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Service & Software Global Corporate Call Center Outsourcing Services Market Report, History and Forecast 2017-2028, Breakdown Data by Companies, Key Regions, Types and

  • RnM4378342
    • |
  • 31 January, 2022
    • |
  • Global
    • |
  • 121 Pages
    • |
  • QYResearch
    • |
  • Service & Software

Summary:
Corporate Call Center Outsourcing is the use of contracted labor from a third-party source to handle customer interactions and communications versus using your own in-house employees. Contact centers can communicate with customers across a variety of methods, including phone, email, live chat, instant messaging, and social. The handoff of customer interactions to an outside provider ultimately gives companies the flexibility to focus on internal efforts and its core competencies.
Market Insights
The research report studies the Corporate Call Center Outsourcing Services market using different methodologies and analyzes to provide accurate and in-depth information about the market. For a clearer understanding, it is divided into several parts to cover different aspects of the market. Each area is then elaborated to help the reader comprehend the growth potential of each region and its contribution to the global market. The researchers have used primary and secondary methodologies to collate the information in the report. They have also used the same data to generate the current market scenario. This report is aimed at guiding people towards an apprehensive, better, and clearer knowledge of the market.
Due to the COVID-19 pandemic, the global Corporate Call Center Outsourcing Services market size is estimated to be worth US$ million in 2021 and is forecast to a readjusted size of US$ million by 2028 with a CAGR of % during the review period.
The global main companies of Corporate Call Center Outsourcing Services include Dialpad, TTEC, DATAMARK, Teledirect, Expivia, Helpware, XACT, American Call Center and LinkSolution, etc. In 2021, the global six largest players have a share approximately % in terms of revenue.
The North America Corporate Call Center Outsourcing Services market is estimated at US$ million in 2021, while China is forecast to reach US$ million by 2028. The proportion of the China is % in 2021 and it is predicted that the share will reach % in 2028, trailing a CAGR of % through the analysis period. As for the Europe Corporate Call Center Outsourcing Services landscape, Germany is projected to reach US$ million by 2028. and in Asia, the notable markets are Japan and South Korea, CAGR is % and % respectively for the next 6-year period.
Partial Outsourcing accounting for % of the Corporate Call Center Outsourcing Services global market in 2021, is projected to value US$ million by 2028, growing at a revised % CAGR in the post-COVID-19 period. While Large Enterprises segment is altered to an % CAGR throughout this forecast period and will hold a share about % in 2028.
Segment Scope
An intensive study of key type and application segments has been done in this segmentation section. The authors of the report have provided reliable figures including revenue forecast data by type and application for the period 2017-2028. They have also studied how the segments are gaining or losing growth in various geographies and their respective countries. Thanks to this study, readers can thoroughly grasp the growth pattern and potential of different segments.
Segment by Type
Partial Outsourcing
Complete Outsourcing
Segment by Application
Large Enterprises
SMEs
Regional Scope
This segment of the report offers a thorough regional study of the global Corporate Call Center Outsourcing Services market. Drivers and restraints for each region are broadly examined in the report. Readers will get familiar with the driving forces and challenges that are specific to the regions. The specialists have identified growth opportunities in key geographical regions and their respective countries to aid players to reinforce their presence. All the regions and their countries in the report are assessed based on the growth rate and revenue according to the consumption for the period 2017-2028. This geographical analysis will help readers to gain in-depth knowledge of the regional growth. The key geographical regions surveyed in this research report involve North America, Europe, Asia Pacific, Central and South America, and Middle East and Africa. The report has specifically covered major countries including United States, Canada, Germany, France, U.K., Italy, Russia, China, Japan, South Korea, India, Australia, China Taiwan, Indonesia, Thailand, Malaysia, Mexico, Brazil, Turkey, Saudi Arabia, UAE, etc.
Key Players
This section has provided an exhaustive analysis of the strategies that the companies are focusing on to stay ahead of other players. The strategies mainly involve research and development, new product developments, and mergers and acquisitions. The researchers have also provided revenue shares of the key companies, company overview, and the latest company developments so as to help players to sustain the cutthroat competition. In this section, the report offers global revenue data of manufacturers for the period 2017-2022. Following is the list of key manufacturers observed in this research study:
Dialpad
TTEC
DATAMARK
Teledirect
Expivia
Helpware
XACT
American Call Center
LinkSolution
WOW24-7
Simply Contact
SupportYourApp
TELUS International
Mindy Support
Flatworld Solutions
Go4Customer
Invensis Technologies
Magellan Solutions Outsourcing
2nd Office
Acquire BPO
Alorica
Arvato
Frequently Asked Questions
Which application segment captured the leading share in the Corporate Call Center Outsourcing Services market?
How fragmented is the Corporate Call Center Outsourcing Services market?
Which are the key growth drivers in the Corporate Call Center Outsourcing Services market?
Which are the top strategies undertaken by the Corporate Call Center Outsourcing Services market players?
Which technological trends are likely to affect the Corporate Call Center Outsourcing Services market?
What is the expected Corporate Call Center Outsourcing Services market size by 2028?
Which companies are dominating the Corporate Call Center Outsourcing Services market?
Which region is projected to witness the fastest growth in the future?
What factors are restraining the Corporate Call Center Outsourcing Services market growth?
Which are the emerging companies in the Corporate Call Center Outsourcing Services market?


