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Service & Software Global Customer Success Management Platform Market 2023 by Company, Regions, Type and Application, Forecast to 2029

  • RnM4536285
    • |
  • 14 June, 2023
    • |
  • Global
    • |
  • 110 Pages
    • |
  • GIR (Global Info Research)
    • |
  • Service & Software

According to our (Global Info Research) latest study, the global Customer Success Management Platform market size was valued at USD million in 2022 and is forecast to a readjusted size of USD million by 2029 with a CAGR of % during review period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
Customer success management is the business discipline of guiding customers to realize value through product adoption or service utilization across their owning life cycle. It uses a data-driven approach to monitor customer health and uncover insights to drive proactive and prescriptive action in order to lead the customer to renew, expand and advocate.
This report is a detailed and comprehensive analysis for global Customer Success Management Platform market. Both quantitative and qualitative analyses are presented by company, by region & country, by Type and by Application. As the market is constantly changing, this report explores the competition, supply and demand trends, as well as key factors that contribute to its changing demands across many markets. Company profiles and product examples of selected competitors, along with market share estimates of some of the selected leaders for the year 2023, are provided.
Key Features:
Global Customer Success Management Platform market size and forecasts, in consumption value ($ Million), 2018-2029
Global Customer Success Management Platform market size and forecasts by region and country, in consumption value ($ Million), 2018-2029
Global Customer Success Management Platform market size and forecasts, by Type and by Application, in consumption value ($ Million), 2018-2029
Global Customer Success Management Platform market shares of main players, in revenue ($ Million), 2018-2023
The Primary Objectives in This Report Are:
To determine the size of the total market opportunity of global and key countries
To assess the growth potential for Customer Success Management Platform
To forecast future growth in each product and end-use market
To assess competitive factors affecting the marketplace
This report profiles key players in the global Customer Success Management Platform market based on the following parameters - company overview, production, value, price, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include Gainsight, ClientSuccess, Salesforce, Custify and Natero, etc.
This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals, COVID-19 and Russia-Ukraine War Influence.
Market segmentation
Customer Success Management Platform market is split by Type and by Application. For the period 2018-2029, the growth among segments provide accurate calculations and forecasts for consumption value by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.
Market segment by Type
Cloud Based
On-premises
Market segment by Application
Sales and Marketing Optimization
Reporting and Analytics
Customer Segmentation
Risk and Compliance Management
Customer Service
Others
Market segment by players, this report covers
Gainsight
ClientSuccess
Salesforce
Custify
Natero
LiveAgent
Totango
Freshworks
Amity
Client Share
Strikedeck
STAMP
ChurnZero
Salesmachine
Bolstra
CustomerSuccessBox
Planhat
Catalyst
Kilterly
Market segment by regions, regional analysis covers
North America (United States, Canada, and Mexico)
Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia and Rest of Asia-Pacific)
South America (Brazil, Argentina and Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 13 chapters:
Chapter 1, to describe Customer Success Management Platform product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of Customer Success Management Platform, with revenue, gross margin and global market share of Customer Success Management Platform from 2018 to 2023.
Chapter 3, the Customer Success Management Platform competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and application, with consumption value and growth rate by Type, application, from 2018 to 2029.
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2018 to 2023.and Customer Success Management Platform market forecast, by regions, type and application, with consumption value, from 2024 to 2029.
Chapter 11, market dynamics, drivers, restraints, trends, Porters Five Forces analysis, and Influence of COVID-19 and Russia-Ukraine War
Chapter 12, the key raw materials and key suppliers, and industry chain of Customer Success Management Platform.
Chapter 13, to describe Customer Success Management Platform research findings and conclusion.


