Global Contact Center as a Service Market Size, Status and Forecast 2019-2025

Table of Contents

1 Report Overview

• 1.1 Study Scope
• 1.2 Key Market Segments
• 1.3 Players Covered
• 1.4 Market Analysis by Type
  • 1.4.1 Global Contact Center as a Service Market Size Growth Rate by Type (2014-2025)
  • 1.4.2 Onshore Outsourcing
  • 1.4.3 Offshore Outsourcing
• 1.5 Market by Application
  • 1.5.1 Global Contact Center as a Service Market Share by Application (2014-2025)
  • 1.5.2 Telecom & IT
  • 1.5.3 BFSI
  • 1.5.4 Healthcare & Life Sciences
  • 1.5.5 Government & Public
  • 1.5.6 Retail & Consumer Goods
  • 1.5.7 Others
• 1.6 Study Objectives
• 1.7 Years Considered

2 Global Growth Trends

• 2.1 Contact Center as a Service Market Size
• 2.2 Contact Center as a Service Growth Trends by Regions
  • 2.2.1 Contact Center as a Service Market Size by Regions (2014-2025)
  • 2.2.2 Contact Center as a Service Market Share by Regions (2014-2019)
• 2.3 Industry Trends
  • 2.3.1 Market Top Trends
  • 2.3.2 Market Drivers
  • 2.3.3 Market Opportunities

3 Market Share by Key Players

• 3.1 Contact Center as a Service Market Size by Manufacturers
  • 3.1.1 Global Contact Center as a Service Revenue by Manufacturers (2014-2019)
  • 3.1.2 Global Contact Center as a Service Revenue Market Share by Manufacturers (2014-2019)
  • 3.1.3 Global Contact Center as a Service Market Concentration Ratio (CR5 and HHI)
• 3.2 Contact Center as a Service Key Players Head office and Area Served
• 3.3 Key Players Contact Center as a Service Product/Solution/Service
• 3.4 Date of Enter into Contact Center as a Service Market
• 3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application

• 4.1 Global Contact Center as a Service Market Size by Type (2014-2019)
• 4.2 Global Contact Center as a Service Market Size by Application (2014-2019)

5 United States

• 5.1 United States Contact Center as a Service Market Size (2014-2019)
• 5.2 Contact Center as a Service Key Players in United States
• 5.3 United States Contact Center as a Service Market Size by Type
• 5.4 United States Contact Center as a Service Market Size by Application

6 Europe

• 6.1 Europe Contact Center as a Service Market Size (2014-2019)
• 6.2 Contact Center as a Service Key Players in Europe
• 6.3 Europe Contact Center as a Service Market Size by Type
• 6.4 Europe Contact Center as a Service Market Size by Application

7 China

• 7.1 China Contact Center as a Service Market Size (2014-2019)
• 7.2 Contact Center as a Service Key Players in China
• 7.3 China Contact Center as a Service Market Size by Type
• 7.4 China Contact Center as a Service Market Size by Application

8 Japan

• 8.1 Japan Contact Center as a Service Market Size (2014-2019)
• 8.2 Contact Center as a Service Key Players in Japan
• 8.3 Japan Contact Center as a Service Market Size by Type
• 8.4 Japan Contact Center as a Service Market Size by Application

9 Southeast Asia

• 9.1 Southeast Asia Contact Center as a Service Market Size (2014-2019)
• 9.2 Contact Center as a Service Key Players in Southeast Asia
• 9.3 Southeast Asia Contact Center as a Service Market Size by Type
• 9.4 Southeast Asia Contact Center as a Service Market Size by Application

10 India

• 10.1 India Contact Center as a Service Market Size (2014-2019)
• 10.2 Contact Center as a Service Key Players in India
• 10.3 India Contact Center as a Service Market Size by Type
• 10.4 India Contact Center as a Service Market Size by Application

11 Central & South America

• 11.1 Central & South America Contact Center as a Service Market Size (2014-2019)
• 11.2 Contact Center as a Service Key Players in Central & South America
• 11.3 Central & South America Contact Center as a Service Market Size by Type
• 11.4 Central & South America Contact Center as a Service Market Size by Application

