Report Detail

Service & Software Global Customer Journey Management Market Research Report 2022

  • RnM4439424
  • |
  • 12 May, 2022
  • |
  • Global
  • |
  • 111 Pages
  • |
  • QYResearch
  • |
  • Service & Software

Table of Contents

    1 Report Overview

    • 1.1 Study Scope
    • 1.2 Market Analysis by Type
      • 1.2.1 Global Customer Journey Management Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
      • 1.2.2 Cloud-based
      • 1.2.3 On-premise
    • 1.3 Market by Application
      • 1.3.1 Global Customer Journey Management Market Share by Application: 2017 VS 2021 VS 2028
      • 1.3.2 Automotive and Transport
      • 1.3.3 Business and Finance
      • 1.3.4 Chemicals
      • 1.3.5 Consumer Goods and Services
      • 1.3.6 Food and Beverage
      • 1.3.7 Government and Public Sector
      • 1.3.8 Others
    • 1.4 Study Objectives
    • 1.5 Years Considered

    2 Global Growth Trends

    • 2.1 Global Customer Journey Management Market Perspective (2017-2028)
    • 2.2 Customer Journey Management Growth Trends by Region
      • 2.2.1 Customer Journey Management Market Size by Region: 2017 VS 2021 VS 2028
      • 2.2.2 Customer Journey Management Historic Market Size by Region (2017-2022)
      • 2.2.3 Customer Journey Management Forecasted Market Size by Region (2023-2028)
    • 2.3 Customer Journey Management Market Dynamics
      • 2.3.1 Customer Journey Management Industry Trends
      • 2.3.2 Customer Journey Management Market Drivers
      • 2.3.3 Customer Journey Management Market Challenges
      • 2.3.4 Customer Journey Management Market Restraints

    3 Competition Landscape by Key Players

    • 3.1 Global Top Customer Journey Management Players by Revenue
      • 3.1.1 Global Top Customer Journey Management Players by Revenue (2017-2022)
      • 3.1.2 Global Customer Journey Management Revenue Market Share by Players (2017-2022)
    • 3.2 Global Customer Journey Management Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
    • 3.3 Players Covered: Ranking by Customer Journey Management Revenue
    • 3.4 Global Customer Journey Management Market Concentration Ratio
      • 3.4.1 Global Customer Journey Management Market Concentration Ratio (CR5 and HHI)
      • 3.4.2 Global Top 10 and Top 5 Companies by Customer Journey Management Revenue in 2021
    • 3.5 Customer Journey Management Key Players Head office and Area Served
    • 3.6 Key Players Customer Journey Management Product Solution and Service
    • 3.7 Date of Enter into Customer Journey Management Market
    • 3.8 Mergers & Acquisitions, Expansion Plans

    4 Customer Journey Management Breakdown Data by Type

    • 4.1 Global Customer Journey Management Historic Market Size by Type (2017-2022)
    • 4.2 Global Customer Journey Management Forecasted Market Size by Type (2023-2028)

    5 Customer Journey Management Breakdown Data by Application

    • 5.1 Global Customer Journey Management Historic Market Size by Application (2017-2022)
    • 5.2 Global Customer Journey Management Forecasted Market Size by Application (2023-2028)

    6 North America

    • 6.1 North America Customer Journey Management Market Size (2017-2028)
    • 6.2 North America Customer Journey Management Market Size by Country (2017-2022)
    • 6.3 North America Customer Journey Management Market Size by Country (2023-2028)
    • 6.4 United States
    • 6.5 Canada

    7 Europe

    • 7.1 Europe Customer Journey Management Market Size (2017-2028)
    • 7.2 Europe Customer Journey Management Market Size by Country (2017-2022)
    • 7.3 Europe Customer Journey Management Market Size by Country (2023-2028)
    • 7.4 Germany
    • 7.5 France
    • 7.6 U.K.
    • 7.7 Italy
    • 7.8 Russia
    • 7.9 Nordic Countries

