Report Detail

Service & Software Global Outsourced Call Centers (Outsourced Contact Centers) Market Size, Status and Forecast 2019-2025

  • RnM3467054
  • |
  • 12 July, 2019
  • |
  • Global
  • |
  • 96 Pages
  • |
  • QYResearch
  • |
  • Service & Software

Table of Contents

    1 Report Overview

    • 1.1 Study Scope
    • 1.2 Key Market Segments
    • 1.3 Players Covered
    • 1.4 Market Analysis by Type
      • 1.4.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Size Growth Rate by Type (2014-2025)
      • 1.4.2 On-Premise CCO
      • 1.4.3 Cloud-based CCO
    • 1.5 Market by Application
      • 1.5.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Application (2014-2025)
      • 1.5.2 Telecom & IT
      • 1.5.3 BFSI
      • 1.5.4 Healthcare & Life Sciences
      • 1.5.5 Government & Public
      • 1.5.6 Retail & Consumer Goods
      • 1.5.7 Others
    • 1.6 Study Objectives
    • 1.7 Years Considered

    2 Global Growth Trends

    • 2.1 Outsourced Call Centers (Outsourced Contact Centers) Market Size
    • 2.2 Outsourced Call Centers (Outsourced Contact Centers) Growth Trends by Regions
      • 2.2.1 Outsourced Call Centers (Outsourced Contact Centers) Market Size by Regions (2014-2025)
      • 2.2.2 Outsourced Call Centers (Outsourced Contact Centers) Market Share by Regions (2014-2019)
    • 2.3 Industry Trends
      • 2.3.1 Market Top Trends
      • 2.3.2 Market Drivers
      • 2.3.3 Market Opportunities

    3 Market Share by Key Players

    • 3.1 Outsourced Call Centers (Outsourced Contact Centers) Market Size by Manufacturers
      • 3.1.1 Global Outsourced Call Centers (Outsourced Contact Centers) Revenue by Manufacturers (2014-2019)
      • 3.1.2 Global Outsourced Call Centers (Outsourced Contact Centers) Revenue Market Share by Manufacturers (2014-2019)
      • 3.1.3 Global Outsourced Call Centers (Outsourced Contact Centers) Market Concentration Ratio (CR5 and HHI)
    • 3.2 Outsourced Call Centers (Outsourced Contact Centers) Key Players Head office and Area Served
    • 3.3 Key Players Outsourced Call Centers (Outsourced Contact Centers) Product/Solution/Service
    • 3.4 Date of Enter into Outsourced Call Centers (Outsourced Contact Centers) Market
    • 3.5 Mergers & Acquisitions, Expansion Plans

    4 Breakdown Data by Type and Application

    • 4.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2014-2019)
    • 4.2 Global Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2014-2019)

    5 United States

    • 5.1 United States Outsourced Call Centers (Outsourced Contact Centers) Market Size (2014-2019)
    • 5.2 Outsourced Call Centers (Outsourced Contact Centers) Key Players in United States
    • 5.3 United States Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type
    • 5.4 United States Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application

    6 Europe

    • 6.1 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size (2014-2019)
    • 6.2 Outsourced Call Centers (Outsourced Contact Centers) Key Players in Europe
    • 6.3 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type
    • 6.4 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application

    7 China

    • 7.1 China Outsourced Call Centers (Outsourced Contact Centers) Market Size (2014-2019)
    • 7.2 Outsourced Call Centers (Outsourced Contact Centers) Key Players in China
    • 7.3 China Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type
    • 7.4 China Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application

    8 Japan

    • 8.1 Japan Outsourced Call Centers (Outsourced Contact Centers) Market Size (2014-2019)
    • 8.2 Outsourced Call Centers (Outsourced Contact Centers) Key Players in Japan
    • 8.3 Japan Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type
    • 8.4 Japan Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application

    9 Southeast Asia

    • 9.1 Southeast Asia Outsourced Call Centers (Outsourced Contact Centers) Market Size (2014-2019)
    • 9.2 Outsourced Call Centers (Outsourced Contact Centers) Key Players in Southeast Asia
    • 9.3 Southeast Asia Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type
    • 9.4 Southeast Asia Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application

