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Service & Software Global Conversational AI Platform Supply, Demand and Key Producers, 2026-2032

  • RnM4664155
    • |
  • 19 January, 2026
    • |
  • Global
    • |
  • 167 Pages
    • |
  • GIR
    • |
  • Service & Software

The global Conversational AI Platform market size is expected to reach $ 11340 million by 2032, rising at a market growth of 11.0% CAGR during the forecast period (2026-2032).
Conversational AI Platform offers a user-friendly dialog designer to help develop and implement solutions for automating customer service, customer engagement, and human-computer interactions through natural language understanding and speech generation.
Conversational AI platform is mainly classified into the following types: web and APP. APP type have a fast growth rate due to the increasing in mobile phones and pads, it is the most widely used type who takes up about 51% of the global market.
Conversational AI platform has wide range of applications, this report classified them into Large Enterprises (above 300 employees) and SMEs. Large enterprises were the most widely used area that took up about 67% of the global total, while the SMEs have quicker growth rate.
North America is the largest region of conversational AI platform in the world in the past few years and it will keep increasing in the next few years. North America market took up about 38% the global marke.
IBM, Genesys, Microsoft, LivePerson, SAP, etc. are the key suppliers in the global conversational AI platform market. Top 5 took up above 40% of the global market.
This report studies the global Conversational AI Platform demand, key companies, and key regions.
This report is a detailed and comprehensive analysis of the world market for Conversational AI Platform, and provides market size (US$ million) and Year-over-Year (YoY) growth, considering 2025 as the base year. This report explores demand trends and competition, as well as details the characteristics of Conversational AI Platform that contribute to its increasing demand across many markets.
Highlights and key features of the study
Global Conversational AI Platform total market, 2021-2032, (USD Million)
Global Conversational AI Platform total market by region & country, CAGR, 2021-2032, (USD Million)
U.S. VS China: Conversational AI Platform total market, key domestic companies, and share, (USD Million)
Global Conversational AI Platform revenue by player, revenue and market share 2021-2026, (USD Million)
Global Conversational AI Platform total market by Type, CAGR, 2021-2032, (USD Million)
Global Conversational AI Platform total market by End User, CAGR, 2021-2032, (USD Million)
This report profiles major players in the global Conversational AI Platform market based on the following parameters - company overview, revenue, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include SAP, IBM, Microsoft, Ada, Kore.ai, Conversica, LivePerson, Genesys, Boost.ai, Kata.ai, etc.
This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals.
Stakeholders would have ease in decision-making through various strategy matrices used in analyzing the world Conversational AI Platform market
Detailed Segmentation:
Each section contains quantitative market data including market by value (US$ Millions), by player, by regions, by Type, and by End User. Data is given for the years 2021-2032 by year with 2025 as the base year, 2026 as the estimate year, and 2027-2032 as the forecast year.
Global Conversational AI Platform Market, By Region:
United States
China
Europe
Japan
South Korea
ASEAN
India
Rest of World
Global Conversational AI Platform Market, Segmentation by Type:
Web Conversational AI Platform
App Conversational AI Platform
Global Conversational AI Platform Market, Segmentation by End User:
Large Enterprises
SMEs
Companies Profiled:
SAP
IBM
Microsoft
Ada
Kore.ai
Conversica
LivePerson
Genesys
Boost.ai
Kata.ai
Cognigy
OneReach.ai
Avaamo
Aisera
Kasisto
Gupshup
Zoom (Solvvy)
Cegeka (Certainly)
Hyro
Laiye (Mindsay)
Amelia
Rasa
Yellow.ai
Key Questions Answered
1. How big is the global Conversational AI Platform market?
2. What is the demand of the global Conversational AI Platform market?
3. What is the year over year growth of the global Conversational AI Platform market?
4. What is the total value of the global Conversational AI Platform market?
5. Who are the Major Players in the global Conversational AI Platform market?
6. What are the growth factors driving the market demand?