1 Market Overview

  • 1.1 Product Overview and Scope of Customer Success Management Platform
  • 1.2 Market Estimation Caveats and Base Year
  • 1.3 Classification of Customer Success Management Platform by Type
    • 1.3.1 Overview: Global Customer Success Management Platform Market Size by Type: 2018 Versus 2022 Versus 2029
    • 1.3.2 Global Customer Success Management Platform Consumption Value Market Share by Type in 2022
    • 1.3.3 Cloud Based
    • 1.3.4 On-premises
  • 1.4 Global Customer Success Management Platform Market by Application
    • 1.4.1 Overview: Global Customer Success Management Platform Market Size by Application: 2018 Versus 2022 Versus 2029
    • 1.4.2 Sales and Marketing Optimization
    • 1.4.3 Reporting and Analytics
    • 1.4.4 Customer Segmentation
    • 1.4.5 Risk and Compliance Management
    • 1.4.6 Customer Service
    • 1.4.7 Others
  • 1.5 Global Customer Success Management Platform Market Size & Forecast
  • 1.6 Global Customer Success Management Platform Market Size and Forecast by Region
    • 1.6.1 Global Customer Success Management Platform Market Size by Region: 2018 VS 2022 VS 2029
    • 1.6.2 Global Customer Success Management Platform Market Size by Region, (2018-2029)
    • 1.6.3 North America Customer Success Management Platform Market Size and Prospect (2018-2029)
    • 1.6.4 Europe Customer Success Management Platform Market Size and Prospect (2018-2029)
    • 1.6.5 Asia-Pacific Customer Success Management Platform Market Size and Prospect (2018-2029)
    • 1.6.6 South America Customer Success Management Platform Market Size and Prospect (2018-2029)
    • 1.6.7 Middle East and Africa Customer Success Management Platform Market Size and Prospect (2018-2029)

