Report Detail

Service & Software COVID-19 Impact on Global Contact Center Outsourcing Service Market Size, Status and Forecast 2020-2026

  • RnM4255354
  • |
  • 20 November, 2020
  • |
  • Global
  • |
  • 129 Pages
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  • QYResearch
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  • Service & Software

1 Report Overview

  • 1.1 Study Scope
  • 1.2 Key Market Segments
  • 1.3 Market Analysis by Type
    • 1.3.1 Global Contact Center Outsourcing Service Market Size Growth Rate by Type: 2020 VS 2026
    • 1.3.2 Partial Outsourcing
    • 1.3.3 Complete Outsourcing
  • 1.4 Market by Application
    • 1.4.1 Global Contact Center Outsourcing Service Market Share by End User: 2020 VS 2026
    • 1.4.2 Large Enterprises
    • 1.4.3 SMEs
  • 1.5 Study Objectives
  • 1.6 Years Considered

2 Global Growth Trends

  • 2.1 Global Contact Center Outsourcing Service Market Perspective (2015-2026)
  • 2.2 Contact Center Outsourcing Service Growth Trends by Regions
    • 2.2.1 Contact Center Outsourcing Service Market Size by Regions: 2015 VS 2020 VS 2026
    • 2.2.2 Contact Center Outsourcing Service Historic Market Share by Regions (2015-2020)
    • 2.2.3 Contact Center Outsourcing Service Forecasted Market Size by Regions (2021-2026)
  • 2.3 Contact Center Outsourcing Service Industry Dynamic
    • 2.3.1 Contact Center Outsourcing Service Market Trends
    • 2.3.2 Contact Center Outsourcing Service Market Drivers
    • 2.3.3 Contact Center Outsourcing Service Market Challenges
    • 2.3.4 Contact Center Outsourcing Service Market Restraints

3 Competition Landscape by Key Players

  • 3.1 Global Top Contact Center Outsourcing Service Players by Market Size
    • 3.1.1 Global Top Contact Center Outsourcing Service Players by Revenue (2015-2020)
    • 3.1.2 Global Contact Center Outsourcing Service Revenue Market Share by Players (2015-2020)
  • 3.2 Global Contact Center Outsourcing Service Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
  • 3.3 Players Covered: Ranking by Contact Center Outsourcing Service Revenue
  • 3.4 Global Contact Center Outsourcing Service Market Concentration Ratio
    • 3.4.1 Global Contact Center Outsourcing Service Market Concentration Ratio (CR5 and HHI)
    • 3.4.2 Global Top 10 and Top 5 Companies by Contact Center Outsourcing Service Revenue in 2019
  • 3.5 Key Players Contact Center Outsourcing Service Area Served
  • 3.6 Key Players Contact Center Outsourcing Service Product Solution and Service
  • 3.7 Date of Enter into Contact Center Outsourcing Service Market
  • 3.8 Mergers & Acquisitions, Expansion Plans

4 Contact Center Outsourcing Service Breakdown Data by Type

  • 4.1 Global Contact Center Outsourcing Service Historic Market Size by Type (2015-2020)
  • 4.2 Global Contact Center Outsourcing Service Forecasted Market Size by Type (2021-2026)

5 Contact Center Outsourcing Service Breakdown Data by End User

  • 5.1 Global Contact Center Outsourcing Service Historic Market Size by End User (2015-2020)
  • 5.2 Global Contact Center Outsourcing Service Forecasted Market Size by End User (2021-2026)

6 North America

  • 6.1 North America Contact Center Outsourcing Service Market Size (2015-2026)
  • 6.2 North America Contact Center Outsourcing Service Market Size by Type (2015-2020)
  • 6.3 North America Contact Center Outsourcing Service Market Size by End User (2015-2020)
  • 6.4 North America Contact Center Outsourcing Service Market Size by Country (2015-2020)
    • 6.4.1 United States
    • 6.4.2 Canada

