forecast (2019-2030)

10 Middle East & Africa

  • 10.1 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Consumption Value by Type (2019-2030)
  • 10.2 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Consumption Value by Application (2019-2030)
  • 10.3 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country
    • 10.3.1 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Consumption Value by Country (2019-2030)
    • 10.3.2 Turkey Outsourced Call Centers (Outsourced Contact Centers) Market Size and Forecast (2019-2030)
    • 10.3.3 Saudi Arabia Outsourced Call Centers (Outsourced Contact Centers) Market Size and Forecast (2019-2030)
    • 10.3.4 UAE Outsourced Call Centers (Outsourced Contact Centers) Market Size and Forecast (2019-2030)

11 Market Dynamics

  • 11.1 Outsourced Call Centers (Outsourced Contact Centers) Market Drivers
  • 11.2 Outsourced Call Centers (Outsourced Contact Centers) Market Restraints
  • 11.3 Outsourced Call Centers (Outsourced Contact Centers) Trends Analysis
  • 11.4 Porters Five Forces Analysis
    • 11.4.1 Threat of New Entrants
    • 11.4.2 Bargaining Power of Suppliers
    • 11.4.3 Bargaining Power of Buyers
    • 11.4.4 Threat of Substitutes
    • 11.4.5 Competitive Rivalry

12 Industry Chain Analysis

  • 12.1 Outsourced Call Centers (Outsourced Contact Centers) Industry Chain
  • 12.2 Outsourced Call Centers (Outsourced Contact Centers) Upstream Analysis
  • 12.3 Outsourced Call Centers (Outsourced Contact Centers) Midstream Analysis
  • 12.4 Outsourced Call Centers (Outsourced Contact Centers) Downstream Analysis

13 Research Findings and Conclusion

    14 Appendix

    • 14.1 Methodology
    • 14.2 Research Process and Data Source

    Summary:
    Get latest Market Research Reports on Outsourced Call Centers (Outsourced Contact Centers). Industry analysis & Market Report on Outsourced Call Centers (Outsourced Contact Centers) is a syndicated market report, published as Global Outsourced Call Centers (Outsourced Contact Centers) Market 2024 by Company, Regions, Type and Application, Forecast to 2030. It is complete Research Study and Industry Analysis of Outsourced Call Centers (Outsourced Contact Centers) market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.

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