Global Case Management Software Market - Premium Insight, Industry Trends, FPNV Positioning Matrix, Competitive News Feed Analysis, Company Usability Profiles, Market Sizing & Forecasts to 2024 (Q4 2018 Update)

Table of Contents

1. Preface

• 1.1. Objectives of the Study
• 1.2. Market Segmentation & Coverage
• 1.3. Years Considered for the Study
• 1.4. Currency & Pricing
• 1.5. Stakeholders

2. Research & Forecasting

• 2.1. Research Methodology
  • 2.1.1. Research Instruments
    • 2.1.1.1. Secondary Instrument
    • 2.1.1.2. Primary Instrument
  • 2.1.2. Research Approaches
    • 2.1.2.1. Bottom-up Approach
    • 2.1.2.2. Top-down Approach
  • 2.1.3. Research Reliability & Validity
  • 2.1.4. Research Assumptions
  • 2.1.5. Vendor Inclusion Criteria
• 2.2. Forecasting Methodology
  • 2.2.1. Methodology for Market Estimation & Forecasting
  • 2.2.2. Significance and Importance of the Market Estimation & Forecasting

3. Executive Summary

4. Premium Insight

• 4.1. Market Connectivity
• 4.2. Market Data Feed
• 4.3. Market Vendor Ranking Analysis
• 4.4. Market Dynamics
  • 4.4.1. Drivers
  • 4.4.2. Restraints
  • 4.4.3. Opportunities
  • 4.4.4. Challenges
• 4.5. Porter’s Five Forces Analysis
  • 4.5.1. Threat of New Entrants
  • 4.5.2. Threat of Substitutes
  • 4.5.3. Bargaining Power of Customers
  • 4.5.4. Bargaining Power of Suppliers
  • 4.5.5. Industry Rivalry

5. Global Case Management Software Market, by Component

• 5.1. Introduction
• 5.2. Service
  • 5.2.1. Consulting Services
  • 5.2.2. Managed Services
  • 5.2.3. Professional Services
  • 5.2.4. Support & Maintenance
  • 5.2.5. Training & Education
• 5.3. Solution

6. Global Case Management Software Market, by Function

• 6.1. Introduction
• 6.2. Fraud Detection & Anti-Money Laundering
• 6.3. Incident Management
• 6.4. Investigation Management
• 6.5. Legal Workflow Management
• 6.6. Service Request

7. Global Case Management Software Market, by Industry

• 7.1. Introduction
• 7.2. Aerospace & Defense
• 7.3. Automotive & Transportation
• 7.4. Banking, Financial Services & Insurance
• 7.5. Building, Construction & Real Estate
• 7.6. Consumer Goods & Retail
• 7.7. Education
• 7.8. Energy & Utilities
• 7.9. Government & Public Sector
• 7.10. Healthcare & Life Sciences
• 7.11. Information Technology
• 7.12. Manufacturing
• 7.13. Media & Entertainment
• 7.14. Telecommunication
• 7.15. Travel & Hospitality

