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Service & Software Global Contact Center Outsourcing Service Market 2023 by Company, Regions, Type and Application, Forecast to 2029

  • RnM4510730
    • |
  • 16 February, 2023
    • |
  • Global
    • |
  • 124 Pages
    • |
  • GIR (Global Info Research)
    • |
  • Service & Software

Contact center outsourcing is the strategic business decision to leverage a 3rd party organization, often called a business process outsourcer or BPO, to manage your call center and customer service operations.
According to our (Global Info Research) latest study, the global Contact Center Outsourcing Service market size was valued at USD million in 2022 and is forecast to a readjusted size of USD million by 2029 with a CAGR of % during review period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
This report is a detailed and comprehensive analysis for global Contact Center Outsourcing Service market. Both quantitative and qualitative analyses are presented by company, by region & country, by Type and by Application. As the market is constantly changing, this report explores the competition, supply and demand trends, as well as key factors that contribute to its changing demands across many markets. Company profiles and product examples of selected competitors, along with market share estimates of some of the selected leaders for the year 2023, are provided.
Key Features:
Global Contact Center Outsourcing Service market size and forecasts, in consumption value ($ Million), 2018-2029
Global Contact Center Outsourcing Service market size and forecasts by region and country, in consumption value ($ Million), 2018-2029
Global Contact Center Outsourcing Service market size and forecasts, by Type and by Application, in consumption value ($ Million), 2018-2029
Global Contact Center Outsourcing Service market shares of main players, in revenue ($ Million), 2018-2023
The Primary Objectives in This Report Are:
To determine the size of the total market opportunity of global and key countries
To assess the growth potential for Contact Center Outsourcing Service
To forecast future growth in each product and end-use market
To assess competitive factors affecting the marketplace
This report profiles key players in the global Contact Center Outsourcing Service market based on the following parameters - company overview, production, value, price, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include Teleperformance, Synnex, Alorica, Atento and Acticall Sitel Group, etc.
This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals, COVID-19 and Russia-Ukraine War Influence.
Market segmentation
Contact Center Outsourcing Service market is split by Type and by Application. For the period 2018-2029, the growth among segments provide accurate calculations and forecasts for consumption value by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.
Market segment by Type
Partial Outsourcing
Complete Outsourcing
Market segment by Application
Large Enterprises
SMEs
Market segment by players, this report covers
Teleperformance
Synnex
Alorica
Atento
Acticall Sitel Group
Arvato
Sykes
TTEC
SERCO GROUP
Xerox Corporation
CGS Inc
Webhelp
StarTek
Grupo Konecta
Carlyle Group (Comdata)
Capita
Hinduja Global Solutions (HGS)
Transcosmos
Five9
Transcom
HKT Teleservices
Telekom Malaysia (VADS)
Invensis Technologies
Market segment by regions, regional analysis covers
North America (United States, Canada, and Mexico)
Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia and Rest of Asia-Pacific)
South America (Brazil, Argentina and Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 13 chapters:
Chapter 1, to describe Contact Center Outsourcing Service product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of Contact Center Outsourcing Service, with revenue, gross margin and global market share of Contact Center Outsourcing Service from 2018 to 2023.
Chapter 3, the Contact Center Outsourcing Service competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and application, with consumption value and growth rate by Type, application, from 2018 to 2029.
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2018 to 2023.and Contact Center Outsourcing Service market forecast, by regions, type and application, with consumption value, from 2024 to 2029.
Chapter 11, market dynamics, drivers, restraints, trends, Porters Five Forces analysis, and Influence of COVID-19 and Russia-Ukraine War
Chapter 12, the key raw materials and key suppliers, and industry chain of Contact Center Outsourcing Service.
Chapter 13, to describe Contact Center Outsourcing Service research findings and conclusion.


