Report Detail
Global (United States, European Union and China) IVR System Market Research Report 2019-2025
- RnM3653569 |
- 07 August, 2019 |
- Global |
- 115 Pages |
- QYResearch |
- Electronics & Semiconductor
Interactive voice response (IVR) is an automotive telephony system that interacts with callers, collects data, and routes calls to appropriate recipient. It offers customer-self-service that helps reduce the dependence on live agents for resolving issues related to customer services. Aspect software, Inc, Avaya, Inc, and Cisco Systems, Inc, are some of the key players in the IVR system market.
Rise in demand of enhancing customer relationship management is expected to fuel the market during the forecast period. Further, growth in popularity of personalized IVR, rise in cloud-based IVR, and increase in adoption of IVR payment processing is also anticipated to boost the market growth. However, data security and privacy concern is expected to restrict the market growth. Moreover, increase in demand of IVR in emerging nations such as China, India, and Brazil is one of the major opportunity for the IVR system market.
In 2019, the market size of IVR System is xx million US$ and it will reach xx million US$ in 2025, growing at a CAGR of xx% from 2019; while in China, the market size is valued at xx million US$ and will increase to xx million US$ in 2025, with a CAGR of xx% during forecast period.
In this report, 2018 has been considered as the base year and 2019 to 2025 as the forecast period to estimate the market size for IVR System.
This report studies the global market size of IVR System, especially focuses on the key regions like United States, European Union, China, and other regions (Japan, Korea, India and Southeast Asia).
This study presents the IVR System production, revenue, market share and growth rate for each key company, and also covers the breakdown data (production, consumption, revenue and market share) by regions, type and applications. history breakdown data from 2014 to 2019, and forecast to 2025.
For top companies in United States, European Union and China, this report investigates and analyzes the production, value, price, market share and growth rate for the top manufacturers, key data from 2014 to 2019.
In global market, the following companies are covered:
Aspect software Inc
Avaya Inc
Cisco Systems Inc
Convergys Crop
Dialogic Corporation
Mitel Networks Corporation
Nuance Communications Inc
True Image Interactive Inc
Verizon Communication Inc
Voicent Communications Inc
Enghouse Systems Limited
Market Segment by Product Type
Outbound Services
Inbound Services
Market Segment by Application
Banking Financial Services and Insurance (BFSI)
Healthcare
Hospitality
IT & Telecommunication
Others
Key Regions split in this report: breakdown data for each region.
United States
China
European Union
Rest of World (Japan, Korea, India and Southeast Asia)
The study objectives are:
To analyze and research the IVR System status and future forecast in United States, European Union and China, involving sales, value (revenue), growth rate (CAGR), market share, historical and forecast.
To present the key IVR System manufacturers, presenting the sales, revenue, market share, and recent development for key players.
To split the breakdown data by regions, type, companies and applications
To analyze the global and key regions market potential and advantage, opportunity and challenge, restraints and risks.
To identify significant trends, drivers, influence factors in global and regions
To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market
In this study, the years considered to estimate the market size of IVR System are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
Table of Contents
1 Report Overview
- 1.1 Research Scope
- 1.2 Major Manufacturers Covered in This Report
- 1.3 Market Segment by Type
- 1.3.1 Global IVR System Market Size Growth Rate by Type (2019-2025)
- 1.3.2 Outbound Services
- 1.3.3 Inbound Services
- 1.4 Market Segment by Application
- 1.4.1 Global IVR System Market Share by Application (2019-2025)