2 Company Profiles

  • 2.1 Gainsight
    • 2.1.1 Gainsight Details
    • 2.1.2 Gainsight Major Business
    • 2.1.3 Gainsight Customer Success Management Platform Product and Solutions
    • 2.1.4 Gainsight Customer Success Management Platform Revenue, Gross Margin and Market Share (2018-2023)
    • 2.1.5 Gainsight Recent Developments and Future Plans
  • 2.2 ClientSuccess
    • 2.2.1 ClientSuccess Details
    • 2.2.2 ClientSuccess Major Business
    • 2.2.3 ClientSuccess Customer Success Management Platform Product and Solutions
    • 2.2.4 ClientSuccess Customer Success Management Platform Revenue, Gross Margin and Market Share (2018-2023)
    • 2.2.5 ClientSuccess Recent Developments and Future Plans
  • 2.3 Salesforce
    • 2.3.1 Salesforce Details
    • 2.3.2 Salesforce Major Business
    • 2.3.3 Salesforce Customer Success Management Platform Product and Solutions
    • 2.3.4 Salesforce Customer Success Management Platform Revenue, Gross Margin and Market Share (2018-2023)
    • 2.3.5 Salesforce Recent Developments and Future Plans
  • 2.4 Custify
    • 2.4.1 Custify Details
    • 2.4.2 Custify Major Business
    • 2.4.3 Custify Customer Success Management Platform Product and Solutions
    • 2.4.4 Custify Customer Success Management Platform Revenue, Gross Margin and Market Share (2018-2023)
    • 2.4.5 Custify Recent Developments and Future Plans
  • 2.5 Natero
    • 2.5.1 Natero Details
    • 2.5.2 Natero Major Business
    • 2.5.3 Natero Customer Success Management Platform Product and Solutions
    • 2.5.4 Natero Customer Success Management Platform Revenue, Gross Margin and Market Share (2018-2023)
    • 2.5.5 Natero Recent Developments and Future Plans
  • 2.6 LiveAgent
    • 2.6.1 LiveAgent Details
    • 2.6.2 LiveAgent Major Business
    • 2.6.3 LiveAgent Customer Success Management Platform Product and Solutions
    • 2.6.4 LiveAgent Customer Success Management Platform Revenue, Gross Margin and Market Share (2018-2023)
    • 2.6.5 LiveAgent Recent Developments and Future Plans
  • 2.7 Totango
    • 2.7.1 Totango Details
    • 2.7.2 Totango Major Business
    • 2.7.3 Totango Customer Success Management Platform Product and Solutions
    • 2.7.4 Totango Customer Success Management Platform Revenue, Gross Margin and Market Share (2018-2023)
    • 2.7.5 Totango Recent Developments and Future Plans
  • 2.8 Freshworks
    • 2.8.1 Freshworks Details
    • 2.8.2 Freshworks Major Business
    • 2.8.3 Freshworks Customer Success Management Platform Product and Solutions
    • 2.8.4 Freshworks Customer Success Management Platform Revenue, Gross Margin and Market Share (2018-2023)
    • 2.8.5 Freshworks Recent Developments and Future Plans
  • 2.9 Amity
    • 2.9.1 Amity Details
    • 2.9.2 Amity Major Business
    • 2.9.3 Amity Customer Success Management Platform Product and Solutions
    • 2.9.4 Amity Customer Success Management Platform Revenue, Gross Margin and Market Share (2018-2023)
    • 2.9.5 Amity Recent Developments and Future Plans
  • 2.10 Client Share
    • 2.10.1 Client Share Details
    • 2.10.2 Client Share Major Business
    • 2.10.3 Client Share Customer Success Management Platform Product and Solutions
    • 2.10.4 Client Share Customer Success Management Platform Revenue, Gross Margin and Market Share (2018-2023)
    • 2.10.5 Client Share Recent Developments and Future Plans
  • 2.11 Strikedeck
    • 2.11.1 Strikedeck Details
    • 2.11.2 Strikedeck Major Business
    • 2.11.3 Strikedeck Customer Success Management Platform Product and Solutions
    • 2.11.4 Strikedeck Customer Success Management Platform Revenue, Gross Margin and Market Share (2018-2023)
    • 2.11.5 Strikedeck Recent Developments and Future Plans
  • 2.12 STAMP
    • 2.12.1 STAMP Details
    • 2.12.2 STAMP Major Business
    • 2.12.3 STAMP Customer Success Management Platform Product and Solutions
    • 2.12.4 STAMP Customer Success Management Platform Revenue, Gross Margin and Market Share (2018-2023)
    • 2.12.5 STAMP Recent Developments and Future Plans
  • 2.13 ChurnZero
    • 2.13.1 ChurnZero Details
    • 2.13.2 ChurnZero Major Business
    • 2.13.3 ChurnZero Customer Success Management Platform Product and Solutions
    • 2.13.4 ChurnZero Customer Success Management Platform Revenue, Gross Margin and Market Share (2018-2023)
    • 2.13.5 ChurnZero Recent Developments and Future Plans
  • 2.14 Salesmachine
    • 2.14.1 Salesmachine Details
    • 2.14.2 Salesmachine Major Business
    • 2.14.3 Salesmachine Customer Success Management Platform Product and Solutions
    • 2.14.4 Salesmachine Customer Success Management Platform Revenue, Gross Margin and Market Share (2018-2023)
    • 2.14.5 Salesmachine Recent Developments and Future Plans
  • 2.15 Bolstra
    • 2.15.1 Bolstra Details
    • 2.15.2 Bolstra Major Business
    • 2.15.3 Bolstra Customer Success Management Platform Product and Solutions
    • 2.15.4 Bolstra Customer Success Management Platform Revenue, Gross Margin and Market Share (2018-2023)
    • 2.15.5 Bolstra Recent Developments and Future Plans
  • 2.16 CustomerSuccessBox
    • 2.16.1 CustomerSuccessBox Details
    • 2.16.2 CustomerSuccessBox Major Business
    • 2.16.3 CustomerSuccessBox Customer Success Management Platform Product and Solutions
    • 2.16.4 CustomerSuccessBox Customer Success Management Platform Revenue, Gross Margin and Market Share (2018-2023)
    • 2.16.5 CustomerSuccessBox Recent Developments and Future Plans
  • 2.17 Planhat
    • 2.17.1 Planhat Details
    • 2.17.2 Planhat Major Business
    • 2.17.3 Planhat Customer Success Management Platform Product and Solutions
    • 2.17.4 Planhat Customer Success Management Platform Revenue, Gross Margin and Market Share (2018-2023)
    • 2.17.5 Planhat Recent Developments and Future Plans
  • 2.18 Catalyst
    • 2.18.1 Catalyst Details
    • 2.18.2 Catalyst Major Business
    • 2.18.3 Catalyst Customer Success Management Platform Product and Solutions
    • 2.18.4 Catalyst Customer Success Management Platform Revenue, Gross Margin and Market Share (2018-2023)
    • 2.18.5 Catalyst Recent Developments and Future Plans
  • 2.19 Kilterly
    • 2.19.1 Kilterly Details
    • 2.19.2 Kilterly Major Business
    • 2.19.3 Kilterly Customer Success Management Platform Product and Solutions
    • 2.19.4 Kilterly Customer Success Management Platform Revenue, Gross Margin and Market Share (2018-2023)
    • 2.19.5 Kilterly Recent Developments and Future Plans

