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Service & Software Global AI for Customer Service Market 2023 by Company, Regions, Type and Application, Forecast to 2029

  • RnM4506922
    • |
  • 04 February, 2023
    • |
  • Global
    • |
  • 110 Pages
    • |
  • GIR (Global Info Research)
    • |
  • Service & Software

According to our (Global Info Research) latest study, the global AI for Customer Service market size was valued at USD million in 2022 and is forecast to a readjusted size of USD million by 2029 with a CAGR of % during review period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
This report is a detailed and comprehensive analysis for global AI for Customer Service market. Both quantitative and qualitative analyses are presented by company, by region & country, by Type and by Application. As the market is constantly changing, this report explores the competition, supply and demand trends, as well as key factors that contribute to its changing demands across many markets. Company profiles and product examples of selected competitors, along with market share estimates of some of the selected leaders for the year 2023, are provided.
Key Features:
Global AI for Customer Service market size and forecasts, in consumption value ($ Million), 2018-2029
Global AI for Customer Service market size and forecasts by region and country, in consumption value ($ Million), 2018-2029
Global AI for Customer Service market size and forecasts, by Type and by Application, in consumption value ($ Million), 2018-2029
Global AI for Customer Service market shares of main players, in revenue ($ Million), 2018-2023
The Primary Objectives in This Report Are:
To determine the size of the total market opportunity of global and key countries
To assess the growth potential for AI for Customer Service
To forecast future growth in each product and end-use market
To assess competitive factors affecting the marketplace
This report profiles key players in the global AI for Customer Service market based on the following parameters - company overview, production, value, price, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include IBM, Ant Group, Chatra, ClickDesk and Freshdesk, etc.
This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals, COVID-19 and Russia-Ukraine War Influence.
Market segmentation
AI for Customer Service market is split by Type and by Application. For the period 2018-2029, the growth among segments provide accurate calculations and forecasts for consumption value by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.
Market segment by Type
On-premise
Cloud-based
Market segment by Application
E-commerce Service
Enterprise Sales
Others
Market segment by players, this report covers
IBM
Ant Group
Chatra
ClickDesk
Freshdesk
Huawei
Kayako Engage
LeyanTech
LivePerson
Olark
Provide Support
Salesforce Essentials
SnapEngage
Solvvy
Tidio Chat
Udesk
Userlike
Market segment by regions, regional analysis covers
North America (United States, Canada, and Mexico)
Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia and Rest of Asia-Pacific)
South America (Brazil, Argentina and Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 13 chapters:
Chapter 1, to describe AI for Customer Service product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of AI for Customer Service, with revenue, gross margin and global market share of AI for Customer Service from 2018 to 2023.
Chapter 3, the AI for Customer Service competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and application, with consumption value and growth rate by Type, application, from 2018 to 2029.
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2018 to 2023.and AI for Customer Service market forecast, by regions, type and application, with consumption value, from 2024 to 2029.
Chapter 11, market dynamics, drivers, restraints, trends, Porters Five Forces analysis, and Influence of COVID-19 and Russia-Ukraine War
Chapter 12, the key raw materials and key suppliers, and industry chain of AI for Customer Service.
Chapter 13, to describe AI for Customer Service research findings and conclusion.


1 Market Overview

  • 1.1 Product Overview and Scope of AI for Customer Service
  • 1.2 Market Estimation Caveats and Base Year
  • 1.3 Classification of AI for Customer Service by Type
    • 1.3.1 Overview: Global AI for Customer Service Market Size by Type: 2018 Versus 2022 Versus 2029
    • 1.3.2 Global AI for Customer Service Consumption Value Market Share by Type in 2022
    • 1.3.3 On-premise
    • 1.3.4 Cloud-based
  • 1.4 Global AI for Customer Service Market by Application
    • 1.4.1 Overview: Global AI for Customer Service Market Size by Application: 2018 Versus 2022 Versus 2029
    • 1.4.2 E-commerce Service
    • 1.4.3 Enterprise Sales
    • 1.4.4 Others
  • 1.5 Global AI for Customer Service Market Size & Forecast
  • 1.6 Global AI for Customer Service Market Size and Forecast by Region
    • 1.6.1 Global AI for Customer Service Market Size by Region: 2018 VS 2022 VS 2029
    • 1.6.2 Global AI for Customer Service Market Size by Region, (2018-2029)
    • 1.6.3 North America AI for Customer Service Market Size and Prospect (2018-2029)
    • 1.6.4 Europe AI for Customer Service Market Size and Prospect (2018-2029)
    • 1.6.5 Asia-Pacific AI for Customer Service Market Size and Prospect (2018-2029)
    • 1.6.6 South America AI for Customer Service Market Size and Prospect (2018-2029)
    • 1.6.7 Middle East and Africa AI for Customer Service Market Size and Prospect (2018-2029)

