Global Contact Center Analytics Software Market Size, Status and Forecast 2019-2025

1 Report Overview

• 1.1 Study Scope
• 1.2 Key Market Segments
• 1.3 Players Covered: Ranking by Contact Center Analytics Software Revenue
• 1.4 Market by Type
  • 1.4.1 Global Contact Center Analytics Software Market Size Growth Rate by Type: 2020 VS 2026
  • 1.4.2 Speech Analytics
  • 1.4.3 Cross-channel Analytics
  • 1.4.4 Predictive Analytics
  • 1.4.5 Performance Analytics
  • 1.4.6 Text Analytics
• 1.5 Market by Application
  • 1.5.1 Global Contact Center Analytics Software Market Share by Application: 2020 VS 2026
  • 1.5.2 Log Management
  • 1.5.3 Risk and Compliance Management
  • 1.5.4 Real-Time Monitoring and Reporting
  • 1.5.5 Workforce Management
  • 1.5.6 Customer Experience Management
• 1.6 Study Objectives
• 1.7 Years Considered

2 Global Growth Trends

• 2.1 Global Contact Center Analytics Software Market Perspective (2015-2026)
• 2.2 Global Contact Center Analytics Software Growth Trends by Regions
  • 2.2.1 Contact Center Analytics Software Market Size by Regions: 2015 VS 2020 VS 2026
  • 2.2.2 Contact Center Analytics Software Historic Market Share by Regions (2015-2020)
  • 2.2.3 Contact Center Analytics Software Forecasted Market Size by Regions (2021-2026)
• 2.3 Industry Trends and Growth Strategy
  • 2.3.1 Market Top Trends
  • 2.3.2 Market Drivers
  • 2.3.3 Market Challenges
  • 2.3.4 Porter’s Five Forces Analysis
  • 2.3.5 Contact Center Analytics Software Market Growth Strategy
  • 2.3.6 Primary Interviews with Key Contact Center Analytics Software Players (Opinion Leaders)

3 Competition Landscape by Key Players

• 3.1 Global Top Contact Center Analytics Software Players by Market Size
  • 3.1.1 Global Top Contact Center Analytics Software Players by Revenue (2015-2020)
  • 3.1.2 Global Contact Center Analytics Software Revenue Market Share by Players (2015-2020)
  • 3.1.3 Global Contact Center Analytics Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
• 3.2 Global Contact Center Analytics Software Market Concentration Ratio
  • 3.2.1 Global Contact Center Analytics Software Market Concentration Ratio (CR5 and HHI)
  • 3.2.2 Global Top 10 and Top 5 Companies by Contact Center Analytics Software Revenue in 2019
• 3.3 Contact Center Analytics Software Key Players Head office and Area Served
• 3.4 Key Players Contact Center Analytics Software Product Solution and Service
• 3.5 Date of Enter into Contact Center Analytics Software Market
• 3.6 Mergers & Acquisitions, Expansion Plans

4 Market Size by Type (2015-2026)

• 4.1 Global Contact Center Analytics Software Historic Market Size by Type (2015-2020)
• 4.2 Global Contact Center Analytics Software Forecasted Market Size by Type (2021-2026)

5 Market Size by Application (2015-2026)

• 5.1 Global Contact Center Analytics Software Market Size by Application (2015-2020)
• 5.2 Global Contact Center Analytics Software Forecasted Market Size by Application (2021-2026)

6 North America

• 6.1 North America Contact Center Analytics Software Market Size (2015-2020)
• 6.2 Contact Center Analytics Software Key Players in North America (2019-2020)
• 6.3 North America Contact Center Analytics Software Market Size by Type (2015-2020)
• 6.4 North America Contact Center Analytics Software Market Size by Application (2015-2020)

7 Europe

• 7.1 Europe Contact Center Analytics Software Market Size (2015-2020)
• 7.2 Contact Center Analytics Software Key Players in Europe (2019-2020)
• 7.3 Europe Contact Center Analytics Software Market Size by Type (2015-2020)
• 7.4 Europe Contact Center Analytics Software Market Size by Application (2015-2020)

