Global Interactive Voice Response (IVR) Market Size, Status and Forecast 2019-2025

1 Report Overview

• 1.1 Study Scope
• 1.2 Key Market Segments
• 1.3 Players Covered: Ranking by Interactive Voice Response (IVR) Revenue
• 1.4 Market by Type
  • 1.4.1 Global Interactive Voice Response (IVR) Market Size Growth Rate by Type: 2020 VS 2026
  • 1.4.2 Speech Based
  • 1.4.3 Touch-tone Based
• 1.5 Market by Application
  • 1.5.1 Global Interactive Voice Response (IVR) Market Share by Application: 2020 VS 2026
  • 1.5.2 BFSI
  • 1.5.3 Travel and Hospitality
  • 1.5.4 Pharma and Healthcare
  • 1.5.5 Telecommunications
  • 1.5.6 Government and Public Sector
  • 1.5.7 Transportation and Logistics
  • 1.5.8 ITES
  • 1.5.9 Media, Retail, and E-commerce
  • 1.5.10 Education
• 1.6 Study Objectives
• 1.7 Years Considered

2 Global Growth Trends

• 2.1 Global Interactive Voice Response (IVR) Market Perspective (2015-2026)
• 2.2 Global Interactive Voice Response (IVR) Growth Trends by Regions
  • 2.2.1 Interactive Voice Response (IVR) Market Size by Regions: 2015 VS 2020 VS 2026
  • 2.2.2 Interactive Voice Response (IVR) Historic Market Share by Regions (2015-2020)
  • 2.2.3 Interactive Voice Response (IVR) Forecasted Market Size by Regions (2021-2026)
• 2.3 Industry Trends and Growth Strategy
  • 2.3.1 Market Top Trends
  • 2.3.2 Market Drivers
  • 2.3.3 Market Challenges
  • 2.3.4 Porter’s Five Forces Analysis
  • 2.3.5 Interactive Voice Response (IVR) Market Growth Strategy
  • 2.3.6 Primary Interviews with Key Interactive Voice Response (IVR) Players (Opinion Leaders)

3 Competition Landscape by Key Players

• 3.1 Global Top Interactive Voice Response (IVR) Players by Market Size
  • 3.1.1 Global Top Interactive Voice Response (IVR) Players by Revenue (2015-2020)
  • 3.1.2 Global Interactive Voice Response (IVR) Revenue Market Share by Players (2015-2020)
  • 3.1.3 Global Interactive Voice Response (IVR) Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
• 3.2 Global Interactive Voice Response (IVR) Market Concentration Ratio
  • 3.2.1 Global Interactive Voice Response (IVR) Market Concentration Ratio (CR5 and HHI)
  • 3.2.2 Global Top 10 and Top 5 Companies by Interactive Voice Response (IVR) Revenue in 2019
• 3.3 Interactive Voice Response (IVR) Key Players Head office and Area Served
• 3.4 Key Players Interactive Voice Response (IVR) Product Solution and Service
• 3.5 Date of Enter into Interactive Voice Response (IVR) Market
• 3.6 Mergers & Acquisitions, Expansion Plans

4 Market Size by Type (2015-2026)

• 4.1 Global Interactive Voice Response (IVR) Historic Market Size by Type (2015-2020)
• 4.2 Global Interactive Voice Response (IVR) Forecasted Market Size by Type (2021-2026)

5 Market Size by Application (2015-2026)

• 5.1 Global Interactive Voice Response (IVR) Market Size by Application (2015-2020)
• 5.2 Global Interactive Voice Response (IVR) Forecasted Market Size by Application (2021-2026)

6 North America

• 6.1 North America Interactive Voice Response (IVR) Market Size (2015-2020)
• 6.2 Interactive Voice Response (IVR) Key Players in North America (2019-2020)
• 6.3 North America Interactive Voice Response (IVR) Market Size by Type (2015-2020)
• 6.4 North America Interactive Voice Response (IVR) Market Size by Application (2015-2020)