1 Market Overview

  • 1.1 Product Overview and Scope of Contact Center Outsourcing Service
  • 1.2 Market Estimation Caveats and Base Year
  • 1.3 Classification of Contact Center Outsourcing Service by Type
    • 1.3.1 Overview: Global Contact Center Outsourcing Service Market Size by Type: 2018 Versus 2022 Versus 2029
    • 1.3.2 Global Contact Center Outsourcing Service Consumption Value Market Share by Type in 2022
    • 1.3.3 Partial Outsourcing
    • 1.3.4 Complete Outsourcing
  • 1.4 Global Contact Center Outsourcing Service Market by Application
    • 1.4.1 Overview: Global Contact Center Outsourcing Service Market Size by Application: 2018 Versus 2022 Versus 2029
    • 1.4.2 Large Enterprises
    • 1.4.3 SMEs
  • 1.5 Global Contact Center Outsourcing Service Market Size & Forecast
  • 1.6 Global Contact Center Outsourcing Service Market Size and Forecast by Region
    • 1.6.1 Global Contact Center Outsourcing Service Market Size by Region: 2018 VS 2022 VS 2029
    • 1.6.2 Global Contact Center Outsourcing Service Market Size by Region, (2018-2029)
    • 1.6.3 North America Contact Center Outsourcing Service Market Size and Prospect (2018-2029)
    • 1.6.4 Europe Contact Center Outsourcing Service Market Size and Prospect (2018-2029)
    • 1.6.5 Asia-Pacific Contact Center Outsourcing Service Market Size and Prospect (2018-2029)
    • 1.6.6 South America Contact Center Outsourcing Service Market Size and Prospect (2018-2029)
    • 1.6.7 Middle East and Africa Contact Center Outsourcing Service Market Size and Prospect (2018-2029)

