Report Detail
Global Call Center AI Market Size, Status and Forecast 2019-2025
- RnM3562368 |
- 28 June, 2019 |
- Global |
- 106 Pages |
- QYResearch |
- Service & Software
In 2018, the global Call Center AI market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.
This report focuses on the global Call Center AI status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Call Center AI development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
The key players covered in this study
IBM (US)
Google (US)
Microsoft (US)
Oracle (US)
SAP (Germany)
AWS (US)
Nuance Communications (US)
Avaya (US)
Haptik (India)
Artificial Solutions (Spain)
Zendesk (US)
Conversica (US)
Rulai (US)
Inbenta Technologies (US)
Kore.ai (US)
EdgeVerve Systems (Infosys) (India)
Pypestream (US)
Avaamo (US)
Talkdesk (US)
NICE inContact (US)
Creative Virtual (UK)
Market segment by Type, the product can be split into
Cloud-Based
On-Premise
Market segment by Application, split into
BFSI
Retail and E-commerce
Telecommunications
Health Care
Media and Entertainment
Market segment by Regions/Countries, this report covers
North America
Europe
China
Japan
Southeast Asia
India
Central & South America
The study objectives of this report are:
To analyze global Call Center AI status, future forecast, growth opportunity, key market and key players.
To present the Call Center AI development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.
In this study, the years considered to estimate the market size of Call Center AI are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Table of Contents
1 Report Overview
- 1.1 Study Scope
- 1.2 Key Market Segments
- 1.3 Players Covered
- 1.4 Market Analysis by Type
- 1.4.1 Global Call Center AI Market Size Growth Rate by Type (2014-2025)
- 1.4.2 Cloud-Based
- 1.4.3 On-Premise
- 1.5 Market by Application
- 1.5.1 Global Call Center AI Market Share by Application (2019-2025)
- 1.5.2 BFSI
- 1.5.3 Retail and E-commerce
- 1.5.4 Telecommunications
- 1.5.5 Health Care
- 1.5.6 Media and Entertainment
- 1.6 Study Objectives
- 1.7 Years Considered
2 Global Growth Trends
- 2.1 Call Center AI Market Size
- 2.2 Call Center AI Growth Trends by Regions
- 2.2.1 Call Center AI Market Size by Regions (2019-2025)
- 2.2.2 Call Center AI Market Share by Regions (2014-2019)
- 2.3 Industry Trends
- 2.3.1 Market Top Trends
- 2.3.2 Market Drivers
- 2.3.3 Market Challenges
- 2.3.4 Porter’s Five Forces Analysis
3 Market Share by Key Players
- 3.1 Call Center AI Market Size by by Players
- 3.1.1 Global Call Center AI Revenue by by Players (2014-2019)
- 3.1.2 Global Call Center AI Revenue Market Share by by Players (2014-2019)
- 3.1.3 Global Call Center AI Market Concentration Ratio (CR5 and HHI)
- 3.2 Call Center AI Key Players Head office and Area Served
- 3.3 Key Players Call Center AI Product/Solution/Service
- 3.4 Date of Enter into Call Center AI Market
- 3.5 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type and Application
- 4.1 Global Call Center AI Market Size by Type (2014-2019)
- 4.2 Global Call Center AI Market Size by Application (2014-2019)
5 North America
- 5.1 North America Call Center AI Market Size (2014-2019)
- 5.2 Call Center AI Key Players in North America
- 5.3 North America Call Center AI Market Size by Type
- 5.4 North America Call Center AI Market Size by Application
6 Europe
- 6.1 Europe Call Center AI Market Size (2014-2019)
- 6.2 Call Center AI Key Players in Europe
- 6.3 Europe Call Center AI Market Size by Type
- 6.4 Europe Call Center AI Market Size by Application
7 China
- 7.1 China Call Center AI Market Size (2014-2019)
- 7.2 Call Center AI Key Players in China
- 7.3 China Call Center AI Market Size by Type
- 7.4 China Call Center AI Market Size by Application
8 Japan
- 8.1 Japan Call Center AI Market Size (2014-2019)
- 8.2 Call Center AI Key Players in Japan
- 8.3 Japan Call Center AI Market Size by Type
- 8.4 Japan Call Center AI Market Size by Application
9 Southeast Asia
- 9.1 Southeast Asia Call Center AI Market Size (2014-2019)
- 9.2 Call Center AI Key Players in Southeast Asia
- 9.3 Southeast Asia Call Center AI Market Size by Type
- 9.4 Southeast Asia Call Center AI Market Size by Application
10 India
- 10.1 India Call Center AI Market Size (2014-2019)
- 10.2 Call Center AI Key Players in India
- 10.3 India Call Center AI Market Size by Type
- 10.4 India Call Center AI Market Size by Application
