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Service & Software COVID-19 Impact on Global Contact and Call Centre Outsourcing Market Size, Status and Forecast 2020-2026

  • RnM3988042
    • |
  • 04 June, 2020
    • |
  • Global
    • |
  • 133 Pages
    • |
  • QYResearch
    • |
  • Service & Software

This report focuses on the global Contact and Call Centre Outsourcing status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Contact and Call Centre Outsourcing development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.

The key players covered in this study
Teleperformance
Synnex
Alorica
Atento
Acticall Sitel Group
Arvato
Sykes
TTEC
SERCO GROUP
Xerox Corporation
CGS Inc
Webhelp
StarTek
Grupo Konecta
Carlyle Group (Comdata)
Capita
Hinduja Global Solutions (HGS)
Transcosmos
Five9
Transcom
HKT Teleservices
Telekom Malaysia (VADS)
Invensis Technologies

Market segment by Type, the product can be split into
On-Premise Type
Cloud-based Type
Market segment by Application, split into
BFSI
Retail
Government and Public Sector
IT & Telecommunication
Healthcare and Life Sciences
Manufacturing
Others

Market segment by Regions/Countries, this report covers
North America
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:
To analyze global Contact and Call Centre Outsourcing status, future forecast, growth opportunity, key market and key players.
To present the Contact and Call Centre Outsourcing development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by type, market and key regions.

In this study, the years considered to estimate the market size of Contact and Call Centre Outsourcing are as follows:
History Year: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Year 2020 to 2026
For the data information by region, company, type and application, 2019 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.


1 Report Overview

  • 1.1 Study Scope
  • 1.2 Key Market Segments
  • 1.3 Players Covered: Ranking by Contact and Call Centre Outsourcing Revenue
  • 1.4 Market Analysis by Type
    • 1.4.1 Global Contact and Call Centre Outsourcing Market Size Growth Rate by Type: 2020 VS 2026
    • 1.4.2 On-Premise Type
    • 1.4.3 Cloud-based Type
  • 1.5 Market by Application
    • 1.5.1 Global Contact and Call Centre Outsourcing Market Share by Application: 2020 VS 2026
    • 1.5.2 BFSI
    • 1.5.3 Retail
    • 1.5.4 Government and Public Sector
    • 1.5.5 IT & Telecommunication
    • 1.5.6 Healthcare and Life Sciences
    • 1.5.7 Manufacturing
    • 1.5.8 Others
  • 1.6 Coronavirus Disease 2019 (Covid-19): Contact and Call Centre Outsourcing Industry Impact
    • 1.6.1 How the Covid-19 is Affecting the Contact and Call Centre Outsourcing Industry
      • 1.6.1.1 Contact and Call Centre Outsourcing Business Impact Assessment - Covid-19
      • 1.6.1.2 Supply Chain Challenges
      • 1.6.1.3 COVID-19’s Impact On Crude Oil and Refined Products
    • 1.6.2 Market Trends and Contact and Call Centre Outsourcing Potential Opportunities in the COVID-19 Landscape
    • 1.6.3 Measures / Proposal against Covid-19
      • 1.6.3.1 Government Measures to Combat Covid-19 Impact
      • 1.6.3.2 Proposal for Contact and Call Centre Outsourcing Players to Combat Covid-19 Impact
  • 1.7 Study Objectives
  • 1.8 Years Considered

2 Global Growth Trends by Regions

  • 2.1 Contact and Call Centre Outsourcing Market Perspective (2015-2026)
  • 2.2 Contact and Call Centre Outsourcing Growth Trends by Regions
    • 2.2.1 Contact and Call Centre Outsourcing Market Size by Regions: 2015 VS 2020 VS 2026
    • 2.2.2 Contact and Call Centre Outsourcing Historic Market Share by Regions (2015-2020)
    • 2.2.3 Contact and Call Centre Outsourcing Forecasted Market Size by Regions (2021-2026)
  • 2.3 Industry Trends and Growth Strategy
    • 2.3.1 Market Top Trends
    • 2.3.2 Market Drivers
    • 2.3.3 Market Challenges
    • 2.3.4 Porter’s Five Forces Analysis
    • 2.3.5 Contact and Call Centre Outsourcing Market Growth Strategy
    • 2.3.6 Primary Interviews with Key Contact and Call Centre Outsourcing Players (Opinion Leaders)