2 Company Profiles

  • 2.1 IBM
    • 2.1.1 IBM Details
    • 2.1.2 IBM Major Business
    • 2.1.3 IBM AI for Customer Service Product and Solutions
    • 2.1.4 IBM AI for Customer Service Revenue, Gross Margin and Market Share (2018-2023)
    • 2.1.5 IBM Recent Developments and Future Plans
  • 2.2 Ant Group
    • 2.2.1 Ant Group Details
    • 2.2.2 Ant Group Major Business
    • 2.2.3 Ant Group AI for Customer Service Product and Solutions
    • 2.2.4 Ant Group AI for Customer Service Revenue, Gross Margin and Market Share (2018-2023)
    • 2.2.5 Ant Group Recent Developments and Future Plans
  • 2.3 Chatra
    • 2.3.1 Chatra Details
    • 2.3.2 Chatra Major Business
    • 2.3.3 Chatra AI for Customer Service Product and Solutions
    • 2.3.4 Chatra AI for Customer Service Revenue, Gross Margin and Market Share (2018-2023)
    • 2.3.5 Chatra Recent Developments and Future Plans
  • 2.4 ClickDesk
    • 2.4.1 ClickDesk Details
    • 2.4.2 ClickDesk Major Business
    • 2.4.3 ClickDesk AI for Customer Service Product and Solutions
    • 2.4.4 ClickDesk AI for Customer Service Revenue, Gross Margin and Market Share (2018-2023)
    • 2.4.5 ClickDesk Recent Developments and Future Plans
  • 2.5 Freshdesk
    • 2.5.1 Freshdesk Details
    • 2.5.2 Freshdesk Major Business
    • 2.5.3 Freshdesk AI for Customer Service Product and Solutions
    • 2.5.4 Freshdesk AI for Customer Service Revenue, Gross Margin and Market Share (2018-2023)
    • 2.5.5 Freshdesk Recent Developments and Future Plans
  • 2.6 Huawei
    • 2.6.1 Huawei Details
    • 2.6.2 Huawei Major Business
    • 2.6.3 Huawei AI for Customer Service Product and Solutions
    • 2.6.4 Huawei AI for Customer Service Revenue, Gross Margin and Market Share (2018-2023)
    • 2.6.5 Huawei Recent Developments and Future Plans
  • 2.7 Kayako Engage
    • 2.7.1 Kayako Engage Details
    • 2.7.2 Kayako Engage Major Business
    • 2.7.3 Kayako Engage AI for Customer Service Product and Solutions
    • 2.7.4 Kayako Engage AI for Customer Service Revenue, Gross Margin and Market Share (2018-2023)
    • 2.7.5 Kayako Engage Recent Developments and Future Plans
  • 2.8 LeyanTech
    • 2.8.1 LeyanTech Details
    • 2.8.2 LeyanTech Major Business
    • 2.8.3 LeyanTech AI for Customer Service Product and Solutions
    • 2.8.4 LeyanTech AI for Customer Service Revenue, Gross Margin and Market Share (2018-2023)
    • 2.8.5 LeyanTech Recent Developments and Future Plans
  • 2.9 LivePerson
    • 2.9.1 LivePerson Details
    • 2.9.2 LivePerson Major Business
    • 2.9.3 LivePerson AI for Customer Service Product and Solutions
    • 2.9.4 LivePerson AI for Customer Service Revenue, Gross Margin and Market Share (2018-2023)
    • 2.9.5 LivePerson Recent Developments and Future Plans
  • 2.10 Olark
    • 2.10.1 Olark Details
    • 2.10.2 Olark Major Business
    • 2.10.3 Olark AI for Customer Service Product and Solutions
    • 2.10.4 Olark AI for Customer Service Revenue, Gross Margin and Market Share (2018-2023)
    • 2.10.5 Olark Recent Developments and Future Plans
  • 2.11 Provide Support
    • 2.11.1 Provide Support Details
    • 2.11.2 Provide Support Major Business
    • 2.11.3 Provide Support AI for Customer Service Product and Solutions
    • 2.11.4 Provide Support AI for Customer Service Revenue, Gross Margin and Market Share (2018-2023)
    • 2.11.5 Provide Support Recent Developments and Future Plans
  • 2.12 Salesforce Essentials
    • 2.12.1 Salesforce Essentials Details
    • 2.12.2 Salesforce Essentials Major Business
    • 2.12.3 Salesforce Essentials AI for Customer Service Product and Solutions
    • 2.12.4 Salesforce Essentials AI for Customer Service Revenue, Gross Margin and Market Share (2018-2023)
    • 2.12.5 Salesforce Essentials Recent Developments and Future Plans
  • 2.13 SnapEngage
    • 2.13.1 SnapEngage Details
    • 2.13.2 SnapEngage Major Business
    • 2.13.3 SnapEngage AI for Customer Service Product and Solutions
    • 2.13.4 SnapEngage AI for Customer Service Revenue, Gross Margin and Market Share (2018-2023)
    • 2.13.5 SnapEngage Recent Developments and Future Plans
  • 2.14 Solvvy
    • 2.14.1 Solvvy Details
    • 2.14.2 Solvvy Major Business
    • 2.14.3 Solvvy AI for Customer Service Product and Solutions
    • 2.14.4 Solvvy AI for Customer Service Revenue, Gross Margin and Market Share (2018-2023)
    • 2.14.5 Solvvy Recent Developments and Future Plans
  • 2.15 Tidio Chat
    • 2.15.1 Tidio Chat Details
    • 2.15.2 Tidio Chat Major Business
    • 2.15.3 Tidio Chat AI for Customer Service Product and Solutions
    • 2.15.4 Tidio Chat AI for Customer Service Revenue, Gross Margin and Market Share (2018-2023)
    • 2.15.5 Tidio Chat Recent Developments and Future Plans
  • 2.16 Udesk
    • 2.16.1 Udesk Details
    • 2.16.2 Udesk Major Business
    • 2.16.3 Udesk AI for Customer Service Product and Solutions
    • 2.16.4 Udesk AI for Customer Service Revenue, Gross Margin and Market Share (2018-2023)
    • 2.16.5 Udesk Recent Developments and Future Plans
  • 2.17 Userlike
    • 2.17.1 Userlike Details
    • 2.17.2 Userlike Major Business
    • 2.17.3 Userlike AI for Customer Service Product and Solutions
    • 2.17.4 Userlike AI for Customer Service Revenue, Gross Margin and Market Share (2018-2023)
    • 2.17.5 Userlike Recent Developments and Future Plans