8. Global Case Management Software Market, by Deployment

• 8.1. Introduction
• 8.2. On-Cloud
• 8.3. On-Premises

9. Global Case Management Software Market, by Geography

• 9.1. Introduction
• 9.2. Americas Case Management Software Market
  • 9.2.1. Americas Case Management Software Market, by Country
    • 9.2.1.1. United States
    • 9.2.1.2. Brazil
    • 9.2.1.3. Canada
    • 9.2.1.4. Mexico
    • 9.2.1.5. Argentina
  • 9.2.2. Americas Case Management Software Market, by Component
  • 9.2.3. Americas Case Management Software Market, by Function
  • 9.2.4. Americas Case Management Software Market, by Industry
  • 9.2.5. Americas Case Management Software Market, by Deployment
• 9.3. Europe, Middle East & Africa Case Management Software Market
  • 9.3.1. Europe, Middle East & Africa Case Management Software Market, by Country
    • 9.3.1.1. United Kingdom
    • 9.3.1.2. Germany
    • 9.3.1.3. France
    • 9.3.1.4. Saudi Arabia
    • 9.3.1.5. United Arab Emirates
    • 9.3.1.6. Italy
    • 9.3.1.7. Russia
  • 9.3.2. Europe, Middle East & Africa Case Management Software Market, by Component
  • 9.3.3. Europe, Middle East & Africa Case Management Software Market, by Function
  • 9.3.4. Europe, Middle East & Africa Case Management Software Market, by Industry
  • 9.3.5. Europe, Middle East & Africa Case Management Software Market, by Deployment
• 9.4. Asia-Pacific Case Management Software Market
  • 9.4.1. Asia-Pacific Case Management Software Market, by Country
    • 9.4.1.1. China
    • 9.4.1.2. Japan
    • 9.4.1.3. India
    • 9.4.1.4. Australia
  • 9.4.2. Asia-Pacific Case Management Software Market, by Component
  • 9.4.3. Asia-Pacific Case Management Software Market, by Function
  • 9.4.4. Asia-Pacific Case Management Software Market, by Industry
  • 9.4.5. Asia-Pacific Case Management Software Market, by Deployment

10. Competitive Strategic Window

• 10.1. Introduction
  • 10.1.1. Leverage Zone
  • 10.1.2. Vantage Zone
  • 10.1.3. Speculative Zone
  • 10.1.4. Bottleneck Zone

11. FPNV Positioning Matrix

• 11.1. Introduction
• 11.2. Scores
  • 11.2.1. Forefront
  • 11.2.2. Pathfinders
  • 11.2.3. Niche
  • 11.2.4. Vital
• 11.3. Business Strategy
• 11.4. Product Satisfaction

12. Competitive News Feed Analysis

13. Company Usability Profiles

• 13.1. AINS, Inc.
• 13.2. Appian Corporation
• 13.3. DST Systems, Inc.
• 13.4. Dell Technologies
• 13.5. International Business Machines Corp
• 13.6. Kofax, Inc.
• 13.7. LexisNexis
• 13.8. MicroPact Inc.
• 13.9. MyCase
• 13.10. Newgen Software Technologies Limited
• 13.11. Pegasystems Inc.
• 13.12. Practice Technology Inc.
• 13.13. Pulpstream
• 13.14. Smokeball
• 13.15. Zola Media, LLC

14. Appendix

• 14.1. Top Reports
• 14.2. Author Details

LIST OF TABLES (51 TABLES)

TABLE 1. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, 2016 - 2024 (USD BILLION)

TABLE 2. GLOBAL CASE MANAGEMENT SOFTWARE MARKET RANKING, BY VENDORS, 2017

TABLE 3. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY COMPONENT, 2016 - 2024 (USD BILLION)

TABLE 4. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY SERVICE, BY GEOGRAPHY, 2016 - 2024 (USD BILLION)

TABLE 5. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY SOLUTION, BY GEOGRAPHY, 2016 - 2024 (USD BILLION)

TABLE 6. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY FUNCTION, 2016 - 2024 (USD BILLION)

TABLE 7. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY FRAUD DETECTION & ANTI-MONEY LAUNDERING, BY GEOGRAPHY, 2016 - 2024 (USD BILLION)

TABLE 8. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY INCIDENT MANAGEMENT, BY GEOGRAPHY, 2016 - 2024 (USD BILLION)

TABLE 9. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY INVESTIGATION MANAGEMENT, BY GEOGRAPHY, 2016 - 2024 (USD BILLION)

TABLE 10. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY LEGAL WORKFLOW MANAGEMENT, BY GEOGRAPHY, 2016 - 2024 (USD BILLION)

TABLE 11. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY SERVICE REQUEST, BY GEOGRAPHY, 2016 - 2024 (USD BILLION)

TABLE 12. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2016 - 2024 (USD BILLION)

TABLE 13. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY AEROSPACE & DEFENSE, BY GEOGRAPHY, 2016 - 2024 (USD BILLION)

