Report Detail
Global Contact Center Analytics Market Size, Status and Forecast 2019-2025
- RnM3539315 |
- 19 June, 2019 |
- Global |
- 98 Pages |
- QYResearch |
- Service & Software
In 2018, the global Contact Center Analytics market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.
This report focuses on the global Contact Center Analytics status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Contact Center Analytics development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
The key players covered in this study
Cisco Systems, Inc.
Genpact Limited
Verint Systems Inc.
8x8, Inc.
Genesys
Oracle Corporation
Mitel Networks Corporation
SAP SE
Nice Ltd.
Enghouse Interactive
Five9, Inc.
Callminer
Servion Global Solutions
Market segment by Type, the product can be split into
On-Premises
On-Demand
Market segment by Application, split into
Automatic Call Distributor
Log Management
Risk and Compliance Management
Real-time Monitoring and Reporting
Workforce Optimization
Customer Experience Management
Others applications
Market segment by Regions/Countries, this report covers
North America
Europe
China
Japan
Southeast Asia
India
Central & South America
The study objectives of this report are:
To analyze global Contact Center Analytics status, future forecast, growth opportunity, key market and key players.
To present the Contact Center Analytics development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.
In this study, the years considered to estimate the market size of Contact Center Analytics are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Table of Contents
1 Report Overview
- 1.1 Study Scope
- 1.2 Key Market Segments
- 1.3 Players Covered
- 1.4 Market Analysis by Type
- 1.4.1 Global Contact Center Analytics Market Size Growth Rate by Type (2014-2025)
- 1.4.2 On-Premises
- 1.4.3 On-Demand
- 1.5 Market by Application
- 1.5.1 Global Contact Center Analytics Market Share by Application (2019-2025)
- 1.5.2 Automatic Call Distributor
- 1.5.3 Log Management
- 1.5.4 Risk and Compliance Management
- 1.5.5 Real-time Monitoring and Reporting
- 1.5.6 Workforce Optimization
- 1.5.7 Customer Experience Management
- 1.5.8 Others applications
- 1.6 Study Objectives
- 1.7 Years Considered
2 Global Growth Trends
- 2.1 Contact Center Analytics Market Size
- 2.2 Contact Center Analytics Growth Trends by Regions
- 2.2.1 Contact Center Analytics Market Size by Regions (2019-2025)
- 2.2.2 Contact Center Analytics Market Share by Regions (2014-2019)
- 2.3 Industry Trends
- 2.3.1 Market Top Trends
- 2.3.2 Market Drivers
- 2.3.3 Market Challenges
- 2.3.4 Porter’s Five Forces Analysis
3 Market Share by Key Players
- 3.1 Contact Center Analytics Market Size by by Players
- 3.1.1 Global Contact Center Analytics Revenue by by Players (2014-2019)
- 3.1.2 Global Contact Center Analytics Revenue Market Share by by Players (2014-2019)
- 3.1.3 Global Contact Center Analytics Market Concentration Ratio (CR5 and HHI)
- 3.2 Contact Center Analytics Key Players Head office and Area Served
- 3.3 Key Players Contact Center Analytics Product/Solution/Service
- 3.4 Date of Enter into Contact Center Analytics Market
- 3.5 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type and Application
- 4.1 Global Contact Center Analytics Market Size by Type (2014-2019)
- 4.2 Global Contact Center Analytics Market Size by Application (2014-2019)
5 North America
- 5.1 North America Contact Center Analytics Market Size (2014-2019)
- 5.2 Contact Center Analytics Key Players in North America
- 5.3 North America Contact Center Analytics Market Size by Type
- 5.4 North America Contact Center Analytics Market Size by Application
6 Europe
- 6.1 Europe Contact Center Analytics Market Size (2014-2019)
- 6.2 Contact Center Analytics Key Players in Europe
- 6.3 Europe Contact Center Analytics Market Size by Type
- 6.4 Europe Contact Center Analytics Market Size by Application
7 China
- 7.1 China Contact Center Analytics Market Size (2014-2019)
- 7.2 Contact Center Analytics Key Players in China
- 7.3 China Contact Center Analytics Market Size by Type
- 7.4 China Contact Center Analytics Market Size by Application
8 Japan
- 8.1 Japan Contact Center Analytics Market Size (2014-2019)
- 8.2 Contact Center Analytics Key Players in Japan
- 8.3 Japan Contact Center Analytics Market Size by Type
- 8.4 Japan Contact Center Analytics Market Size by Application
9 Southeast Asia
- 9.1 Southeast Asia Contact Center Analytics Market Size (2014-2019)
- 9.2 Contact Center Analytics Key Players in Southeast Asia
- 9.3 Southeast Asia Contact Center Analytics Market Size by Type
- 9.4 Southeast Asia Contact Center Analytics Market Size by Application
10 India
- 10.1 India Contact Center Analytics Market Size (2014-2019)
- 10.2 Contact Center Analytics Key Players in India
- 10.3 India Contact Center Analytics Market Size by Type
- 10.4 India Contact Center Analytics Market Size by Application
11 Central & South America
- 11.1 Central & South America Contact Center Analytics Market Size (2014-2019)
- 11.2 Contact Center Analytics Key Players in Central & South America
- 11.3 Central & South America Contact Center Analytics Market Size by Type
- 11.4 Central & South America Contact Center Analytics Market Size by Application
12 International Players Profiles
- 12.1 Cisco Systems, Inc.