3 Competition Landscape by Key Players

  • 3.1 Global Top Contact and Call Centre Outsourcing Players by Market Size
    • 3.1.1 Global Top Contact and Call Centre Outsourcing Players by Revenue (2015-2020)
    • 3.1.2 Global Contact and Call Centre Outsourcing Revenue Market Share by Players (2015-2020)
    • 3.1.3 Global Contact and Call Centre Outsourcing Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
  • 3.2 Global Contact and Call Centre Outsourcing Market Concentration Ratio
    • 3.2.1 Global Contact and Call Centre Outsourcing Market Concentration Ratio (CR5 and HHI)
    • 3.2.2 Global Top 10 and Top 5 Companies by Contact and Call Centre Outsourcing Revenue in 2019
  • 3.3 Contact and Call Centre Outsourcing Key Players Head office and Area Served
  • 3.4 Key Players Contact and Call Centre Outsourcing Product Solution and Service
  • 3.5 Date of Enter into Contact and Call Centre Outsourcing Market
  • 3.6 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type (2015-2026)

  • 4.1 Global Contact and Call Centre Outsourcing Historic Market Size by Type (2015-2020)
  • 4.2 Global Contact and Call Centre Outsourcing Forecasted Market Size by Type (2021-2026)

5 Contact and Call Centre Outsourcing Breakdown Data by Application (2015-2026)

  • 5.1 Global Contact and Call Centre Outsourcing Market Size by Application (2015-2020)
  • 5.2 Global Contact and Call Centre Outsourcing Forecasted Market Size by Application (2021-2026)

6 North America

  • 6.1 North America Contact and Call Centre Outsourcing Market Size (2015-2020)
  • 6.2 Contact and Call Centre Outsourcing Key Players in North America (2019-2020)
  • 6.3 North America Contact and Call Centre Outsourcing Market Size by Type (2015-2020)
  • 6.4 North America Contact and Call Centre Outsourcing Market Size by Application (2015-2020)

7 Europe

  • 7.1 Europe Contact and Call Centre Outsourcing Market Size (2015-2020)
  • 7.2 Contact and Call Centre Outsourcing Key Players in Europe (2019-2020)
  • 7.3 Europe Contact and Call Centre Outsourcing Market Size by Type (2015-2020)
  • 7.4 Europe Contact and Call Centre Outsourcing Market Size by Application (2015-2020)

8 China

  • 8.1 China Contact and Call Centre Outsourcing Market Size (2015-2020)
  • 8.2 Contact and Call Centre Outsourcing Key Players in China (2019-2020)
  • 8.3 China Contact and Call Centre Outsourcing Market Size by Type (2015-2020)
  • 8.4 China Contact and Call Centre Outsourcing Market Size by Application (2015-2020)

9 Japan

  • 9.1 Japan Contact and Call Centre Outsourcing Market Size (2015-2020)
  • 9.2 Contact and Call Centre Outsourcing Key Players in Japan (2019-2020)
  • 9.3 Japan Contact and Call Centre Outsourcing Market Size by Type (2015-2020)
  • 9.4 Japan Contact and Call Centre Outsourcing Market Size by Application (2015-2020)

10 Southeast Asia

  • 10.1 Southeast Asia Contact and Call Centre Outsourcing Market Size (2015-2020)
  • 10.2 Contact and Call Centre Outsourcing Key Players in Southeast Asia (2019-2020)
  • 10.3 Southeast Asia Contact and Call Centre Outsourcing Market Size by Type (2015-2020)
  • 10.4 Southeast Asia Contact and Call Centre Outsourcing Market Size by Application (2015-2020)

11 India

  • 11.1 India Contact and Call Centre Outsourcing Market Size (2015-2020)
  • 11.2 Contact and Call Centre Outsourcing Key Players in India (2019-2020)
  • 11.3 India Contact and Call Centre Outsourcing Market Size by Type (2015-2020)
  • 11.4 India Contact and Call Centre Outsourcing Market Size by Application (2015-2020)

12 Central & South America

  • 12.1 Central & South America Contact and Call Centre Outsourcing Market Size (2015-2020)
  • 12.2 Contact and Call Centre Outsourcing Key Players in Central & South America (2019-2020)
  • 12.3 Central & South America Contact and Call Centre Outsourcing Market Size by Type (2015-2020)
  • 12.4 Central & South America Contact and Call Centre Outsourcing Market Size by Application (2015-2020)

