Global and Japan Customer Relationship Management (CRM) Outsourcing Market Size, Status and Forecast 2020-2026

1 Report Overview

• 1.1 Study Scope
• 1.2 Market Analysis by Type
  • 1.2.1 Global Customer Relationship Management (CRM) Outsourcing Market Size Growth Rate by Type: 2020 VS 2026
  • 1.2.2 Communications Management
  • 1.2.3 Multi-Channel Customer Engagement
  • 1.2.4 Analytic Solutions
  • 1.2.5 Others
• 1.3 Market by Application
  • 1.3.1 Global Customer Relationship Management (CRM) Outsourcing Market Share by Application: 2020 VS 2026
  • 1.3.2 Retail
  • 1.3.3 BFSI
  • 1.3.4 Telecom & IT
  • 1.3.5 Healthcare
  • 1.3.6 Others
• 1.4 Study Objectives
• 1.5 Years Considered

2 Global Growth Trends

• 2.1 Global Customer Relationship Management (CRM) Outsourcing Market Perspective (2015-2026)
• 2.2 Global Customer Relationship Management (CRM) Outsourcing Growth Trends by Regions
  • 2.2.1 Customer Relationship Management (CRM) Outsourcing Market Size by Regions: 2015 VS 2020 VS 2026
  • 2.2.2 Customer Relationship Management (CRM) Outsourcing Historic Market Share by Regions (2015-2020)
  • 2.2.3 Customer Relationship Management (CRM) Outsourcing Forecasted Market Size by Regions (2021-2026)
• 2.3 Industry Trends and Growth Strategy
  • 2.3.1 Market Trends
  • 2.3.2 Market Drivers
  • 2.3.3 Market Challenges
  • 2.3.4 Market Restraints

3 Competition Landscape by Key Players

• 3.1 Global Top Customer Relationship Management (CRM) Outsourcing Players by Market Size
  • 3.1.1 Global Top Customer Relationship Management (CRM) Outsourcing Players by Revenue (2015-2020)
  • 3.1.2 Global Customer Relationship Management (CRM) Outsourcing Revenue Market Share by Players (2015-2020)
• 3.2 Global Customer Relationship Management (CRM) Outsourcing Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
• 3.3 Players Covered: Ranking by Customer Relationship Management (CRM) Outsourcing Revenue
• 3.4 Global Customer Relationship Management (CRM) Outsourcing Market Concentration Ratio
  • 3.4.1 Global Customer Relationship Management (CRM) Outsourcing Market Concentration Ratio (CR5 and HHI)
  • 3.4.2 Global Top 10 and Top 5 Companies by Customer Relationship Management (CRM) Outsourcing Revenue in 2019
• 3.5 Key Players Customer Relationship Management (CRM) Outsourcing Area Served
• 3.6 Key Players Customer Relationship Management (CRM) Outsourcing Product Solution and Service
• 3.7 Date of Enter into Customer Relationship Management (CRM) Outsourcing Market
• 3.8 Mergers & Acquisitions, Expansion Plans

4 Customer Relationship Management (CRM) Outsourcing Breakdown Data by Type (2015-2026)

• 4.1 Global Customer Relationship Management (CRM) Outsourcing Historic Market Size by Type (2015-2020)
• 4.2 Global Customer Relationship Management (CRM) Outsourcing Forecasted Market Size by Type (2021-2026)

5 Customer Relationship Management (CRM) Outsourcing Breakdown Data by Application (2015-2026)

• 5.1 Global Customer Relationship Management (CRM) Outsourcing Historic Market Size by Application (2015-2020)
• 5.2 Global Customer Relationship Management (CRM) Outsourcing Forecasted Market Size by Application (2021-2026)

6 North America

• 6.1 North America Customer Relationship Management (CRM) Outsourcing Market Size (2015-2026)
• 6.2 North America Customer Relationship Management (CRM) Outsourcing Market Size by Type (2015-2020)
• 6.3 North America Customer Relationship Management (CRM) Outsourcing Market Size by Application (2015-2020)
• 6.4 North America Customer Relationship Management (CRM) Outsourcing Market Size by Country (2015-2020)
  • 6.4.1 United States
  • 6.4.2 Canada