    8 Asia-Pacific

    • 8.1 Asia-Pacific Customer Journey Management Market Size (2017-2028)
    • 8.2 Asia-Pacific Customer Journey Management Market Size by Country (2017-2022)
    • 8.3 Asia-Pacific Customer Journey Management Market Size by Country (2023-2028)
    • 8.4 China
    • 8.5 Japan
    • 8.6 South Korea
    • 8.7 Southeast Asia
    • 8.8 India
    • 8.9 Australia

    9 Latin America

    • 9.1 Latin America Customer Journey Management Market Size (2017-2028)
    • 9.2 Latin America Customer Journey Management Market Size by Country (2017-2022)
    • 9.3 Latin America Customer Journey Management Market Size by Country (2023-2028)
    • 9.4 Mexico
    • 9.5 Brazil

    10 Middle East & Africa

    • 10.1 Middle East & Africa Customer Journey Management Market Size (2017-2028)
    • 10.2 Middle East & Africa Customer Journey Management Market Size by Country (2017-2022)
    • 10.3 Middle East & Africa Customer Journey Management Market Size by Country (2023-2028)
    • 10.4 Turkey
    • 10.5 Saudi Arabia
    • 10.6 UAE

    11 Key Players Profiles

    • 11.1 Adob​​e Inc.
      • 11.1.1 Adob​​e Inc. Company Detail
      • 11.1.2 Adob​​e Inc. Business Overview
      • 11.1.3 Adob​​e Inc. Customer Journey Management Introduction
      • 11.1.4 Adob​​e Inc. Revenue in Customer Journey Management Business (2017-2022)
      • 11.1.5 Adob​​e Inc. Recent Development
    • 11.2 CustomerThink Corp.
      • 11.2.1 CustomerThink Corp. Company Detail
      • 11.2.2 CustomerThink Corp. Business Overview
      • 11.2.3 CustomerThink Corp. Customer Journey Management Introduction
      • 11.2.4 CustomerThink Corp. Revenue in Customer Journey Management Business (2017-2022)
      • 11.2.5 CustomerThink Corp. Recent Development
    • 11.3 Genesys
      • 11.3.1 Genesys Company Detail
      • 11.3.2 Genesys Business Overview
      • 11.3.3 Genesys Customer Journey Management Introduction
      • 11.3.4 Genesys Revenue in Customer Journey Management Business (2017-2022)
      • 11.3.5 Genesys Recent Development
    • 11.4 HCL Technologies Limited
      • 11.4.1 HCL Technologies Limited Company Detail
      • 11.4.2 HCL Technologies Limited Business Overview
      • 11.4.3 HCL Technologies Limited Customer Journey Management Introduction
      • 11.4.4 HCL Technologies Limited Revenue in Customer Journey Management Business (2017-2022)
      • 11.4.5 HCL Technologies Limited Recent Development
    • 11.5 Medallia Inc.
      • 11.5.1 Medallia Inc. Company Detail
      • 11.5.2 Medallia Inc. Business Overview
      • 11.5.3 Medallia Inc. Customer Journey Management Introduction
      • 11.5.4 Medallia Inc. Revenue in Customer Journey Management Business (2017-2022)
      • 11.5.5 Medallia Inc. Recent Development
    • 11.6 MoEngage, Inc.
      • 11.6.1 MoEngage, Inc. Company Detail
      • 11.6.2 MoEngage, Inc. Business Overview
      • 11.6.3 MoEngage, Inc. Customer Journey Management Introduction
