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Service & Software Global Digital Customer Experience (DX) Solutions Market 2025 by Company, Regions, Type and Application, Forecast to 2031

  • RnM4657178
    • |
  • 05 December, 2025
    • |
  • Global
    • |
  • 130 Pages
    • |
  • GIR
    • |
  • Service & Software

According to our (Global Info Research) latest study, the global Digital Customer Experience (DX) Solutions market size was valued at US$ million in 2024 and is forecast to a readjusted size of USD million by 2031 with a CAGR of %during review period.

This report is a detailed and comprehensive analysis for global Digital Customer Experience (DX) Solutions market. Both quantitative and qualitative analyses are presented by company, by region & country, by Type and by Application. As the market is constantly changing, this report explores the competition, supply and demand trends, as well as key factors that contribute to its changing demands across many markets. Company profiles and product examples of selected competitors, along with market share estimates of some of the selected leaders for the year 2025, are provided.
Key Features:
Global Digital Customer Experience (DX) Solutions market size and forecasts, in consumption value ($ Million), 2020-2031
Global Digital Customer Experience (DX) Solutions market size and forecasts by region and country, in consumption value ($ Million), 2020-2031
Global Digital Customer Experience (DX) Solutions market size and forecasts, by Type and by Application, in consumption value ($ Million), 2020-2031
Global Digital Customer Experience (DX) Solutions market shares of main players, in revenue ($ Million), 2020-2025
The Primary Objectives in This Report Are:
To determine the size of the total market opportunity of global and key countries
To assess the growth potential for Digital Customer Experience (DX) Solutions
To forecast future growth in each product and end-use market
To assess competitive factors affecting the marketplace
This report profiles key players in the global Digital Customer Experience (DX) Solutions market based on the following parameters - company overview, revenue, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include Tangentia, Accenture, Capgemini, Cognizant, IBM, Liferay, MEGA International, Orange Business Services, Tietoevry, SAS Institute, etc.
This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals.
Market segmentation
Digital Customer Experience (DX) Solutions market is split by Type and by Application. For the period 2020-2031, the growth among segments provides accurate calculations and forecasts for Consumption Value by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.
Market segment by Type
Social media
Gamification
Digital Marketing
Mobility
Market segment by Application
Bank
Insurance
Manufacturing
Public Sector
Telecommunications
Retail and Wholesale
Transport
Others
Market segment by players, this report covers
Tangentia
Accenture
Capgemini
Cognizant
IBM
Liferay
MEGA International
Orange Business Services
Tietoevry
SAS Institute
Kofax
NCR Corporation
Tata Consultancy Services
Zendesk
eGain
WNS
Market segment by regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia, Italy and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia and Rest of Asia-Pacific)
South America (Brazil, Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 13 chapters:
Chapter 1, to describe Digital Customer Experience (DX) Solutions product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of Digital Customer Experience (DX) Solutions, with revenue, gross margin, and global market share of Digital Customer Experience (DX) Solutions from 2020 to 2025.
Chapter 3, the Digital Customer Experience (DX) Solutions competitive situation, revenue, and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and by Application, with consumption value and growth rate by Type, by Application, from 2020 to 2031
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2020 to 2025.and Digital Customer Experience (DX) Solutions market forecast, by regions, by Type and by Application, with consumption value, from 2026 to 2031.
Chapter 11, market dynamics, drivers, restraints, trends, Porters Five Forces analysis.
Chapter 12, the key raw materials and key suppliers, and industry chain of Digital Customer Experience (DX) Solutions.
Chapter 13, to describe Digital Customer Experience (DX) Solutions research findings and conclusion.


