Global Call Center Outsourcing Market Size, Status and Forecast 2020-2026

1 Report Overview

• 1.1 Study Scope
• 1.2 Key Market Segments
• 1.3 Players Covered: Ranking by Call Center Outsourcing Revenue
• 1.4 Market by Type
  • 1.4.1 Global Call Center Outsourcing Market Size Growth Rate by Type: 2020 VS 2026
  • 1.4.2 Inbound Call Services
  • 1.4.3 Outbound Call Services
  • 1.4.4 Others
• 1.5 Market by Application
  • 1.5.1 Global Call Center Outsourcing Market Share by Application: 2020 VS 2026
  • 1.5.2 BFSI
  • 1.5.3 Retail
  • 1.5.4 Government
  • 1.5.5 IT & Telecommunication
  • 1.5.6 Defense Aerospace & Intelligence
  • 1.5.7 Manufacturing
• 1.6 Study Objectives
• 1.7 Years Considered

2 Global Growth Trends

• 2.1 Global Call Center Outsourcing Market Perspective (2015-2026)
• 2.2 Global Call Center Outsourcing Growth Trends by Regions
  • 2.2.1 Call Center Outsourcing Market Size by Regions: 2015 VS 2020 VS 2026
  • 2.2.2 Call Center Outsourcing Historic Market Share by Regions (2015-2020)
  • 2.2.3 Call Center Outsourcing Forecasted Market Size by Regions (2021-2026)
• 2.3 Industry Trends and Growth Strategy
  • 2.3.1 Market Top Trends
  • 2.3.2 Market Drivers
  • 2.3.3 Market Challenges
  • 2.3.4 Porter’s Five Forces Analysis
  • 2.3.5 Call Center Outsourcing Market Growth Strategy
  • 2.3.6 Primary Interviews with Key Call Center Outsourcing Players (Opinion Leaders)

3 Competition Landscape by Key Players

• 3.1 Global Top Call Center Outsourcing Players by Market Size
  • 3.1.1 Global Top Call Center Outsourcing Players by Revenue (2015-2020)
  • 3.1.2 Global Call Center Outsourcing Revenue Market Share by Players (2015-2020)
  • 3.1.3 Global Call Center Outsourcing Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
• 3.2 Global Call Center Outsourcing Market Concentration Ratio
  • 3.2.1 Global Call Center Outsourcing Market Concentration Ratio (CR5 and HHI)
  • 3.2.2 Global Top 10 and Top 5 Companies by Call Center Outsourcing Revenue in 2019
• 3.3 Call Center Outsourcing Key Players Head office and Area Served
• 3.4 Key Players Call Center Outsourcing Product Solution and Service
• 3.5 Date of Enter into Call Center Outsourcing Market
• 3.6 Mergers & Acquisitions, Expansion Plans

4 Market Size by Type (2015-2026)

• 4.1 Global Call Center Outsourcing Historic Market Size by Type (2015-2020)
• 4.2 Global Call Center Outsourcing Forecasted Market Size by Type (2021-2026)

5 Market Size by Application (2015-2026)

• 5.1 Global Call Center Outsourcing Market Size by Application (2015-2020)
• 5.2 Global Call Center Outsourcing Forecasted Market Size by Application (2021-2026)

6 North America

• 6.1 North America Call Center Outsourcing Market Size (2015-2020)
• 6.2 Call Center Outsourcing Key Players in North America (2019-2020)
• 6.3 North America Call Center Outsourcing Market Size by Type (2015-2020)
• 6.4 North America Call Center Outsourcing Market Size by Application (2015-2020)

7 Europe

• 7.1 Europe Call Center Outsourcing Market Size (2015-2020)
• 7.2 Call Center Outsourcing Key Players in Europe (2019-2020)
• 7.3 Europe Call Center Outsourcing Market Size by Type (2015-2020)
• 7.4 Europe Call Center Outsourcing Market Size by Application (2015-2020)

8 China

• 8.1 China Call Center Outsourcing Market Size (2015-2020)
• 8.2 Call Center Outsourcing Key Players in China (2019-2020)
• 8.3 China Call Center Outsourcing Market Size by Type (2015-2020)
• 8.4 China Call Center Outsourcing Market Size by Application (2015-2020)

9 Japan

• 9.1 Japan Call Center Outsourcing Market Size (2015-2020)
• 9.2 Call Center Outsourcing Key Players in Japan (2019-2020)
• 9.3 Japan Call Center Outsourcing Market Size by Type (2015-2020)
• 9.4 Japan Call Center Outsourcing Market Size by Application (2015-2020)

10 Southeast Asia

• 10.1 Southeast Asia Call Center Outsourcing Market Size (2015-2020)
• 10.2 Call Center Outsourcing Key Players in Southeast Asia (2019-2020)
• 10.3 Southeast Asia Call Center Outsourcing Market Size by Type (2015-2020)
• 10.4 Southeast Asia Call Center Outsourcing Market Size by Application (2015-2020)

