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Service & Software Global Customer Service Automation Market Growth (Status and Outlook) 2022-2028

  • RnM4462831
    • |
  • 08 July, 2022
    • |
  • Global
    • |
  • 88 Pages
    • |
  • LPI(LP Information)
    • |
  • Service & Software

As the global economy mends, the 2021 growth of Customer Service Automation will have significant change from previous year. According to our (LP Information) latest study, the global Customer Service Automation market size is USD million in 2022 from USD million in 2021, with a change of % between 2021 and 2022. The global Customer Service Automation market size will reach USD million in 2028, growing at a CAGR of % over the analysis period 2022-2028.

The United States Customer Service Automation market is expected at value of US$ million in 2021 and grow at approximately % CAGR during forecast period 2022-2028. China constitutes a % market for the global Customer Service Automation market, reaching US$ million by the year 2028. As for the Europe Customer Service Automation landscape, Germany is projected to reach US$ million by 2028 trailing a CAGR of % over the forecast period 2022-2028. In APAC, the growth rates of other notable markets (Japan and South Korea) are projected to be at % and % respectively for the next 6-year period.

Global main Customer Service Automation players cover Oracle, Iflytek, Google, and Amazon, etc. In terms of revenue, the global largest two companies occupy a share nearly % in 2021.

This report presents a comprehensive overview, market shares, and growth opportunities of Customer Service Automation market by product type, application, key players and key regions and countries.

Segmentation by type: breakdown data from 2017 to 2022 in Section 2.3; and forecast to 2028 in section 10.7.
Knowledge Center
Hotline Voice Robot
Online Customer Service Robot
Video Customer Service Robot
Other

Segmentation by application: breakdown data from 2017 to 2022, in Section 2.4; and forecast to 2028 in section 10.8.
Large Enterprise
SME

This report also splits the market by region: Breakdown data in Chapter 4, 5, 6, 7 and 8.
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries

The report also presents the market competition landscape and a corresponding detailed analysis of the major players in the market. The key players covered in this report: Breakdown data in in Chapter 3.
Oracle
Iflytek
Google
Amazon
Microsoft
IBM


1 Scope of the Report

  • 1.1 Market Introduction
  • 1.2 Years Considered
  • 1.3 Research Objectives
  • 1.4 Market Research Methodology
  • 1.5 Research Process and Data Source
  • 1.6 Economic Indicators
  • 1.7 Currency Considered

2 Executive Summary

  • 2.1 World Market Overview
    • 2.1.1 Global Customer Service Automation Market Size 2017-2028
    • 2.1.2 Customer Service Automation Market Size CAGR by Region 2017 VS 2022 VS 2028
  • 2.2 Customer Service Automation Segment by Type
    • 2.2.1 Knowledge Center
    • 2.2.2 Hotline Voice Robot
    • 2.2.3 Online Customer Service Robot
    • 2.2.4 Video Customer Service Robot
    • 2.2.5 Other
  • 2.3 Customer Service Automation Market Size by Type
    • 2.3.1 Customer Service Automation Market Size CAGR by Type (2017 VS 2022 VS 2028)
    • 2.3.2 Global Customer Service Automation Market Size Market Share by Type (2017-2022)
  • 2.4 Customer Service Automation Segment by Application
    • 2.4.1 Large Enterprise
    • 2.4.2 SME
  • 2.5 Customer Service Automation Market Size by Application
    • 2.5.1 Customer Service Automation Market Size CAGR by Application (2017 VS 2022 VS 2028)
    • 2.5.2 Global Customer Service Automation Market Size Market Share by Application (2017-2022)

3 Customer Service Automation Market Size by Player

  • 3.1 Customer Service Automation Market Size Market Share by Players
    • 3.1.1 Global Customer Service Automation Revenue by Players (2020-2022)
    • 3.1.2 Global Customer Service Automation Revenue Market Share by Players (2020-2022)
  • 3.2 Global Customer Service Automation Key Players Head office and Products Offered
  • 3.3 Market Concentration Rate Analysis
    • 3.3.1 Competition Landscape Analysis
    • 3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2020-2022)
  • 3.4 New Products and Potential Entrants
  • 3.5 Mergers & Acquisitions, Expansion

4 Customer Service Automation by Regions

  • 4.1 Customer Service Automation Market Size by Regions (2017-2022)
  • 4.2 Americas Customer Service Automation Market Size Growth (2017-2022)
  • 4.3 APAC Customer Service Automation Market Size Growth (2017-2022)
  • 4.4 Europe Customer Service Automation Market Size Growth (2017-2022)
  • 4.5 Middle East & Africa Customer Service Automation Market Size Growth (2017-2022)

5 Americas

  • 5.1 Americas Customer Service Automation Market Size by Country (2017-2022)
  • 5.2 Americas Customer Service Automation Market Size by Type (2017-2022)
  • 5.3 Americas Customer Service Automation Market Size by Application (2017-2022)
  • 5.4 United States
  • 5.5 Canada
  • 5.6 Mexico
  • 5.7 Brazil

6 APAC

  • 6.1 APAC Customer Service Automation Market Size by Region (2017-2022)
  • 6.2 APAC Customer Service Automation Market Size by Type (2017-2022)
  • 6.3 APAC Customer Service Automation Market Size by Application (2017-2022)
  • 6.4 China
  • 6.5 Japan
  • 6.6 Korea
  • 6.7 Southeast Asia
  • 6.8 India
  • 6.9 Australia

7 Europe

  • 7.1 Europe Customer Service Automation by Country (2017-2022)
  • 7.2 Europe Customer Service Automation Market Size by Type (2017-2022)
  • 7.3 Europe Customer Service Automation Market Size by Application (2017-2022)
  • 7.4 Germany
  • 7.5 France
  • 7.6 UK
  • 7.7 Italy
  • 7.8 Russia