7 Europe

  • 7.1 Europe Contact Center Outsourcing Service Market Size (2015-2026)
  • 7.2 Europe Contact Center Outsourcing Service Market Size by Type (2015-2020)
  • 7.3 Europe Contact Center Outsourcing Service Market Size by End User (2015-2020)
  • 7.4 Europe Contact Center Outsourcing Service Market Size by Country (2015-2020)
    • 7.4.1 Germany
    • 7.4.2 France
    • 7.4.3 U.K.
    • 7.4.4 Italy
    • 7.4.5 Russia
    • 7.4.6 Nordic

8 Asia-Pacific

  • 8.1 Asia-Pacific Contact Center Outsourcing Service Market Size (2015-2026)
  • 8.2 Asia-Pacific Contact Center Outsourcing Service Market Size by Type (2015-2020)
  • 8.3 Asia-Pacific Contact Center Outsourcing Service Market Size by End User (2015-2020)
  • 8.4 Asia-Pacific Contact Center Outsourcing Service Market Size by Region (2015-2020)
    • 8.4.1 China
    • 8.4.2 Japan
    • 8.4.3 South Korea
    • 8.4.4 Southeast Asia
    • 8.4.5 India
    • 8.4.6 Australia

9 Latin America

  • 9.1 Latin America Contact Center Outsourcing Service Market Size (2015-2026)
  • 9.2 Latin America Contact Center Outsourcing Service Market Size by Type (2015-2020)
  • 9.3 Latin America Contact Center Outsourcing Service Market Size by End User (2015-2020)
  • 9.4 Latin America Contact Center Outsourcing Service Market Size by Country (2015-2020)
    • 9.4.1 Mexico
    • 9.4.2 Brazil

10 Middle East & Africa

  • 10.1 Middle East & Africa Contact Center Outsourcing Service Market Size (2015-2026)
  • 10.2 Middle East & Africa Contact Center Outsourcing Service Market Size by Type (2015-2020)
  • 10.3 Middle East & Africa Contact Center Outsourcing Service Market Size by Application (2015-2020)
  • 10.4 Middle East & Africa Contact Center Outsourcing Service Market Size by Country (2015-2020)
    • 10.4.1 Turkey
    • 10.4.2 Saudi Arabia
    • 10.4.3 UAE