1 Market Overview

  • 1.1 Product Overview and Scope
  • 1.2 Market Estimation Caveats and Base Year
  • 1.3 Classification of Digital Customer Experience (DX) Solutions by Type
    • 1.3.1 Overview: Global Digital Customer Experience (DX) Solutions Market Size by Type: 2020 Versus 2024 Versus 2031
    • 1.3.2 Global Digital Customer Experience (DX) Solutions Consumption Value Market Share by Type in 2024
    • 1.3.3 Social media
    • 1.3.4 Gamification
    • 1.3.5 Digital Marketing
    • 1.3.6 Mobility
  • 1.4 Global Digital Customer Experience (DX) Solutions Market by Application
    • 1.4.1 Overview: Global Digital Customer Experience (DX) Solutions Market Size by Application: 2020 Versus 2024 Versus 2031
    • 1.4.2 Bank
    • 1.4.3 Insurance
    • 1.4.4 Manufacturing
    • 1.4.5 Public Sector
    • 1.4.6 Telecommunications
    • 1.4.7 Retail and Wholesale
    • 1.4.8 Transport
    • 1.4.9 Others
  • 1.5 Global Digital Customer Experience (DX) Solutions Market Size & Forecast
  • 1.6 Global Digital Customer Experience (DX) Solutions Market Size and Forecast by Region
    • 1.6.1 Global Digital Customer Experience (DX) Solutions Market Size by Region: 2020 VS 2024 VS 2031
    • 1.6.2 Global Digital Customer Experience (DX) Solutions Market Size by Region, (2020-2031)
    • 1.6.3 North America Digital Customer Experience (DX) Solutions Market Size and Prospect (2020-2031)
    • 1.6.4 Europe Digital Customer Experience (DX) Solutions Market Size and Prospect (2020-2031)
    • 1.6.5 Asia-Pacific Digital Customer Experience (DX) Solutions Market Size and Prospect (2020-2031)
    • 1.6.6 South America Digital Customer Experience (DX) Solutions Market Size and Prospect (2020-2031)
    • 1.6.7 Middle East & Africa Digital Customer Experience (DX) Solutions Market Size and Prospect (2020-2031)