8 China

• 8.1 China Contact Center Analytics Software Market Size (2015-2020)
• 8.2 Contact Center Analytics Software Key Players in China (2019-2020)
• 8.3 China Contact Center Analytics Software Market Size by Type (2015-2020)
• 8.4 China Contact Center Analytics Software Market Size by Application (2015-2020)

9 Japan

• 9.1 Japan Contact Center Analytics Software Market Size (2015-2020)
• 9.2 Contact Center Analytics Software Key Players in Japan (2019-2020)
• 9.3 Japan Contact Center Analytics Software Market Size by Type (2015-2020)
• 9.4 Japan Contact Center Analytics Software Market Size by Application (2015-2020)

10 Southeast Asia

• 10.1 Southeast Asia Contact Center Analytics Software Market Size (2015-2020)
• 10.2 Contact Center Analytics Software Key Players in Southeast Asia (2019-2020)
• 10.3 Southeast Asia Contact Center Analytics Software Market Size by Type (2015-2020)
• 10.4 Southeast Asia Contact Center Analytics Software Market Size by Application (2015-2020)

11 India

• 11.1 India Contact Center Analytics Software Market Size (2015-2020)
• 11.2 Contact Center Analytics Software Key Players in India (2019-2020)
• 11.3 India Contact Center Analytics Software Market Size by Type (2015-2020)
• 11.4 India Contact Center Analytics Software Market Size by Application (2015-2020)

12 Central & South America

• 12.1 Central & South America Contact Center Analytics Software Market Size (2015-2020)
• 12.2 Contact Center Analytics Software Key Players in Central & South America (2019-2020)
• 12.3 Central & South America Contact Center Analytics Software Market Size by Type (2015-2020)
• 12.4 Central & South America Contact Center Analytics Software Market Size by Application (2015-2020)

