Report Detail
COVID-19 Impact on Global Outsourced Customer Support Services Market Report, History and Forecast 2015-2026, Breakdown Data by Companies, Key Regions, Types and Application
- RnM4196561 |
- 09 September, 2020 |
- Global |
- 117 Pages |
- QYResearch |
- Service & Software
Market Analysis and Insights: Global Outsourced Customer Support Services Market
The research report studies the Outsourced Customer Support Services market using different methodologies and analyzes to provide accurate and in-depth information about the market. For a clearer understanding, it is divided into several parts to cover different aspects of the market. Each area is then elaborated to help the reader comprehend the growth potential of each region and its contribution to the global market. The researchers have used primary and secondary methodologies to collate the information in the report. They have also used the same data to generate the current market scenario. This report is aimed at guiding people towards an apprehensive, better, and clearer knowledge of the market.
The global Outsourced Customer Support Services market size is projected to reach US$ XX million by 2026, from US$ XX million in 2020, at a CAGR of XX% during 2021-2026.
Global Outsourced Customer Support Services Scope and Segment
The global Outsourced Customer Support Services market is segmented by company, region (country), by Type, and by Application. Players, stakeholders, and other participants in the global Outsourced Customer Support Services market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by region (country), by Type, and by Application for the period 2015-2026.
by Type, the market is primarily split into
Onshore Outsourcing Services
Offshore Outsourcing Services
by Application, this report covers the following segments
Banking, Financial Services and Insurance (BFSI)
Communication
Healthcare and Life Sciences
Government
Retail and Consumer Goods
Others
Global Outsourced Customer Support Services market: regional analysis, the major regions covered in the report are:
North America
United States
Canada
Europe
Germany
France
U.K.
Italy
Russia
Nordic
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia-Pacific
Latin America
Mexico
Brazil
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of Middle East & Africa
The report lists the major players in the regions and their respective market share on the basis of global revenue. It also explains their strategic moves in the past few years, investments in product innovation, and changes in leadership to stay ahead in the competition. This will give the reader an edge over others as a well-informed decision can be made looking at the holistic picture of the market.
The Outsourced Customer Support Services key players in this market include:
Teleperformance SA
Convergys
Arvato
Sykes Enterprises
Enshored
GCS Agents
Helpware
Open Access BPO
Peak Support
SureCall
1 Market Overview of Outsourced Customer Support Services
- 1.1 Outsourced Customer Support Services Market Overview
- 1.1.1 Outsourced Customer Support Services Product Scope
- 1.1.2 Market Status and Outlook
- 1.2 Global Outsourced Customer Support Services Market Size Overview by Region 2015 VS 2020 VS 2026
- 1.3 Global Outsourced Customer Support Services Market Size by Region (2015-2026)
- 1.4 Global Outsourced Customer Support Services Historic Market Size by Region (2015-2020)
- 1.5 Global Outsourced Customer Support Services Market Size Forecast by Region (2021-2026)
- 1.6 Key Regions, Outsourced Customer Support Services Market Size YoY Growth (2015-2026)
- 1.6.1 North America Outsourced Customer Support Services Market Size YoY Growth (2015-2026)
- 1.6.2 Europe Outsourced Customer Support Services Market Size YoY Growth (2015-2026)
- 1.6.3 Asia-Pacific Outsourced Customer Support Services Market Size YoY Growth (2015-2026)
- 1.6.4 Latin America Outsourced Customer Support Services Market Size YoY Growth (2015-2026)
- 1.6.5 Middle East & Africa Outsourced Customer Support Services Market Size YoY Growth (2015-2026)
2 Outsourced Customer Support Services Market Overview by Type
- 2.1 Global Outsourced Customer Support Services Market Size by Type: 2015 VS 2020 VS 2026
- 2.2 Global Outsourced Customer Support Services Historic Market Size by Type (2015-2020)
- 2.3 Global Outsourced Customer Support Services Forecasted Market Size by Type (2021-2026)
- 2.4 Onshore Outsourcing Services
- 2.5 Offshore Outsourcing Services
3 Outsourced Customer Support Services Market Overview by Application
- 3.1 Global Outsourced Customer Support Services Market Size by Application: 2015 VS 2020 VS 2026
- 3.2 Global Outsourced Customer Support Services Historic Market Size by Application (2015-2020)
- 3.3 Global Outsourced Customer Support Services Forecasted Market Size by Application (2021-2026)
- 3.4 Banking, Financial Services and Insurance (BFSI)
- 3.5 Communication
- 3.6 Healthcare and Life Sciences
- 3.7 Government
- 3.8 Retail and Consumer Goods
- 3.9 Others
4 Global Outsourced Customer Support Services Competition Analysis by Players