2 Company Profiles

  • 2.1 Teleperformance
    • 2.1.1 Teleperformance Details
    • 2.1.2 Teleperformance Major Business
    • 2.1.3 Teleperformance Contact Center Outsourcing Service Product and Solutions
    • 2.1.4 Teleperformance Contact Center Outsourcing Service Revenue, Gross Margin and Market Share (2018-2023)
    • 2.1.5 Teleperformance Recent Developments and Future Plans
  • 2.2 Synnex
    • 2.2.1 Synnex Details
    • 2.2.2 Synnex Major Business
    • 2.2.3 Synnex Contact Center Outsourcing Service Product and Solutions
    • 2.2.4 Synnex Contact Center Outsourcing Service Revenue, Gross Margin and Market Share (2018-2023)
    • 2.2.5 Synnex Recent Developments and Future Plans
  • 2.3 Alorica
    • 2.3.1 Alorica Details
    • 2.3.2 Alorica Major Business
    • 2.3.3 Alorica Contact Center Outsourcing Service Product and Solutions
    • 2.3.4 Alorica Contact Center Outsourcing Service Revenue, Gross Margin and Market Share (2018-2023)
    • 2.3.5 Alorica Recent Developments and Future Plans
  • 2.4 Atento
    • 2.4.1 Atento Details
    • 2.4.2 Atento Major Business
    • 2.4.3 Atento Contact Center Outsourcing Service Product and Solutions
    • 2.4.4 Atento Contact Center Outsourcing Service Revenue, Gross Margin and Market Share (2018-2023)
    • 2.4.5 Atento Recent Developments and Future Plans
  • 2.5 Acticall Sitel Group
    • 2.5.1 Acticall Sitel Group Details
    • 2.5.2 Acticall Sitel Group Major Business
    • 2.5.3 Acticall Sitel Group Contact Center Outsourcing Service Product and Solutions
    • 2.5.4 Acticall Sitel Group Contact Center Outsourcing Service Revenue, Gross Margin and Market Share (2018-2023)
    • 2.5.5 Acticall Sitel Group Recent Developments and Future Plans
  • 2.6 Arvato
    • 2.6.1 Arvato Details
    • 2.6.2 Arvato Major Business
    • 2.6.3 Arvato Contact Center Outsourcing Service Product and Solutions
    • 2.6.4 Arvato Contact Center Outsourcing Service Revenue, Gross Margin and Market Share (2018-2023)
    • 2.6.5 Arvato Recent Developments and Future Plans
  • 2.7 Sykes
    • 2.7.1 Sykes Details
    • 2.7.2 Sykes Major Business
    • 2.7.3 Sykes Contact Center Outsourcing Service Product and Solutions
    • 2.7.4 Sykes Contact Center Outsourcing Service Revenue, Gross Margin and Market Share (2018-2023)
    • 2.7.5 Sykes Recent Developments and Future Plans
  • 2.8 TTEC
    • 2.8.1 TTEC Details
    • 2.8.2 TTEC Major Business
    • 2.8.3 TTEC Contact Center Outsourcing Service Product and Solutions
    • 2.8.4 TTEC Contact Center Outsourcing Service Revenue, Gross Margin and Market Share (2018-2023)
    • 2.8.5 TTEC Recent Developments and Future Plans
  • 2.9 SERCO GROUP
    • 2.9.1 SERCO GROUP Details
    • 2.9.2 SERCO GROUP Major Business
    • 2.9.3 SERCO GROUP Contact Center Outsourcing Service Product and Solutions
    • 2.9.4 SERCO GROUP Contact Center Outsourcing Service Revenue, Gross Margin and Market Share (2018-2023)
    • 2.9.5 SERCO GROUP Recent Developments and Future Plans
  • 2.10 Xerox Corporation
    • 2.10.1 Xerox Corporation Details
    • 2.10.2 Xerox Corporation Major Business
    • 2.10.3 Xerox Corporation Contact Center Outsourcing Service Product and Solutions
    • 2.10.4 Xerox Corporation Contact Center Outsourcing Service Revenue, Gross Margin and Market Share (2018-2023)
    • 2.10.5 Xerox Corporation Recent Developments and Future Plans
  • 2.11 CGS Inc
    • 2.11.1 CGS Inc Details
    • 2.11.2 CGS Inc Major Business
    • 2.11.3 CGS Inc Contact Center Outsourcing Service Product and Solutions
    • 2.11.4 CGS Inc Contact Center Outsourcing Service Revenue, Gross Margin and Market Share (2018-2023)
    • 2.11.5 CGS Inc Recent Developments and Future Plans
  • 2.12 Webhelp
    • 2.12.1 Webhelp Details
    • 2.12.2 Webhelp Major Business
    • 2.12.3 Webhelp Contact Center Outsourcing Service Product and Solutions
    • 2.12.4 Webhelp Contact Center Outsourcing Service Revenue, Gross Margin and Market Share (2018-2023)
    • 2.12.5 Webhelp Recent Developments and Future Plans
  • 2.13 StarTek
    • 2.13.1 StarTek Details
    • 2.13.2 StarTek Major Business
    • 2.13.3 StarTek Contact Center Outsourcing Service Product and Solutions
    • 2.13.4 StarTek Contact Center Outsourcing Service Revenue, Gross Margin and Market Share (2018-2023)
    • 2.13.5 StarTek Recent Developments and Future Plans
  • 2.14 Grupo Konecta
    • 2.14.1 Grupo Konecta Details
    • 2.14.2 Grupo Konecta Major Business
    • 2.14.3 Grupo Konecta Contact Center Outsourcing Service Product and Solutions
    • 2.14.4 Grupo Konecta Contact Center Outsourcing Service Revenue, Gross Margin and Market Share (2018-2023)
    • 2.14.5 Grupo Konecta Recent Developments and Future Plans
  • 2.15 Carlyle Group (Comdata)
    • 2.15.1 Carlyle Group (Comdata) Details
    • 2.15.2 Carlyle Group (Comdata) Major Business
    • 2.15.3 Carlyle Group (Comdata) Contact Center Outsourcing Service Product and Solutions
    • 2.15.4 Carlyle Group (Comdata) Contact Center Outsourcing Service Revenue, Gross Margin and Market Share (2018-2023)
    • 2.15.5 Carlyle Group (Comdata) Recent Developments and Future Plans
  • 2.16 Capita
    • 2.16.1 Capita Details
    • 2.16.2 Capita Major Business
    • 2.16.3 Capita Contact Center Outsourcing Service Product and Solutions
    • 2.16.4 Capita Contact Center Outsourcing Service Revenue, Gross Margin and Market Share (2018-2023)
    • 2.16.5 Capita Recent Developments and Future Plans
  • 2.17 Hinduja Global Solutions (HGS)
    • 2.17.1 Hinduja Global Solutions (HGS) Details
    • 2.17.2 Hinduja Global Solutions (HGS) Major Business
    • 2.17.3 Hinduja Global Solutions (HGS) Contact Center Outsourcing Service Product and Solutions
    • 2.17.4 Hinduja Global Solutions (HGS) Contact Center Outsourcing Service Revenue, Gross Margin and Market Share (2018-2023)
    • 2.17.5 Hinduja Global Solutions (HGS) Recent Developments and Future Plans
  • 2.18 Transcosmos
    • 2.18.1 Transcosmos Details
    • 2.18.2 Transcosmos Major Business
    • 2.18.3 Transcosmos Contact Center Outsourcing Service Product and Solutions
    • 2.18.4 Transcosmos Contact Center Outsourcing Service Revenue, Gross Margin and Market Share (2018-2023)
    • 2.18.5 Transcosmos Recent Developments and Future Plans
  • 2.19 Five9
    • 2.19.1 Five9 Details
    • 2.19.2 Five9 Major Business
    • 2.19.3 Five9 Contact Center Outsourcing Service Product and Solutions
    • 2.19.4 Five9 Contact Center Outsourcing Service Revenue, Gross Margin and Market Share (2018-2023)
    • 2.19.5 Five9 Recent Developments and Future Plans
  • 2.20 Transcom
    • 2.20.1 Transcom Details
    • 2.20.2 Transcom Major Business
    • 2.20.3 Transcom Contact Center Outsourcing Service Product and Solutions
    • 2.20.4 Transcom Contact Center Outsourcing Service Revenue, Gross Margin and Market Share (2018-2023)
    • 2.20.5 Transcom Recent Developments and Future Plans
  • 2.21 HKT Teleservices
    • 2.21.1 HKT Teleservices Details
    • 2.21.2 HKT Teleservices Major Business
    • 2.21.3 HKT Teleservices Contact Center Outsourcing Service Product and Solutions
    • 2.21.4 HKT Teleservices Contact Center Outsourcing Service Revenue, Gross Margin and Market Share (2018-2023)
    • 2.21.5 HKT Teleservices Recent Developments and Future Plans
  • 2.22 Telekom Malaysia (VADS)
    • 2.22.1 Telekom Malaysia (VADS) Details
    • 2.22.2 Telekom Malaysia (VADS) Major Business
    • 2.22.3 Telekom Malaysia (VADS) Contact Center Outsourcing Service Product and Solutions
    • 2.22.4 Telekom Malaysia (VADS) Contact Center Outsourcing Service Revenue, Gross Margin and Market Share (2018-2023)
    • 2.22.5 Telekom Malaysia (VADS) Recent Developments and Future Plans
  • 2.23 Invensis Technologies
    • 2.23.1 Invensis Technologies Details
    • 2.23.2 Invensis Technologies Major Business
    • 2.23.3 Invensis Technologies Contact Center Outsourcing Service Product and Solutions
    • 2.23.4 Invensis Technologies Contact Center Outsourcing Service Revenue, Gross Margin and Market Share (2018-2023)
    • 2.23.5 Invensis Technologies Recent Developments and Future Plans