3 Market Competition, by Players

  • 3.1 Global Customer Success Management Platform Revenue and Share by Players (2018-2023)
  • 3.2 Market Share Analysis (2022)
    • 3.2.1 Market Share of Customer Success Management Platform by Company Revenue
    • 3.2.2 Top 3 Customer Success Management Platform Players Market Share in 2022
    • 3.2.3 Top 6 Customer Success Management Platform Players Market Share in 2022
  • 3.3 Customer Success Management Platform Market: Overall Company Footprint Analysis
    • 3.3.1 Customer Success Management Platform Market: Region Footprint
    • 3.3.2 Customer Success Management Platform Market: Company Product Type Footprint
    • 3.3.3 Customer Success Management Platform Market: Company Product Application Footprint
  • 3.4 New Market Entrants and Barriers to Market Entry
  • 3.5 Mergers, Acquisition, Agreements, and Collaborations

4 Market Size Segment by Type

  • 4.1 Global Customer Success Management Platform Consumption Value and Market Share by Type (2018-2023)
  • 4.2 Global Customer Success Management Platform Market Forecast by Type (2024-2029)

5 Market Size Segment by Application

  • 5.1 Global Customer Success Management Platform Consumption Value Market Share by Application (2018-2023)
  • 5.2 Global Customer Success Management Platform Market Forecast by Application (2024-2029)

6 North America

  • 6.1 North America Customer Success Management Platform Consumption Value by Type (2018-2029)
  • 6.2 North America Customer Success Management Platform Consumption Value by Application (2018-2029)
  • 6.3 North America Customer Success Management Platform Market Size by Country
    • 6.3.1 North America Customer Success Management Platform Consumption Value by Country (2018-2029)
    • 6.3.2 United States Customer Success Management Platform Market Size and Forecast (2018-2029)
    • 6.3.3 Canada Customer Success Management Platform Market Size and Forecast (2018-2029)
    • 6.3.4 Mexico Customer Success Management Platform Market Size and Forecast (2018-2029)

7 Europe

  • 7.1 Europe Customer Success Management Platform Consumption Value by Type (2018-2029)
  • 7.2 Europe Customer Success Management Platform Consumption Value by Application (2018-2029)
  • 7.3 Europe Customer Success Management Platform Market Size by Country
    • 7.3.1 Europe Customer Success Management Platform Consumption Value by Country (2018-2029)
    • 7.3.2 Germany Customer Success Management Platform Market Size and Forecast (2018-2029)
    • 7.3.3 France Customer Success Management Platform Market Size and Forecast (2018-2029)
    • 7.3.4 United Kingdom Customer Success Management Platform Market Size and Forecast (2018-2029)
    • 7.3.5 Russia Customer Success Management Platform Market Size and Forecast (2018-2029)
    • 7.3.6 Italy Customer Success Management Platform Market Size and Forecast (2018-2029)