    10 India

    • 10.1 India Outsourced Call Centers (Outsourced Contact Centers) Market Size (2014-2019)
    • 10.2 Outsourced Call Centers (Outsourced Contact Centers) Key Players in India
    • 10.3 India Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type
    • 10.4 India Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application

    11 Central & South America

    • 11.1 Central & South America Outsourced Call Centers (Outsourced Contact Centers) Market Size (2014-2019)
    • 11.2 Outsourced Call Centers (Outsourced Contact Centers) Key Players in Central & South America
    • 11.3 Central & South America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type
    • 11.4 Central & South America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application

    12 International Players Profiles

    • 12.1 Teleperformance
      • 12.1.1 Teleperformance Company Details
      • 12.1.2 Company Description and Business Overview
      • 12.1.3 Outsourced Call Centers (Outsourced Contact Centers) Introduction
      • 12.1.4 Teleperformance Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2014-2019)
      • 12.1.5 Teleperformance Recent Development
    • 12.2 Concentrix (Convergys)
      • 12.2.1 Concentrix (Convergys) Company Details
      • 12.2.2 Company Description and Business Overview
      • 12.2.3 Outsourced Call Centers (Outsourced Contact Centers) Introduction
      • 12.2.4 Concentrix (Convergys) Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2014-2019)
      • 12.2.5 Concentrix (Convergys) Recent Development
    • 12.3 Alorica
      • 12.3.1 Alorica Company Details
      • 12.3.2 Company Description and Business Overview
      • 12.3.3 Outsourced Call Centers (Outsourced Contact Centers) Introduction
      • 12.3.4 Alorica Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2014-2019)
      • 12.3.5 Alorica Recent Development
    • 12.4 Atento
      • 12.4.1 Atento Company Details
      • 12.4.2 Company Description and Business Overview
      • 12.4.3 Outsourced Call Centers (Outsourced Contact Centers) Introduction
      • 12.4.4 Atento Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2014-2019)
      • 12.4.5 Atento Recent Development
    • 12.5 Acticall (Sitel)
      • 12.5.1 Acticall (Sitel) Company Details
      • 12.5.2 Company Description and Business Overview
      • 12.5.3 Outsourced Call Centers (Outsourced Contact Centers) Introduction
      • 12.5.4 Acticall (Sitel) Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2014-2019)
      • 12.5.5 Acticall (Sitel) Recent Development
    • 12.6 Arvato
      • 12.6.1 Arvato Company Details
      • 12.6.2 Company Description and Business Overview
      • 12.6.3 Outsourced Call Centers (Outsourced Contact Centers) Introduction
      • 12.6.4 Arvato Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2014-2019)
      • 12.6.5 Arvato Recent Development
    • 12.7 Sykes Enterprises
      • 12.7.1 Sykes Enterprises Company Details
      • 12.7.2 Company Description and Business Overview
      • 12.7.3 Outsourced Call Centers (Outsourced Contact Centers) Introduction
      • 12.7.4 Sykes Enterprises Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2014-2019)
      • 12.7.5 Sykes Enterprises Recent Development
    • 12.8 TeleTech Holdings
      • 12.8.1 TeleTech Holdings Company Details
      • 12.8.2 Company Description and Business Overview
      • 12.8.3 Outsourced Call Centers (Outsourced Contact Centers) Introduction
      • 12.8.4 TeleTech Holdings Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2014-2019)
      • 12.8.5 TeleTech Holdings Recent Development
    • 12.9 Transcom
      • 12.9.1 Transcom Company Details
      • 12.9.2 Company Description and Business Overview
      • 12.9.3 Outsourced Call Centers (Outsourced Contact Centers) Introduction
      • 12.9.4 Transcom Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2014-2019)
      • 12.9.5 Transcom Recent Development
    • 12.10 Serco
      • 12.10.1 Serco Company Details
      • 12.10.2 Company Description and Business Overview
      • 12.10.3 Outsourced Call Centers (Outsourced Contact Centers) Introduction
      • 12.10.4 Serco Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2014-2019)
      • 12.10.5 Serco Recent Development
    • 12.11 HKT Teleservices
    • 12.12 Comdata

