Report Detail

Service & Software Global Artificial Intelligence in Call Center Market Growth (Status and Outlook) 2022-2028

  • RnM4478749
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  • 05 August, 2022
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  • Global
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  • 120 Pages
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  • LPI(LP Information)
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  • Service & Software

The global market for Artificial Intelligence in Call Center is estimated to increase from US$ million in 2021 to reach US$ million by 2028, exhibiting a CAGR of % during 2022-2028. Keeping in mind the uncertainties of COVID-19 and Russia-Ukraine War, we are continuously tracking and evaluating the direct as well as the indirect influence of the pandemic on different end use sectors. These insights are included in the report as a major market contributor.

The APAC Artificial Intelligence in Call Center market is expected at value of US$ million in 2022 and grow at approximately % CAGR during 2022 and 2028.

The United States Artificial Intelligence in Call Center market is expected at value of US$ million in 2022 and grow at approximately % CAGR during 2022 and 2028.

The Europe Artificial Intelligence in Call Center market is expected at value of US$ million in 2022 and grow at approximately % CAGR during 2022 and 2028.

The China Artificial Intelligence in Call Center market is expected at value of US$ million in 2022 and grow at approximately % CAGR during 2022 and 2028.

Global key Artificial Intelligence in Call Center players cover Google Inc, IBM Corporation, Oracle Corporation, Amazon Web Services and Artificial Solutions International AB, etc. In terms of revenue, the global largest two companies occupy a share nearly % in 2021.

Report Coverage
This latest report provides a deep insight into the global Artificial Intelligence in Call Center market covering all its essential aspects. This ranges from a macro overview of the market to micro details of the market size, competitive landscape, development trend, niche market, key market drivers and challenges, value chain analysis, etc.

This report aims to provide a comprehensive picture of the global Artificial Intelligence in Call Center market, with both quantitative and qualitative data, to help readers understand how the Artificial Intelligence in Call Center market scenario changed across the globe during the pandemic and Russia-Ukraine War.

The base year considered for analyses is 2021, while the market estimates and forecasts are given from 2022 to 2028. The market estimates are provided in terms of revenue in USD millions.

Market Segmentation:
The study segments the Artificial Intelligence in Call Center market and forecasts the market size by Type (Automatic Call Dispatcher, Interactive Voice Response and Interactive Channel Support), by Application (Media Industry, Electronic Commerce, Manufacturing industry and Others), and region (APAC, Americas, Europe, and Middle East & Africa).

Segmentation by type
Automatic Call Dispatcher
Interactive Voice Response
Interactive Channel Support
Active Outgoing Dialer

Segmentation by application
Media Industry
Electronic Commerce
Manufacturing industry
Others

Segmentation by region
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries

Major companies covered
Google Inc
IBM Corporation
Oracle Corporation
Amazon Web Services
Artificial Solutions International AB
Inbenta Technologies Inc.
Creative Virtual Ltd.
EdgeVerve Systems Limited
Five9 Inc.
Avaamo Technologies Private Ltd.
Avaya Inc.
Conversica, Inc.
Smart Action Company LLC
Talkdesk
Jio Haptik Technologies Limited
Kore.ai Inc.
NICE Incontact
Nuance Communications
Observe.AI
Twilio Inc.
Pypestream Inc.
Rulai
SAP SE

Chapter Introduction
Chapter 1: Scope of Artificial Intelligence in Call Center, Research Methodology, etc.
Chapter 2: Executive Summary, global Artificial Intelligence in Call Center market size and CAGR, Artificial Intelligence in Call Center market size by region, by type, by application, historical data from 2017 to 2022, and forecast to 2028.
Chapter 3: Artificial Intelligence in Call Center revenue, global market share, and industry ranking by company, 2017-2022
Chapter 4: Global Artificial Intelligence in Call Center revenue by region and by country. Country specific data and market value analysis for the U.S., Canada, Europe, China, Japan, South Korea, Southeast Asia, India, Latin America and Middle East & Africa.
Chapter 5, 6, 7, 8: Americas, APAC, Europe, Middle East & Africa, revenue segment by country, by type, and application.
Chapter 9: Analysis of the current market trends, market forecast, opportunities and economic trends that are affecting the future marketplace
Chapter 10: Manufacturing cost structure analysis
Chapter 11: Sales channel, distributors, and customers
Chapter 12: Global Artificial Intelligence in Call Center market size forecast by region, by country, by type, and application
Chapter 13: Comprehensive company profiles of the leading players, including Google Inc, IBM Corporation, Oracle Corporation, Amazon Web Services, Artificial Solutions International AB, Inbenta Technologies Inc., Creative Virtual Ltd., EdgeVerve Systems Limited and Five9 Inc., etc.
Chapter 14: Research Findings and Conclusion


