Global Call Center AI Market 2019 by Company, Regions, Type and Application, Forecast to 2024

Table of Contents

1 Call Center AI Market Overview

• 1.1 Product Overview and Scope of Call Center AI
• 1.2 Classification of Call Center AI by Types
  • 1.2.1 Global Call Center AI Revenue Comparison by Types (2019-2024)
  • 1.2.2 Global Call Center AI Revenue Market Share by Types in 2018
  • 1.2.3 Cloud-Based
  • 1.2.4 On-Premise
• 1.3 Global Call Center AI Market by Application
  • 1.3.1 Global Call Center AI Market Size and Market Share Comparison by Applications (2014-2024)
  • 1.3.2 BFSI
  • 1.3.3 Retail and E-commerce
  • 1.3.4 Telecommunications
  • 1.3.5 Health Care
  • 1.3.6 Media and Entertainment
• 1.4 Global Call Center AI Market by Regions
  • 1.4.1 Global Call Center AI Market Size (Million USD) Comparison by Regions (2014-2024)
  • 1.4.1 North America (USA, Canada and Mexico) Call Center AI Status and Prospect (2014-2024)
  • 1.4.2 Europe (Germany, France, UK, Russia and Italy) Call Center AI Status and Prospect (2014-2024)
  • 1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Call Center AI Status and Prospect (2014-2024)
  • 1.4.4 South America (Brazil, Argentina, Colombia) Call Center AI Status and Prospect (2014-2024)
  • 1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Call Center AI Status and Prospect (2014-2024)
• 1.5 Global Market Size of Call Center AI (2014-2024)