- 12.1.1 Cisco Systems, Inc. Company Details
- 12.1.2 Company Description and Business Overview
- 12.1.3 Contact Center Analytics Introduction
- 12.1.4 Cisco Systems, Inc. Revenue in Contact Center Analytics Business (2014-2019))
- 12.1.5 Cisco Systems, Inc. Recent Development
- 12.2 Genpact Limited
- 12.2.1 Genpact Limited Company Details
- 12.2.2 Company Description and Business Overview
- 12.2.3 Contact Center Analytics Introduction
- 12.2.4 Genpact Limited Revenue in Contact Center Analytics Business (2014-2019)
- 12.2.5 Genpact Limited Recent Development
- 12.3 Verint Systems Inc.
- 12.3.1 Verint Systems Inc. Company Details
- 12.3.2 Company Description and Business Overview
- 12.3.3 Contact Center Analytics Introduction
- 12.3.4 Verint Systems Inc. Revenue in Contact Center Analytics Business (2014-2019)
- 12.3.5 Verint Systems Inc. Recent Development
- 12.4 8x8, Inc.
- 12.4.1 8x8, Inc. Company Details
- 12.4.2 Company Description and Business Overview
- 12.4.3 Contact Center Analytics Introduction
- 12.4.4 8x8, Inc. Revenue in Contact Center Analytics Business (2014-2019)
- 12.4.5 8x8, Inc. Recent Development
- 12.5 Genesys
- 12.5.1 Genesys Company Details
- 12.5.2 Company Description and Business Overview
- 12.5.3 Contact Center Analytics Introduction
- 12.5.4 Genesys Revenue in Contact Center Analytics Business (2014-2019)
- 12.5.5 Genesys Recent Development
- 12.6 Oracle Corporation
- 12.6.1 Oracle Corporation Company Details
- 12.6.2 Company Description and Business Overview
- 12.6.3 Contact Center Analytics Introduction
- 12.6.4 Oracle Corporation Revenue in Contact Center Analytics Business (2014-2019)
- 12.6.5 Oracle Corporation Recent Development
- 12.7 Mitel Networks Corporation
- 12.7.1 Mitel Networks Corporation Company Details
- 12.7.2 Company Description and Business Overview
- 12.7.3 Contact Center Analytics Introduction
- 12.7.4 Mitel Networks Corporation Revenue in Contact Center Analytics Business (2014-2019)
- 12.7.5 Mitel Networks Corporation Recent Development
- 12.8 SAP SE
- 12.8.1 SAP SE Company Details
- 12.8.2 Company Description and Business Overview
- 12.8.3 Contact Center Analytics Introduction
- 12.8.4 SAP SE Revenue in Contact Center Analytics Business (2014-2019)
- 12.8.5 SAP SE Recent Development
- 12.9 Nice Ltd.
- 12.9.1 Nice Ltd. Company Details
- 12.9.2 Company Description and Business Overview
- 12.9.3 Contact Center Analytics Introduction
- 12.9.4 Nice Ltd. Revenue in Contact Center Analytics Business (2014-2019)
- 12.9.5 Nice Ltd. Recent Development
- 12.10 Enghouse Interactive
- 12.10.1 Enghouse Interactive Company Details
- 12.10.2 Company Description and Business Overview
- 12.10.3 Contact Center Analytics Introduction
- 12.10.4 Enghouse Interactive Revenue in Contact Center Analytics Business (2014-2019)
- 12.10.5 Enghouse Interactive Recent Development
- 12.11 Five9, Inc.
- 12.12 Callminer
- 12.13 Servion Global Solutions
13 Market Forecast 2019-2025
- 13.1 Market Size Forecast by Product (2019-2025)
- 13.2 Market Size Forecast by Application (2019-2025)
- 13.3 Market Size Forecast by Regions
- 13.4 North America
- 13.5 Europe
- 13.6 China
- 13.7 Japan
- 13.8 Southeast Asia
- 13.9 India
- 13.10 Central & South America
14 Analyst's Viewpoints/Conclusions
15 Appendix
- 15.1 Research Methodology
- 15.1.1 Methodology/Research Approach
- 15.1.1.1 Research Programs/Design
- 15.1.1.2 Market Size Estimation
- 15.1.1.3 Market Breakdown and Data Triangulation
- 15.1.2 Data Source
- 15.1.2.1 Secondary Sources
- 15.1.2.2 Primary Sources
- 15.1.1 Methodology/Research Approach
- 15.2 Disclaimer
Summary:
Get latest Market Research Reports on Contact Center Analytics . Industry analysis & Market Report on Contact Center Analytics is a syndicated market report, published as Global Contact Center Analytics Market Size, Status and Forecast 2019-2025. It is complete Research Study and Industry Analysis of Contact Center Analytics market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.
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