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Internet & Communication Global Customer Service BPO Market 2023 by Company, Regions, Type and Application, Forecast to 2029

  • RnM4529392
    • |
  • 20 April, 2023
    • |
  • Global
    • |
  • 110 Pages
    • |
  • GIR (Global Info Research)
    • |
  • Internet & Communication

According to our (Global Info Research) latest study, the global Customer Service BPO market size was valued at USD million in 2022 and is forecast to a readjusted size of USD million by 2029 with a CAGR of % during review period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
In China market, key players of customer service BPO include Majorel, HL95, Transcosmos China, Shandong Taiying Technology Co., Ltd., Beijing 95teleweb Information Ltd,corp, etc. Global top five manufacturers hold a share over 15%. And in terms of application, the largest application is financial, with a share over 46%, followed by internet and e-commerce.
This report is a detailed and comprehensive analysis for global Customer Service BPO market. Both quantitative and qualitative analyses are presented by company, by region & country, by Type and by Application. As the market is constantly changing, this report explores the competition, supply and demand trends, as well as key factors that contribute to its changing demands across many markets. Company profiles and product examples of selected competitors, along with market share estimates of some of the selected leaders for the year 2023, are provided.
Key Features:
Global Customer Service BPO market size and forecasts, in consumption value ($ Million), 2018-2029
Global Customer Service BPO market size and forecasts by region and country, in consumption value ($ Million), 2018-2029
Global Customer Service BPO market size and forecasts, by Type and by Application, in consumption value ($ Million), 2018-2029
Global Customer Service BPO market shares of main players, in revenue ($ Million), 2018-2023
The Primary Objectives in This Report Are:
To determine the size of the total market opportunity of global and key countries
To assess the growth potential for Customer Service BPO
To forecast future growth in each product and end-use market
To assess competitive factors affecting the marketplace
This report profiles key players in the global Customer Service BPO market based on the following parameters - company overview, production, value, price, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include Majorel, HL95, Transcosmos China, Shandong Taiying Technology Co., Ltd. and Beijing 95teleweb Information Ltd,corp, etc.
This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals, COVID-19 and Russia-Ukraine War Influence.
Market segmentation
Customer Service BPO market is split by Type and by Application. For the period 2018-2029, the growth among segments provide accurate calculations and forecasts for consumption value by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.
Market segment by Type
Onshore Outsourcing
Offshore Outsourcing
Market segment by Application
Financial
Government and Public Services
Internet and E-commerce
Retail and Logistics Services
3C Electronic
Automotive
Others
Market segment by players, this report covers
Majorel
HL95
Transcosmos China
Shandong Taiying Technology Co., Ltd.
Beijing 95teleweb Information Ltd,corp
Beijing Ronglianyitong Information & Technology Co., Ltd.
Menggucrm
North King Technology Co., Ltd.
Sykes
Huatangjt
Sunke
800Teleservices
Renruihr
Commchina
Vxichina
Samton
Teleperformance China
Market segment by regions, regional analysis covers
North America (United States, Canada, and Mexico)
Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia and Rest of Asia-Pacific)
South America (Brazil, Argentina and Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 13 chapters:
Chapter 1, to describe Customer Service BPO product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of Customer Service BPO, with revenue, gross margin and global market share of Customer Service BPO from 2018 to 2023.
Chapter 3, the Customer Service BPO competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and application, with consumption value and growth rate by Type, application, from 2018 to 2029.
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2018 to 2023.and Customer Service BPO market forecast, by regions, type and application, with consumption value, from 2024 to 2029.
Chapter 11, market dynamics, drivers, restraints, trends, Porters Five Forces analysis, and Influence of COVID-19 and Russia-Ukraine War
Chapter 12, the key raw materials and key suppliers, and industry chain of Customer Service BPO.
Chapter 13, to describe Customer Service BPO research findings and conclusion.