3 Market Competition, by Players

  • 3.1 Global AI for Customer Service Revenue and Share by Players (2018-2023)
  • 3.2 Market Share Analysis (2022)
    • 3.2.1 Market Share of AI for Customer Service by Company Revenue
    • 3.2.2 Top 3 AI for Customer Service Players Market Share in 2022
    • 3.2.3 Top 6 AI for Customer Service Players Market Share in 2022
  • 3.3 AI for Customer Service Market: Overall Company Footprint Analysis
    • 3.3.1 AI for Customer Service Market: Region Footprint
    • 3.3.2 AI for Customer Service Market: Company Product Type Footprint
    • 3.3.3 AI for Customer Service Market: Company Product Application Footprint
  • 3.4 New Market Entrants and Barriers to Market Entry
  • 3.5 Mergers, Acquisition, Agreements, and Collaborations

4 Market Size Segment by Type

  • 4.1 Global AI for Customer Service Consumption Value and Market Share by Type (2018-2023)
  • 4.2 Global AI for Customer Service Market Forecast by Type (2024-2029)

5 Market Size Segment by Application

  • 5.1 Global AI for Customer Service Consumption Value Market Share by Application (2018-2023)
  • 5.2 Global AI for Customer Service Market Forecast by Application (2024-2029)

6 North America

  • 6.1 North America AI for Customer Service Consumption Value by Type (2018-2029)
  • 6.2 North America AI for Customer Service Consumption Value by Application (2018-2029)
  • 6.3 North America AI for Customer Service Market Size by Country
    • 6.3.1 North America AI for Customer Service Consumption Value by Country (2018-2029)
    • 6.3.2 United States AI for Customer Service Market Size and Forecast (2018-2029)
    • 6.3.3 Canada AI for Customer Service Market Size and Forecast (2018-2029)
    • 6.3.4 Mexico AI for Customer Service Market Size and Forecast (2018-2029)