      • 11.6.4 MoEngage, Inc. Revenue in Customer Journey Management Business (2017-2022)
      • 11.6.5 MoEngage, Inc. Recent Development
    • 11.7 NEC Corporation
      • 11.7.1 NEC Corporation Company Detail
      • 11.7.2 NEC Corporation Business Overview
      • 11.7.3 NEC Corporation Customer Journey Management Introduction
      • 11.7.4 NEC Corporation Revenue in Customer Journey Management Business (2017-2022)
      • 11.7.5 NEC Corporation Recent Development
    • 11.8 NICE Ltd.
      • 11.8.1 NICE Ltd. Company Detail
      • 11.8.2 NICE Ltd. Business Overview
      • 11.8.3 NICE Ltd. Customer Journey Management Introduction
      • 11.8.4 NICE Ltd. Revenue in Customer Journey Management Business (2017-2022)
      • 11.8.5 NICE Ltd. Recent Development
    • 11.9 Oracle Corporation
      • 11.9.1 Oracle Corporation Company Detail
      • 11.9.2 Oracle Corporation Business Overview
      • 11.9.3 Oracle Corporation Customer Journey Management Introduction
      • 11.9.4 Oracle Corporation Revenue in Customer Journey Management Business (2017-2022)
      • 11.9.5 Oracle Corporation Recent Development
    • 11.10 Pegasystems Inc.
      • 11.10.1 Pegasystems Inc. Company Detail
      • 11.10.2 Pegasystems Inc. Business Overview
      • 11.10.3 Pegasystems Inc. Customer Journey Management Introduction
      • 11.10.4 Pegasystems Inc. Revenue in Customer Journey Management Business (2017-2022)
      • 11.10.5 Pegasystems Inc. Recent Development
    • 11.11 Quadient Group
      • 11.11.1 Quadient Group Company Detail
      • 11.11.2 Quadient Group Business Overview
      • 11.11.3 Quadient Group Customer Journey Management Introduction
      • 11.11.4 Quadient Group Revenue in Customer Journey Management Business (2017-2022)
      • 11.11.5 Quadient Group Recent Development
    • 11.12 Salesforce.com, Inc.
      • 11.12.1 Salesforce.com, Inc. Company Detail
      • 11.12.2 Salesforce.com, Inc. Business Overview
      • 11.12.3 Salesforce.com, Inc. Customer Journey Management Introduction
      • 11.12.4 Salesforce.com, Inc. Revenue in Customer Journey Management Business (2017-2022)
      • 11.12.5 Salesforce.com, Inc. Recent Development
    • 11.13 SAP SE
      • 11.13.1 SAP SE Company Detail
      • 11.13.2 SAP SE Business Overview
      • 11.13.3 SAP SE Customer Journey Management Introduction
      • 11.13.4 SAP SE Revenue in Customer Journey Management Business (2017-2022)
      • 11.13.5 SAP SE Recent Development
    • 11.14 SAS Institute Inc.
      • 11.14.1 SAS Institute Inc. Company Detail
      • 11.14.2 SAS Institute Inc. Business Overview
      • 11.14.3 SAS Institute Inc. Customer Journey Management Introduction
      • 11.14.4 SAS Institute Inc. Revenue in Customer Journey Management Business (2017-2022)
      • 11.14.5 SAS Institute Inc. Recent Development
    • 11.15 SVMK Inc.
      • 11.15.1 SVMK Inc. Company Detail