1 Market Overview

  • 1.1 Product Overview and Scope of Customer Service BPO
  • 1.2 Market Estimation Caveats and Base Year
  • 1.3 Classification of Customer Service BPO by Type
    • 1.3.1 Overview: Global Customer Service BPO Market Size by Type: 2018 Versus 2022 Versus 2029
    • 1.3.2 Global Customer Service BPO Consumption Value Market Share by Type in 2022
    • 1.3.3 Onshore Outsourcing
    • 1.3.4 Offshore Outsourcing
  • 1.4 Global Customer Service BPO Market by Application
    • 1.4.1 Overview: Global Customer Service BPO Market Size by Application: 2018 Versus 2022 Versus 2029
    • 1.4.2 Financial
    • 1.4.3 Government and Public Services
    • 1.4.4 Internet and E-commerce
    • 1.4.5 Retail and Logistics Services
    • 1.4.6 3C Electronic
    • 1.4.7 Automotive
    • 1.4.8 Others
  • 1.5 Global Customer Service BPO Market Size & Forecast
  • 1.6 Global Customer Service BPO Market Size and Forecast by Region
    • 1.6.1 Global Customer Service BPO Market Size by Region: 2018 VS 2022 VS 2029
    • 1.6.2 Global Customer Service BPO Market Size by Region, (2018-2029)
    • 1.6.3 North America Customer Service BPO Market Size and Prospect (2018-2029)
    • 1.6.4 Europe Customer Service BPO Market Size and Prospect (2018-2029)
    • 1.6.5 Asia-Pacific Customer Service BPO Market Size and Prospect (2018-2029)
    • 1.6.6 South America Customer Service BPO Market Size and Prospect (2018-2029)
    • 1.6.7 Middle East and Africa Customer Service BPO Market Size and Prospect (2018-2029)