Table of Contents

    1 Market Overview of Corporate Call Center Outsourcing Services

    • 1.1 Corporate Call Center Outsourcing Services Market Overview
      • 1.1.1 Corporate Call Center Outsourcing Services Product Scope
      • 1.1.2 Corporate Call Center Outsourcing Services Market Status and Outlook
    • 1.2 Global Corporate Call Center Outsourcing Services Market Size Overview by Region 2017 VS 2021 VS 2028
    • 1.3 Global Corporate Call Center Outsourcing Services Market Size by Region (2017-2028)
    • 1.4 Global Corporate Call Center Outsourcing Services Historic Market Size by Region (2017-2022)
    • 1.5 Global Corporate Call Center Outsourcing Services Market Size Forecast by Region (2023-2028)
    • 1.6 Key Regions, Corporate Call Center Outsourcing Services Market Size (2017-2028)
      • 1.6.1 North America Corporate Call Center Outsourcing Services Market Size (2017-2028)
      • 1.6.2 Europe Corporate Call Center Outsourcing Services Market Size (2017-2028)
      • 1.6.3 Asia-Pacific Corporate Call Center Outsourcing Services Market Size (2017-2028)
      • 1.6.4 Latin America Corporate Call Center Outsourcing Services Market Size (2017-2028)
      • 1.6.5 Middle East & Africa Corporate Call Center Outsourcing Services Market Size (2017-2028)

    2 Corporate Call Center Outsourcing Services Market Overview by Type

    • 2.1 Global Corporate Call Center Outsourcing Services Market Size by Type: 2017 VS 2021 VS 2028
    • 2.2 Global Corporate Call Center Outsourcing Services Historic Market Size by Type (2017-2022)
    • 2.3 Global Corporate Call Center Outsourcing Services Forecasted Market Size by Type (2023-2028)
    • 2.4 Partial Outsourcing
    • 2.5 Complete Outsourcing

    3 Corporate Call Center Outsourcing Services Market Overview by Application

    • 3.1 Global Corporate Call Center Outsourcing Services Market Size by Application: 2017 VS 2021 VS 2028
    • 3.2 Global Corporate Call Center Outsourcing Services Historic Market Size by Application (2017-2022)
    • 3.3 Global Corporate Call Center Outsourcing Services Forecasted Market Size by Application (2023-2028)
    • 3.4 Large Enterprises
    • 3.5 SMEs

