Global Interactive Voice Response Market Size, Status and Forecast 2021-2027

1 Report Overview

• 1.1 Study Scope
• 1.2 Market Analysis by Type
  • 1.2.1 Global Interactive Voice Response Market Size Growth Rate by Type: 2016 VS 2021 VS 2027
  • 1.2.2 Speech Based
  • 1.2.3 Touch-tone Based
• 1.3 Market by Application
  • 1.3.1 Global Interactive Voice Response Market Share by Application: 2016 VS 2021 VS 2027
  • 1.3.2 BFSI
  • 1.3.3 Travel and Hospitality
  • 1.3.4 Pharma and Healthcare
  • 1.3.5 Telecommunications
  • 1.3.6 Government and Public Sector
  • 1.3.7 Transportation and Logistics
• 1.4 Study Objectives
• 1.5 Years Considered

2 Global Growth Trends

• 2.1 Global Interactive Voice Response Market Perspective (2016-2027)
• 2.2 Interactive Voice Response Growth Trends by Regions
  • 2.2.1 Interactive Voice Response Market Size by Regions: 2016 VS 2021 VS 2027
  • 2.2.2 Interactive Voice Response Historic Market Share by Regions (2016-2021)
  • 2.2.3 Interactive Voice Response Forecasted Market Size by Regions (2022-2027)
• 2.3 Interactive Voice Response Industry Dynamic
  • 2.3.1 Interactive Voice Response Market Trends
  • 2.3.2 Interactive Voice Response Market Drivers
  • 2.3.3 Interactive Voice Response Market Challenges
  • 2.3.4 Interactive Voice Response Market Restraints

3 Competition Landscape by Key Players

• 3.1 Global Top Interactive Voice Response Players by Revenue
  • 3.1.1 Global Top Interactive Voice Response Players by Revenue (2016-2021)
  • 3.1.2 Global Interactive Voice Response Revenue Market Share by Players (2016-2021)
• 3.2 Global Interactive Voice Response Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
• 3.3 Players Covered: Ranking by Interactive Voice Response Revenue
• 3.4 Global Interactive Voice Response Market Concentration Ratio
  • 3.4.1 Global Interactive Voice Response Market Concentration Ratio (CR5 and HHI)
  • 3.4.2 Global Top 10 and Top 5 Companies by Interactive Voice Response Revenue in 2020
• 3.5 Interactive Voice Response Key Players Head office and Area Served
• 3.6 Key Players Interactive Voice Response Product Solution and Service
• 3.7 Date of Enter into Interactive Voice Response Market
• 3.8 Mergers & Acquisitions, Expansion Plans

4 Interactive Voice Response Breakdown Data by Type

• 4.1 Global Interactive Voice Response Historic Market Size by Type (2016-2021)
• 4.2 Global Interactive Voice Response Forecasted Market Size by Type (2022-2027)

5 Interactive Voice Response Breakdown Data by Application

• 5.1 Global Interactive Voice Response Historic Market Size by Application (2016-2021)
• 5.2 Global Interactive Voice Response Forecasted Market Size by Application (2022-2027)

6 North America

• 6.1 North America Interactive Voice Response Market Size (2016-2027)
• 6.2 North America Interactive Voice Response Market Size by Type
  • 6.2.1 North America Interactive Voice Response Market Size by Type (2016-2021)
  • 6.2.2 North America Interactive Voice Response Market Size by Type (2022-2027)
  • 6.2.3 North America Interactive Voice Response Market Size by Type (2016-2027)
• 6.3 North America Interactive Voice Response Market Size by Application
  • 6.3.1 North America Interactive Voice Response Market Size by Application (2016-2021)
  • 6.3.2 North America Interactive Voice Response Market Size by Application (2022-2027)
  • 6.3.3 North America Interactive Voice Response Market Size by Application (2016-2027)
• 6.4 North America Interactive Voice Response Market Size by Country
  • 6.4.1 North America Interactive Voice Response Market Size by Country (2016-2021)
  • 6.4.2 North America Interactive Voice Response Market Size by Country (2022-2027)
  • 6.4.3 United States
  • 6.4.3 Canada

7 Europe

• 7.1 Europe Interactive Voice Response Market Size (2016-2027)
• 7.2 Europe Interactive Voice Response Market Size by Type
  • 7.2.1 Europe Interactive Voice Response Market Size by Type (2016-2021)
  • 7.2.2 Europe Interactive Voice Response Market Size by Type (2022-2027)
  • 7.2.3 Europe Interactive Voice Response Market Size by Type (2016-2027)
• 7.3 Europe Interactive Voice Response Market Size by Application
  • 7.3.1 Europe Interactive Voice Response Market Size by Application (2016-2021)
  • 7.3.2 Europe Interactive Voice Response Market Size by Application (2022-2027)
  • 7.3.3 Europe Interactive Voice Response Market Size by Application (2016-2027)
• 7.4 Europe Interactive Voice Response Market Size by Country
  • 7.4.1 Europe Interactive Voice Response Market Size by Country (2016-2021)
  • 7.4.2 Europe Interactive Voice Response Market Size by Country (2022-2027)
  • 7.4.3 Germany
  • 7.4.4 France
  • 7.4.5 U.K.
  • 7.4.6 Italy
  • 7.4.7 Russia
  • 7.4.8 Nordic