2 Company Profiles

  • 2.1 Majorel
    • 2.1.1 Majorel Details
    • 2.1.2 Majorel Major Business
    • 2.1.3 Majorel Customer Service BPO Product and Solutions
    • 2.1.4 Majorel Customer Service BPO Revenue, Gross Margin and Market Share (2018-2023)
    • 2.1.5 Majorel Recent Developments and Future Plans
  • 2.2 HL95
    • 2.2.1 HL95 Details
    • 2.2.2 HL95 Major Business
    • 2.2.3 HL95 Customer Service BPO Product and Solutions
    • 2.2.4 HL95 Customer Service BPO Revenue, Gross Margin and Market Share (2018-2023)
    • 2.2.5 HL95 Recent Developments and Future Plans
  • 2.3 Transcosmos China
    • 2.3.1 Transcosmos China Details
    • 2.3.2 Transcosmos China Major Business
    • 2.3.3 Transcosmos China Customer Service BPO Product and Solutions
    • 2.3.4 Transcosmos China Customer Service BPO Revenue, Gross Margin and Market Share (2018-2023)
    • 2.3.5 Transcosmos China Recent Developments and Future Plans
  • 2.4 Shandong Taiying Technology Co., Ltd.
    • 2.4.1 Shandong Taiying Technology Co., Ltd. Details
    • 2.4.2 Shandong Taiying Technology Co., Ltd. Major Business
    • 2.4.3 Shandong Taiying Technology Co., Ltd. Customer Service BPO Product and Solutions
    • 2.4.4 Shandong Taiying Technology Co., Ltd. Customer Service BPO Revenue, Gross Margin and Market Share (2018-2023)
    • 2.4.5 Shandong Taiying Technology Co., Ltd. Recent Developments and Future Plans
  • 2.5 Beijing 95teleweb Information Ltd,corp
    • 2.5.1 Beijing 95teleweb Information Ltd,corp Details
    • 2.5.2 Beijing 95teleweb Information Ltd,corp Major Business
    • 2.5.3 Beijing 95teleweb Information Ltd,corp Customer Service BPO Product and Solutions
    • 2.5.4 Beijing 95teleweb Information Ltd,corp Customer Service BPO Revenue, Gross Margin and Market Share (2018-2023)
    • 2.5.5 Beijing 95teleweb Information Ltd,corp Recent Developments and Future Plans
  • 2.6 Beijing Ronglianyitong Information & Technology Co., Ltd.
    • 2.6.1 Beijing Ronglianyitong Information & Technology Co., Ltd. Details
    • 2.6.2 Beijing Ronglianyitong Information & Technology Co., Ltd. Major Business
    • 2.6.3 Beijing Ronglianyitong Information & Technology Co., Ltd. Customer Service BPO Product and Solutions
    • 2.6.4 Beijing Ronglianyitong Information & Technology Co., Ltd. Customer Service BPO Revenue, Gross Margin and Market Share (2018-2023)
    • 2.6.5 Beijing Ronglianyitong Information & Technology Co., Ltd. Recent Developments and Future Plans
  • 2.7 Menggucrm
    • 2.7.1 Menggucrm Details
    • 2.7.2 Menggucrm Major Business
    • 2.7.3 Menggucrm Customer Service BPO Product and Solutions
    • 2.7.4 Menggucrm Customer Service BPO Revenue, Gross Margin and Market Share (2018-2023)
    • 2.7.5 Menggucrm Recent Developments and Future Plans
  • 2.8 North King Technology Co., Ltd.
    • 2.8.1 North King Technology Co., Ltd. Details
    • 2.8.2 North King Technology Co., Ltd. Major Business
    • 2.8.3 North King Technology Co., Ltd. Customer Service BPO Product and Solutions
    • 2.8.4 North King Technology Co., Ltd. Customer Service BPO Revenue, Gross Margin and Market Share (2018-2023)
    • 2.8.5 North King Technology Co., Ltd. Recent Developments and Future Plans
  • 2.9 Sykes
    • 2.9.1 Sykes Details
    • 2.9.2 Sykes Major Business
    • 2.9.3 Sykes Customer Service BPO Product and Solutions
    • 2.9.4 Sykes Customer Service BPO Revenue, Gross Margin and Market Share (2018-2023)
    • 2.9.5 Sykes Recent Developments and Future Plans
  • 2.10 Huatangjt
    • 2.10.1 Huatangjt Details
    • 2.10.2 Huatangjt Major Business
    • 2.10.3 Huatangjt Customer Service BPO Product and Solutions
    • 2.10.4 Huatangjt Customer Service BPO Revenue, Gross Margin and Market Share (2018-2023)
    • 2.10.5 Huatangjt Recent Developments and Future Plans
  • 2.11 Sunke
    • 2.11.1 Sunke Details
    • 2.11.2 Sunke Major Business
    • 2.11.3 Sunke Customer Service BPO Product and Solutions
    • 2.11.4 Sunke Customer Service BPO Revenue, Gross Margin and Market Share (2018-2023)
    • 2.11.5 Sunke Recent Developments and Future Plans
  • 2.12 800Teleservices
    • 2.12.1 800Teleservices Details
    • 2.12.2 800Teleservices Major Business
    • 2.12.3 800Teleservices Customer Service BPO Product and Solutions
    • 2.12.4 800Teleservices Customer Service BPO Revenue, Gross Margin and Market Share (2018-2023)
    • 2.12.5 800Teleservices Recent Developments and Future Plans
  • 2.13 Renruihr
    • 2.13.1 Renruihr Details
    • 2.13.2 Renruihr Major Business
    • 2.13.3 Renruihr Customer Service BPO Product and Solutions
    • 2.13.4 Renruihr Customer Service BPO Revenue, Gross Margin and Market Share (2018-2023)
    • 2.13.5 Renruihr Recent Developments and Future Plans
  • 2.14 Commchina
    • 2.14.1 Commchina Details
    • 2.14.2 Commchina Major Business
    • 2.14.3 Commchina Customer Service BPO Product and Solutions
    • 2.14.4 Commchina Customer Service BPO Revenue, Gross Margin and Market Share (2018-2023)
    • 2.14.5 Commchina Recent Developments and Future Plans
  • 2.15 Vxichina
    • 2.15.1 Vxichina Details
    • 2.15.2 Vxichina Major Business
    • 2.15.3 Vxichina Customer Service BPO Product and Solutions
    • 2.15.4 Vxichina Customer Service BPO Revenue, Gross Margin and Market Share (2018-2023)
    • 2.15.5 Vxichina Recent Developments and Future Plans
  • 2.16 Samton
    • 2.16.1 Samton Details
    • 2.16.2 Samton Major Business
    • 2.16.3 Samton Customer Service BPO Product and Solutions
    • 2.16.4 Samton Customer Service BPO Revenue, Gross Margin and Market Share (2018-2023)
    • 2.16.5 Samton Recent Developments and Future Plans
  • 2.17 Teleperformance China
    • 2.17.1 Teleperformance China Details
    • 2.17.2 Teleperformance China Major Business
    • 2.17.3 Teleperformance China Customer Service BPO Product and Solutions
    • 2.17.4 Teleperformance China Customer Service BPO Revenue, Gross Margin and Market Share (2018-2023)
    • 2.17.5 Teleperformance China Recent Developments and Future Plans