    4 Corporate Call Center Outsourcing Services Competition Analysis by Players

    • 4.1 Global Corporate Call Center Outsourcing Services Market Size by Players (2017-2022)
    • 4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Corporate Call Center Outsourcing Services as of 2021)
    • 4.3 Date of Key Players Enter into Corporate Call Center Outsourcing Services Market
    • 4.4 Global Top Players Corporate Call Center Outsourcing Services Headquarters and Area Served
    • 4.5 Key Players Corporate Call Center Outsourcing Services Product Solution and Service
    • 4.6 Competitive Status
      • 4.6.1 Corporate Call Center Outsourcing Services Market Concentration Rate
      • 4.6.2 Mergers & Acquisitions, Expansion Plans

    5 Company (Top Players) Profiles and Key Data

    • 5.1 Dialpad
      • 5.1.1 Dialpad Profile
      • 5.1.2 Dialpad Main Business
      • 5.1.3 Dialpad Corporate Call Center Outsourcing Services Products, Services and Solutions
      • 5.1.4 Dialpad Corporate Call Center Outsourcing Services Revenue (US$ Million) & (2017-2022)
      • 5.1.5 Dialpad Recent Developments
    • 5.2 TTEC
      • 5.2.1 TTEC Profile
      • 5.2.2 TTEC Main Business
      • 5.2.3 TTEC Corporate Call Center Outsourcing Services Products, Services and Solutions
      • 5.2.4 TTEC Corporate Call Center Outsourcing Services Revenue (US$ Million) & (2017-2022)
      • 5.2.5 TTEC Recent Developments
    • 5.3 DATAMARK
      • 5.3.1 DATAMARK Profile
      • 5.3.2 DATAMARK Main Business
      • 5.3.3 DATAMARK Corporate Call Center Outsourcing Services Products, Services and Solutions
      • 5.3.4 DATAMARK Corporate Call Center Outsourcing Services Revenue (US$ Million) & (2017-2022)
      • 5.3.5 Teledirect Recent Developments
    • 5.4 Teledirect
      • 5.4.1 Teledirect Profile
      • 5.4.2 Teledirect Main Business
      • 5.4.3 Teledirect Corporate Call Center Outsourcing Services Products, Services and Solutions
      • 5.4.4 Teledirect Corporate Call Center Outsourcing Services Revenue (US$ Million) & (2017-2022)
      • 5.4.5 Teledirect Recent Developments
    • 5.5 Expivia
      • 5.5.1 Expivia Profile
      • 5.5.2 Expivia Main Business
      • 5.5.3 Expivia Corporate Call Center Outsourcing Services Products, Services and Solutions
      • 5.5.4 Expivia Corporate Call Center Outsourcing Services Revenue (US$ Million) & (2017-2022)
      • 5.5.5 Expivia Recent Developments
    • 5.6 Helpware
      • 5.6.1 Helpware Profile
      • 5.6.2 Helpware Main Business
      • 5.6.3 Helpware Corporate Call Center Outsourcing Services Products, Services and Solutions
      • 5.6.4 Helpware Corporate Call Center Outsourcing Services Revenue (US$ Million) & (2017-2022)
      • 5.6.5 Helpware Recent Developments
    • 5.7 XACT
      • 5.7.1 XACT Profile
      • 5.7.2 XACT Main Business
      • 5.7.3 XACT Corporate Call Center Outsourcing Services Products, Services and Solutions
      • 5.7.4 XACT Corporate Call Center Outsourcing Services Revenue (US$ Million) & (2017-2022)
      • 5.7.5 XACT Recent Developments
    • 5.8 American Call Center
      • 5.8.1 American Call Center Profile
      • 5.8.2 American Call Center Main Business
      • 5.8.3 American Call Center Corporate Call Center Outsourcing Services Products, Services and Solutions
      • 5.8.4 American Call Center Corporate Call Center Outsourcing Services Revenue (US$ Million) & (2017-2022)
      • 5.8.5 American Call Center Recent Developments
    • 5.9 LinkSolution
      • 5.9.1 LinkSolution Profile
      • 5.9.2 LinkSolution Main Business
      • 5.9.3 LinkSolution Corporate Call Center Outsourcing Services Products, Services and Solutions
      • 5.9.4 LinkSolution Corporate Call Center Outsourcing Services Revenue (US$ Million) & (2017-2022)
      • 5.9.5 LinkSolution Recent Developments
    • 5.10 WOW24-7
      • 5.10.1 WOW24-7 Profile
      • 5.10.2 WOW24-7 Main Business
      • 5.10.3 WOW24-7 Corporate Call Center Outsourcing Services Products, Services and Solutions
      • 5.10.4 WOW24-7 Corporate Call Center Outsourcing Services Revenue (US$ Million) & (2017-2022)
      • 5.10.5 WOW24-7 Recent Developments
    • 5.11 Simply Contact
      • 5.11.1 Simply Contact Profile
      • 5.11.2 Simply Contact Main Business
      • 5.11.3 Simply Contact Corporate Call Center Outsourcing Services Products, Services and Solutions