1 Supply Summary

  • 1.1 Conversational AI Platform Introduction
  • 1.2 World Conversational AI Platform Market Size & Forecast (2021 & 2025 & 2032)
  • 1.3 World Conversational AI Platform Total Market by Region (by Headquarter Location)
    • 1.3.1 World Conversational AI Platform Market Size by Region (2021-2032), (by Headquarter Location)
    • 1.3.2 United States Based Company Conversational AI Platform Revenue (2021-2032)
    • 1.3.3 China Based Company Conversational AI Platform Revenue (2021-2032)
    • 1.3.4 Europe Based Company Conversational AI Platform Revenue (2021-2032)
    • 1.3.5 Japan Based Company Conversational AI Platform Revenue (2021-2032)
    • 1.3.6 South Korea Based Company Conversational AI Platform Revenue (2021-2032)
    • 1.3.7 ASEAN Based Company Conversational AI Platform Revenue (2021-2032)
    • 1.3.8 India Based Company Conversational AI Platform Revenue (2021-2032)
  • 1.4 Market Drivers, Restraints and Trends
    • 1.4.1 Conversational AI Platform Market Drivers
    • 1.4.2 Factors Affecting Demand
    • 1.4.3 Major Market Trends

2 Demand Summary

  • 2.1 World Conversational AI Platform Consumption Value (2021-2032)
  • 2.2 World Conversational AI Platform Consumption Value by Region
    • 2.2.1 World Conversational AI Platform Consumption Value by Region (2021-2026)
    • 2.2.2 World Conversational AI Platform Consumption Value Forecast by Region (2027-2032)
  • 2.3 United States Conversational AI Platform Consumption Value (2021-2032)
  • 2.4 China Conversational AI Platform Consumption Value (2021-2032)
  • 2.5 Europe Conversational AI Platform Consumption Value (2021-2032)
  • 2.6 Japan Conversational AI Platform Consumption Value (2021-2032)
  • 2.7 South Korea Conversational AI Platform Consumption Value (2021-2032)
  • 2.8 ASEAN Conversational AI Platform Consumption Value (2021-2032)
  • 2.9 India Conversational AI Platform Consumption Value (2021-2032)

3 World Conversational AI Platform Companies Competitive Analysis

  • 3.1 World Conversational AI Platform Revenue by Player (2021-2026)
  • 3.2 Industry Rank and Concentration Rate (CR)
    • 3.2.1 Global Conversational AI Platform Industry Rank of Major Players
    • 3.2.2 Global Concentration Ratios (CR4) for Conversational AI Platform in 2025
    • 3.2.3 Global Concentration Ratios (CR8) for Conversational AI Platform in 2025
  • 3.3 Conversational AI Platform Company Evaluation Quadrant
  • 3.4 Conversational AI Platform Market: Overall Company Footprint Analysis
    • 3.4.1 Conversational AI Platform Market: Region Footprint
    • 3.4.2 Conversational AI Platform Market: Company Product Type Footprint
    • 3.4.3 Conversational AI Platform Market: Company Product Application Footprint
  • 3.5 Competitive Environment
    • 3.5.1 Historical Structure of the Industry
    • 3.5.2 Barriers of Market Entry
    • 3.5.3 Factors of Competition
  • 3.6 Mergers & Acquisitions Activity

4 United States VS China VS Rest of World (by Headquarter Location)

  • 4.1 United States VS China: Conversational AI Platform Revenue Comparison (by Headquarter Location)
    • 4.1.1 United States VS China: Conversational AI Platform Revenue Comparison (2021 & 2025 & 2032) (by Headquarter Location)
    • 4.1.2 United States VS China: Conversational AI Platform Revenue Market Share Comparison (2021 & 2025 & 2032)
  • 4.2 United States Based Companies VS China Based Companies: Conversational AI Platform Consumption Value Comparison
    • 4.2.1 United States VS China: Conversational AI Platform Consumption Value Comparison (2021 & 2025 & 2032)
    • 4.2.2 United States VS China: Conversational AI Platform Consumption Value Market Share Comparison (2021 & 2025 & 2032)
  • 4.3 United States Based Conversational AI Platform Companies and Market Share, 2021-2026
    • 4.3.1 United States Based Conversational AI Platform Companies, Headquarters (States, Country)
    • 4.3.2 United States Based Companies Conversational AI Platform Revenue, (2021-2026)
  • 4.4 China Based Companies Conversational AI Platform Revenue and Market Share, 2021-2026
    • 4.4.1 China Based Conversational AI Platform Companies, Company Headquarters (Province, Country)
    • 4.4.2 China Based Companies Conversational AI Platform Revenue, (2021-2026)
  • 4.5 Rest of World Based Conversational AI Platform Companies and Market Share, 2021-2026
    • 4.5.1 Rest of World Based Conversational AI Platform Companies, Headquarters (Province, Country)
    • 4.5.2 Rest of World Based Companies Conversational AI Platform Revenue (2021-2026)

