Global Customer Self-Service Software Market Size, Status and Forecast 2019-2025

Table of Contents

1 Report Overview

• 1.1 Study Scope
• 1.2 Key Market Segments
• 1.3 Players Covered
• 1.4 Market Analysis by Type
  • 1.4.1 Global Customer Self-Service Software Market Size Growth Rate by Type (2014-2025)
  • 1.4.2 Cloud Based
  • 1.4.3 Web Based
• 1.5 Market by Application
  • 1.5.1 Global Customer Self-Service Software Market Share by Application (2019-2025)
  • 1.5.2 Large Enterprises
  • 1.5.3 SMEs
• 1.6 Study Objectives
• 1.7 Years Considered

2 Global Growth Trends

• 2.1 Customer Self-Service Software Market Size
• 2.2 Customer Self-Service Software Growth Trends by Regions
  • 2.2.1 Customer Self-Service Software Market Size by Regions (2019-2025)
  • 2.2.2 Customer Self-Service Software Market Share by Regions (2014-2019)
• 2.3 Industry Trends
  • 2.3.1 Market Top Trends
  • 2.3.2 Market Drivers
  • 2.3.3 Market Challenges
  • 2.3.4 Porter’s Five Forces Analysis

3 Market Share by Key Players

• 3.1 Customer Self-Service Software Market Size by by Players
  • 3.1.1 Global Customer Self-Service Software Revenue by by Players (2014-2019)
  • 3.1.2 Global Customer Self-Service Software Revenue Market Share by by Players (2014-2019)
  • 3.1.3 Global Customer Self-Service Software Market Concentration Ratio (CR5 and HHI)
• 3.2 Customer Self-Service Software Key Players Head office and Area Served
• 3.3 Key Players Customer Self-Service Software Product/Solution/Service
• 3.4 Date of Enter into Customer Self-Service Software Market
• 3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application

• 4.1 Global Customer Self-Service Software Market Size by Type (2014-2019)
• 4.2 Global Customer Self-Service Software Market Size by Application (2014-2019)

5 North America

• 5.1 North America Customer Self-Service Software Market Size (2014-2019)
• 5.2 Customer Self-Service Software Key Players in North America
• 5.3 North America Customer Self-Service Software Market Size by Type
• 5.4 North America Customer Self-Service Software Market Size by Application

6 Europe

• 6.1 Europe Customer Self-Service Software Market Size (2014-2019)
• 6.2 Customer Self-Service Software Key Players in Europe
• 6.3 Europe Customer Self-Service Software Market Size by Type
• 6.4 Europe Customer Self-Service Software Market Size by Application

7 China

• 7.1 China Customer Self-Service Software Market Size (2014-2019)
• 7.2 Customer Self-Service Software Key Players in China
• 7.3 China Customer Self-Service Software Market Size by Type
• 7.4 China Customer Self-Service Software Market Size by Application

8 Japan

• 8.1 Japan Customer Self-Service Software Market Size (2014-2019)
• 8.2 Customer Self-Service Software Key Players in Japan
• 8.3 Japan Customer Self-Service Software Market Size by Type
• 8.4 Japan Customer Self-Service Software Market Size by Application

9 Southeast Asia

• 9.1 Southeast Asia Customer Self-Service Software Market Size (2014-2019)
• 9.2 Customer Self-Service Software Key Players in Southeast Asia
• 9.3 Southeast Asia Customer Self-Service Software Market Size by Type
• 9.4 Southeast Asia Customer Self-Service Software Market Size by Application

10 India

• 10.1 India Customer Self-Service Software Market Size (2014-2019)
• 10.2 Customer Self-Service Software Key Players in India
• 10.3 India Customer Self-Service Software Market Size by Type
• 10.4 India Customer Self-Service Software Market Size by Application

11 Central & South America

• 11.1 Central & South America Customer Self-Service Software Market Size (2014-2019)
• 11.2 Customer Self-Service Software Key Players in Central & South America
• 11.3 Central & South America Customer Self-Service Software Market Size by Type
• 11.4 Central & South America Customer Self-Service Software Market Size by Application