      • 5.11.4 Simply Contact Corporate Call Center Outsourcing Services Revenue (US$ Million) & (2017-2022)
      • 5.11.5 Simply Contact Recent Developments
    • 5.12 SupportYourApp
      • 5.12.1 SupportYourApp Profile
      • 5.12.2 SupportYourApp Main Business
      • 5.12.3 SupportYourApp Corporate Call Center Outsourcing Services Products, Services and Solutions
      • 5.12.4 SupportYourApp Corporate Call Center Outsourcing Services Revenue (US$ Million) & (2017-2022)
      • 5.12.5 SupportYourApp Recent Developments
    • 5.13 TELUS International
      • 5.13.1 TELUS International Profile
      • 5.13.2 TELUS International Main Business
      • 5.13.3 TELUS International Corporate Call Center Outsourcing Services Products, Services and Solutions
      • 5.13.4 TELUS International Corporate Call Center Outsourcing Services Revenue (US$ Million) & (2017-2022)
      • 5.13.5 TELUS International Recent Developments
    • 5.14 Mindy Support
      • 5.14.1 Mindy Support Profile
      • 5.14.2 Mindy Support Main Business
      • 5.14.3 Mindy Support Corporate Call Center Outsourcing Services Products, Services and Solutions
      • 5.14.4 Mindy Support Corporate Call Center Outsourcing Services Revenue (US$ Million) & (2017-2022)
      • 5.14.5 Mindy Support Recent Developments
    • 5.15 Flatworld Solutions
      • 5.15.1 Flatworld Solutions Profile
      • 5.15.2 Flatworld Solutions Main Business
      • 5.15.3 Flatworld Solutions Corporate Call Center Outsourcing Services Products, Services and Solutions
      • 5.15.4 Flatworld Solutions Corporate Call Center Outsourcing Services Revenue (US$ Million) & (2017-2022)
      • 5.15.5 Flatworld Solutions Recent Developments
    • 5.16 Go4Customer
      • 5.16.1 Go4Customer Profile
      • 5.16.2 Go4Customer Main Business
      • 5.16.3 Go4Customer Corporate Call Center Outsourcing Services Products, Services and Solutions
      • 5.16.4 Go4Customer Corporate Call Center Outsourcing Services Revenue (US$ Million) & (2017-2022)
      • 5.16.5 Go4Customer Recent Developments
    • 5.17 Invensis Technologies
      • 5.17.1 Invensis Technologies Profile
      • 5.17.2 Invensis Technologies Main Business
      • 5.17.3 Invensis Technologies Corporate Call Center Outsourcing Services Products, Services and Solutions
      • 5.17.4 Invensis Technologies Corporate Call Center Outsourcing Services Revenue (US$ Million) & (2017-2022)
      • 5.17.5 Invensis Technologies Recent Developments
    • 5.18 Magellan Solutions Outsourcing
      • 5.18.1 Magellan Solutions Outsourcing Profile
      • 5.18.2 Magellan Solutions Outsourcing Main Business
      • 5.18.3 Magellan Solutions Outsourcing Corporate Call Center Outsourcing Services Products, Services and Solutions
      • 5.18.4 Magellan Solutions Outsourcing Corporate Call Center Outsourcing Services Revenue (US$ Million) & (2017-2022)
      • 5.18.5 Magellan Solutions Outsourcing Recent Developments
    • 5.19 2nd Office
      • 5.19.1 2nd Office Profile
      • 5.19.2 2nd Office Main Business
      • 5.19.3 2nd Office Corporate Call Center Outsourcing Services Products, Services and Solutions
      • 5.19.4 2nd Office Corporate Call Center Outsourcing Services Revenue (US$ Million) & (2017-2022)
      • 5.19.5 2nd Office Recent Developments
    • 5.20 Acquire BPO
      • 5.20.1 Acquire BPO Profile
      • 5.20.2 Acquire BPO Main Business
      • 5.20.3 Acquire BPO Corporate Call Center Outsourcing Services Products, Services and Solutions
      • 5.20.4 Acquire BPO Corporate Call Center Outsourcing Services Revenue (US$ Million) & (2017-2022)
      • 5.20.5 Acquire BPO Recent Developments
    • 5.21 Alorica
      • 5.21.1 Alorica Profile
      • 5.21.2 Alorica Main Business
      • 5.21.3 Alorica Corporate Call Center Outsourcing Services Products, Services and Solutions
      • 5.21.4 Alorica Corporate Call Center Outsourcing Services Revenue (US$ Million) & (2017-2022)
      • 5.21.5 Alorica Recent Developments
    • 5.22 Arvato
      • 5.22.1 Arvato Profile
      • 5.22.2 Arvato Main Business
      • 5.22.3 Arvato Corporate Call Center Outsourcing Services Products, Services and Solutions
      • 5.22.4 Arvato Corporate Call Center Outsourcing Services Revenue (US$ Million) & (2017-2022)
      • 5.22.5 Arvato Recent Developments