TABLE 14. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY AUTOMOTIVE & TRANSPORTATION, BY GEOGRAPHY, 2016 - 2024 (USD BILLION)

TABLE 15. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY BANKING, FINANCIAL SERVICES & INSURANCE, BY GEOGRAPHY, 2016 - 2024 (USD BILLION)

TABLE 16. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY BUILDING, CONSTRUCTION & REAL ESTATE, BY GEOGRAPHY, 2016 - 2024 (USD BILLION)

TABLE 17. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY CONSUMER GOODS & RETAIL, BY GEOGRAPHY, 2016 - 2024 (USD BILLION)

TABLE 18. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY EDUCATION, BY GEOGRAPHY, 2016 - 2024 (USD BILLION)

TABLE 19. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY ENERGY & UTILITIES, BY GEOGRAPHY, 2016 - 2024 (USD BILLION)

TABLE 20. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY GOVERNMENT & PUBLIC SECTOR, BY GEOGRAPHY, 2016 - 2024 (USD BILLION)

TABLE 21. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY HEALTHCARE & LIFE SCIENCES, BY GEOGRAPHY, 2016 - 2024 (USD BILLION)

TABLE 22. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY INFORMATION TECHNOLOGY, BY GEOGRAPHY, 2016 - 2024 (USD BILLION)

TABLE 23. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY MANUFACTURING, BY GEOGRAPHY, 2016 - 2024 (USD BILLION)

TABLE 24. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY MEDIA & ENTERTAINMENT, BY GEOGRAPHY, 2016 - 2024 (USD BILLION)

TABLE 25. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY TELECOMMUNICATION, BY GEOGRAPHY, 2016 - 2024 (USD BILLION)

TABLE 26. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY TRAVEL & HOSPITALITY, BY GEOGRAPHY, 2016 - 2024 (USD BILLION)

TABLE 27. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2016 - 2024 (USD BILLION)

TABLE 28. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY ON-CLOUD, BY GEOGRAPHY, 2016 - 2024 (USD BILLION)

TABLE 29. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY ON-PREMISES, BY GEOGRAPHY, 2016 - 2024 (USD BILLION)

TABLE 30. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY GEOGRAPHY, 2016 - 2024 (USD BILLION)

TABLE 31. AMERICAS CASE MANAGEMENT SOFTWARE MARKET SIZE, 2016 - 2024 (USD BILLION)

TABLE 32. AMERICAS CASE MANAGEMENT SOFTWARE MARKET SIZE, BY COMPONENT, 2016 - 2024 (USD BILLION)

TABLE 33. AMERICAS CASE MANAGEMENT SOFTWARE MARKET SIZE, BY FUNCTION, 2016 - 2024 (USD BILLION)

TABLE 34. AMERICAS CASE MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2016 - 2024 (USD BILLION)

TABLE 35. AMERICAS CASE MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2016 - 2024 (USD BILLION)

TABLE 36. EUROPE, MIDDLE EAST & AFRICA CASE MANAGEMENT SOFTWARE MARKET SIZE, 2016 - 2024 (USD BILLION)

TABLE 37. EUROPE, MIDDLE EAST & AFRICA CASE MANAGEMENT SOFTWARE MARKET SIZE, BY COMPONENT, 2016 - 2024 (USD BILLION)

TABLE 38. EUROPE, MIDDLE EAST & AFRICA CASE MANAGEMENT SOFTWARE MARKET SIZE, BY FUNCTION, 2016 - 2024 (USD BILLION)

TABLE 39. EUROPE, MIDDLE EAST & AFRICA CASE MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2016 - 2024 (USD BILLION)

TABLE 40. EUROPE, MIDDLE EAST & AFRICA CASE MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2016 - 2024 (USD BILLION)

TABLE 41. ASIA-PACIFIC CASE MANAGEMENT SOFTWARE MARKET SIZE, 2016 - 2024 (USD BILLION)