8 Asia-Pacific

  • 8.1 Asia-Pacific Customer Success Management Platform Consumption Value by Type (2018-2029)
  • 8.2 Asia-Pacific Customer Success Management Platform Consumption Value by Application (2018-2029)
  • 8.3 Asia-Pacific Customer Success Management Platform Market Size by Region
    • 8.3.1 Asia-Pacific Customer Success Management Platform Consumption Value by Region (2018-2029)
    • 8.3.2 China Customer Success Management Platform Market Size and Forecast (2018-2029)
    • 8.3.3 Japan Customer Success Management Platform Market Size and Forecast (2018-2029)
    • 8.3.4 South Korea Customer Success Management Platform Market Size and Forecast (2018-2029)
    • 8.3.5 India Customer Success Management Platform Market Size and Forecast (2018-2029)
    • 8.3.6 Southeast Asia Customer Success Management Platform Market Size and Forecast (2018-2029)
    • 8.3.7 Australia Customer Success Management Platform Market Size and Forecast (2018-2029)

9 South America

  • 9.1 South America Customer Success Management Platform Consumption Value by Type (2018-2029)
  • 9.2 South America Customer Success Management Platform Consumption Value by Application (2018-2029)
  • 9.3 South America Customer Success Management Platform Market Size by Country
    • 9.3.1 South America Customer Success Management Platform Consumption Value by Country (2018-2029)
    • 9.3.2 Brazil Customer Success Management Platform Market Size and Forecast (2018-2029)
    • 9.3.3 Argentina Customer Success Management Platform Market Size and Forecast (2018-2029)

10 Middle East & Africa

  • 10.1 Middle East & Africa Customer Success Management Platform Consumption Value by Type (2018-2029)
  • 10.2 Middle East & Africa Customer Success Management Platform Consumption Value by Application (2018-2029)
  • 10.3 Middle East & Africa Customer Success Management Platform Market Size by Country
    • 10.3.1 Middle East & Africa Customer Success Management Platform Consumption Value by Country (2018-2029)
    • 10.3.2 Turkey Customer Success Management Platform Market Size and Forecast (2018-2029)
    • 10.3.3 Saudi Arabia Customer Success Management Platform Market Size and Forecast (2018-2029)
    • 10.3.4 UAE Customer Success Management Platform Market Size and Forecast (2018-2029)

11 Market Dynamics

  • 11.1 Customer Success Management Platform Market Drivers
  • 11.2 Customer Success Management Platform Market Restraints
  • 11.3 Customer Success Management Platform Trends Analysis
  • 11.4 Porters Five Forces Analysis
    • 11.4.1 Threat of New Entrants
    • 11.4.2 Bargaining Power of Suppliers
    • 11.4.3 Bargaining Power of Buyers
    • 11.4.4 Threat of Substitutes
    • 11.4.5 Competitive Rivalry
  • 11.5 Influence of COVID-19 and Russia-Ukraine War
    • 11.5.1 Influence of COVID-19
    • 11.5.2 Influence of Russia-Ukraine War

12 Industry Chain Analysis

  • 12.1 Customer Success Management Platform Industry Chain
  • 12.2 Customer Success Management Platform Upstream Analysis
  • 12.3 Customer Success Management Platform Midstream Analysis
  • 12.4 Customer Success Management Platform Downstream Analysis

13 Research Findings and Conclusion

    14 Appendix

    • 14.1 Methodology
    • 14.2 Research Process and Data Source

    Summary:
    Get latest Market Research Reports on Customer Success Management Platform. Industry analysis & Market Report on Customer Success Management Platform is a syndicated market report, published as Global Customer Success Management Platform Market 2023 by Company, Regions, Type and Application, Forecast to 2029. It is complete Research Study and Industry Analysis of Customer Success Management Platform market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.

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