      • 11.15.2 SVMK Inc. Business Overview
      • 11.15.3 SVMK Inc. Customer Journey Management Introduction
      • 11.15.4 SVMK Inc. Revenue in Customer Journey Management Business (2017-2022)
      • 11.15.5 SVMK Inc. Recent Development
    • 11.16 Thematic Analysis Inc.
      • 11.16.1 Thematic Analysis Inc. Company Detail
      • 11.16.2 Thematic Analysis Inc. Business Overview
      • 11.16.3 Thematic Analysis Inc. Customer Journey Management Introduction
      • 11.16.4 Thematic Analysis Inc. Revenue in Customer Journey Management Business (2017-2022)
      • 11.16.5 Thematic Analysis Inc. Recent Development
    • 11.17 Totango, Inc.
      • 11.17.1 Totango, Inc. Company Detail
      • 11.17.2 Totango, Inc. Business Overview
      • 11.17.3 Totango, Inc. Customer Journey Management Introduction
      • 11.17.4 Totango, Inc. Revenue in Customer Journey Management Business (2017-2022)
      • 11.17.5 Totango, Inc. Recent Development
    • 11.18 UXPressia Inc.
      • 11.18.1 UXPressia Inc. Company Detail
      • 11.18.2 UXPressia Inc. Business Overview
      • 11.18.3 UXPressia Inc. Customer Journey Management Introduction
      • 11.18.4 UXPressia Inc. Revenue in Customer Journey Management Business (2017-2022)
      • 11.18.5 UXPressia Inc. Recent Development
    • 11.19 Verint group
      • 11.19.1 Verint group Company Detail
      • 11.19.2 Verint group Business Overview
      • 11.19.3 Verint group Customer Journey Management Introduction
      • 11.19.4 Verint group Revenue in Customer Journey Management Business (2017-2022)
      • 11.19.5 Verint group Recent Development
    • 11.20 WalkMe Inc
      • 11.20.1 WalkMe Inc Company Detail
      • 11.20.2 WalkMe Inc Business Overview
      • 11.20.3 WalkMe Inc Customer Journey Management Introduction
      • 11.20.4 WalkMe Inc Revenue in Customer Journey Management Business (2017-2022)
      • 11.20.5 WalkMe Inc Recent Development
    • 11.21 Zendesk Inc.
      • 11.21.1 Zendesk Inc. Company Detail
      • 11.21.2 Zendesk Inc. Business Overview
      • 11.21.3 Zendesk Inc. Customer Journey Management Introduction
      • 11.21.4 Zendesk Inc. Revenue in Customer Journey Management Business (2017-2022)
      • 11.21.5 Zendesk Inc. Recent Development
    • 11.22 Zoho Corporation Pvt. Ltd
      • 11.22.1 Zoho Corporation Pvt. Ltd Company Detail
      • 11.22.2 Zoho Corporation Pvt. Ltd Business Overview
      • 11.22.3 Zoho Corporation Pvt. Ltd Customer Journey Management Introduction
      • 11.22.4 Zoho Corporation Pvt. Ltd Revenue in Customer Journey Management Business (2017-2022)
      • 11.22.5 Zoho Corporation Pvt. Ltd Recent Development
    • 11.23 Qmatic
      • 11.23.1 Qmatic Company Detail
      • 11.23.2 Qmatic Business Overview
      • 11.23.3 Qmatic Customer Journey Management Introduction
      • 11.23.4 Qmatic Revenue in Customer Journey Management Business (2017-2022)
      • 11.23.5 Qmatic Recent Development