2 Company Profiles

  • 2.1 Tangentia
    • 2.1.1 Tangentia Details
    • 2.1.2 Tangentia Major Business
    • 2.1.3 Tangentia Digital Customer Experience (DX) Solutions Product and Solutions
    • 2.1.4 Tangentia Digital Customer Experience (DX) Solutions Revenue, Gross Margin and Market Share (2020-2025)
    • 2.1.5 Tangentia Recent Developments and Future Plans
  • 2.2 Accenture
    • 2.2.1 Accenture Details
    • 2.2.2 Accenture Major Business
    • 2.2.3 Accenture Digital Customer Experience (DX) Solutions Product and Solutions
    • 2.2.4 Accenture Digital Customer Experience (DX) Solutions Revenue, Gross Margin and Market Share (2020-2025)
    • 2.2.5 Accenture Recent Developments and Future Plans
  • 2.3 Capgemini
    • 2.3.1 Capgemini Details
    • 2.3.2 Capgemini Major Business
    • 2.3.3 Capgemini Digital Customer Experience (DX) Solutions Product and Solutions
    • 2.3.4 Capgemini Digital Customer Experience (DX) Solutions Revenue, Gross Margin and Market Share (2020-2025)
    • 2.3.5 Capgemini Recent Developments and Future Plans
  • 2.4 Cognizant
    • 2.4.1 Cognizant Details
    • 2.4.2 Cognizant Major Business
    • 2.4.3 Cognizant Digital Customer Experience (DX) Solutions Product and Solutions
    • 2.4.4 Cognizant Digital Customer Experience (DX) Solutions Revenue, Gross Margin and Market Share (2020-2025)
    • 2.4.5 Cognizant Recent Developments and Future Plans
  • 2.5 IBM
    • 2.5.1 IBM Details
    • 2.5.2 IBM Major Business
    • 2.5.3 IBM Digital Customer Experience (DX) Solutions Product and Solutions
    • 2.5.4 IBM Digital Customer Experience (DX) Solutions Revenue, Gross Margin and Market Share (2020-2025)
    • 2.5.5 IBM Recent Developments and Future Plans
  • 2.6 Liferay
    • 2.6.1 Liferay Details
    • 2.6.2 Liferay Major Business
    • 2.6.3 Liferay Digital Customer Experience (DX) Solutions Product and Solutions
    • 2.6.4 Liferay Digital Customer Experience (DX) Solutions Revenue, Gross Margin and Market Share (2020-2025)
    • 2.6.5 Liferay Recent Developments and Future Plans
  • 2.7 MEGA International
    • 2.7.1 MEGA International Details
    • 2.7.2 MEGA International Major Business
    • 2.7.3 MEGA International Digital Customer Experience (DX) Solutions Product and Solutions
    • 2.7.4 MEGA International Digital Customer Experience (DX) Solutions Revenue, Gross Margin and Market Share (2020-2025)
    • 2.7.5 MEGA International Recent Developments and Future Plans
  • 2.8 Orange Business Services
    • 2.8.1 Orange Business Services Details
    • 2.8.2 Orange Business Services Major Business
    • 2.8.3 Orange Business Services Digital Customer Experience (DX) Solutions Product and Solutions
    • 2.8.4 Orange Business Services Digital Customer Experience (DX) Solutions Revenue, Gross Margin and Market Share (2020-2025)
    • 2.8.5 Orange Business Services Recent Developments and Future Plans
  • 2.9 Tietoevry
    • 2.9.1 Tietoevry Details
    • 2.9.2 Tietoevry Major Business
    • 2.9.3 Tietoevry Digital Customer Experience (DX) Solutions Product and Solutions
    • 2.9.4 Tietoevry Digital Customer Experience (DX) Solutions Revenue, Gross Margin and Market Share (2020-2025)
    • 2.9.5 Tietoevry Recent Developments and Future Plans
  • 2.10 SAS Institute
    • 2.10.1 SAS Institute Details
    • 2.10.2 SAS Institute Major Business
    • 2.10.3 SAS Institute Digital Customer Experience (DX) Solutions Product and Solutions
    • 2.10.4 SAS Institute Digital Customer Experience (DX) Solutions Revenue, Gross Margin and Market Share (2020-2025)
    • 2.10.5 SAS Institute Recent Developments and Future Plans
  • 2.11 Kofax
    • 2.11.1 Kofax Details
    • 2.11.2 Kofax Major Business
    • 2.11.3 Kofax Digital Customer Experience (DX) Solutions Product and Solutions
    • 2.11.4 Kofax Digital Customer Experience (DX) Solutions Revenue, Gross Margin and Market Share (2020-2025)
    • 2.11.5 Kofax Recent Developments and Future Plans
  • 2.12 NCR Corporation
    • 2.12.1 NCR Corporation Details
    • 2.12.2 NCR Corporation Major Business
    • 2.12.3 NCR Corporation Digital Customer Experience (DX) Solutions Product and Solutions
    • 2.12.4 NCR Corporation Digital Customer Experience (DX) Solutions Revenue, Gross Margin and Market Share (2020-2025)
    • 2.12.5 NCR Corporation Recent Developments and Future Plans
  • 2.13 Tata Consultancy Services
    • 2.13.1 Tata Consultancy Services Details
    • 2.13.2 Tata Consultancy Services Major Business
    • 2.13.3 Tata Consultancy Services Digital Customer Experience (DX) Solutions Product and Solutions
    • 2.13.4 Tata Consultancy Services Digital Customer Experience (DX) Solutions Revenue, Gross Margin and Market Share (2020-2025)
    • 2.13.5 Tata Consultancy Services Recent Developments and Future Plans
  • 2.14 Zendesk
    • 2.14.1 Zendesk Details
    • 2.14.2 Zendesk Major Business
    • 2.14.3 Zendesk Digital Customer Experience (DX) Solutions Product and Solutions
    • 2.14.4 Zendesk Digital Customer Experience (DX) Solutions Revenue, Gross Margin and Market Share (2020-2025)
    • 2.14.5 Zendesk Recent Developments and Future Plans
  • 2.15 eGain
    • 2.15.1 eGain Details
    • 2.15.2 eGain Major Business
    • 2.15.3 eGain Digital Customer Experience (DX) Solutions Product and Solutions
    • 2.15.4 eGain Digital Customer Experience (DX) Solutions Revenue, Gross Margin and Market Share (2020-2025)
    • 2.15.5 eGain Recent Developments and Future Plans
  • 2.16 WNS
    • 2.16.1 WNS Details
    • 2.16.2 WNS Major Business
    • 2.16.3 WNS Digital Customer Experience (DX) Solutions Product and Solutions
    • 2.16.4 WNS Digital Customer Experience (DX) Solutions Revenue, Gross Margin and Market Share (2020-2025)
    • 2.16.5 WNS Recent Developments and Future Plans