1 Scope of the Report

  • 1.1 Market Introduction
  • 1.2 Years Considered
  • 1.3 Research Objectives
  • 1.4 Market Research Methodology
  • 1.5 Research Process and Data Source
  • 1.6 Economic Indicators
  • 1.7 Currency Considered

2 Executive Summary

  • 2.1 World Market Overview
    • 2.1.1 Global Artificial Intelligence in Call Center Market Size 2017-2028
    • 2.1.2 Artificial Intelligence in Call Center Market Size CAGR by Region 2017 VS 2022 VS 2028
  • 2.2 Artificial Intelligence in Call Center Segment by Type
    • 2.2.1 Automatic Call Dispatcher
    • 2.2.2 Interactive Voice Response
    • 2.2.3 Interactive Channel Support
    • 2.2.4 Active Outgoing Dialer
  • 2.3 Artificial Intelligence in Call Center Market Size by Type
    • 2.3.1 Artificial Intelligence in Call Center Market Size CAGR by Type (2017 VS 2022 VS 2028)
    • 2.3.2 Global Artificial Intelligence in Call Center Market Size Market Share by Type (2017-2022)
  • 2.4 Artificial Intelligence in Call Center Segment by Application
    • 2.4.1 Media Industry
    • 2.4.2 Electronic Commerce
    • 2.4.3 Manufacturing industry
    • 2.4.4 Others
  • 2.5 Artificial Intelligence in Call Center Market Size by Application
    • 2.5.1 Artificial Intelligence in Call Center Market Size CAGR by Application (2017 VS 2022 VS 2028)
    • 2.5.2 Global Artificial Intelligence in Call Center Market Size Market Share by Application (2017-2022)

3 Artificial Intelligence in Call Center Market Size by Player

  • 3.1 Artificial Intelligence in Call Center Market Size Market Share by Players
    • 3.1.1 Global Artificial Intelligence in Call Center Revenue by Players (2020-2022)
    • 3.1.2 Global Artificial Intelligence in Call Center Revenue Market Share by Players (2020-2022)
  • 3.2 Global Artificial Intelligence in Call Center Key Players Head office and Products Offered
  • 3.3 Market Concentration Rate Analysis
    • 3.3.1 Competition Landscape Analysis
    • 3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2020-2022)
  • 3.4 New Products and Potential Entrants
  • 3.5 Mergers & Acquisitions, Expansion

4 Artificial Intelligence in Call Center by Regions

  • 4.1 Artificial Intelligence in Call Center Market Size by Regions (2017-2022)
  • 4.2 Americas Artificial Intelligence in Call Center Market Size Growth (2017-2022)
  • 4.3 APAC Artificial Intelligence in Call Center Market Size Growth (2017-2022)
  • 4.4 Europe Artificial Intelligence in Call Center Market Size Growth (2017-2022)
  • 4.5 Middle East & Africa Artificial Intelligence in Call Center Market Size Growth (2017-2022)

5 Americas

  • 5.1 Americas Artificial Intelligence in Call Center Market Size by Country (2017-2022)
  • 5.2 Americas Artificial Intelligence in Call Center Market Size by Type (2017-2022)
  • 5.3 Americas Artificial Intelligence in Call Center Market Size by Application (2017-2022)
  • 5.4 United States
  • 5.5 Canada
  • 5.6 Mexico
  • 5.7 Brazil

6 APAC

  • 6.1 APAC Artificial Intelligence in Call Center Market Size by Region (2017-2022)
  • 6.2 APAC Artificial Intelligence in Call Center Market Size by Type (2017-2022)
  • 6.3 APAC Artificial Intelligence in Call Center Market Size by Application (2017-2022)
  • 6.4 China
  • 6.5 Japan
  • 6.6 Korea
  • 6.7 Southeast Asia
  • 6.8 India
  • 6.9 Australia