7 Europe

• 7.1 Europe Customer Relationship Management (CRM) Outsourcing Market Size (2015-2026)
• 7.2 Europe Customer Relationship Management (CRM) Outsourcing Market Size by Type (2015-2020)
• 7.3 Europe Customer Relationship Management (CRM) Outsourcing Market Size by Application (2015-2020)
• 7.4 Europe Customer Relationship Management (CRM) Outsourcing Market Size by Country (2015-2020)
  • 7.4.1 Germany
  • 7.4.2 France
  • 7.4.3 U.K.
  • 7.4.4 Italy
  • 7.4.5 Russia
  • 7.4.6 Nordic
  • 7.4.7 Rest of Europe

8 China

• 8.1 China Customer Relationship Management (CRM) Outsourcing Market Size (2015-2026)
• 8.2 China Customer Relationship Management (CRM) Outsourcing Market Size by Type (2015-2020)
• 8.3 China Customer Relationship Management (CRM) Outsourcing Market Size by Application (2015-2020)
• 8.4 China Customer Relationship Management (CRM) Outsourcing Market Size by Region (2015-2020)
  • 8.4.1 China
  • 8.4.2 Japan
  • 8.4.3 South Korea
  • 8.4.4 Southeast Asia
  • 8.4.5 India
  • 8.4.6 Australia
  • 8.4.7 Rest of Asia-Pacific

9 Japan

• 9.1 Japan Customer Relationship Management (CRM) Outsourcing Market Size (2015-2026)
• 9.2 Japan Customer Relationship Management (CRM) Outsourcing Market Size by Type (2015-2020)
• 9.3 Japan Customer Relationship Management (CRM) Outsourcing Market Size by Application (2015-2020)
• 9.4 Japan Customer Relationship Management (CRM) Outsourcing Market Size by Country (2015-2020)
  • 9.4.1 Mexico
  • 9.4.2 Brazil

10 Southeast Asia

• 10.1 Southeast Asia Customer Relationship Management (CRM) Outsourcing Market Size (2015-2026)
• 10.2 Southeast Asia Customer Relationship Management (CRM) Outsourcing Market Size by Type (2015-2020)
• 10.3 Southeast Asia Customer Relationship Management (CRM) Outsourcing Market Size by Application (2015-2020)
• 10.4 Southeast Asia Customer Relationship Management (CRM) Outsourcing Market Size by Country (2015-2020)
  • 10.4.1 Turkey
  • 10.4.2 Saudi Arabia
  • 10.4.3 UAE
  • 10.4.4 Rest of Middle East & Africa

11 Key Players Profiles

• 11.1 IBM
  • 11.1.1 IBM Company Details
  • 11.1.2 IBM Business Overview
  • 11.1.3 IBM Customer Relationship Management (CRM) Outsourcing Introduction
  • 11.1.4 IBM Revenue in Customer Relationship Management (CRM) Outsourcing Business (2015-2020))
  • 11.1.5 IBM Recent Development
• 11.2 Accenture
  • 11.2.1 Accenture Company Details
  • 11.2.2 Accenture Business Overview
  • 11.2.3 Accenture Customer Relationship Management (CRM) Outsourcing Introduction
  • 11.2.4 Accenture Revenue in Customer Relationship Management (CRM) Outsourcing Business (2015-2020)
  • 11.2.5 Accenture Recent Development
• 11.3 Cognizant
  • 11.3.1 Cognizant Company Details
  • 11.3.2 Cognizant Business Overview
  • 11.3.3 Cognizant Customer Relationship Management (CRM) Outsourcing Introduction
  • 11.3.4 Cognizant Revenue in Customer Relationship Management (CRM) Outsourcing Business (2015-2020)
  • 11.3.5 Cognizant Recent Development
• 11.4 Infosys
  • 11.4.1 Infosys Company Details
  • 11.4.2 Infosys Business Overview
  • 11.4.3 Infosys Customer Relationship Management (CRM) Outsourcing Introduction
  • 11.4.4 Infosys Revenue in Customer Relationship Management (CRM) Outsourcing Business (2015-2020)
  • 11.4.5 Infosys Recent Development
• 11.5 HCL Technologies
  • 11.5.1 HCL Technologies Company Details
  • 11.5.2 HCL Technologies Business Overview
  • 11.5.3 HCL Technologies Customer Relationship Management (CRM) Outsourcing Introduction
  • 11.5.4 HCL Technologies Revenue in Customer Relationship Management (CRM) Outsourcing Business (2015-2020)
  • 11.5.5 HCL Technologies Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix

• 13.1 Research Methodology
  • 13.1.1 Methodology/Research Approach
  • 13.1.2 Data Source
• 13.2 Disclaimer