2 Company Profiles

• 2.1 IBM (US)
  • 2.1.1 Business Overview
  • 2.1.2 Call Center AI Type and Applications
    • 2.1.2.1 Product A
    • 2.1.2.2 Product B
  • 2.1.3 IBM (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
• 2.2 Google (US)
  • 2.2.1 Business Overview
  • 2.2.2 Call Center AI Type and Applications
    • 2.2.2.1 Product A
    • 2.2.2.2 Product B
  • 2.2.3 Google (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
• 2.3 Microsoft (US)
  • 2.3.1 Business Overview
  • 2.3.2 Call Center AI Type and Applications
    • 2.3.2.1 Product A
    • 2.3.2.2 Product B
  • 2.3.3 Microsoft (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
• 2.4 Oracle (US)
  • 2.4.1 Business Overview
  • 2.4.2 Call Center AI Type and Applications
    • 2.4.2.1 Product A
    • 2.4.2.2 Product B
  • 2.4.3 Oracle (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
• 2.5 SAP (Germany)
  • 2.5.1 Business Overview
  • 2.5.2 Call Center AI Type and Applications
    • 2.5.2.1 Product A
    • 2.5.2.2 Product B
  • 2.5.3 SAP (Germany) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
• 2.6 AWS (US)
  • 2.6.1 Business Overview
  • 2.6.2 Call Center AI Type and Applications
    • 2.6.2.1 Product A
    • 2.6.2.2 Product B
  • 2.6.3 AWS (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
• 2.7 Nuance Communications (US)
  • 2.7.1 Business Overview
  • 2.7.2 Call Center AI Type and Applications
    • 2.7.2.1 Product A
    • 2.7.2.2 Product B
  • 2.7.3 Nuance Communications (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
• 2.8 Avaya (US)
  • 2.8.1 Business Overview
  • 2.8.2 Call Center AI Type and Applications
    • 2.8.2.1 Product A
    • 2.8.2.2 Product B
  • 2.8.3 Avaya (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
• 2.9 Haptik (India)
  • 2.9.1 Business Overview
  • 2.9.2 Call Center AI Type and Applications
    • 2.9.2.1 Product A
    • 2.9.2.2 Product B
  • 2.9.3 Haptik (India) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
• 2.10 Artificial Solutions (Spain)
  • 2.10.1 Business Overview
  • 2.10.2 Call Center AI Type and Applications
    • 2.10.2.1 Product A
    • 2.10.2.2 Product B
  • 2.10.3 Artificial Solutions (Spain) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
• 2.11 Zendesk (US)
  • 2.11.1 Business Overview
  • 2.11.2 Call Center AI Type and Applications
    • 2.11.2.1 Product A
    • 2.11.2.2 Product B
  • 2.11.3 Zendesk (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
• 2.12 Conversica (US)
  • 2.12.1 Business Overview
  • 2.12.2 Call Center AI Type and Applications
    • 2.12.2.1 Product A
    • 2.12.2.2 Product B
  • 2.12.3 Conversica (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
• 2.13 Rulai (US)
  • 2.13.1 Business Overview
  • 2.13.2 Call Center AI Type and Applications
    • 2.13.2.1 Product A
    • 2.13.2.2 Product B
  • 2.13.3 Rulai (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
• 2.14 Inbenta Technologies (US)
  • 2.14.1 Business Overview
  • 2.14.2 Call Center AI Type and Applications
    • 2.14.2.1 Product A
    • 2.14.2.2 Product B
  • 2.14.3 Inbenta Technologies (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
• 2.15 Kore.ai (US)
  • 2.15.1 Business Overview
  • 2.15.2 Call Center AI Type and Applications
    • 2.15.2.1 Product A
    • 2.15.2.2 Product B
  • 2.15.3 Kore.ai (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
• 2.16 EdgeVerve Systems (Infosys) (India)
  • 2.16.1 Business Overview
  • 2.16.2 Call Center AI Type and Applications
    • 2.16.2.1 Product A
    • 2.16.2.2 Product B
  • 2.16.3 EdgeVerve Systems (Infosys) (India) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
• 2.17 Pypestream (US)
  • 2.17.1 Business Overview
  • 2.17.2 Call Center AI Type and Applications
    • 2.17.2.1 Product A
    • 2.17.2.2 Product B
  • 2.17.3 Pypestream (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
• 2.18 Avaamo (US)
  • 2.18.1 Business Overview
  • 2.18.2 Call Center AI Type and Applications
    • 2.18.2.1 Product A
    • 2.18.2.2 Product B
  • 2.18.3 Avaamo (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
• 2.19 Talkdesk (US)
  • 2.19.1 Business Overview
  • 2.19.2 Call Center AI Type and Applications
    • 2.19.2.1 Product A
    • 2.19.2.2 Product B
  • 2.19.3 Talkdesk (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
• 2.20 NICE inContact (US)
  • 2.20.1 Business Overview
  • 2.20.2 Call Center AI Type and Applications
    • 2.20.2.1 Product A
    • 2.20.2.2 Product B
  • 2.20.3 NICE inContact (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
• 2.21 Creative Virtual (UK)
  • 2.21.1 Business Overview
  • 2.21.2 Call Center AI Type and Applications
    • 2.21.2.1 Product A
    • 2.21.2.2 Product B
  • 2.21.3 Creative Virtual (UK) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)

3 Global Call Center AI Market Competition, by Players

• 3.1 Global Call Center AI Revenue and Share by Players (2014-2019)
• 3.2 Market Concentration Rate
  • 3.2.1 Top 5 Call Center AI Players Market Share
  • 3.2.2 Top 10 Call Center AI Players Market Share
• 3.3 Market Competition Trend

4 Global Call Center AI Market Size by Regions

• 4.1 Global Call Center AI Revenue and Market Share by Regions
• 4.2 North America Call Center AI Revenue and Growth Rate (2014-2019)
• 4.3 Europe Call Center AI Revenue and Growth Rate (2014-2019)
• 4.4 Asia-Pacific Call Center AI Revenue and Growth Rate (2014-2019)
• 4.5 South America Call Center AI Revenue and Growth Rate (2014-2019)
• 4.6 Middle East and Africa Call Center AI Revenue and Growth Rate (2014-2019)