- 4.1 Global Outsourced Customer Support Services Market Size (Million US$) by Players (2015-2020)
- 4.2 Global Top Manufacturers by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Outsourced Customer Support Services as of 2019)
- 4.3 Date of Key Manufacturers Enter into Outsourced Customer Support Services Market
- 4.4 Global Top Players Outsourced Customer Support Services Headquarters and Area Served
- 4.5 Key Players Outsourced Customer Support Services Product Solution and Service
- 4.6 Competitive Status
- 4.6.1 Outsourced Customer Support Services Market Concentration Rate
- 4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles and Key Data
- 5.1 Teleperformance SA
- 5.1.1 Teleperformance SA Profile
- 5.1.2 Teleperformance SA Main Business
- 5.1.3 Teleperformance SA Products, Services and Solutions
- 5.1.4 Teleperformance SA Revenue (US$ Million) & (2015-2020)
- 5.1.5 Teleperformance SA Recent Developments
- 5.2 Convergys
- 5.2.1 Convergys Profile
- 5.2.2 Convergys Main Business and Company’s Total Revenue
- 5.2.3 Convergys Products, Services and Solutions
- 5.2.4 Convergys Revenue (US$ Million) (2015-2020)
- 5.2.5 Convergys Recent Development and Reaction to Covid-19
- 5.3 Arvato
- 5.5.1 Arvato Profile
- 5.3.2 Arvato Main Business
- 5.3.3 Arvato Products, Services and Solutions
- 5.3.4 Arvato Revenue (US$ Million) & (2015-2020)
- 5.3.5 Sykes Enterprises Recent Developments
- 5.4 Sykes Enterprises
- 5.4.1 Sykes Enterprises Profile
- 5.4.2 Sykes Enterprises Main Business
- 5.4.3 Sykes Enterprises Products, Services and Solutions
- 5.4.4 Sykes Enterprises Revenue (US$ Million) & (2015-2020)
- 5.4.5 Sykes Enterprises Recent Developments
- 5.5 Enshored
- 5.5.1 Enshored Profile
- 5.5.2 Enshored Main Business
- 5.5.3 Enshored Products, Services and Solutions
- 5.5.4 Enshored Revenue (US$ Million) & (2015-2020)
- 5.5.5 Enshored Recent Developments
- 5.6 GCS Agents
- 5.6.1 GCS Agents Profile
- 5.6.2 GCS Agents Main Business
- 5.6.3 GCS Agents Products, Services and Solutions
- 5.6.4 GCS Agents Revenue (US$ Million) & (2015-2020)
- 5.6.5 GCS Agents Recent Developments
- 5.7 Helpware
- 5.7.1 Helpware Profile
- 5.7.2 Helpware Main Business and Company’s Total Revenue
- 5.7.3 Helpware Products, Services and Solutions
- 5.7.4 Helpware Revenue (US$ Million) (2015-2020)
- 5.7.5 Helpware Recent Development and Reaction to Covid-19
- 5.8 Open Access BPO
- 5.8.1 Open Access BPO Profile
- 5.8.2 Open Access BPO Main Business
- 5.8.3 Open Access BPO Products, Services and Solutions
- 5.8.4 Open Access BPO Revenue (US$ Million) & (2015-2020)
- 5.8.5 Open Access BPO Recent Developments
- 5.9 Peak Support
- 5.9.1 Peak Support Profile
- 5.9.2 Peak Support Main Business
- 5.9.3 Peak Support Products, Services and Solutions
- 5.9.4 Peak Support Revenue (US$ Million) & (2015-2020)
- 5.9.5 Peak Support Recent Developments
- 5.10 SureCall
- 5.10.1 SureCall Profile
- 5.10.2 SureCall Main Business
- 5.10.3 SureCall Products, Services and Solutions
- 5.10.4 SureCall Revenue (US$ Million) & (2015-2020)
- 5.10.5 SureCall Recent Developments
6 North America
- 6.1 North America Outsourced Customer Support Services Market Size by Country
- 6.2 United States
- 6.3 Canada
7 Europe
- 7.1 Europe Outsourced Customer Support Services Market Size by Country
- 7.2 Germany
- 7.3 France
- 7.4 U.K.
- 7.5 Italy
- 7.6 Russia
- 7.7 Nordic
- 7.8 Rest of Europe
8 Asia-Pacific
- 8.1 Asia-Pacific Outsourced Customer Support Services Market Size by Region
- 8.2 China
- 8.3 Japan
- 8.4 South Korea
- 8.5 Southeast Asia
- 8.6 India
- 8.7 Australia
- 8.8 Rest of Asia-Pacific
9 Latin America
- 9.1 Latin America Outsourced Customer Support Services Market Size by Country
- 9.2 Mexico
- 9.3 Brazil
- 9.4 Rest of Latin America
10 Middle East & Africa
- 10.1 Middle East & Africa Outsourced Customer Support Services Market Size by Country
- 10.2 Turkey
- 10.3 Saudi Arabia
- 10.4 UAE
- 10.5 Rest of Middle East & Africa
11 Outsourced Customer Support Services Market Dynamics
- 11.1 Industry Trends
- 11.2 Market Drivers
- 11.3 Market Challenges
- 11.4 Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
- 13.1 Methodology/Research Approach
- 13.1.1 Research Programs/Design
- 13.1.2 Market Size Estimation
- 13.1.3 Market Breakdown and Data Triangulation
- 13.2 Data Source
- 13.2.1 Secondary Sources
- 13.2.2 Primary Sources
- 13.3 Disclaimer
Summary:
Get latest Market Research Reports on COVID-19 Impact on Global Outsourced Customer Support Services. Industry analysis & Market Report on COVID-19 Impact on Global Outsourced Customer Support Services is a syndicated market report, published as COVID-19 Impact on Global Outsourced Customer Support Services Market Report, History and Forecast 2015-2026, Breakdown Data by Companies, Key Regions, Types and Application. It is complete Research Study and Industry Analysis of COVID-19 Impact on Global Outsourced Customer Support Services market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.
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