12 International Players Profiles

• 12.1 Five9
  • 12.1.1 Five9 Company Details
  • 12.1.2 Company Description and Business Overview
  • 12.1.3 Contact Center as a Service Introduction
  • 12.1.4 Five9 Revenue in Contact Center as a Service Business (2014-2019)
  • 12.1.5 Five9 Recent Development
• 12.2 inContact
  • 12.2.1 inContact Company Details
  • 12.2.2 Company Description and Business Overview
  • 12.2.3 Contact Center as a Service Introduction
  • 12.2.4 inContact Revenue in Contact Center as a Service Business (2014-2019)
  • 12.2.5 inContact Recent Development
• 12.3 Talkdesk
  • 12.3.1 Talkdesk Company Details
  • 12.3.2 Company Description and Business Overview
  • 12.3.3 Contact Center as a Service Introduction
  • 12.3.4 Talkdesk Revenue in Contact Center as a Service Business (2014-2019)
  • 12.3.5 Talkdesk Recent Development
• 12.4 Genesys
  • 12.4.1 Genesys Company Details
  • 12.4.2 Company Description and Business Overview
  • 12.4.3 Contact Center as a Service Introduction
  • 12.4.4 Genesys Revenue in Contact Center as a Service Business (2014-2019)
  • 12.4.5 Genesys Recent Development
• 12.5 8x8
  • 12.5.1 8x8 Company Details
  • 12.5.2 Company Description and Business Overview
  • 12.5.3 Contact Center as a Service Introduction
  • 12.5.4 8x8 Revenue in Contact Center as a Service Business (2014-2019)
  • 12.5.5 8x8 Recent Development
• 12.6 NewVoiceMedia
  • 12.6.1 NewVoiceMedia Company Details
  • 12.6.2 Company Description and Business Overview
  • 12.6.3 Contact Center as a Service Introduction
  • 12.6.4 NewVoiceMedia Revenue in Contact Center as a Service Business (2014-2019)
  • 12.6.5 NewVoiceMedia Recent Development
• 12.7 Serenova
  • 12.7.1 Serenova Company Details
  • 12.7.2 Company Description and Business Overview
  • 12.7.3 Contact Center as a Service Introduction
  • 12.7.4 Serenova Revenue in Contact Center as a Service Business (2014-2019)
  • 12.7.5 Serenova Recent Development
• 12.8 Connect First
  • 12.8.1 Connect First Company Details
  • 12.8.2 Company Description and Business Overview
  • 12.8.3 Contact Center as a Service Introduction
  • 12.8.4 Connect First Revenue in Contact Center as a Service Business (2014-2019)
  • 12.8.5 Connect First Recent Development
• 12.9 Noble Systems
  • 12.9.1 Noble Systems Company Details
  • 12.9.2 Company Description and Business Overview
  • 12.9.3 Contact Center as a Service Introduction
  • 12.9.4 Noble Systems Revenue in Contact Center as a Service Business (2014-2019)
  • 12.9.5 Noble Systems Recent Development
• 12.10 Cisco (BroadSoft)
  • 12.10.1 Cisco (BroadSoft) Company Details
  • 12.10.2 Company Description and Business Overview
  • 12.10.3 Contact Center as a Service Introduction
  • 12.10.4 Cisco (BroadSoft) Revenue in Contact Center as a Service Business (2014-2019)
  • 12.10.5 Cisco (BroadSoft) Recent Development
• 12.11 Evolve IP
• 12.12 Nuance
• 12.13 Talkdesk
• 12.14 Genesys
• 12.15 NewVoiceMedia
• 12.16 Content Guru
• 12.17 Puzzel (Intelecom)
• 12.18 Orange Business
• 12.19 Services
• 12.20 Capgemini
• 12.21 BT

13 Market Forecast 2019-2025

• 13.1 Market Size Forecast by Regions
• 13.2 United States
• 13.3 Europe
• 13.4 China
• 13.5 Japan
• 13.6 Southeast Asia
• 13.7 India
• 13.8 Central & South America
• 13.9 Market Size Forecast by Product (2019-2025)
• 13.10 Market Size Forecast by Application (2019-2025)

14 Analyst's Viewpoints/Conclusions

15 Appendix

• 15.1 Research Methodology
  • 15.1.1 Methodology/Research Approach
    • 15.1.1.1 Research Programs/Design
    • 15.1.1.2 Market Size Estimation
    • 12.1.1.3 Market Breakdown and Data Triangulation
  • 15.1.2 Data Source
    • 15.1.2.1 Secondary Sources
    • 15.1.2.2 Primary Sources
• 15.2 Disclaimer