3 Market Competition, by Players

  • 3.1 Global Digital Customer Experience (DX) Solutions Revenue and Share by Players (2020-2025)
  • 3.2 Market Share Analysis (2024)
    • 3.2.1 Market Share of Digital Customer Experience (DX) Solutions by Company Revenue
    • 3.2.2 Top 3 Digital Customer Experience (DX) Solutions Players Market Share in 2024
    • 3.2.3 Top 6 Digital Customer Experience (DX) Solutions Players Market Share in 2024
  • 3.3 Digital Customer Experience (DX) Solutions Market: Overall Company Footprint Analysis
    • 3.3.1 Digital Customer Experience (DX) Solutions Market: Region Footprint
    • 3.3.2 Digital Customer Experience (DX) Solutions Market: Company Product Type Footprint
    • 3.3.3 Digital Customer Experience (DX) Solutions Market: Company Product Application Footprint
  • 3.4 New Market Entrants and Barriers to Market Entry
  • 3.5 Mergers, Acquisition, Agreements, and Collaborations

4 Market Size Segment by Type

  • 4.1 Global Digital Customer Experience (DX) Solutions Consumption Value and Market Share by Type (2020-2025)
  • 4.2 Global Digital Customer Experience (DX) Solutions Market Forecast by Type (2026-2031)

5 Market Size Segment by Application

  • 5.1 Global Digital Customer Experience (DX) Solutions Consumption Value Market Share by Application (2020-2025)
  • 5.2 Global Digital Customer Experience (DX) Solutions Market Forecast by Application (2026-2031)

6 North America

  • 6.1 North America Digital Customer Experience (DX) Solutions Consumption Value by Type (2020-2031)
  • 6.2 North America Digital Customer Experience (DX) Solutions Market Size by Application (2020-2031)
  • 6.3 North America Digital Customer Experience (DX) Solutions Market Size by Country
    • 6.3.1 North America Digital Customer Experience (DX) Solutions Consumption Value by Country (2020-2031)
    • 6.3.2 United States Digital Customer Experience (DX) Solutions Market Size and Forecast (2020-2031)
    • 6.3.3 Canada Digital Customer Experience (DX) Solutions Market Size and Forecast (2020-2031)
    • 6.3.4 Mexico Digital Customer Experience (DX) Solutions Market Size and Forecast (2020-2031)

7 Europe

  • 7.1 Europe Digital Customer Experience (DX) Solutions Consumption Value by Type (2020-2031)
  • 7.2 Europe Digital Customer Experience (DX) Solutions Consumption Value by Application (2020-2031)
  • 7.3 Europe Digital Customer Experience (DX) Solutions Market Size by Country
    • 7.3.1 Europe Digital Customer Experience (DX) Solutions Consumption Value by Country (2020-2031)
    • 7.3.2 Germany Digital Customer Experience (DX) Solutions Market Size and Forecast (2020-2031)
    • 7.3.3 France Digital Customer Experience (DX) Solutions Market Size and Forecast (2020-2031)
    • 7.3.4 United Kingdom Digital Customer Experience (DX) Solutions Market Size and Forecast (2020-2031)
    • 7.3.5 Russia Digital Customer Experience (DX) Solutions Market Size and Forecast (2020-2031)
    • 7.3.6 Italy Digital Customer Experience (DX) Solutions Market Size and Forecast (2020-2031)