11 Central & South America
- 11.1 Central & South America Call Center AI Market Size (2014-2019)
- 11.2 Call Center AI Key Players in Central & South America
- 11.3 Central & South America Call Center AI Market Size by Type
- 11.4 Central & South America Call Center AI Market Size by Application
12 International Players Profiles
- 12.1 IBM (US)
- 12.1.1 IBM (US) Company Details
- 12.1.2 Company Description and Business Overview
- 12.1.3 Call Center AI Introduction
- 12.1.4 IBM (US) Revenue in Call Center AI Business (2014-2019))
- 12.1.5 IBM (US) Recent Development
- 12.2 Google (US)
- 12.2.1 Google (US) Company Details
- 12.2.2 Company Description and Business Overview
- 12.2.3 Call Center AI Introduction
- 12.2.4 Google (US) Revenue in Call Center AI Business (2014-2019)
- 12.2.5 Google (US) Recent Development
- 12.3 Microsoft (US)
- 12.3.1 Microsoft (US) Company Details
- 12.3.2 Company Description and Business Overview
- 12.3.3 Call Center AI Introduction
- 12.3.4 Microsoft (US) Revenue in Call Center AI Business (2014-2019)
- 12.3.5 Microsoft (US) Recent Development
- 12.4 Oracle (US)
- 12.4.1 Oracle (US) Company Details
- 12.4.2 Company Description and Business Overview
- 12.4.3 Call Center AI Introduction
- 12.4.4 Oracle (US) Revenue in Call Center AI Business (2014-2019)
- 12.4.5 Oracle (US) Recent Development
- 12.5 SAP (Germany)
- 12.5.1 SAP (Germany) Company Details
- 12.5.2 Company Description and Business Overview
- 12.5.3 Call Center AI Introduction
- 12.5.4 SAP (Germany) Revenue in Call Center AI Business (2014-2019)
- 12.5.5 SAP (Germany) Recent Development
- 12.6 AWS (US)
- 12.6.1 AWS (US) Company Details
- 12.6.2 Company Description and Business Overview
- 12.6.3 Call Center AI Introduction
- 12.6.4 AWS (US) Revenue in Call Center AI Business (2014-2019)
- 12.6.5 AWS (US) Recent Development
- 12.7 Nuance Communications (US)
- 12.7.1 Nuance Communications (US) Company Details
- 12.7.2 Company Description and Business Overview
- 12.7.3 Call Center AI Introduction
- 12.7.4 Nuance Communications (US) Revenue in Call Center AI Business (2014-2019)
- 12.7.5 Nuance Communications (US) Recent Development
- 12.8 Avaya (US)
- 12.8.1 Avaya (US) Company Details
- 12.8.2 Company Description and Business Overview
- 12.8.3 Call Center AI Introduction
- 12.8.4 Avaya (US) Revenue in Call Center AI Business (2014-2019)
- 12.8.5 Avaya (US) Recent Development
- 12.9 Haptik (India)
- 12.9.1 Haptik (India) Company Details
- 12.9.2 Company Description and Business Overview
- 12.9.3 Call Center AI Introduction
- 12.9.4 Haptik (India) Revenue in Call Center AI Business (2014-2019)
- 12.9.5 Haptik (India) Recent Development
- 12.10 Artificial Solutions (Spain)
- 12.10.1 Artificial Solutions (Spain) Company Details
- 12.10.2 Company Description and Business Overview
- 12.10.3 Call Center AI Introduction
- 12.10.4 Artificial Solutions (Spain) Revenue in Call Center AI Business (2014-2019)
- 12.10.5 Artificial Solutions (Spain) Recent Development
- 12.11 Zendesk (US)
- 12.12 Conversica (US)
- 12.13 Rulai (US)
- 12.14 Inbenta Technologies (US)
- 12.15 Kore.ai (US)
- 12.16 EdgeVerve Systems (Infosys) (India)
- 12.17 Pypestream (US)
- 12.18 Avaamo (US)
- 12.19 Talkdesk (US)
- 12.20 NICE inContact (US)
- 12.21 Creative Virtual (UK)
13 Market Forecast 2019-2025
- 13.1 Market Size Forecast by Product (2019-2025)
- 13.2 Market Size Forecast by Application (2019-2025)
- 13.3 Market Size Forecast by Regions
- 13.4 North America
- 13.5 Europe
- 13.6 China
- 13.7 Japan
- 13.8 Southeast Asia
- 13.9 India
- 13.10 Central & South America
14 Analyst's Viewpoints/Conclusions
15 Appendix
- 15.1 Research Methodology
- 15.1.1 Methodology/Research Approach
- 15.1.1.1 Research Programs/Design
- 15.1.1.2 Market Size Estimation
- 15.1.1.3 Market Breakdown and Data Triangulation
- 15.1.2 Data Source
- 15.1.2.1 Secondary Sources
- 15.1.2.2 Primary Sources
- 15.1.1 Methodology/Research Approach
- 15.2 Disclaimer
Summary:
Get latest Market Research Reports on Call Center AI . Industry analysis & Market Report on Call Center AI is a syndicated market report, published as Global Call Center AI Market Size, Status and Forecast 2019-2025. It is complete Research Study and Industry Analysis of Call Center AI market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.
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