5 North America Call Center AI Revenue by Countries

• 5.1 North America Call Center AI Revenue by Countries (2014-2019)
• 5.2 USA Call Center AI Revenue and Growth Rate (2014-2019)
• 5.3 Canada Call Center AI Revenue and Growth Rate (2014-2019)
• 5.4 Mexico Call Center AI Revenue and Growth Rate (2014-2019)

6 Europe Call Center AI Revenue by Countries

• 6.1 Europe Call Center AI Revenue by Countries (2014-2019)
• 6.2 Germany Call Center AI Revenue and Growth Rate (2014-2019)
• 6.3 UK Call Center AI Revenue and Growth Rate (2014-2019)
• 6.4 France Call Center AI Revenue and Growth Rate (2014-2019)
• 6.5 Russia Call Center AI Revenue and Growth Rate (2014-2019)
• 6.6 Italy Call Center AI Revenue and Growth Rate (2014-2019)

7 Asia-Pacific Call Center AI Revenue by Countries

• 7.1 Asia-Pacific Call Center AI Revenue by Countries (2014-2019)
• 7.2 China Call Center AI Revenue and Growth Rate (2014-2019)
• 7.3 Japan Call Center AI Revenue and Growth Rate (2014-2019)
• 7.4 Korea Call Center AI Revenue and Growth Rate (2014-2019)
• 7.5 India Call Center AI Revenue and Growth Rate (2014-2019)
• 7.6 Southeast Asia Call Center AI Revenue and Growth Rate (2014-2019)

8 South America Call Center AI Revenue by Countries

• 8.1 South America Call Center AI Revenue by Countries (2014-2019)
• 8.2 Brazil Call Center AI Revenue and Growth Rate (2014-2019)
• 8.3 Argentina Call Center AI Revenue and Growth Rate (2014-2019)
• 8.4 Colombia Call Center AI Revenue and Growth Rate (2014-2019)

9 Middle East and Africa Revenue Call Center AI by Countries

• 9.1 Middle East and Africa Call Center AI Revenue by Countries (2014-2019)
• 9.2 Saudi Arabia Call Center AI Revenue and Growth Rate (2014-2019)
• 9.3 UAE Call Center AI Revenue and Growth Rate (2014-2019)
• 9.4 Egypt Call Center AI Revenue and Growth Rate (2014-2019)
• 9.5 Nigeria Call Center AI Revenue and Growth Rate (2014-2019)
• 9.6 South Africa Call Center AI Revenue and Growth Rate (2014-2019)

10 Global Call Center AI Market Segment by Type

• 10.1 Global Call Center AI Revenue and Market Share by Type (2014-2019)
• 10.2 Global Call Center AI Market Forecast by Type (2019-2024)
• 10.3 Cloud-Based Revenue Growth Rate (2014-2024)
• 10.4 On-Premise Revenue Growth Rate (2014-2024)

11 Global Call Center AI Market Segment by Application

• 11.1 Global Call Center AI Revenue Market Share by Application (2014-2019)
• 11.2 Call Center AI Market Forecast by Application (2019-2024)
• 11.3 BFSI Revenue Growth (2014-2019)
• 11.4 Retail and E-commerce Revenue Growth (2014-2019)
• 11.5 Telecommunications Revenue Growth (2014-2019)
• 11.6 Health Care Revenue Growth (2014-2019)
• 11.7 Media and Entertainment Revenue Growth (2014-2019)

12 Global Call Center AI Market Size Forecast (2019-2024)

• 12.1 Global Call Center AI Market Size Forecast (2019-2024)
• 12.2 Global Call Center AI Market Forecast by Regions (2019-2024)
• 12.3 North America Call Center AI Revenue Market Forecast (2019-2024)
• 12.4 Europe Call Center AI Revenue Market Forecast (2019-2024)
• 12.5 Asia-Pacific Call Center AI Revenue Market Forecast (2019-2024)
• 12.6 South America Call Center AI Revenue Market Forecast (2019-2024)
• 12.7 Middle East and Africa Call Center AI Revenue Market Forecast (2019-2024)

13 Research Findings and Conclusion

14 Appendix

• 14.1 Methodology