5 Market Analysis by Type

  • 5.1 World Conversational AI Platform Market Size Overview by Type: 2021 VS 2025 VS 2032
  • 5.2 Segment Introduction by Type
    • 5.2.1 Web Conversational AI Platform
    • 5.2.2 App Conversational AI Platform
  • 5.3 Market Segment by Type
    • 5.3.1 World Conversational AI Platform Market Size by Type (2021-2026)
    • 5.3.2 World Conversational AI Platform Market Size by Type (2027-2032)
    • 5.3.3 World Conversational AI Platform Market Size Market Share by Type (2027-2032)

6 Market Analysis by End User

  • 6.1 World Conversational AI Platform Market Size Overview by End User: 2021 VS 2025 VS 2032
  • 6.2 Segment Introduction by End User
    • 6.2.1 Large Enterprises
    • 6.2.2 SMEs
  • 6.3 Market Segment by End User
    • 6.3.1 World Conversational AI Platform Market Size by End User (2021-2026)
    • 6.3.2 World Conversational AI Platform Market Size by End User (2027-2032)
    • 6.3.3 World Conversational AI Platform Market Size Market Share by End User (2021-2032)

7 Company Profiles

  • 7.1 SAP
    • 7.1.1 SAP Details
    • 7.1.2 SAP Major Business
    • 7.1.3 SAP Conversational AI Platform Product and Services
    • 7.1.4 SAP Conversational AI Platform Revenue, Gross Margin and Market Share (2021-2026)
    • 7.1.5 SAP Recent Developments/Updates
    • 7.1.6 SAP Competitive Strengths & Weaknesses
  • 7.2 IBM
    • 7.2.1 IBM Details
    • 7.2.2 IBM Major Business
    • 7.2.3 IBM Conversational AI Platform Product and Services
    • 7.2.4 IBM Conversational AI Platform Revenue, Gross Margin and Market Share (2021-2026)
    • 7.2.5 IBM Recent Developments/Updates
    • 7.2.6 IBM Competitive Strengths & Weaknesses
  • 7.3 Microsoft
    • 7.3.1 Microsoft Details
    • 7.3.2 Microsoft Major Business
    • 7.3.3 Microsoft Conversational AI Platform Product and Services
    • 7.3.4 Microsoft Conversational AI Platform Revenue, Gross Margin and Market Share (2021-2026)
    • 7.3.5 Microsoft Recent Developments/Updates
    • 7.3.6 Microsoft Competitive Strengths & Weaknesses
  • 7.4 Ada
    • 7.4.1 Ada Details
    • 7.4.2 Ada Major Business
    • 7.4.3 Ada Conversational AI Platform Product and Services
    • 7.4.4 Ada Conversational AI Platform Revenue, Gross Margin and Market Share (2021-2026)
    • 7.4.5 Ada Recent Developments/Updates
    • 7.4.6 Ada Competitive Strengths & Weaknesses
  • 7.5 Kore.ai
    • 7.5.1 Kore.ai Details
    • 7.5.2 Kore.ai Major Business
    • 7.5.3 Kore.ai Conversational AI Platform Product and Services
    • 7.5.4 Kore.ai Conversational AI Platform Revenue, Gross Margin and Market Share (2021-2026)
    • 7.5.5 Kore.ai Recent Developments/Updates
    • 7.5.6 Kore.ai Competitive Strengths & Weaknesses
  • 7.6 Conversica
    • 7.6.1 Conversica Details
    • 7.6.2 Conversica Major Business
    • 7.6.3 Conversica Conversational AI Platform Product and Services
    • 7.6.4 Conversica Conversational AI Platform Revenue, Gross Margin and Market Share (2021-2026)
    • 7.6.5 Conversica Recent Developments/Updates
    • 7.6.6 Conversica Competitive Strengths & Weaknesses
  • 7.7 LivePerson
    • 7.7.1 LivePerson Details
    • 7.7.2 LivePerson Major Business
    • 7.7.3 LivePerson Conversational AI Platform Product and Services
    • 7.7.4 LivePerson Conversational AI Platform Revenue, Gross Margin and Market Share (2021-2026)
    • 7.7.5 LivePerson Recent Developments/Updates