7 Europe

  • 7.1 Europe Artificial Intelligence in Call Center by Country (2017-2022)
  • 7.2 Europe Artificial Intelligence in Call Center Market Size by Type (2017-2022)
  • 7.3 Europe Artificial Intelligence in Call Center Market Size by Application (2017-2022)
  • 7.4 Germany
  • 7.5 France
  • 7.6 UK
  • 7.7 Italy
  • 7.8 Russia

8 Middle East & Africa

  • 8.1 Middle East & Africa Artificial Intelligence in Call Center by Region (2017-2022)
  • 8.2 Middle East & Africa Artificial Intelligence in Call Center Market Size by Type (2017-2022)
  • 8.3 Middle East & Africa Artificial Intelligence in Call Center Market Size by Application (2017-2022)
  • 8.4 Egypt
  • 8.5 South Africa
  • 8.6 Israel
  • 8.7 Turkey
  • 8.8 GCC Countries

9 Market Drivers, Challenges and Trends

  • 9.1 Market Drivers & Growth Opportunities
  • 9.2 Market Challenges & Risks
  • 9.3 Industry Trends

10 Global Artificial Intelligence in Call Center Market Forecast

  • 10.1 Global Artificial Intelligence in Call Center Forecast by Regions (2023-2028)
    • 10.1.1 Global Artificial Intelligence in Call Center Forecast by Regions (2023-2028)
    • 10.1.2 Americas Artificial Intelligence in Call Center Forecast
    • 10.1.3 APAC Artificial Intelligence in Call Center Forecast
    • 10.1.4 Europe Artificial Intelligence in Call Center Forecast
    • 10.1.5 Middle East & Africa Artificial Intelligence in Call Center Forecast
  • 10.2 Americas Artificial Intelligence in Call Center Forecast by Country (2023-2028)
    • 10.2.1 United States Artificial Intelligence in Call Center Market Forecast
    • 10.2.2 Canada Artificial Intelligence in Call Center Market Forecast
    • 10.2.3 Mexico Artificial Intelligence in Call Center Market Forecast
    • 10.2.4 Brazil Artificial Intelligence in Call Center Market Forecast
  • 10.3 APAC Artificial Intelligence in Call Center Forecast by Region (2023-2028)
    • 10.3.1 China Artificial Intelligence in Call Center Market Forecast
    • 10.3.2 Japan Artificial Intelligence in Call Center Market Forecast
    • 10.3.3 Korea Artificial Intelligence in Call Center Market Forecast
    • 10.3.4 Southeast Asia Artificial Intelligence in Call Center Market Forecast
    • 10.3.5 India Artificial Intelligence in Call Center Market Forecast
    • 10.3.6 Australia Artificial Intelligence in Call Center Market Forecast
  • 10.4 Europe Artificial Intelligence in Call Center Forecast by Country (2023-2028)
    • 10.4.1 Germany Artificial Intelligence in Call Center Market Forecast
    • 10.4.2 France Artificial Intelligence in Call Center Market Forecast
    • 10.4.3 UK Artificial Intelligence in Call Center Market Forecast
    • 10.4.4 Italy Artificial Intelligence in Call Center Market Forecast
    • 10.4.5 Russia Artificial Intelligence in Call Center Market Forecast
  • 10.5 Middle East & Africa Artificial Intelligence in Call Center Forecast by Region (2023-2028)
    • 10.5.1 Egypt Artificial Intelligence in Call Center Market Forecast
    • 10.5.2 South Africa Artificial Intelligence in Call Center Market Forecast
    • 10.5.3 Israel Artificial Intelligence in Call Center Market Forecast
    • 10.5.4 Turkey Artificial Intelligence in Call Center Market Forecast
    • 10.5.5 GCC Countries Artificial Intelligence in Call Center Market Forecast
  • 10.6 Global Artificial Intelligence in Call Center Forecast by Type (2023-2028)
  • 10.7 Global Artificial Intelligence in Call Center Forecast by Application (2023-2028)