7 Europe

• 7.1 Europe Interactive Voice Response (IVR) Market Size (2015-2020)
• 7.2 Interactive Voice Response (IVR) Key Players in Europe (2019-2020)
• 7.3 Europe Interactive Voice Response (IVR) Market Size by Type (2015-2020)
• 7.4 Europe Interactive Voice Response (IVR) Market Size by Application (2015-2020)

8 China

• 8.1 China Interactive Voice Response (IVR) Market Size (2015-2020)
• 8.2 Interactive Voice Response (IVR) Key Players in China (2019-2020)
• 8.3 China Interactive Voice Response (IVR) Market Size by Type (2015-2020)
• 8.4 China Interactive Voice Response (IVR) Market Size by Application (2015-2020)

9 Japan

• 9.1 Japan Interactive Voice Response (IVR) Market Size (2015-2020)
• 9.2 Interactive Voice Response (IVR) Key Players in Japan (2019-2020)
• 9.3 Japan Interactive Voice Response (IVR) Market Size by Type (2015-2020)
• 9.4 Japan Interactive Voice Response (IVR) Market Size by Application (2015-2020)

10 Southeast Asia

• 10.1 Southeast Asia Interactive Voice Response (IVR) Market Size (2015-2020)
• 10.2 Interactive Voice Response (IVR) Key Players in Southeast Asia (2019-2020)
• 10.3 Southeast Asia Interactive Voice Response (IVR) Market Size by Type (2015-2020)
• 10.4 Southeast Asia Interactive Voice Response (IVR) Market Size by Application (2015-2020)

11 India

• 11.1 India Interactive Voice Response (IVR) Market Size (2015-2020)
• 11.2 Interactive Voice Response (IVR) Key Players in India (2019-2020)
• 11.3 India Interactive Voice Response (IVR) Market Size by Type (2015-2020)
• 11.4 India Interactive Voice Response (IVR) Market Size by Application (2015-2020)

12 Central & South America

• 12.1 Central & South America Interactive Voice Response (IVR) Market Size (2015-2020)
• 12.2 Interactive Voice Response (IVR) Key Players in Central & South America (2019-2020)
• 12.3 Central & South America Interactive Voice Response (IVR) Market Size by Type (2015-2020)
• 12.4 Central & South America Interactive Voice Response (IVR) Market Size by Application (2015-2020)