    13 Market Forecast 2019-2025

    • 13.1 Market Size Forecast by Regions
    • 13.2 United States
    • 13.3 Europe
    • 13.4 China
    • 13.5 Japan
    • 13.6 Southeast Asia
    • 13.7 India
    • 13.8 Central & South America
    • 13.9 Market Size Forecast by Product (2019-2025)
    • 13.10 Market Size Forecast by Application (2019-2025)

    14 Analyst's Viewpoints/Conclusions

      15 Appendix

      • 15.1 Research Methodology
        • 15.1.1 Methodology/Research Approach
          • 15.1.1.1 Research Programs/Design
          • 15.1.1.2 Market Size Estimation
          • 12.1.1.3 Market Breakdown and Data Triangulation
        • 15.1.2 Data Source
          • 15.1.2.1 Secondary Sources
          • 15.1.2.2 Primary Sources
      • 15.2 Disclaimer

      In today’s business parlance, outsourcing refers to the practice of outsourcing non-core business functions of an organization to a third party business process outsourcing (BPO) services provider. Similarly, call center outsourcing is the process of contracting the management of voice based customer service processes to specialized call center outsourcing companies. Contact centers defined simply are workplaces wherein human agents receive or make outgoing telephone calls to existing or prospective customers of a company. Outsourced contact centers are specialized contact center outsourcing companies that manage inbound or outbound call center processes for their clients.
      The market is growing at a very rapid pace and with rise in technological innovation, competition and M&A activities in the industry many local and regional vendors are offering specific application products for varied end-users. The industry is expected to remain innovation-led, with frequent acquisitions and strategic alliances adopted as the key strategies by the players to increase their industry presence.
      In 2018, the global Outsourced Call Centers (Outsourced Contact Centers) market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.

      This report focuses on the global Outsourced Call Centers (Outsourced Contact Centers) status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Outsourced Call Centers (Outsourced Contact Centers) development in United States, Europe and China.

      The key players covered in this study
      Teleperformance
      Concentrix (Convergys)
      Alorica
      Atento
      Acticall (Sitel)
      Arvato
      Sykes Enterprises
      TeleTech Holdings
      Transcom
      Serco
      HKT Teleservices
      Comdata

      Market segment by Type, the product can be split into
      On-Premise CCO
      Cloud-based CCO

      Market segment by Application, split into
      Telecom & IT
      BFSI
      Healthcare & Life Sciences
      Government & Public
      Retail & Consumer Goods
      Others

      Market segment by Regions/Countries, this report covers
      United States
      Europe
      China
      Japan
      Southeast Asia
      India
      Central & South America

      The study objectives of this report are:
      To analyze global Outsourced Call Centers (Outsourced Contact Centers) status, future forecast, growth opportunity, key market and key players.
      To present the Outsourced Call Centers (Outsourced Contact Centers) development in United States, Europe and China.
      To strategically profile the key players and comprehensively analyze their development plan and strategies.
      To define, describe and forecast the market by product type, market and key regions.

      In this study, the years considered to estimate the market size of Outsourced Call Centers (Outsourced Contact Centers) are as follows:
      History Year: 2014-2018
      Base Year: 2018
      Estimated Year: 2019
      Forecast Year 2019 to 2025
      For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.


      Summary:
      Get latest Market Research Reports on Outsourced Call Centers (Outsourced Contact Centers). Industry analysis & Market Report on Outsourced Call Centers (Outsourced Contact Centers) is a syndicated market report, published as Global Outsourced Call Centers (Outsourced Contact Centers) Market Size, Status and Forecast 2019-2025. It is complete Research Study and Industry Analysis of Outsourced Call Centers (Outsourced Contact Centers) market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.


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