11 Key Players Analysis

  • 11.1 Google Inc
    • 11.1.1 Google Inc Company Information
    • 11.1.2 Google Inc Artificial Intelligence in Call Center Product Offered
    • 11.1.3 Google Inc Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2020-2022)
    • 11.1.4 Google Inc Main Business Overview
    • 11.1.5 Google Inc Latest Developments
  • 11.2 IBM Corporation
    • 11.2.1 IBM Corporation Company Information
    • 11.2.2 IBM Corporation Artificial Intelligence in Call Center Product Offered
    • 11.2.3 IBM Corporation Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2020-2022)
    • 11.2.4 IBM Corporation Main Business Overview
    • 11.2.5 IBM Corporation Latest Developments
  • 11.3 Oracle Corporation
    • 11.3.1 Oracle Corporation Company Information
    • 11.3.2 Oracle Corporation Artificial Intelligence in Call Center Product Offered
    • 11.3.3 Oracle Corporation Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2020-2022)
    • 11.3.4 Oracle Corporation Main Business Overview
    • 11.3.5 Oracle Corporation Latest Developments
  • 11.4 Amazon Web Services
    • 11.4.1 Amazon Web Services Company Information
    • 11.4.2 Amazon Web Services Artificial Intelligence in Call Center Product Offered
    • 11.4.3 Amazon Web Services Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2020-2022)
    • 11.4.4 Amazon Web Services Main Business Overview
    • 11.4.5 Amazon Web Services Latest Developments
  • 11.5 Artificial Solutions International AB
    • 11.5.1 Artificial Solutions International AB Company Information
    • 11.5.2 Artificial Solutions International AB Artificial Intelligence in Call Center Product Offered
    • 11.5.3 Artificial Solutions International AB Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2020-2022)
    • 11.5.4 Artificial Solutions International AB Main Business Overview
    • 11.5.5 Artificial Solutions International AB Latest Developments
  • 11.6 Inbenta Technologies Inc.
    • 11.6.1 Inbenta Technologies Inc. Company Information
    • 11.6.2 Inbenta Technologies Inc. Artificial Intelligence in Call Center Product Offered
    • 11.6.3 Inbenta Technologies Inc. Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2020-2022)
    • 11.6.4 Inbenta Technologies Inc. Main Business Overview
    • 11.6.5 Inbenta Technologies Inc. Latest Developments
  • 11.7 Creative Virtual Ltd.
    • 11.7.1 Creative Virtual Ltd. Company Information
    • 11.7.2 Creative Virtual Ltd. Artificial Intelligence in Call Center Product Offered
    • 11.7.3 Creative Virtual Ltd. Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2020-2022)
    • 11.7.4 Creative Virtual Ltd. Main Business Overview
    • 11.7.5 Creative Virtual Ltd. Latest Developments
  • 11.8 EdgeVerve Systems Limited
    • 11.8.1 EdgeVerve Systems Limited Company Information
    • 11.8.2 EdgeVerve Systems Limited Artificial Intelligence in Call Center Product Offered
    • 11.8.3 EdgeVerve Systems Limited Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2020-2022)
    • 11.8.4 EdgeVerve Systems Limited Main Business Overview
    • 11.8.5 EdgeVerve Systems Limited Latest Developments
  • 11.9 Five9 Inc.
    • 11.9.1 Five9 Inc. Company Information
    • 11.9.2 Five9 Inc. Artificial Intelligence in Call Center Product Offered
    • 11.9.3 Five9 Inc. Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2020-2022)
    • 11.9.4 Five9 Inc. Main Business Overview
    • 11.9.5 Five9 Inc. Latest Developments
  • 11.10 Avaamo Technologies Private Ltd.
    • 11.10.1 Avaamo Technologies Private Ltd. Company Information
    • 11.10.2 Avaamo Technologies Private Ltd. Artificial Intelligence in Call Center Product Offered
    • 11.10.3 Avaamo Technologies Private Ltd. Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2020-2022)
    • 11.10.4 Avaamo Technologies Private Ltd. Main Business Overview
    • 11.10.5 Avaamo Technologies Private Ltd. Latest Developments
  • 11.11 Avaya Inc.
    • 11.11.1 Avaya Inc. Company Information
    • 11.11.2 Avaya Inc. Artificial Intelligence in Call Center Product Offered
    • 11.11.3 Avaya Inc. Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2020-2022)
    • 11.11.4 Avaya Inc. Main Business Overview
    • 11.11.5 Avaya Inc. Latest Developments
  • 11.12 Conversica, Inc.
    • 11.12.1 Conversica, Inc. Company Information
    • 11.12.2 Conversica, Inc. Artificial Intelligence in Call Center Product Offered
    • 11.12.3 Conversica, Inc. Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2020-2022)