13 Key Players Profiles

  • 13.1 Teleperformance
    • 13.1.1 Teleperformance Company Details
    • 13.1.2 Teleperformance Business Overview and Its Total Revenue
    • 13.1.3 Teleperformance Contact and Call Centre Outsourcing Introduction
    • 13.1.4 Teleperformance Revenue in Contact and Call Centre Outsourcing Business (2015-2020))
    • 13.1.5 Teleperformance Recent Development
  • 13.2 Synnex
    • 13.2.1 Synnex Company Details
    • 13.2.2 Synnex Business Overview and Its Total Revenue
    • 13.2.3 Synnex Contact and Call Centre Outsourcing Introduction
    • 13.2.4 Synnex Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
    • 13.2.5 Synnex Recent Development
  • 13.3 Alorica
    • 13.3.1 Alorica Company Details
    • 13.3.2 Alorica Business Overview and Its Total Revenue
    • 13.3.3 Alorica Contact and Call Centre Outsourcing Introduction
    • 13.3.4 Alorica Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
    • 13.3.5 Alorica Recent Development
  • 13.4 Atento
    • 13.4.1 Atento Company Details
    • 13.4.2 Atento Business Overview and Its Total Revenue
    • 13.4.3 Atento Contact and Call Centre Outsourcing Introduction
    • 13.4.4 Atento Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
    • 13.4.5 Atento Recent Development
  • 13.5 Acticall Sitel Group
    • 13.5.1 Acticall Sitel Group Company Details
    • 13.5.2 Acticall Sitel Group Business Overview and Its Total Revenue
    • 13.5.3 Acticall Sitel Group Contact and Call Centre Outsourcing Introduction
    • 13.5.4 Acticall Sitel Group Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
    • 13.5.5 Acticall Sitel Group Recent Development
  • 13.6 Arvato
    • 13.6.1 Arvato Company Details
    • 13.6.2 Arvato Business Overview and Its Total Revenue
    • 13.6.3 Arvato Contact and Call Centre Outsourcing Introduction
    • 13.6.4 Arvato Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
    • 13.6.5 Arvato Recent Development
  • 13.7 Sykes
    • 13.7.1 Sykes Company Details
    • 13.7.2 Sykes Business Overview and Its Total Revenue
    • 13.7.3 Sykes Contact and Call Centre Outsourcing Introduction
    • 13.7.4 Sykes Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
    • 13.7.5 Sykes Recent Development
  • 13.8 TTEC
    • 13.8.1 TTEC Company Details
    • 13.8.2 TTEC Business Overview and Its Total Revenue
    • 13.8.3 TTEC Contact and Call Centre Outsourcing Introduction
    • 13.8.4 TTEC Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
    • 13.8.5 TTEC Recent Development
  • 13.9 SERCO GROUP
    • 13.9.1 SERCO GROUP Company Details
    • 13.9.2 SERCO GROUP Business Overview and Its Total Revenue
    • 13.9.3 SERCO GROUP Contact and Call Centre Outsourcing Introduction
    • 13.9.4 SERCO GROUP Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
    • 13.9.5 SERCO GROUP Recent Development
  • 13.10 Xerox Corporation
    • 13.10.1 Xerox Corporation Company Details
    • 13.10.2 Xerox Corporation Business Overview and Its Total Revenue
    • 13.10.3 Xerox Corporation Contact and Call Centre Outsourcing Introduction
    • 13.10.4 Xerox Corporation Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
    • 13.10.5 Xerox Corporation Recent Development
  • 13.11 CGS Inc
    • 10.11.1 CGS Inc Company Details
    • 10.11.2 CGS Inc Business Overview and Its Total Revenue
    • 10.11.3 CGS Inc Contact and Call Centre Outsourcing Introduction
    • 10.11.4 CGS Inc Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
    • 10.11.5 CGS Inc Recent Development
  • 13.12 Webhelp
    • 10.12.1 Webhelp Company Details
    • 10.12.2 Webhelp Business Overview and Its Total Revenue
    • 10.12.3 Webhelp Contact and Call Centre Outsourcing Introduction
    • 10.12.4 Webhelp Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
    • 10.12.5 Webhelp Recent Development
  • 13.13 StarTek
    • 10.13.1 StarTek Company Details
    • 10.13.2 StarTek Business Overview and Its Total Revenue
    • 10.13.3 StarTek Contact and Call Centre Outsourcing Introduction
    • 10.13.4 StarTek Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
    • 10.13.5 StarTek Recent Development
  • 13.14 Grupo Konecta
    • 10.14.1 Grupo Konecta Company Details
    • 10.14.2 Grupo Konecta Business Overview and Its Total Revenue