TABLE 42. ASIA-PACIFIC CASE MANAGEMENT SOFTWARE MARKET SIZE, BY COMPONENT, 2016 - 2024 (USD BILLION)

TABLE 43. ASIA-PACIFIC CASE MANAGEMENT SOFTWARE MARKET SIZE, BY FUNCTION, 2016 - 2024 (USD BILLION)

TABLE 44. ASIA-PACIFIC CASE MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2016 - 2024 (USD BILLION)

TABLE 45. ASIA-PACIFIC CASE MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2016 - 2024 (USD BILLION)

TABLE 46. 360IRESEARCH SCORES FOR FOREFRONT IN CASE MANAGEMENT SOFTWARE MARKET

TABLE 47. 360IRESEARCH SCORES FOR PATHFINDERS IN CASE MANAGEMENT SOFTWARE MARKET

TABLE 48. 360IRESEARCH SCORES FOR NICHE IN CASE MANAGEMENT SOFTWARE MARKET

TABLE 49. 360IRESEARCH SCORES FOR VITAL IN CASE MANAGEMENT SOFTWARE MARKET

TABLE 50. 360IRESEARCH FPNV POSITIONING MATRIX BUSINESS STRATEGY FOR CASE MANAGEMENT SOFTWARE MARKET

TABLE 51. 360IRESEARCH FPNV POSITIONING MATRIX PRODUCT SATISFACTION FOR CASE MANAGEMENT SOFTWARE MARKET

LIST OF FIGURES (45 TABLES)

FIGURE 1. GLOBAL CASE MANAGEMENT SOFTWARE MARKET: YEARS CONSIDERED FOR THE STUDY

FIGURE 2. GLOBAL CASE MANAGEMENT SOFTWARE MARKET: KEY RESEARCH METHODOLOGY

FIGURE 3. GLOBAL CASE MANAGEMENT SOFTWARE MARKET: KEY RESEARCH INSTRUMENTS

FIGURE 4. GLOBAL CASE MANAGEMENT SOFTWARE MARKET: KEY SECONDARY INSTRUMENT SOURCES

FIGURE 5. GLOBAL CASE MANAGEMENT SOFTWARE MARKET: KEY POTENTIAL RESPONDENTS

FIGURE 6. GLOBAL CASE MANAGEMENT SOFTWARE MARKET: KEY BREAKDOWN OF PRIMARY INSTRUMENT

FIGURE 7. GLOBAL CASE MANAGEMENT SOFTWARE MARKET: KEY RESEARCH APPROACHES

FIGURE 8. GLOBAL CASE MANAGEMENT SOFTWARE MARKET: KEY DATA TRIANGULATION

FIGURE 9. GLOBAL CASE MANAGEMENT SOFTWARE MARKET: KEY RESEARCH ASSUMPTIONS

FIGURE 10. CASE MANAGEMENT SOFTWARE MARKET: KEY MARKET CONNECTIVITY

FIGURE 11. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, 2016 - 2024 (USD BILLION)

FIGURE 12. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY COMPONENT, 2017 VS 2024 (USD BILLION)

FIGURE 13. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY SERVICE, BY GEOGRAPHY, 2017 VS 2024 (USD BILLION)

FIGURE 14. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY SOLUTION, BY GEOGRAPHY, 2017 VS 2024 (USD BILLION)

FIGURE 15. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY FUNCTION, 2017 VS 2024 (USD BILLION)

FIGURE 16. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY FRAUD DETECTION & ANTI-MONEY LAUNDERING, BY GEOGRAPHY, 2017 VS 2024 (USD BILLION)

FIGURE 17. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY INCIDENT MANAGEMENT, BY GEOGRAPHY, 2017 VS 2024 (USD BILLION)

FIGURE 18. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY INVESTIGATION MANAGEMENT, BY GEOGRAPHY, 2017 VS 2024 (USD BILLION)