3 Market Competition, by Players

  • 3.1 Global Customer Service BPO Revenue and Share by Players (2018-2023)
  • 3.2 Market Share Analysis (2022)
    • 3.2.1 Market Share of Customer Service BPO by Company Revenue
    • 3.2.2 Top 3 Customer Service BPO Players Market Share in 2022
    • 3.2.3 Top 6 Customer Service BPO Players Market Share in 2022
  • 3.3 Customer Service BPO Market: Overall Company Footprint Analysis
    • 3.3.1 Customer Service BPO Market: Region Footprint
    • 3.3.2 Customer Service BPO Market: Company Product Type Footprint
    • 3.3.3 Customer Service BPO Market: Company Product Application Footprint
  • 3.4 New Market Entrants and Barriers to Market Entry
  • 3.5 Mergers, Acquisition, Agreements, and Collaborations

4 Market Size Segment by Type

  • 4.1 Global Customer Service BPO Consumption Value and Market Share by Type (2018-2023)
  • 4.2 Global Customer Service BPO Market Forecast by Type (2024-2029)

5 Market Size Segment by Application

  • 5.1 Global Customer Service BPO Consumption Value Market Share by Application (2018-2023)
  • 5.2 Global Customer Service BPO Market Forecast by Application (2024-2029)

6 North America

  • 6.1 North America Customer Service BPO Consumption Value by Type (2018-2029)
  • 6.2 North America Customer Service BPO Consumption Value by Application (2018-2029)
  • 6.3 North America Customer Service BPO Market Size by Country
    • 6.3.1 North America Customer Service BPO Consumption Value by Country (2018-2029)
    • 6.3.2 United States Customer Service BPO Market Size and Forecast (2018-2029)
    • 6.3.3 Canada Customer Service BPO Market Size and Forecast (2018-2029)
    • 6.3.4 Mexico Customer Service BPO Market Size and Forecast (2018-2029)

7 Europe

  • 7.1 Europe Customer Service BPO Consumption Value by Type (2018-2029)
  • 7.2 Europe Customer Service BPO Consumption Value by Application (2018-2029)
  • 7.3 Europe Customer Service BPO Market Size by Country
    • 7.3.1 Europe Customer Service BPO Consumption Value by Country (2018-2029)
    • 7.3.2 Germany Customer Service BPO Market Size and Forecast (2018-2029)
    • 7.3.3 France Customer Service BPO Market Size and Forecast (2018-2029)
    • 7.3.4 United Kingdom Customer Service BPO Market Size and Forecast (2018-2029)
    • 7.3.5 Russia Customer Service BPO Market Size and Forecast (2018-2029)
    • 7.3.6 Italy Customer Service BPO Market Size and Forecast (2018-2029)