    • 10.14.3 Grupo Konecta Contact and Call Centre Outsourcing Introduction
    • 10.14.4 Grupo Konecta Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
    • 10.14.5 Grupo Konecta Recent Development
  • 13.15 Carlyle Group (Comdata)
    • 10.15.1 Carlyle Group (Comdata) Company Details
    • 10.15.2 Carlyle Group (Comdata) Business Overview and Its Total Revenue
    • 10.15.3 Carlyle Group (Comdata) Contact and Call Centre Outsourcing Introduction
    • 10.15.4 Carlyle Group (Comdata) Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
    • 10.15.5 Carlyle Group (Comdata) Recent Development
  • 13.16 Capita
    • 10.16.1 Capita Company Details
    • 10.16.2 Capita Business Overview and Its Total Revenue
    • 10.16.3 Capita Contact and Call Centre Outsourcing Introduction
    • 10.16.4 Capita Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
    • 10.16.5 Capita Recent Development
  • 13.17 Hinduja Global Solutions (HGS)
    • 10.17.1 Hinduja Global Solutions (HGS) Company Details
    • 10.17.2 Hinduja Global Solutions (HGS) Business Overview and Its Total Revenue
    • 10.17.3 Hinduja Global Solutions (HGS) Contact and Call Centre Outsourcing Introduction
    • 10.17.4 Hinduja Global Solutions (HGS) Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
    • 10.17.5 Hinduja Global Solutions (HGS) Recent Development
  • 13.18 Transcosmos
    • 10.18.1 Transcosmos Company Details
    • 10.18.2 Transcosmos Business Overview and Its Total Revenue
    • 10.18.3 Transcosmos Contact and Call Centre Outsourcing Introduction
    • 10.18.4 Transcosmos Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
    • 10.18.5 Transcosmos Recent Development
  • 13.19 Five9
    • 10.19.1 Five9 Company Details
    • 10.19.2 Five9 Business Overview and Its Total Revenue
    • 10.19.3 Five9 Contact and Call Centre Outsourcing Introduction
    • 10.19.4 Five9 Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
    • 10.19.5 Five9 Recent Development
  • 13.20 Transcom
    • 10.20.1 Transcom Company Details
    • 10.20.2 Transcom Business Overview and Its Total Revenue
    • 10.20.3 Transcom Contact and Call Centre Outsourcing Introduction
    • 10.20.4 Transcom Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
    • 10.20.5 Transcom Recent Development
  • 13.21 HKT Teleservices
    • 10.21.1 HKT Teleservices Company Details
    • 10.21.2 HKT Teleservices Business Overview and Its Total Revenue
    • 10.21.3 HKT Teleservices Contact and Call Centre Outsourcing Introduction
    • 10.21.4 HKT Teleservices Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
    • 10.21.5 HKT Teleservices Recent Development
  • 13.22 Telekom Malaysia (VADS)
    • 10.22.1 Telekom Malaysia (VADS) Company Details
    • 10.22.2 Telekom Malaysia (VADS) Business Overview and Its Total Revenue
    • 10.22.3 Telekom Malaysia (VADS) Contact and Call Centre Outsourcing Introduction
    • 10.22.4 Telekom Malaysia (VADS) Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
    • 10.22.5 Telekom Malaysia (VADS) Recent Development
  • 13.23 Invensis Technologies
    • 10.23.1 Invensis Technologies Company Details
    • 10.23.2 Invensis Technologies Business Overview and Its Total Revenue
    • 10.23.3 Invensis Technologies Contact and Call Centre Outsourcing Introduction
    • 10.23.4 Invensis Technologies Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
    • 10.23.5 Invensis Technologies Recent Development

14 Analyst's Viewpoints/Conclusions

    15 Appendix

    • 15.1 Research Methodology
      • 15.1.1 Methodology/Research Approach
      • 15.1.2 Data Source
    • 15.2 Disclaimer

    Summary:
    Get latest Market Research Reports on COVID-19 Impact on Global Contact and Call Centre Outsourcing. Industry analysis & Market Report on COVID-19 Impact on Global Contact and Call Centre Outsourcing is a syndicated market report, published as COVID-19 Impact on Global Contact and Call Centre Outsourcing Market Size, Status and Forecast 2020-2026. It is complete Research Study and Industry Analysis of COVID-19 Impact on Global Contact and Call Centre Outsourcing market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.

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