13 Key Players Profiles

• 13.1 inContact
  • 13.1.1 inContact Company Details
  • 13.1.2 inContact Business Overview
  • 13.1.3 inContact Interactive Voice Response (IVR) Introduction
  • 13.1.4 inContact Revenue in Interactive Voice Response (IVR) Business (2015-2020))
  • 13.1.5 inContact Recent Development
• 13.2 Nuance
  • 13.2.1 Nuance Company Details
  • 13.2.2 Nuance Business Overview
  • 13.2.3 Nuance Interactive Voice Response (IVR) Introduction
  • 13.2.4 Nuance Revenue in Interactive Voice Response (IVR) Business (2015-2020)
  • 13.2.5 Nuance Recent Development
• 13.3 Genesys Telecommunication Laboratories
  • 13.3.1 Genesys Telecommunication Laboratories Company Details
  • 13.3.2 Genesys Telecommunication Laboratories Business Overview
  • 13.3.3 Genesys Telecommunication Laboratories Interactive Voice Response (IVR) Introduction
  • 13.3.4 Genesys Telecommunication Laboratories Revenue in Interactive Voice Response (IVR) Business (2015-2020)
  • 13.3.5 Genesys Telecommunication Laboratories Recent Development
• 13.4 8x8
  • 13.4.1 8x8 Company Details
  • 13.4.2 8x8 Business Overview
  • 13.4.3 8x8 Interactive Voice Response (IVR) Introduction
  • 13.4.4 8x8 Revenue in Interactive Voice Response (IVR) Business (2015-2020)
  • 13.4.5 8x8 Recent Development
• 13.5 AT&T
  • 13.5.1 AT&T Company Details
  • 13.5.2 AT&T Business Overview
  • 13.5.3 AT&T Interactive Voice Response (IVR) Introduction
  • 13.5.4 AT&T Revenue in Interactive Voice Response (IVR) Business (2015-2020)
  • 13.5.5 AT&T Recent Development
• 13.6 Avaya
  • 13.6.1 Avaya Company Details
  • 13.6.2 Avaya Business Overview
  • 13.6.3 Avaya Interactive Voice Response (IVR) Introduction
  • 13.6.4 Avaya Revenue in Interactive Voice Response (IVR) Business (2015-2020)
  • 13.6.5 Avaya Recent Development
• 13.7 Aspect Software Parent
  • 13.7.1 Aspect Software Parent Company Details
  • 13.7.2 Aspect Software Parent Business Overview
  • 13.7.3 Aspect Software Parent Interactive Voice Response (IVR) Introduction
  • 13.7.4 Aspect Software Parent Revenue in Interactive Voice Response (IVR) Business (2015-2020)
  • 13.7.5 Aspect Software Parent Recent Development
• 13.8 24/7 Customer
  • 13.8.1 24/7 Customer Company Details
  • 13.8.2 24/7 Customer Business Overview
  • 13.8.3 24/7 Customer Interactive Voice Response (IVR) Introduction
  • 13.8.4 24/7 Customer Revenue in Interactive Voice Response (IVR) Business (2015-2020)
  • 13.8.5 24/7 Customer Recent Development
• 13.9 Verizon Communications
  • 13.9.1 Verizon Communications Company Details
  • 13.9.2 Verizon Communications Business Overview
  • 13.9.3 Verizon Communications Interactive Voice Response (IVR) Introduction
  • 13.9.4 Verizon Communications Revenue in Interactive Voice Response (IVR) Business (2015-2020)
  • 13.9.5 Verizon Communications Recent Development
• 13.10 Five9
  • 13.10.1 Five9 Company Details
  • 13.10.2 Five9 Business Overview
  • 13.10.3 Five9 Interactive Voice Response (IVR) Introduction
  • 13.10.4 Five9 Revenue in Interactive Voice Response (IVR) Business (2015-2020)
  • 13.10.5 Five9 Recent Development
• 13.11 Cisco Systems
  • 10.11.1 Cisco Systems Company Details
  • 10.11.2 Cisco Systems Business Overview
  • 10.11.3 Cisco Systems Interactive Voice Response (IVR) Introduction
  • 10.11.4 Cisco Systems Revenue in Interactive Voice Response (IVR) Business (2015-2020)
  • 10.11.5 Cisco Systems Recent Development
• 13.12 Convergys
  • 10.12.1 Convergys Company Details
  • 10.12.2 Convergys Business Overview
  • 10.12.3 Convergys Interactive Voice Response (IVR) Introduction
  • 10.12.4 Convergys Revenue in Interactive Voice Response (IVR) Business (2015-2020)
  • 10.12.5 Convergys Recent Development
• 13.13 West Corporation
  • 10.13.1 West Corporation Company Details
  • 10.13.2 West Corporation Business Overview
  • 10.13.3 West Corporation Interactive Voice Response (IVR) Introduction
  • 10.13.4 West Corporation Revenue in Interactive Voice Response (IVR) Business (2015-2020)
  • 10.13.5 West Corporation Recent Development
• 13.14 IVR Lab
  • 10.14.1 IVR Lab Company Details
  • 10.14.2 IVR Lab Business Overview
  • 10.14.3 IVR Lab Interactive Voice Response (IVR) Introduction
  • 10.14.4 IVR Lab Revenue in Interactive Voice Response (IVR) Business (2015-2020)
  • 10.14.5 IVR Lab Recent Development
• 13.15 NewVoiceMedia
  • 10.15.1 NewVoiceMedia Company Details
  • 10.15.2 NewVoiceMedia Business Overview
  • 10.15.3 NewVoiceMedia Interactive Voice Response (IVR) Introduction
  • 10.15.4 NewVoiceMedia Revenue in Interactive Voice Response (IVR) Business (2015-2020)
  • 10.15.5 NewVoiceMedia Recent Development

14 Analyst's Viewpoints/Conclusions

15 Appendix

• 15.1 Research Methodology
  • 15.1.1 Methodology/Research Approach
  • 15.1.2 Data Source
• 15.2 Disclaimer