3 Market Competition, by Players

  • 3.1 Global Contact Center Outsourcing Service Revenue and Share by Players (2018-2023)
  • 3.2 Market Share Analysis (2022)
    • 3.2.1 Market Share of Contact Center Outsourcing Service by Company Revenue
    • 3.2.2 Top 3 Contact Center Outsourcing Service Players Market Share in 2022
    • 3.2.3 Top 6 Contact Center Outsourcing Service Players Market Share in 2022
  • 3.3 Contact Center Outsourcing Service Market: Overall Company Footprint Analysis
    • 3.3.1 Contact Center Outsourcing Service Market: Region Footprint
    • 3.3.2 Contact Center Outsourcing Service Market: Company Product Type Footprint
    • 3.3.3 Contact Center Outsourcing Service Market: Company Product Application Footprint
  • 3.4 New Market Entrants and Barriers to Market Entry
  • 3.5 Mergers, Acquisition, Agreements, and Collaborations

4 Market Size Segment by Type

  • 4.1 Global Contact Center Outsourcing Service Consumption Value and Market Share by Type (2018-2023)
  • 4.2 Global Contact Center Outsourcing Service Market Forecast by Type (2024-2029)

5 Market Size Segment by Application

  • 5.1 Global Contact Center Outsourcing Service Consumption Value Market Share by Application (2018-2023)
  • 5.2 Global Contact Center Outsourcing Service Market Forecast by Application (2024-2029)

6 North America

  • 6.1 North America Contact Center Outsourcing Service Consumption Value by Type (2018-2029)
  • 6.2 North America Contact Center Outsourcing Service Consumption Value by Application (2018-2029)
  • 6.3 North America Contact Center Outsourcing Service Market Size by Country
    • 6.3.1 North America Contact Center Outsourcing Service Consumption Value by Country (2018-2029)
    • 6.3.2 United States Contact Center Outsourcing Service Market Size and Forecast (2018-2029)
    • 6.3.3 Canada Contact Center Outsourcing Service Market Size and Forecast (2018-2029)
    • 6.3.4 Mexico Contact Center Outsourcing Service Market Size and Forecast (2018-2029)