FIGURE 19. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY LEGAL WORKFLOW MANAGEMENT, BY GEOGRAPHY, 2017 VS 2024 (USD BILLION)

FIGURE 20. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY SERVICE REQUEST, BY GEOGRAPHY, 2017 VS 2024 (USD BILLION)

FIGURE 21. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2017 VS 2024 (USD BILLION)

FIGURE 22. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY AEROSPACE & DEFENSE, BY GEOGRAPHY, 2017 VS 2024 (USD BILLION)

FIGURE 23. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY AUTOMOTIVE & TRANSPORTATION, BY GEOGRAPHY, 2017 VS 2024 (USD BILLION)

FIGURE 24. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY BANKING, FINANCIAL SERVICES & INSURANCE, BY GEOGRAPHY, 2017 VS 2024 (USD BILLION)

FIGURE 25. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY BUILDING, CONSTRUCTION & REAL ESTATE, BY GEOGRAPHY, 2017 VS 2024 (USD BILLION)

FIGURE 26. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY CONSUMER GOODS & RETAIL, BY GEOGRAPHY, 2017 VS 2024 (USD BILLION)

FIGURE 27. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY EDUCATION, BY GEOGRAPHY, 2017 VS 2024 (USD BILLION)

FIGURE 28. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY ENERGY & UTILITIES, BY GEOGRAPHY, 2017 VS 2024 (USD BILLION)

FIGURE 29. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY GOVERNMENT & PUBLIC SECTOR, BY GEOGRAPHY, 2017 VS 2024 (USD BILLION)

FIGURE 30. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY HEALTHCARE & LIFE SCIENCES, BY GEOGRAPHY, 2017 VS 2024 (USD BILLION)

FIGURE 31. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY INFORMATION TECHNOLOGY, BY GEOGRAPHY, 2017 VS 2024 (USD BILLION)

FIGURE 32. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY MANUFACTURING, BY GEOGRAPHY, 2017 VS 2024 (USD BILLION)

FIGURE 33. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY MEDIA & ENTERTAINMENT, BY GEOGRAPHY, 2017 VS 2024 (USD BILLION)

FIGURE 34. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY TELECOMMUNICATION, BY GEOGRAPHY, 2017 VS 2024 (USD BILLION)

FIGURE 35. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY TRAVEL & HOSPITALITY, BY GEOGRAPHY, 2017 VS 2024 (USD BILLION)

FIGURE 36. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2017 VS 2024 (USD BILLION)

FIGURE 37. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY ON-CLOUD, BY GEOGRAPHY, 2017 VS 2024 (USD BILLION)

FIGURE 38. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY ON-PREMISES, BY GEOGRAPHY, 2017 VS 2024 (USD BILLION)

FIGURE 39. GLOBAL CASE MANAGEMENT SOFTWARE MARKET SIZE, BY GEOGRAPHY, 2017 (USD BILLION)

FIGURE 40. 360IRESEARCH COMPETITIVE STRATEGIC WINDOW FOR GLOBAL CASE MANAGEMENT SOFTWARE MARKET, BY COMPONENT, 2024

FIGURE 41. 360IRESEARCH COMPETITIVE STRATEGIC WINDOW FOR GLOBAL CASE MANAGEMENT SOFTWARE MARKET, BY FUNCTION, 2024

FIGURE 42. 360IRESEARCH COMPETITIVE STRATEGIC WINDOW FOR GLOBAL CASE MANAGEMENT SOFTWARE MARKET, BY INDUSTRY, 2024

FIGURE 43. 360IRESEARCH COMPETITIVE STRATEGIC WINDOW FOR GLOBAL CASE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, 2024

FIGURE 44. 360IRESEARCH COMPETITIVE STRATEGIC WINDOW FOR GLOBAL CASE MANAGEMENT SOFTWARE MARKET, BY GEOGRAPHY, 2024

FIGURE 45. 360IRESEARCH FPNV POSITIONING MATRIX FOR CASE MANAGEMENT SOFTWARE MARKET