8 Asia-Pacific

• 8.1 Asia-Pacific Interactive Voice Response Market Size (2016-2027)
• 8.2 Asia-Pacific Interactive Voice Response Market Size by Type
  • 8.2.1 Asia-Pacific Interactive Voice Response Market Size by Type (2016-2021)
  • 8.2.2 Asia-Pacific Interactive Voice Response Market Size by Type (2022-2027)
  • 8.2.3 Asia-Pacific Interactive Voice Response Market Size by Type (2016-2027)
• 8.3 Asia-Pacific Interactive Voice Response Market Size by Application
  • 8.3.1 Asia-Pacific Interactive Voice Response Market Size by Application (2016-2021)
  • 8.3.2 Asia-Pacific Interactive Voice Response Market Size by Application (2022-2027)
  • 8.3.3 Asia-Pacific Interactive Voice Response Market Size by Application (2016-2027)
• 8.4 Asia-Pacific Interactive Voice Response Market Size by Region
  • 8.4.1 Asia-Pacific Interactive Voice Response Market Size by Region (2016-2021)
  • 8.4.2 Asia-Pacific Interactive Voice Response Market Size by Region (2022-2027)
  • 8.4.3 China
  • 8.4.4 Japan
  • 8.4.5 South Korea
  • 8.4.6 Southeast Asia
  • 8.4.7 India
  • 8.4.8 Australia

9 Latin America

• 9.1 Latin America Interactive Voice Response Market Size (2016-2027)
• 9.2 Latin America Interactive Voice Response Market Size by Type
  • 9.2.1 Latin America Interactive Voice Response Market Size by Type (2016-2021)
  • 9.2.2 Latin America Interactive Voice Response Market Size by Type (2022-2027)
  • 9.2.3 Latin America Interactive Voice Response Market Size by Type (2016-2027)
• 9.3 Latin America Interactive Voice Response Market Size by Application
  • 9.3.1 Latin America Interactive Voice Response Market Size by Application (2016-2021)
  • 9.3.2 Latin America Interactive Voice Response Market Size by Application (2022-2027)
  • 9.3.3 Latin America Interactive Voice Response Market Size by Application (2016-2027)
• 9.4 Latin America Interactive Voice Response Market Size by Country
  • 9.4.1 Latin America Interactive Voice Response Market Size by Country (2016-2021)
  • 9.4.2 Latin America Interactive Voice Response Market Size by Country (2022-2027)
  • 9.4.3 Mexico
  • 9.4.4 Brazil

10 Middle East & Africa

• 10.1 Middle East & Africa Interactive Voice Response Market Size (2016-2027)
• 10.2 Middle East & Africa Interactive Voice Response Market Size by Type
  • 10.2.1 Middle East & Africa Interactive Voice Response Market Size by Type (2016-2021)
  • 10.2.2 Middle East & Africa Interactive Voice Response Market Size by Type (2022-2027)
  • 10.2.3 Middle East & Africa Interactive Voice Response Market Size by Type (2016-2027)
• 10.3 Middle East & Africa Interactive Voice Response Market Size by Application
  • 10.3.1 Middle East & Africa Interactive Voice Response Market Size by Application (2016-2021)
  • 10.3.2 Middle East & Africa Interactive Voice Response Market Size by Application (2022-2027)
  • 10.3.3 Middle East & Africa Interactive Voice Response Market Size by Application (2016-2027)
• 10.4 Middle East & Africa Interactive Voice Response Market Size by Country
  • 10.4.1 Middle East & Africa Interactive Voice Response Market Size by Country (2016-2021)
  • 10.4.2 Middle East & Africa Interactive Voice Response Market Size by Country (2022-2027)
  • 10.4.3 Turkey
  • 10.4.4 Saudi Arabia
  • 10.4.5 UAE