    • 7.7.6 LivePerson Competitive Strengths & Weaknesses
  • 7.8 Genesys
    • 7.8.1 Genesys Details
    • 7.8.2 Genesys Major Business
    • 7.8.3 Genesys Conversational AI Platform Product and Services
    • 7.8.4 Genesys Conversational AI Platform Revenue, Gross Margin and Market Share (2021-2026)
    • 7.8.5 Genesys Recent Developments/Updates
    • 7.8.6 Genesys Competitive Strengths & Weaknesses
  • 7.9 Boost.ai
    • 7.9.1 Boost.ai Details
    • 7.9.2 Boost.ai Major Business
    • 7.9.3 Boost.ai Conversational AI Platform Product and Services
    • 7.9.4 Boost.ai Conversational AI Platform Revenue, Gross Margin and Market Share (2021-2026)
    • 7.9.5 Boost.ai Recent Developments/Updates
    • 7.9.6 Boost.ai Competitive Strengths & Weaknesses
  • 7.10 Kata.ai
    • 7.10.1 Kata.ai Details
    • 7.10.2 Kata.ai Major Business
    • 7.10.3 Kata.ai Conversational AI Platform Product and Services
    • 7.10.4 Kata.ai Conversational AI Platform Revenue, Gross Margin and Market Share (2021-2026)
    • 7.10.5 Kata.ai Recent Developments/Updates
    • 7.10.6 Kata.ai Competitive Strengths & Weaknesses
  • 7.11 Cognigy
    • 7.11.1 Cognigy Details
    • 7.11.2 Cognigy Major Business
    • 7.11.3 Cognigy Conversational AI Platform Product and Services
    • 7.11.4 Cognigy Conversational AI Platform Revenue, Gross Margin and Market Share (2021-2026)
    • 7.11.5 Cognigy Recent Developments/Updates
    • 7.11.6 Cognigy Competitive Strengths & Weaknesses
  • 7.12 OneReach.ai
    • 7.12.1 OneReach.ai Details
    • 7.12.2 OneReach.ai Major Business
    • 7.12.3 OneReach.ai Conversational AI Platform Product and Services
    • 7.12.4 OneReach.ai Conversational AI Platform Revenue, Gross Margin and Market Share (2021-2026)
    • 7.12.5 OneReach.ai Recent Developments/Updates
    • 7.12.6 OneReach.ai Competitive Strengths & Weaknesses
  • 7.13 Avaamo
    • 7.13.1 Avaamo Details
    • 7.13.2 Avaamo Major Business
    • 7.13.3 Avaamo Conversational AI Platform Product and Services
    • 7.13.4 Avaamo Conversational AI Platform Revenue, Gross Margin and Market Share (2021-2026)
    • 7.13.5 Avaamo Recent Developments/Updates
    • 7.13.6 Avaamo Competitive Strengths & Weaknesses
  • 7.14 Aisera
    • 7.14.1 Aisera Details
    • 7.14.2 Aisera Major Business
    • 7.14.3 Aisera Conversational AI Platform Product and Services
    • 7.14.4 Aisera Conversational AI Platform Revenue, Gross Margin and Market Share (2021-2026)
    • 7.14.5 Aisera Recent Developments/Updates
    • 7.14.6 Aisera Competitive Strengths & Weaknesses
  • 7.15 Kasisto
    • 7.15.1 Kasisto Details
    • 7.15.2 Kasisto Major Business
    • 7.15.3 Kasisto Conversational AI Platform Product and Services
    • 7.15.4 Kasisto Conversational AI Platform Revenue, Gross Margin and Market Share (2021-2026)
    • 7.15.5 Kasisto Recent Developments/Updates
    • 7.15.6 Kasisto Competitive Strengths & Weaknesses
  • 7.16 Gupshup
    • 7.16.1 Gupshup Details
    • 7.16.2 Gupshup Major Business
    • 7.16.3 Gupshup Conversational AI Platform Product and Services
    • 7.16.4 Gupshup Conversational AI Platform Revenue, Gross Margin and Market Share (2021-2026)
    • 7.16.5 Gupshup Recent Developments/Updates
    • 7.16.6 Gupshup Competitive Strengths & Weaknesses
  • 7.17 Zoom (Solvvy)
    • 7.17.1 Zoom (Solvvy) Details
    • 7.17.2 Zoom (Solvvy) Major Business