    12 Analyst's Viewpoints/Conclusions

      13 Appendix

      • 13.1 Research Methodology
        • 13.1.1 Methodology/Research Approach
        • 13.1.2 Data Source
      • 13.2 Disclaimer

      Summary:

      Industry Insights
      The global Customer Journey Management market size is projected to reach US$ million by 2028, from US$ million in 2021, at a CAGR of % during 2022-2028.
      Fully considering the economic change by this health crisis, Cloud-based accounting for % of the Customer Journey Management global market in 2021, is projected to value US$ million by 2028, growing at a revised % CAGR from 2022 to 2028. While Automotive and Transport segment is altered to an % CAGR throughout this forecast period.
      China Customer Journey Management market size is valued at US$ million in 2021, while the North America and Europe Customer Journey Management are US$ million and US$ million, severally. The proportion of the North America is % in 2021, while China and Europe are % and respectively, and it is predicted that China proportion will reach % in 2028, trailing a CAGR of % through the analysis period 2022-2028. Japan, South Korea, and Southeast Asia are noteworthy markets in Asia, with CAGR %, %, and % respectively for the next 6-year period. As for the Europe Customer Journey Management landscape, Germany is projected to reach US$ million by 2028 trailing a CAGR of % over the forecast period 2022-2028.
      With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global Customer Journey Management market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global Customer Journey Management market in terms of revenue.
      Overall, the report proves to be an effective tool that players can use to gain a competitive edge over their competitors and ensure lasting success in the global Customer Journey Management market. All of the findings, data, and information provided in the report are validated and revalidated with the help of trustworthy sources. The analysts who have authored the report took a unique and industry-best research and analysis approach for an in-depth study of the global Customer Journey Management market.
      Impact of Covid-19 Outbreak
      This section of the report has explored the overall status of the Covid scenario and has offered valuable insights into the changes in supply chain disruption, fluctuations in demand, etc. The analysts have also focused on the key measures that the companies are opting to withstand the harsh scenario.
      Segmental Analysis
      The report has been segmented into product and application segments. The researchers have documented all the products present today in the Customer Journey Management market. They have also shed light on the new product innovations and launches by the key players. In the segmental analysis, the analysts have provided revenue forecast figures based on type and application for the period 2017-2028. They have also discussed about the growth rate and potential of each segment for the period 2017-2028.
      Customer Journey Management Breakdown Data by Type
      Cloud-based
      On-premise
      Customer Journey Management Breakdown Data by Application
      Automotive and Transport
      Business and Finance
      Chemicals
      Consumer Goods and Services
      Food and Beverage
      Government and Public Sector
      Others
      Regional Analysis
      North America
      United States
      Canada
      Europe
      Germany
      France
      UK
      Italy
      Russia
      Nordic Countries
      Rest of Europe
      Asia-Pacific
      China
      Japan
      South Korea
      Southeast Asia
      India
      Australia
      Rest of Asia
      Latin America
      Mexico
      Brazil
      Rest of Latin America
      Middle East & Africa
      Turkey
      Saudi Arabia
      UAE
      Rest of MEA
      Competitive Landscape
      This segment focuses on the key players operating in the industry. It underlines all the current and future activities by the prominent manufacturers. By understanding various initiatives being taken up by different players, readers will gain the ability to settle on correct business choices. The authors of the report have provided accurate revenue figures of the companies for the period 2017-2022. The clients are sure to gain the upper hand once they get hold of this report. Key players studied in the research report include:
      Adob​​e Inc.
      CustomerThink Corp.
      Genesys
      HCL Technologies Limited
      Medallia Inc.
      MoEngage, Inc.
      NEC Corporation
      NICE Ltd.
      Oracle Corporation
      Pegasystems Inc.
      Quadient Group
      Salesforce.com, Inc.
      SAP SE
      SAS Institute Inc.
      SVMK Inc.
      Thematic Analysis Inc.
      Totango, Inc.
      UXPressia Inc.
      Verint group
      WalkMe Inc
      Zendesk Inc.
      Zoho Corporation Pvt. Ltd
      Qmatic
      Frequently Asked Questions
      What factors will challenge the Customer Journey Management market growth?
      Which end-use segment will expand at the fastest CAGR in the Customer Journey Management market?
      Which are the emerging players in the Customer Journey Management market?
      How concentrated is the Customer Journey Management market?
      Which factors are positively contributing to the Customer Journey Management market growth?
      Which are the novel product innovations in the Customer Journey Management market?
      Which product segment will emerge as the most lucrative in the Customer Journey Management market?
      Which factors are increasing the competition in the Customer Journey Management market?
      Which are the strategic measures taken by the Customer Journey Management industry players?
      Which region will witness inactive growth during the forecast period?
      What key trends are likely to emerge in the Customer Journey Management market in the coming years?


      Summary:
      Get latest Market Research Reports on Customer Journey Management. Industry analysis & Market Report on Customer Journey Management is a syndicated market report, published as Global Customer Journey Management Market Research Report 2022. It is complete Research Study and Industry Analysis of Customer Journey Management market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.

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