11 Key Players Profiles

• 11.1 inContact Inc.
  • 11.1.1 inContact Inc. Company Details
  • 11.1.2 inContact Inc. Business Overview
  • 11.1.3 inContact Inc. Interactive Voice Response Introduction
  • 11.1.4 inContact Inc. Revenue in Interactive Voice Response Business (2016-2021)
  • 11.1.5 inContact Inc. Recent Development
• 11.2 Nuance Communications, Inc.
  • 11.2.1 Nuance Communications, Inc. Company Details
  • 11.2.2 Nuance Communications, Inc. Business Overview
  • 11.2.3 Nuance Communications, Inc. Interactive Voice Response Introduction
  • 11.2.4 Nuance Communications, Inc. Revenue in Interactive Voice Response Business (2016-2021)
  • 11.2.5 Nuance Communications, Inc. Recent Development
• 11.3 Genesys Telecommunication Laboratories, Inc.
  • 11.3.1 Genesys Telecommunication Laboratories, Inc. Company Details
  • 11.3.2 Genesys Telecommunication Laboratories, Inc. Business Overview
  • 11.3.3 Genesys Telecommunication Laboratories, Inc. Interactive Voice Response Introduction
  • 11.3.4 Genesys Telecommunication Laboratories, Inc. Revenue in Interactive Voice Response Business (2016-2021)
  • 11.3.5 Genesys Telecommunication Laboratories, Inc. Recent Development
• 11.4 AT&T Inc.
  • 11.4.1 AT&T Inc. Company Details
  • 11.4.2 AT&T Inc. Business Overview
  • 11.4.3 AT&T Inc. Interactive Voice Response Introduction
  • 11.4.4 AT&T Inc. Revenue in Interactive Voice Response Business (2016-2021)
  • 11.4.5 AT&T Inc. Recent Development
• 11.5 Avaya Inc.
  • 11.5.1 Avaya Inc. Company Details
  • 11.5.2 Avaya Inc. Business Overview
  • 11.5.3 Avaya Inc. Interactive Voice Response Introduction
  • 11.5.4 Avaya Inc. Revenue in Interactive Voice Response Business (2016-2021)
  • 11.5.5 Avaya Inc. Recent Development
• 11.6 Aspect Software Parent, Inc.
  • 11.6.1 Aspect Software Parent, Inc. Company Details
  • 11.6.2 Aspect Software Parent, Inc. Business Overview
  • 11.6.3 Aspect Software Parent, Inc. Interactive Voice Response Introduction
  • 11.6.4 Aspect Software Parent, Inc. Revenue in Interactive Voice Response Business (2016-2021)
  • 11.6.5 Aspect Software Parent, Inc. Recent Development
• 11.7 Verizon Communications Inc.
  • 11.7.1 Verizon Communications Inc. Company Details
  • 11.7.2 Verizon Communications Inc. Business Overview
  • 11.7.3 Verizon Communications Inc. Interactive Voice Response Introduction
  • 11.7.4 Verizon Communications Inc. Revenue in Interactive Voice Response Business (2016-2021)
  • 11.7.5 Verizon Communications Inc. Recent Development
• 11.8 Five9, Inc.
  • 11.8.1 Five9, Inc. Company Details
  • 11.8.2 Five9, Inc. Business Overview
  • 11.8.3 Five9, Inc. Interactive Voice Response Introduction
  • 11.8.4 Five9, Inc. Revenue in Interactive Voice Response Business (2016-2021)
  • 11.8.5 Five9, Inc. Recent Development
• 11.9 Cisco Systems, Inc.
  • 11.9.1 Cisco Systems, Inc. Company Details
  • 11.9.2 Cisco Systems, Inc. Business Overview
  • 11.9.3 Cisco Systems, Inc. Interactive Voice Response Introduction
  • 11.9.4 Cisco Systems, Inc. Revenue in Interactive Voice Response Business (2016-2021)
  • 11.9.5 Cisco Systems, Inc. Recent Development
• 11.10 Convergys Corporation
  • 11.10.1 Convergys Corporation Company Details
  • 11.10.2 Convergys Corporation Business Overview
  • 11.10.3 Convergys Corporation Interactive Voice Response Introduction
  • 11.10.4 Convergys Corporation Revenue in Interactive Voice Response Business (2016-2021)
  • 11.10.5 Convergys Corporation Recent Development
• 11.11 West Corporation
  • 11.11.1 West Corporation Company Details
  • 11.11.2 West Corporation Business Overview
  • 11.11.3 West Corporation Interactive Voice Response Introduction
  • 11.11.4 West Corporation Revenue in Interactive Voice Response Business (2016-2021)
  • 11.11.5 West Corporation Recent Development
• 11.12 IVR Lab
  • 11.12.1 IVR Lab Company Details
  • 11.12.2 IVR Lab Business Overview
  • 11.12.3 IVR Lab Interactive Voice Response Introduction
  • 11.12.4 IVR Lab Revenue in Interactive Voice Response Business (2016-2021)
  • 11.12.5 IVR Lab Recent Development
• 11.13 NewVoiceMedia
  • 11.13.1 NewVoiceMedia Company Details
  • 11.13.2 NewVoiceMedia Business Overview
  • 11.13.3 NewVoiceMedia Interactive Voice Response Introduction
  • 11.13.4 NewVoiceMedia Revenue in Interactive Voice Response Business (2016-2021)
  • 11.13.5 NewVoiceMedia Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix

• 13.1 Research Methodology
  • 13.1.1 Methodology/Research Approach
  • 13.1.2 Data Source
• 13.2 Disclaimer