    • 11.12.4 Conversica, Inc. Main Business Overview
    • 11.12.5 Conversica, Inc. Latest Developments
  • 11.13 Smart Action Company LLC
    • 11.13.1 Smart Action Company LLC Company Information
    • 11.13.2 Smart Action Company LLC Artificial Intelligence in Call Center Product Offered
    • 11.13.3 Smart Action Company LLC Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2020-2022)
    • 11.13.4 Smart Action Company LLC Main Business Overview
    • 11.13.5 Smart Action Company LLC Latest Developments
  • 11.14 Talkdesk
    • 11.14.1 Talkdesk Company Information
    • 11.14.2 Talkdesk Artificial Intelligence in Call Center Product Offered
    • 11.14.3 Talkdesk Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2020-2022)
    • 11.14.4 Talkdesk Main Business Overview
    • 11.14.5 Talkdesk Latest Developments
  • 11.15 Jio Haptik Technologies Limited
    • 11.15.1 Jio Haptik Technologies Limited Company Information
    • 11.15.2 Jio Haptik Technologies Limited Artificial Intelligence in Call Center Product Offered
    • 11.15.3 Jio Haptik Technologies Limited Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2020-2022)
    • 11.15.4 Jio Haptik Technologies Limited Main Business Overview
    • 11.15.5 Jio Haptik Technologies Limited Latest Developments
  • 11.16 Kore.ai Inc.
    • 11.16.1 Kore.ai Inc. Company Information
    • 11.16.2 Kore.ai Inc. Artificial Intelligence in Call Center Product Offered
    • 11.16.3 Kore.ai Inc. Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2020-2022)
    • 11.16.4 Kore.ai Inc. Main Business Overview
    • 11.16.5 Kore.ai Inc. Latest Developments
  • 11.17 NICE Incontact
    • 11.17.1 NICE Incontact Company Information
    • 11.17.2 NICE Incontact Artificial Intelligence in Call Center Product Offered
    • 11.17.3 NICE Incontact Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2020-2022)
    • 11.17.4 NICE Incontact Main Business Overview
    • 11.17.5 NICE Incontact Latest Developments
  • 11.18 Nuance Communications
    • 11.18.1 Nuance Communications Company Information
    • 11.18.2 Nuance Communications Artificial Intelligence in Call Center Product Offered
    • 11.18.3 Nuance Communications Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2020-2022)
    • 11.18.4 Nuance Communications Main Business Overview
    • 11.18.5 Nuance Communications Latest Developments
  • 11.19 Observe.AI
    • 11.19.1 Observe.AI Company Information
    • 11.19.2 Observe.AI Artificial Intelligence in Call Center Product Offered
    • 11.19.3 Observe.AI Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2020-2022)
    • 11.19.4 Observe.AI Main Business Overview
    • 11.19.5 Observe.AI Latest Developments
  • 11.20 Twilio Inc.
    • 11.20.1 Twilio Inc. Company Information
    • 11.20.2 Twilio Inc. Artificial Intelligence in Call Center Product Offered
    • 11.20.3 Twilio Inc. Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2020-2022)
    • 11.20.4 Twilio Inc. Main Business Overview
    • 11.20.5 Twilio Inc. Latest Developments
  • 11.21 Pypestream Inc.
    • 11.21.1 Pypestream Inc. Company Information
    • 11.21.2 Pypestream Inc. Artificial Intelligence in Call Center Product Offered
    • 11.21.3 Pypestream Inc. Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2020-2022)
    • 11.21.4 Pypestream Inc. Main Business Overview
    • 11.21.5 Pypestream Inc. Latest Developments
  • 11.22 Rulai
    • 11.22.1 Rulai Company Information
    • 11.22.2 Rulai Artificial Intelligence in Call Center Product Offered
    • 11.22.3 Rulai Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2020-2022)
    • 11.22.4 Rulai Main Business Overview
    • 11.22.5 Rulai Latest Developments
  • 11.23 SAP SE
    • 11.23.1 SAP SE Company Information
    • 11.23.2 SAP SE Artificial Intelligence in Call Center Product Offered
    • 11.23.3 SAP SE Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2020-2022)
    • 11.23.4 SAP SE Main Business Overview
    • 11.23.5 SAP SE Latest Developments

12 Research Findings and Conclusion

Summary:
Get latest Market Research Reports on Artificial Intelligence in Call Center. Industry analysis & Market Report on Artificial Intelligence in Call Center is a syndicated market report, published as Global Artificial Intelligence in Call Center Market Growth (Status and Outlook) 2022-2028. It is complete Research Study and Industry Analysis of Artificial Intelligence in Call Center market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.

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