    • 7.17.3 Zoom (Solvvy) Conversational AI Platform Product and Services
    • 7.17.4 Zoom (Solvvy) Conversational AI Platform Revenue, Gross Margin and Market Share (2021-2026)
    • 7.17.5 Zoom (Solvvy) Recent Developments/Updates
    • 7.17.6 Zoom (Solvvy) Competitive Strengths & Weaknesses
  • 7.18 Cegeka (Certainly)
    • 7.18.1 Cegeka (Certainly) Details
    • 7.18.2 Cegeka (Certainly) Major Business
    • 7.18.3 Cegeka (Certainly) Conversational AI Platform Product and Services
    • 7.18.4 Cegeka (Certainly) Conversational AI Platform Revenue, Gross Margin and Market Share (2021-2026)
    • 7.18.5 Cegeka (Certainly) Recent Developments/Updates
    • 7.18.6 Cegeka (Certainly) Competitive Strengths & Weaknesses
  • 7.19 Hyro
    • 7.19.1 Hyro Details
    • 7.19.2 Hyro Major Business
    • 7.19.3 Hyro Conversational AI Platform Product and Services
    • 7.19.4 Hyro Conversational AI Platform Revenue, Gross Margin and Market Share (2021-2026)
    • 7.19.5 Hyro Recent Developments/Updates
    • 7.19.6 Hyro Competitive Strengths & Weaknesses
  • 7.20 Laiye (Mindsay)
    • 7.20.1 Laiye (Mindsay) Details
    • 7.20.2 Laiye (Mindsay) Major Business
    • 7.20.3 Laiye (Mindsay) Conversational AI Platform Product and Services
    • 7.20.4 Laiye (Mindsay) Conversational AI Platform Revenue, Gross Margin and Market Share (2021-2026)
    • 7.20.5 Laiye (Mindsay) Recent Developments/Updates
    • 7.20.6 Laiye (Mindsay) Competitive Strengths & Weaknesses
  • 7.21 Amelia
    • 7.21.1 Amelia Details
    • 7.21.2 Amelia Major Business
    • 7.21.3 Amelia Conversational AI Platform Product and Services
    • 7.21.4 Amelia Conversational AI Platform Revenue, Gross Margin and Market Share (2021-2026)
    • 7.21.5 Amelia Recent Developments/Updates
    • 7.21.6 Amelia Competitive Strengths & Weaknesses
  • 7.22 Rasa
    • 7.22.1 Rasa Details
    • 7.22.2 Rasa Major Business
    • 7.22.3 Rasa Conversational AI Platform Product and Services
    • 7.22.4 Rasa Conversational AI Platform Revenue, Gross Margin and Market Share (2021-2026)
    • 7.22.5 Rasa Recent Developments/Updates
    • 7.22.6 Rasa Competitive Strengths & Weaknesses
  • 7.23 Yellow.ai
    • 7.23.1 Yellow.ai Details
    • 7.23.2 Yellow.ai Major Business
    • 7.23.3 Yellow.ai Conversational AI Platform Product and Services
    • 7.23.4 Yellow.ai Conversational AI Platform Revenue, Gross Margin and Market Share (2021-2026)
    • 7.23.5 Yellow.ai Recent Developments/Updates
    • 7.23.6 Yellow.ai Competitive Strengths & Weaknesses

8 Industry Chain Analysis

  • 8.1 Conversational AI Platform Industry Chain
  • 8.2 Conversational AI Platform Upstream Analysis
  • 8.3 Conversational AI Platform Midstream Analysis
  • 8.4 Conversational AI Platform Downstream Analysis

9 Research Findings and Conclusion

    10 Appendix

    • 10.1 Methodology
    • 10.2 Research Process and Data Source

    Summary:
    Get latest Market Research Reports on Conversational AI Platform. Industry analysis & Market Report on Conversational AI Platform is a syndicated market report, published as Global Conversational AI Platform Supply, Demand and Key Producers, 2026-2032. It is complete Research Study and Industry Analysis of Conversational AI Platform market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.

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