11 India

• 11.1 India Call Center Outsourcing Market Size (2015-2020)
• 11.2 Call Center Outsourcing Key Players in India (2019-2020)
• 11.3 India Call Center Outsourcing Market Size by Type (2015-2020)
• 11.4 India Call Center Outsourcing Market Size by Application (2015-2020)

12 Central & South America

• 12.1 Central & South America Call Center Outsourcing Market Size (2015-2020)
• 12.2 Call Center Outsourcing Key Players in Central & South America (2019-2020)
• 12.3 Central & South America Call Center Outsourcing Market Size by Type (2015-2020)
• 12.4 Central & South America Call Center Outsourcing Market Size by Application (2015-2020)

13 Key Players Profiles

• 13.1 Xerox Corporation
  • 13.1.1 Xerox Corporation Company Details
  • 13.1.2 Xerox Corporation Business Overview
  • 13.1.3 Xerox Corporation Call Center Outsourcing Introduction
  • 13.1.4 Xerox Corporation Revenue in Call Center Outsourcing Business (2015-2020))
  • 13.1.5 Xerox Corporation Recent Development
• 13.2 IBM Global Services
  • 13.2.1 IBM Global Services Company Details
  • 13.2.2 IBM Global Services Business Overview
  • 13.2.3 IBM Global Services Call Center Outsourcing Introduction
  • 13.2.4 IBM Global Services Revenue in Call Center Outsourcing Business (2015-2020)
  • 13.2.5 IBM Global Services Recent Development
• 13.3 CGS
  • 13.3.1 CGS Company Details
  • 13.3.2 CGS Business Overview
  • 13.3.3 CGS Call Center Outsourcing Introduction
  • 13.3.4 CGS Revenue in Call Center Outsourcing Business (2015-2020)
  • 13.3.5 CGS Recent Development
• 13.4 Datamark, Inc.
  • 13.4.1 Datamark, Inc. Company Details
  • 13.4.2 Datamark, Inc. Business Overview
  • 13.4.3 Datamark, Inc. Call Center Outsourcing Introduction
  • 13.4.4 Datamark, Inc. Revenue in Call Center Outsourcing Business (2015-2020)
  • 13.4.5 Datamark, Inc. Recent Development
• 13.5 Infinit Contact
  • 13.5.1 Infinit Contact Company Details
  • 13.5.2 Infinit Contact Business Overview
  • 13.5.3 Infinit Contact Call Center Outsourcing Introduction
  • 13.5.4 Infinit Contact Revenue in Call Center Outsourcing Business (2015-2020)
  • 13.5.5 Infinit Contact Recent Development
• 13.6 Five9
  • 13.6.1 Five9 Company Details
  • 13.6.2 Five9 Business Overview
  • 13.6.3 Five9 Call Center Outsourcing Introduction
  • 13.6.4 Five9 Revenue in Call Center Outsourcing Business (2015-2020)
  • 13.6.5 Five9 Recent Development
• 13.7 Runway
  • 13.7.1 Runway Company Details
  • 13.7.2 Runway Business Overview
  • 13.7.3 Runway Call Center Outsourcing Introduction
  • 13.7.4 Runway Revenue in Call Center Outsourcing Business (2015-2020)
  • 13.7.5 Runway Recent Development
• 13.8 Invensis
  • 13.8.1 Invensis Company Details
  • 13.8.2 Invensis Business Overview
  • 13.8.3 Invensis Call Center Outsourcing Introduction
  • 13.8.4 Invensis Revenue in Call Center Outsourcing Business (2015-2020)
  • 13.8.5 Invensis Recent Development
• 13.9 Infinit-O
  • 13.9.1 Infinit-O Company Details
  • 13.9.2 Infinit-O Business Overview
  • 13.9.3 Infinit-O Call Center Outsourcing Introduction
  • 13.9.4 Infinit-O Revenue in Call Center Outsourcing Business (2015-2020)
  • 13.9.5 Infinit-O Recent Development
• 13.10 PSI
  • 13.10.1 PSI Company Details
  • 13.10.2 PSI Business Overview
  • 13.10.3 PSI Call Center Outsourcing Introduction
  • 13.10.4 PSI Revenue in Call Center Outsourcing Business (2015-2020)
  • 13.10.5 PSI Recent Development
• 13.11 Sitel Worldwide Corporation
  • 10.11.1 Sitel Worldwide Corporation Company Details
  • 10.11.2 Sitel Worldwide Corporation Business Overview
  • 10.11.3 Sitel Worldwide Corporation Call Center Outsourcing Introduction
  • 10.11.4 Sitel Worldwide Corporation Revenue in Call Center Outsourcing Business (2015-2020)
  • 10.11.5 Sitel Worldwide Corporation Recent Development

14 Analyst's Viewpoints/Conclusions

15 Appendix

• 15.1 Research Methodology
  • 15.1.1 Methodology/Research Approach
  • 15.1.2 Data Source
• 15.2 Disclaimer