- 1.4.2 Banking Financial Services and Insurance (BFSI)
- 1.4.3 Healthcare
- 1.4.4 Hospitality
- 1.4.5 IT & Telecommunication
- 1.4.6 Others
- 1.5 Study Objectives
- 1.6 Years Considered
2 Global Growth Trends
- 2.1 Production and Capacity Analysis
- 2.1.1 Global IVR System Production Value 2014-2025
- 2.1.2 Global IVR System Production 2014-2025
- 2.1.3 Global IVR System Capacity 2014-2025
- 2.1.4 Global IVR System Marketing Pricing and Trends
- 2.2 Key Producers Growth Rate (CAGR) 2019-2025
- 2.2.1 Global IVR System Market Size CAGR of Key Regions
- 2.2.2 Global IVR System Market Share of Key Regions
- 2.3 Industry Trends
- 2.3.1 Market Top Trends
- 2.3.2 Market Drivers
3 Market Share by Manufacturers
- 3.1 Capacity and Production by Manufacturers
- 3.1.1 Global IVR System Capacity by Manufacturers
- 3.1.2 Global IVR System Production by Manufacturers
- 3.2 Revenue by Manufacturers
- 3.2.1 IVR System Revenue by Manufacturers (2014-2019)
- 3.2.2 IVR System Revenue Share by Manufacturers (2014-2019)
- 3.2.3 Global IVR System Market Concentration Ratio (CR5 and HHI)
- 3.3 IVR System Price by Manufacturers
- 3.4 Key Manufacturers IVR System Plants/Factories Distribution and Area Served
- 3.5 Date of Key Manufacturers Enter into IVR System Market
- 3.6 Key Manufacturers IVR System Product Offered
- 3.7 Mergers & Acquisitions, Expansion Plans
4 Market Size by Type
- 4.1 Production and Production Value for Each Type
- 4.1.1 Outbound Services Production and Production Value (2014-2019)
- 4.1.2 Inbound Services Production and Production Value (2014-2019)
- 4.2 Global IVR System Production Market Share by Type
- 4.3 Global IVR System Production Value Market Share by Type
- 4.4 IVR System Ex-factory Price by Type
5 Market Size by Application
- 5.1 Overview
- 5.2 Global IVR System Consumption by Application
6 Production by Regions
- 6.1 Global IVR System Production (History Data) by Regions 2014-2019
- 6.2 Global IVR System Production Value (History Data) by Regions
- 6.3 United States
- 6.3.1 United States IVR System Production Growth Rate 2014-2019
- 6.3.2 United States IVR System Production Value Growth Rate 2014-2019
- 6.3.3 Key Players in United States
- 6.3.4 United States IVR System Import & Export
- 6.4 European Union
- 6.4.1 European Union IVR System Production Growth Rate 2014-2019
- 6.4.2 European Union IVR System Production Value Growth Rate 2014-2019
- 6.4.3 Key Players in European Union
- 6.4.4 European Union IVR System Import & Export
- 6.5 China
- 6.5.1 China IVR System Production Growth Rate 2014-2019
- 6.5.2 China IVR System Production Value Growth Rate 2014-2019
- 6.5.3 Key Players in China
- 6.5.4 China IVR System Import & Export
- 6.6 Rest of World
- 6.6.1 Japan
- 6.6.2 Korea
- 6.6.3 India
- 6.6.4 Southeast Asia
7 IVR System Consumption by Regions
- 7.1 Global IVR System Consumption (History Data) by Regions
- 7.2 United States
- 7.2.1 United States IVR System Consumption by Type
- 7.2.2 United States IVR System Consumption by Application
- 7.3 European Union
- 7.3.1 European Union IVR System Consumption by Type
- 7.3.2 European Union IVR System Consumption by Application
- 7.4 China
- 7.4.1 China IVR System Consumption by Type
- 7.4.2 China IVR System Consumption by Application
- 7.5 Rest of World
- 7.5.1 Rest of World IVR System Consumption by Type
- 7.5.2 Rest of World IVR System Consumption by Application
- 7.5.1 Japan
- 7.5.2 Korea
- 7.5.3 India
- 7.5.4 Southeast Asia
8 Company Profiles
- 8.1 Aspect software Inc
- 8.1.1 Aspect software Inc Company Details
- 8.1.2 Company Description and Business Overview
- 8.1.3 Production and Revenue of IVR System
- 8.1.4 IVR System Product Introduction
- 8.1.5 Aspect software Inc Recent Development
- 8.2 Avaya Inc
- 8.2.1 Avaya Inc Company Details
- 8.2.2 Company Description and Business Overview
- 8.2.3 Production and Revenue of IVR System
- 8.2.4 IVR System Product Introduction
- 8.2.5 Avaya Inc Recent Development
- 8.3 Cisco Systems Inc
- 8.3.1 Cisco Systems Inc Company Details
- 8.3.2 Company Description and Business Overview