12 International Players Profiles

• 12.1 Zendesk
  • 12.1.1 Zendesk Company Details
  • 12.1.2 Company Description and Business Overview
  • 12.1.3 Customer Self-Service Software Introduction
  • 12.1.4 Zendesk Revenue in Customer Self-Service Software Business (2014-2019))
  • 12.1.5 Zendesk Recent Development
• 12.2 Zoho
  • 12.2.1 Zoho Company Details
  • 12.2.2 Company Description and Business Overview
  • 12.2.3 Customer Self-Service Software Introduction
  • 12.2.4 Zoho Revenue in Customer Self-Service Software Business (2014-2019)
  • 12.2.5 Zoho Recent Development
• 12.3 Freshdesk
  • 12.3.1 Freshdesk Company Details
  • 12.3.2 Company Description and Business Overview
  • 12.3.3 Customer Self-Service Software Introduction
  • 12.3.4 Freshdesk Revenue in Customer Self-Service Software Business (2014-2019)
  • 12.3.5 Freshdesk Recent Development
• 12.4 Salesforce
  • 12.4.1 Salesforce Company Details
  • 12.4.2 Company Description and Business Overview
  • 12.4.3 Customer Self-Service Software Introduction
  • 12.4.4 Salesforce Revenue in Customer Self-Service Software Business (2014-2019)
  • 12.4.5 Salesforce Recent Development
• 12.5 LiveAgent
  • 12.5.1 LiveAgent Company Details
  • 12.5.2 Company Description and Business Overview
  • 12.5.3 Customer Self-Service Software Introduction
  • 12.5.4 LiveAgent Revenue in Customer Self-Service Software Business (2014-2019)
  • 12.5.5 LiveAgent Recent Development
• 12.6 TeamSupport
  • 12.6.1 TeamSupport Company Details
  • 12.6.2 Company Description and Business Overview
  • 12.6.3 Customer Self-Service Software Introduction
  • 12.6.4 TeamSupport Revenue in Customer Self-Service Software Business (2014-2019)
  • 12.6.5 TeamSupport Recent Development
• 12.7 Helpshift
  • 12.7.1 Helpshift Company Details
  • 12.7.2 Company Description and Business Overview
  • 12.7.3 Customer Self-Service Software Introduction
  • 12.7.4 Helpshift Revenue in Customer Self-Service Software Business (2014-2019)
  • 12.7.5 Helpshift Recent Development
• 12.8 Wix Answers
  • 12.8.1 Wix Answers Company Details
  • 12.8.2 Company Description and Business Overview
  • 12.8.3 Customer Self-Service Software Introduction
  • 12.8.4 Wix Answers Revenue in Customer Self-Service Software Business (2014-2019)
  • 12.8.5 Wix Answers Recent Development
• 12.9 Whatfix
  • 12.9.1 Whatfix Company Details
  • 12.9.2 Company Description and Business Overview
  • 12.9.3 Customer Self-Service Software Introduction
  • 12.9.4 Whatfix Revenue in Customer Self-Service Software Business (2014-2019)
  • 12.9.5 Whatfix Recent Development
• 12.10 Jira Service Desk
  • 12.10.1 Jira Service Desk Company Details
  • 12.10.2 Company Description and Business Overview
  • 12.10.3 Customer Self-Service Software Introduction
  • 12.10.4 Jira Service Desk Revenue in Customer Self-Service Software Business (2014-2019)
  • 12.10.5 Jira Service Desk Recent Development
• 12.11 HubSpot
• 12.12 Help Scout
• 12.13 Re:amaze
• 12.14 Kayako
• 12.15 WalkMe
• 12.16 Ada
• 12.17 Oracle Service Cloud (formerly RightNow)
• 12.18 LiveHelpNow

13 Market Forecast 2019-2025

• 13.1 Market Size Forecast by Product (2019-2025)
• 13.2 Market Size Forecast by Application (2019-2025)
• 13.3 Market Size Forecast by Regions
• 13.4 North America
• 13.5 Europe
• 13.6 China
• 13.7 Japan
• 13.8 Southeast Asia
• 13.9 India
• 13.10 Central & South America

14 Analyst's Viewpoints/Conclusions

15 Appendix

• 15.1 Research Methodology
  • 15.1.1 Methodology/Research Approach
    • 15.1.1.1 Research Programs/Design
    • 15.1.1.2 Market Size Estimation
    • 15.1.1.3 Market Breakdown and Data Triangulation
  • 15.1.2 Data Source
    • 15.1.2.1 Secondary Sources
    • 15.1.2.2 Primary Sources
• 15.2 Disclaimer