    6 North America

    • 6.1 North America Corporate Call Center Outsourcing Services Market Size by Country (2017-2028)
    • 6.2 United States
    • 6.3 Canada

    7 Europe

    • 7.1 Europe Corporate Call Center Outsourcing Services Market Size by Country (2017-2028)
    • 7.2 Germany
    • 7.3 France
    • 7.4 U.K.
    • 7.5 Italy
    • 7.6 Russia

    8 Asia-Pacific

    • 8.1 Asia-Pacific Corporate Call Center Outsourcing Services Market Size by Region (2017-2028)
    • 8.2 China
    • 8.3 Japan
    • 8.4 South Korea
    • 8.5 India
    • 8.6 Australia
    • 8.7 China Taiwan
    • 8.8 Indonesia

    9 Latin America

    • 9.1 Latin America Corporate Call Center Outsourcing Services Market Size by Country (2017-2028)
    • 9.2 Mexico
    • 9.3 Brazil
    • 9.4 Argentina

    10 Middle East & Africa

    • 10.1 Middle East & Africa Corporate Call Center Outsourcing Services Market Size by Country (2017-2028)
    • 10.2 Turkey
    • 10.3 Saudi Arabia
    • 10.4 UAE

    11 Corporate Call Center Outsourcing Services Market Dynamics

    • 11.1 Corporate Call Center Outsourcing Services Industry Trends
    • 11.2 Corporate Call Center Outsourcing Services Market Drivers
    • 11.3 Corporate Call Center Outsourcing Services Market Challenges
    • 11.4 Corporate Call Center Outsourcing Services Market Restraints

    12 Research Finding /Conclusion

      13 Methodology and Data Source

      • 13.1 Methodology/Research Approach
        • 13.1.1 Research Programs/Design
        • 13.1.2 Market Size Estimation
        • 13.1.3 Market Breakdown and Data Triangulation
      • 13.2 Data Source
        • 13.2.1 Secondary Sources
        • 13.2.2 Primary Sources
      • 13.3 Disclaimer

      Summary:
      Get latest Market Research Reports on Corporate Call Center Outsourcing Services. Industry analysis & Market Report on Corporate Call Center Outsourcing Services is a syndicated market report, published as Global Corporate Call Center Outsourcing Services Market Report, History and Forecast 2017-2028, Breakdown Data by Companies, Key Regions, Types and. It is complete Research Study and Industry Analysis of Corporate Call Center Outsourcing Services market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.

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