- 8.3.3 Production and Revenue of IVR System
- 8.3.4 IVR System Product Introduction
- 8.3.5 Cisco Systems Inc Recent Development
- 8.4 Convergys Crop
- 8.4.1 Convergys Crop Company Details
- 8.4.2 Company Description and Business Overview
- 8.4.3 Production and Revenue of IVR System
- 8.4.4 IVR System Product Introduction
- 8.4.5 Convergys Crop Recent Development
- 8.5 Dialogic Corporation
- 8.5.1 Dialogic Corporation Company Details
- 8.5.2 Company Description and Business Overview
- 8.5.3 Production and Revenue of IVR System
- 8.5.4 IVR System Product Introduction
- 8.5.5 Dialogic Corporation Recent Development
- 8.6 Mitel Networks Corporation
- 8.6.1 Mitel Networks Corporation Company Details
- 8.6.2 Company Description and Business Overview
- 8.6.3 Production and Revenue of IVR System
- 8.6.4 IVR System Product Introduction
- 8.6.5 Mitel Networks Corporation Recent Development
- 8.7 Nuance Communications Inc
- 8.7.1 Nuance Communications Inc Company Details
- 8.7.2 Company Description and Business Overview
- 8.7.3 Production and Revenue of IVR System
- 8.7.4 IVR System Product Introduction
- 8.7.5 Nuance Communications Inc Recent Development
- 8.8 True Image Interactive Inc
- 8.8.1 True Image Interactive Inc Company Details
- 8.8.2 Company Description and Business Overview
- 8.8.3 Production and Revenue of IVR System
- 8.8.4 IVR System Product Introduction
- 8.8.5 True Image Interactive Inc Recent Development
- 8.9 Verizon Communication Inc
- 8.9.1 Verizon Communication Inc Company Details
- 8.9.2 Company Description and Business Overview
- 8.9.3 Production and Revenue of IVR System
- 8.9.4 IVR System Product Introduction
- 8.9.5 Verizon Communication Inc Recent Development
- 8.10 Voicent Communications Inc
- 8.10.1 Voicent Communications Inc Company Details
- 8.10.2 Company Description and Business Overview
- 8.10.3 Production and Revenue of IVR System
- 8.10.4 IVR System Product Introduction
- 8.10.5 Voicent Communications Inc Recent Development
- 8.11 Enghouse Systems Limited
9 Market Forecast
- 9.1 Global Market Size Forecast
- 9.1.1 Global IVR System Capacity, Production Forecast 2019-2025
- 9.1.2 Global IVR System Production Value Forecast 2019-2025
- 9.2 Market Forecast by Regions
- 9.2.1 Global IVR System Production and Value Forecast by Regions 2019-2025
- 9.2.2 Global IVR System Consumption Forecast by Regions 2019-2025
- 9.3 United States
- 9.3.1 Production and Value Forecast in United States
- 9.3.2 Consumption Forecast in United States
- 9.4 European Union
- 9.4.1 Production and Value Forecast in European Union
- 9.4.2 Consumption Forecast in European Union
- 9.5 China
- 9.5.1 Production and Value Forecast in China
- 9.5.2 Consumption Forecast in China
- 9.6 Rest of World
- 9.6.1 Japan
- 9.6.2 Korea
- 9.6.3 India
- 9.6.4 Southeast Asia
- 9.7 Forecast by Type
- 9.7.1 Global IVR System Production Forecast by Type
- 9.7.2 Global IVR System Production Value Forecast by Type
- 9.8 Consumption Forecast by Application
10 Value Chain and Sales Channels Analysis
- 10.1 Value Chain Analysis
- 10.2 Sales Channels Analysis
- 10.2.1 IVR System Sales Channels
- 10.2.2 IVR System Distributors
- 10.3 IVR System Customers
11 Opportunities & Challenges, Threat and Affecting Factors
- 11.1 Market Opportunities
- 11.2 Market Challenges
- 11.3 Porter's Five Forces Analysis
12 Key Findings
13 Appendix
- 13.1 Research Methodology
- 13.1.1 Methodology/Research Approach
- 13.1.1.1 Research Programs/Design
- 13.1.1.2 Market Size Estimation
- 13.1.1.3 Market Breakdown and Data Triangulation
- 13.1.2 Data Source
- 13.1.2.1 Secondary Sources
- 13.1.2.2 Primary Sources
- 13.1.1 Methodology/Research Approach
- 13.2 Author Details
Summary:
Get latest Market Research Reports on IVR System. Industry analysis & Market Report on IVR System is a syndicated market report, published as Global (United States, European Union and China) IVR System Market Research Report 2019-2025. It is complete Research Study and Industry Analysis of IVR System market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.
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