7 Europe

  • 7.1 Europe Contact Center Outsourcing Service Consumption Value by Type (2018-2029)
  • 7.2 Europe Contact Center Outsourcing Service Consumption Value by Application (2018-2029)
  • 7.3 Europe Contact Center Outsourcing Service Market Size by Country
    • 7.3.1 Europe Contact Center Outsourcing Service Consumption Value by Country (2018-2029)
    • 7.3.2 Germany Contact Center Outsourcing Service Market Size and Forecast (2018-2029)
    • 7.3.3 France Contact Center Outsourcing Service Market Size and Forecast (2018-2029)
    • 7.3.4 United Kingdom Contact Center Outsourcing Service Market Size and Forecast (2018-2029)
    • 7.3.5 Russia Contact Center Outsourcing Service Market Size and Forecast (2018-2029)
    • 7.3.6 Italy Contact Center Outsourcing Service Market Size and Forecast (2018-2029)

8 Asia-Pacific

  • 8.1 Asia-Pacific Contact Center Outsourcing Service Consumption Value by Type (2018-2029)
  • 8.2 Asia-Pacific Contact Center Outsourcing Service Consumption Value by Application (2018-2029)
  • 8.3 Asia-Pacific Contact Center Outsourcing Service Market Size by Region
    • 8.3.1 Asia-Pacific Contact Center Outsourcing Service Consumption Value by Region (2018-2029)
    • 8.3.2 China Contact Center Outsourcing Service Market Size and Forecast (2018-2029)
    • 8.3.3 Japan Contact Center Outsourcing Service Market Size and Forecast (2018-2029)
    • 8.3.4 South Korea Contact Center Outsourcing Service Market Size and Forecast (2018-2029)
    • 8.3.5 India Contact Center Outsourcing Service Market Size and Forecast (2018-2029)
    • 8.3.6 Southeast Asia Contact Center Outsourcing Service Market Size and Forecast (2018-2029)
    • 8.3.7 Australia Contact Center Outsourcing Service Market Size and Forecast (2018-2029)

9 South America

  • 9.1 South America Contact Center Outsourcing Service Consumption Value by Type (2018-2029)
  • 9.2 South America Contact Center Outsourcing Service Consumption Value by Application (2018-2029)
  • 9.3 South America Contact Center Outsourcing Service Market Size by Country
    • 9.3.1 South America Contact Center Outsourcing Service Consumption Value by Country (2018-2029)
    • 9.3.2 Brazil Contact Center Outsourcing Service Market Size and Forecast (2018-2029)
    • 9.3.3 Argentina Contact Center Outsourcing Service Market Size and Forecast (2018-2029)

10 Middle East & Africa

  • 10.1 Middle East & Africa Contact Center Outsourcing Service Consumption Value by Type (2018-2029)
  • 10.2 Middle East & Africa Contact Center Outsourcing Service Consumption Value by Application (2018-2029)
  • 10.3 Middle East & Africa Contact Center Outsourcing Service Market Size by Country
    • 10.3.1 Middle East & Africa Contact Center Outsourcing Service Consumption Value by Country (2018-2029)
    • 10.3.2 Turkey Contact Center Outsourcing Service Market Size and Forecast (2018-2029)
    • 10.3.3 Saudi Arabia Contact Center Outsourcing Service Market Size and Forecast (2018-2029)
    • 10.3.4 UAE Contact Center Outsourcing Service Market Size and Forecast (2018-2029)

11 Market Dynamics

  • 11.1 Contact Center Outsourcing Service Market Drivers
  • 11.2 Contact Center Outsourcing Service Market Restraints
  • 11.3 Contact Center Outsourcing Service Trends Analysis
  • 11.4 Porters Five Forces Analysis
    • 11.4.1 Threat of New Entrants
    • 11.4.2 Bargaining Power of Suppliers
    • 11.4.3 Bargaining Power of Buyers
    • 11.4.4 Threat of Substitutes
    • 11.4.5 Competitive Rivalry
  • 11.5 Influence of COVID-19 and Russia-Ukraine War
    • 11.5.1 Influence of COVID-19
    • 11.5.2 Influence of Russia-Ukraine War

12 Industry Chain Analysis

  • 12.1 Contact Center Outsourcing Service Industry Chain
  • 12.2 Contact Center Outsourcing Service Upstream Analysis
  • 12.3 Contact Center Outsourcing Service Midstream Analysis
  • 12.4 Contact Center Outsourcing Service Downstream Analysis

13 Research Findings and Conclusion

    14 Appendix

    • 14.1 Methodology
    • 14.2 Research Process and Data Source

    Summary:
    Get latest Market Research Reports on Contact Center Outsourcing Service. Industry analysis & Market Report on Contact Center Outsourcing Service is a syndicated market report, published as Global Contact Center Outsourcing Service Market 2023 by Company, Regions, Type and Application, Forecast to 2029. It is complete Research Study and Industry Analysis of Contact Center Outsourcing Service market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.

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