7 Europe

  • 7.1 Europe AI for Customer Service Consumption Value by Type (2018-2029)
  • 7.2 Europe AI for Customer Service Consumption Value by Application (2018-2029)
  • 7.3 Europe AI for Customer Service Market Size by Country
    • 7.3.1 Europe AI for Customer Service Consumption Value by Country (2018-2029)
    • 7.3.2 Germany AI for Customer Service Market Size and Forecast (2018-2029)
    • 7.3.3 France AI for Customer Service Market Size and Forecast (2018-2029)
    • 7.3.4 United Kingdom AI for Customer Service Market Size and Forecast (2018-2029)
    • 7.3.5 Russia AI for Customer Service Market Size and Forecast (2018-2029)
    • 7.3.6 Italy AI for Customer Service Market Size and Forecast (2018-2029)

8 Asia-Pacific

  • 8.1 Asia-Pacific AI for Customer Service Consumption Value by Type (2018-2029)
  • 8.2 Asia-Pacific AI for Customer Service Consumption Value by Application (2018-2029)
  • 8.3 Asia-Pacific AI for Customer Service Market Size by Region
    • 8.3.1 Asia-Pacific AI for Customer Service Consumption Value by Region (2018-2029)
    • 8.3.2 China AI for Customer Service Market Size and Forecast (2018-2029)
    • 8.3.3 Japan AI for Customer Service Market Size and Forecast (2018-2029)
    • 8.3.4 South Korea AI for Customer Service Market Size and Forecast (2018-2029)
    • 8.3.5 India AI for Customer Service Market Size and Forecast (2018-2029)
    • 8.3.6 Southeast Asia AI for Customer Service Market Size and Forecast (2018-2029)
    • 8.3.7 Australia AI for Customer Service Market Size and Forecast (2018-2029)

9 South America

  • 9.1 South America AI for Customer Service Consumption Value by Type (2018-2029)
  • 9.2 South America AI for Customer Service Consumption Value by Application (2018-2029)
  • 9.3 South America AI for Customer Service Market Size by Country
    • 9.3.1 South America AI for Customer Service Consumption Value by Country (2018-2029)
    • 9.3.2 Brazil AI for Customer Service Market Size and Forecast (2018-2029)
    • 9.3.3 Argentina AI for Customer Service Market Size and Forecast (2018-2029)

10 Middle East & Africa

  • 10.1 Middle East & Africa AI for Customer Service Consumption Value by Type (2018-2029)
  • 10.2 Middle East & Africa AI for Customer Service Consumption Value by Application (2018-2029)
  • 10.3 Middle East & Africa AI for Customer Service Market Size by Country
    • 10.3.1 Middle East & Africa AI for Customer Service Consumption Value by Country (2018-2029)
    • 10.3.2 Turkey AI for Customer Service Market Size and Forecast (2018-2029)
    • 10.3.3 Saudi Arabia AI for Customer Service Market Size and Forecast (2018-2029)
    • 10.3.4 UAE AI for Customer Service Market Size and Forecast (2018-2029)

11 Market Dynamics

  • 11.1 AI for Customer Service Market Drivers
  • 11.2 AI for Customer Service Market Restraints
  • 11.3 AI for Customer Service Trends Analysis
  • 11.4 Porters Five Forces Analysis
    • 11.4.1 Threat of New Entrants
    • 11.4.2 Bargaining Power of Suppliers
    • 11.4.3 Bargaining Power of Buyers
    • 11.4.4 Threat of Substitutes
    • 11.4.5 Competitive Rivalry
  • 11.5 Influence of COVID-19 and Russia-Ukraine War
    • 11.5.1 Influence of COVID-19
    • 11.5.2 Influence of Russia-Ukraine War

12 Industry Chain Analysis

  • 12.1 AI for Customer Service Industry Chain
  • 12.2 AI for Customer Service Upstream Analysis
  • 12.3 AI for Customer Service Midstream Analysis
  • 12.4 AI for Customer Service Downstream Analysis

13 Research Findings and Conclusion

    14 Appendix

    • 14.1 Methodology
    • 14.2 Research Process and Data Source

    Summary:
    Get latest Market Research Reports on AI for Customer Service. Industry analysis & Market Report on AI for Customer Service is a syndicated market report, published as Global AI for Customer Service Market 2023 by Company, Regions, Type and Application, Forecast to 2029. It is complete Research Study and Industry Analysis of AI for Customer Service market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.

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