8 Asia-Pacific

  • 8.1 Asia-Pacific Customer Service BPO Consumption Value by Type (2018-2029)
  • 8.2 Asia-Pacific Customer Service BPO Consumption Value by Application (2018-2029)
  • 8.3 Asia-Pacific Customer Service BPO Market Size by Region
    • 8.3.1 Asia-Pacific Customer Service BPO Consumption Value by Region (2018-2029)
    • 8.3.2 China Customer Service BPO Market Size and Forecast (2018-2029)
    • 8.3.3 Japan Customer Service BPO Market Size and Forecast (2018-2029)
    • 8.3.4 South Korea Customer Service BPO Market Size and Forecast (2018-2029)
    • 8.3.5 India Customer Service BPO Market Size and Forecast (2018-2029)
    • 8.3.6 Southeast Asia Customer Service BPO Market Size and Forecast (2018-2029)
    • 8.3.7 Australia Customer Service BPO Market Size and Forecast (2018-2029)

9 South America

  • 9.1 South America Customer Service BPO Consumption Value by Type (2018-2029)
  • 9.2 South America Customer Service BPO Consumption Value by Application (2018-2029)
  • 9.3 South America Customer Service BPO Market Size by Country
    • 9.3.1 South America Customer Service BPO Consumption Value by Country (2018-2029)
    • 9.3.2 Brazil Customer Service BPO Market Size and Forecast (2018-2029)
    • 9.3.3 Argentina Customer Service BPO Market Size and Forecast (2018-2029)

10 Middle East & Africa

  • 10.1 Middle East & Africa Customer Service BPO Consumption Value by Type (2018-2029)
  • 10.2 Middle East & Africa Customer Service BPO Consumption Value by Application (2018-2029)
  • 10.3 Middle East & Africa Customer Service BPO Market Size by Country
    • 10.3.1 Middle East & Africa Customer Service BPO Consumption Value by Country (2018-2029)
    • 10.3.2 Turkey Customer Service BPO Market Size and Forecast (2018-2029)
    • 10.3.3 Saudi Arabia Customer Service BPO Market Size and Forecast (2018-2029)
    • 10.3.4 UAE Customer Service BPO Market Size and Forecast (2018-2029)

11 Market Dynamics

  • 11.1 Customer Service BPO Market Drivers
  • 11.2 Customer Service BPO Market Restraints
  • 11.3 Customer Service BPO Trends Analysis
  • 11.4 Porters Five Forces Analysis
    • 11.4.1 Threat of New Entrants
    • 11.4.2 Bargaining Power of Suppliers
    • 11.4.3 Bargaining Power of Buyers
    • 11.4.4 Threat of Substitutes
    • 11.4.5 Competitive Rivalry
  • 11.5 Influence of COVID-19 and Russia-Ukraine War
    • 11.5.1 Influence of COVID-19
    • 11.5.2 Influence of Russia-Ukraine War

12 Industry Chain Analysis

  • 12.1 Customer Service BPO Industry Chain
  • 12.2 Customer Service BPO Upstream Analysis
  • 12.3 Customer Service BPO Midstream Analysis
  • 12.4 Customer Service BPO Downstream Analysis

13 Research Findings and Conclusion

    14 Appendix

    • 14.1 Methodology
    • 14.2 Research Process and Data Source

    Summary:
    Get latest Market Research Reports on Customer Service BPO. Industry analysis & Market Report on Customer Service BPO is a syndicated market report, published as Global Customer Service BPO Market 2023 by Company, Regions, Type and Application, Forecast to 2029. It is complete Research Study and Industry Analysis of Customer Service BPO market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.

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