The CRM analytics solutions help the company to analyses the marketing, sales and service performance. Thus, it is a smart analysis of the customer information across the organization to enhance the ROI by reducing the operation cost. IT provides 360-degree view of real-time insights to the entire organizations in order help them to know about its customer and have fact-based actions.
This analytics solution enables the organizations to identify opportunities to cross-sell, up-sell, and improve customer satisfaction. Thus, the CRM analytics solution offers easy access to the information over the analytical dashboard which sorts thousands of data points to have right information’s about its customers.
In 2018, the global CRM Analytics market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of 10.6% during 2019-2025.
This report focuses on the global CRM Analytics status, future forecast, growth opportunity, key market and key players. The study objectives are to present the CRM Analytics development in United States, Europe and China.
The key players covered in this study
International Business Machines Corporation
SAS Institute, Inc.
Angoss Software Corporation
Market segment by Type, the product can be split into
Contact Center Analytics
Web & Social Media Analytics
Market segment by Application, split into
Small and Medium Businesses
Market segment by Regions/Countries, this report covers
Central & South America
The study objectives of this report are:
To analyze global CRM Analytics status, future forecast, growth opportunity, key market and key players.
To present the CRM Analytics development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.
In this study, the years considered to estimate the market size of CRM Analytics are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.