8 Asia-Pacific

  • 8.1 Asia-Pacific Digital Customer Experience (DX) Solutions Consumption Value by Type (2020-2031)
  • 8.2 Asia-Pacific Digital Customer Experience (DX) Solutions Consumption Value by Application (2020-2031)
  • 8.3 Asia-Pacific Digital Customer Experience (DX) Solutions Market Size by Region
    • 8.3.1 Asia-Pacific Digital Customer Experience (DX) Solutions Consumption Value by Region (2020-2031)
    • 8.3.2 China Digital Customer Experience (DX) Solutions Market Size and Forecast (2020-2031)
    • 8.3.3 Japan Digital Customer Experience (DX) Solutions Market Size and Forecast (2020-2031)
    • 8.3.4 South Korea Digital Customer Experience (DX) Solutions Market Size and Forecast (2020-2031)
    • 8.3.5 India Digital Customer Experience (DX) Solutions Market Size and Forecast (2020-2031)
    • 8.3.6 Southeast Asia Digital Customer Experience (DX) Solutions Market Size and Forecast (2020-2031)
    • 8.3.7 Australia Digital Customer Experience (DX) Solutions Market Size and Forecast (2020-2031)

9 South America

  • 9.1 South America Digital Customer Experience (DX) Solutions Consumption Value by Type (2020-2031)
  • 9.2 South America Digital Customer Experience (DX) Solutions Consumption Value by Application (2020-2031)
  • 9.3 South America Digital Customer Experience (DX) Solutions Market Size by Country
    • 9.3.1 South America Digital Customer Experience (DX) Solutions Consumption Value by Country (2020-2031)
    • 9.3.2 Brazil Digital Customer Experience (DX) Solutions Market Size and Forecast (2020-2031)
    • 9.3.3 Argentina Digital Customer Experience (DX) Solutions Market Size and Forecast (2020-2031)

10 Middle East & Africa

  • 10.1 Middle East & Africa Digital Customer Experience (DX) Solutions Consumption Value by Type (2020-2031)
  • 10.2 Middle East & Africa Digital Customer Experience (DX) Solutions Consumption Value by Application (2020-2031)
  • 10.3 Middle East & Africa Digital Customer Experience (DX) Solutions Market Size by Country
    • 10.3.1 Middle East & Africa Digital Customer Experience (DX) Solutions Consumption Value by Country (2020-2031)
    • 10.3.2 Turkey Digital Customer Experience (DX) Solutions Market Size and Forecast (2020-2031)
    • 10.3.3 Saudi Arabia Digital Customer Experience (DX) Solutions Market Size and Forecast (2020-2031)
    • 10.3.4 UAE Digital Customer Experience (DX) Solutions Market Size and Forecast (2020-2031)

11 Market Dynamics

  • 11.1 Digital Customer Experience (DX) Solutions Market Drivers
  • 11.2 Digital Customer Experience (DX) Solutions Market Restraints
  • 11.3 Digital Customer Experience (DX) Solutions Trends Analysis
  • 11.4 Porters Five Forces Analysis
    • 11.4.1 Threat of New Entrants
    • 11.4.2 Bargaining Power of Suppliers
    • 11.4.3 Bargaining Power of Buyers
    • 11.4.4 Threat of Substitutes
    • 11.4.5 Competitive Rivalry

12 Industry Chain Analysis

  • 12.1 Digital Customer Experience (DX) Solutions Industry Chain
  • 12.2 Digital Customer Experience (DX) Solutions Upstream Analysis
  • 12.3 Digital Customer Experience (DX) Solutions Midstream Analysis
  • 12.4 Digital Customer Experience (DX) Solutions Downstream Analysis

13 Research Findings and Conclusion

    14 Appendix

    • 14.1 Methodology
    • 14.2 Research Process and Data Source

    Summary:
    Get latest Market Research Reports on Digital Customer Experience (DX) Solutions. Industry analysis & Market Report on Digital Customer Experience (DX) Solutions is a syndicated market report, published as Global Digital Customer Experience (DX) Solutions Market 2025 by Company, Regions, Type and Application, Forecast to 2031. It is complete Research Study and Industry Analysis of Digital Customer Experience (DX) Solutions market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.

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