13 Key Players Profiles

• 13.1 Cisco Systems, Inc. (US)
  • 13.1.1 Cisco Systems, Inc. (US) Company Details
  • 13.1.2 Cisco Systems, Inc. (US) Business Overview
  • 13.1.3 Cisco Systems, Inc. (US) Contact Center Analytics Software Introduction
  • 13.1.4 Cisco Systems, Inc. (US) Revenue in Contact Center Analytics Software Business (2015-2020))
  • 13.1.5 Cisco Systems, Inc. (US) Recent Development
• 13.2 Genpact Limited (Bermuda)
  • 13.2.1 Genpact Limited (Bermuda) Company Details
  • 13.2.2 Genpact Limited (Bermuda) Business Overview
  • 13.2.3 Genpact Limited (Bermuda) Contact Center Analytics Software Introduction
  • 13.2.4 Genpact Limited (Bermuda) Revenue in Contact Center Analytics Software Business (2015-2020)
  • 13.2.5 Genpact Limited (Bermuda) Recent Development
• 13.3 Verint Systems Inc. (US)
  • 13.3.1 Verint Systems Inc. (US) Company Details
  • 13.3.2 Verint Systems Inc. (US) Business Overview
  • 13.3.3 Verint Systems Inc. (US) Contact Center Analytics Software Introduction
  • 13.3.4 Verint Systems Inc. (US) Revenue in Contact Center Analytics Software Business (2015-2020)
  • 13.3.5 Verint Systems Inc. (US) Recent Development
• 13.4 8X8 Inc. (US)
  • 13.4.1 8X8 Inc. (US) Company Details
  • 13.4.2 8X8 Inc. (US) Business Overview
  • 13.4.3 8X8 Inc. (US) Contact Center Analytics Software Introduction
  • 13.4.4 8X8 Inc. (US) Revenue in Contact Center Analytics Software Business (2015-2020)
  • 13.4.5 8X8 Inc. (US) Recent Development
• 13.5 Genesys (US)
  • 13.5.1 Genesys (US) Company Details
  • 13.5.2 Genesys (US) Business Overview
  • 13.5.3 Genesys (US) Contact Center Analytics Software Introduction
  • 13.5.4 Genesys (US) Revenue in Contact Center Analytics Software Business (2015-2020)
  • 13.5.5 Genesys (US) Recent Development
• 13.6 Oracle Corporation (US)
  • 13.6.1 Oracle Corporation (US) Company Details
  • 13.6.2 Oracle Corporation (US) Business Overview
  • 13.6.3 Oracle Corporation (US) Contact Center Analytics Software Introduction
  • 13.6.4 Oracle Corporation (US) Revenue in Contact Center Analytics Software Business (2015-2020)
  • 13.6.5 Oracle Corporation (US) Recent Development
• 13.7 Mitel Networks Corporation (Canada)
  • 13.7.1 Mitel Networks Corporation (Canada) Company Details
  • 13.7.2 Mitel Networks Corporation (Canada) Business Overview
  • 13.7.3 Mitel Networks Corporation (Canada) Contact Center Analytics Software Introduction
  • 13.7.4 Mitel Networks Corporation (Canada) Revenue in Contact Center Analytics Software Business (2015-2020)
  • 13.7.5 Mitel Networks Corporation (Canada) Recent Development
• 13.8 SAP SE (Germany)
  • 13.8.1 SAP SE (Germany) Company Details
  • 13.8.2 SAP SE (Germany) Business Overview
  • 13.8.3 SAP SE (Germany) Contact Center Analytics Software Introduction
  • 13.8.4 SAP SE (Germany) Revenue in Contact Center Analytics Software Business (2015-2020)
  • 13.8.5 SAP SE (Germany) Recent Development
• 13.9 NICE Ltd. (Israel)
  • 13.9.1 NICE Ltd. (Israel) Company Details
  • 13.9.2 NICE Ltd. (Israel) Business Overview
  • 13.9.3 NICE Ltd. (Israel) Contact Center Analytics Software Introduction
  • 13.9.4 NICE Ltd. (Israel) Revenue in Contact Center Analytics Software Business (2015-2020)
  • 13.9.5 NICE Ltd. (Israel) Recent Development
• 13.10 Enghouse Interactive (US)
  • 13.10.1 Enghouse Interactive (US) Company Details
  • 13.10.2 Enghouse Interactive (US) Business Overview
  • 13.10.3 Enghouse Interactive (US) Contact Center Analytics Software Introduction
  • 13.10.4 Enghouse Interactive (US) Revenue in Contact Center Analytics Software Business (2015-2020)
  • 13.10.5 Enghouse Interactive (US) Recent Development
• 13.11 Five9, Inc. (US)
  • 10.11.1 Five9, Inc. (US) Company Details
  • 10.11.2 Five9, Inc. (US) Business Overview
  • 10.11.3 Five9, Inc. (US) Contact Center Analytics Software Introduction
  • 10.11.4 Five9, Inc. (US) Revenue in Contact Center Analytics Software Business (2015-2020)
  • 10.11.5 Five9, Inc. (US) Recent Development
• 13.12 CallMiner (US)
  • 10.12.1 CallMiner (US) Company Details
  • 10.12.2 CallMiner (US) Business Overview
  • 10.12.3 CallMiner (US) Contact Center Analytics Software Introduction
  • 10.12.4 CallMiner (US) Revenue in Contact Center Analytics Software Business (2015-2020)
  • 10.12.5 CallMiner (US) Recent Development
• 13.13 Servion Global Solutions (India)
  • 10.13.1 Servion Global Solutions (India) Company Details
  • 10.13.2 Servion Global Solutions (India) Business Overview
  • 10.13.3 Servion Global Solutions (India) Contact Center Analytics Software Introduction
  • 10.13.4 Servion Global Solutions (India) Revenue in Contact Center Analytics Software Business (2015-2020)
  • 10.13.5 Servion Global Solutions (India) Recent Development

14 Analyst's Viewpoints/Conclusions

15 Appendix

• 15.1 Research Methodology
  • 15.1.1 Methodology/Research Approach
  • 15.1.2 Data Source
• 15.2 Disclaimer