8 Middle East & Africa

  • 8.1 Middle East & Africa Customer Service Automation by Region (2017-2022)
  • 8.2 Middle East & Africa Customer Service Automation Market Size by Type (2017-2022)
  • 8.3 Middle East & Africa Customer Service Automation Market Size by Application (2017-2022)
  • 8.4 Egypt
  • 8.5 South Africa
  • 8.6 Israel
  • 8.7 Turkey
  • 8.8 GCC Countries

9 Market Drivers, Challenges and Trends

  • 9.1 Market Drivers & Growth Opportunities
  • 9.2 Market Challenges & Risks
  • 9.3 Industry Trends

10 Global Customer Service Automation Market Forecast

  • 10.1 Global Customer Service Automation Forecast by Regions (2023-2028)
    • 10.1.1 Global Customer Service Automation Forecast by Regions (2023-2028)
    • 10.1.2 Americas Customer Service Automation Forecast
    • 10.1.3 APAC Customer Service Automation Forecast
    • 10.1.4 Europe Customer Service Automation Forecast
    • 10.1.5 Middle East & Africa Customer Service Automation Forecast
  • 10.2 Americas Customer Service Automation Forecast by Country (2023-2028)
    • 10.2.1 United States Customer Service Automation Market Forecast
    • 10.2.2 Canada Customer Service Automation Market Forecast
    • 10.2.3 Mexico Customer Service Automation Market Forecast
    • 10.2.4 Brazil Customer Service Automation Market Forecast
  • 10.3 APAC Customer Service Automation Forecast by Region (2023-2028)
    • 10.3.1 China Customer Service Automation Market Forecast
    • 10.3.2 Japan Customer Service Automation Market Forecast
    • 10.3.3 Korea Customer Service Automation Market Forecast
    • 10.3.4 Southeast Asia Customer Service Automation Market Forecast
    • 10.3.5 India Customer Service Automation Market Forecast
    • 10.3.6 Australia Customer Service Automation Market Forecast
  • 10.4 Europe Customer Service Automation Forecast by Country (2023-2028)
    • 10.4.1 Germany Customer Service Automation Market Forecast
    • 10.4.2 France Customer Service Automation Market Forecast
    • 10.4.3 UK Customer Service Automation Market Forecast
    • 10.4.4 Italy Customer Service Automation Market Forecast
    • 10.4.5 Russia Customer Service Automation Market Forecast
  • 10.5 Middle East & Africa Customer Service Automation Forecast by Region (2023-2028)
    • 10.5.1 Egypt Customer Service Automation Market Forecast
    • 10.5.2 South Africa Customer Service Automation Market Forecast
    • 10.5.3 Israel Customer Service Automation Market Forecast
    • 10.5.4 Turkey Customer Service Automation Market Forecast
    • 10.5.5 GCC Countries Customer Service Automation Market Forecast
  • 10.6 Global Customer Service Automation Forecast by Type (2023-2028)
  • 10.7 Global Customer Service Automation Forecast by Application (2023-2028)

11 Key Players Analysis

  • 11.1 Oracle
    • 11.1.1 Oracle Company Information
    • 11.1.2 Oracle Customer Service Automation Product Offered
    • 11.1.3 Oracle Customer Service Automation Revenue, Gross Margin and Market Share (2020-2022)
    • 11.1.4 Oracle Main Business Overview
    • 11.1.5 Oracle Latest Developments
  • 11.2 Iflytek
    • 11.2.1 Iflytek Company Information
    • 11.2.2 Iflytek Customer Service Automation Product Offered
    • 11.2.3 Iflytek Customer Service Automation Revenue, Gross Margin and Market Share (2020-2022)
    • 11.2.4 Iflytek Main Business Overview
    • 11.2.5 Iflytek Latest Developments
  • 11.3 Google
    • 11.3.1 Google Company Information
    • 11.3.2 Google Customer Service Automation Product Offered
    • 11.3.3 Google Customer Service Automation Revenue, Gross Margin and Market Share (2020-2022)
    • 11.3.4 Google Main Business Overview
    • 11.3.5 Google Latest Developments
  • 11.4 Amazon
    • 11.4.1 Amazon Company Information
    • 11.4.2 Amazon Customer Service Automation Product Offered
    • 11.4.3 Amazon Customer Service Automation Revenue, Gross Margin and Market Share (2020-2022)
    • 11.4.4 Amazon Main Business Overview
    • 11.4.5 Amazon Latest Developments
  • 11.5 Microsoft
    • 11.5.1 Microsoft Company Information
    • 11.5.2 Microsoft Customer Service Automation Product Offered
    • 11.5.3 Microsoft Customer Service Automation Revenue, Gross Margin and Market Share (2020-2022)
    • 11.5.4 Microsoft Main Business Overview
    • 11.5.5 Microsoft Latest Developments
  • 11.6 IBM
    • 11.6.1 IBM Company Information
    • 11.6.2 IBM Customer Service Automation Product Offered
    • 11.6.3 IBM Customer Service Automation Revenue, Gross Margin and Market Share (2020-2022)
    • 11.6.4 IBM Main Business Overview
    • 11.6.5 IBM Latest Developments

12 Research Findings and Conclusion

Summary:
Get latest Market Research Reports on Customer Service Automation. Industry analysis & Market Report on Customer Service Automation is a syndicated market report, published as Global Customer Service Automation Market Growth (Status and Outlook) 2022-2028. It is complete Research Study and Industry Analysis of Customer Service Automation market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.

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