11 Key Players Profiles

  • 11.1 Teleperformance
    • 11.1.1 Teleperformance Company Details
    • 11.1.2 Teleperformance Business Overview
    • 11.1.3 Teleperformance Contact Center Outsourcing Service Introduction
    • 11.1.4 Teleperformance Revenue in Contact Center Outsourcing Service Business (2015-2020))
    • 11.1.5 Teleperformance Recent Development
  • 11.2 Synnex
    • 11.2.1 Synnex Company Details
    • 11.2.2 Synnex Business Overview
    • 11.2.3 Synnex Contact Center Outsourcing Service Introduction
    • 11.2.4 Synnex Revenue in Contact Center Outsourcing Service Business (2015-2020)
    • 11.2.5 Synnex Recent Development
  • 11.3 Alorica
    • 11.3.1 Alorica Company Details
    • 11.3.2 Alorica Business Overview
    • 11.3.3 Alorica Contact Center Outsourcing Service Introduction
    • 11.3.4 Alorica Revenue in Contact Center Outsourcing Service Business (2015-2020)
    • 11.3.5 Alorica Recent Development
  • 11.4 Atento
    • 11.4.1 Atento Company Details
    • 11.4.2 Atento Business Overview
    • 11.4.3 Atento Contact Center Outsourcing Service Introduction
    • 11.4.4 Atento Revenue in Contact Center Outsourcing Service Business (2015-2020)
    • 11.4.5 Atento Recent Development
  • 11.5 Acticall Sitel Group
    • 11.5.1 Acticall Sitel Group Company Details
    • 11.5.2 Acticall Sitel Group Business Overview
    • 11.5.3 Acticall Sitel Group Contact Center Outsourcing Service Introduction
    • 11.5.4 Acticall Sitel Group Revenue in Contact Center Outsourcing Service Business (2015-2020)
    • 11.5.5 Acticall Sitel Group Recent Development
  • 11.6 Arvato
    • 11.6.1 Arvato Company Details
    • 11.6.2 Arvato Business Overview
    • 11.6.3 Arvato Contact Center Outsourcing Service Introduction
    • 11.6.4 Arvato Revenue in Contact Center Outsourcing Service Business (2015-2020)
    • 11.6.5 Arvato Recent Development
  • 11.7 Sykes
    • 11.7.1 Sykes Company Details
    • 11.7.2 Sykes Business Overview
    • 11.7.3 Sykes Contact Center Outsourcing Service Introduction
    • 11.7.4 Sykes Revenue in Contact Center Outsourcing Service Business (2015-2020)
    • 11.7.5 Sykes Recent Development
  • 11.8 TTEC
    • 11.8.1 TTEC Company Details
    • 11.8.2 TTEC Business Overview
    • 11.8.3 TTEC Contact Center Outsourcing Service Introduction
    • 11.8.4 TTEC Revenue in Contact Center Outsourcing Service Business (2015-2020)
    • 11.8.5 TTEC Recent Development
  • 11.9 SERCO GROUP
    • 11.9.1 SERCO GROUP Company Details
    • 11.9.2 SERCO GROUP Business Overview
    • 11.9.3 SERCO GROUP Contact Center Outsourcing Service Introduction
    • 11.9.4 SERCO GROUP Revenue in Contact Center Outsourcing Service Business (2015-2020)
    • 11.9.5 SERCO GROUP Recent Development
  • 11.10 Xerox Corporation
    • 11.10.1 Xerox Corporation Company Details
    • 11.10.2 Xerox Corporation Business Overview
    • 11.10.3 Xerox Corporation Contact Center Outsourcing Service Introduction
    • 11.10.4 Xerox Corporation Revenue in Contact Center Outsourcing Service Business (2015-2020)
    • 11.10.5 Xerox Corporation Recent Development
  • 11.11 CGS Inc
    • 10.11.1 CGS Inc Company Details
    • 10.11.2 CGS Inc Business Overview
    • 10.11.3 CGS Inc Contact Center Outsourcing Service Introduction
    • 10.11.4 CGS Inc Revenue in Contact Center Outsourcing Service Business (2015-2020)
    • 10.11.5 CGS Inc Recent Development
  • 11.12 Webhelp
    • 10.12.1 Webhelp Company Details
    • 10.12.2 Webhelp Business Overview
    • 10.12.3 Webhelp Contact Center Outsourcing Service Introduction
    • 10.12.4 Webhelp Revenue in Contact Center Outsourcing Service Business (2015-2020)
    • 10.12.5 Webhelp Recent Development
  • 11.13 StarTek
    • 10.13.1 StarTek Company Details
    • 10.13.2 StarTek Business Overview
    • 10.13.3 StarTek Contact Center Outsourcing Service Introduction
    • 10.13.4 StarTek Revenue in Contact Center Outsourcing Service Business (2015-2020)
    • 10.13.5 StarTek Recent Development
  • 11.14 Grupo Konecta
    • 10.14.1 Grupo Konecta Company Details
    • 10.14.2 Grupo Konecta Business Overview
    • 10.14.3 Grupo Konecta Contact Center Outsourcing Service Introduction
    • 10.14.4 Grupo Konecta Revenue in Contact Center Outsourcing Service Business (2015-2020)
    • 10.14.5 Grupo Konecta Recent Development
  • 11.15 Carlyle Group (Comdata)
    • 10.15.1 Carlyle Group (Comdata) Company Details
    • 10.15.2 Carlyle Group (Comdata) Business Overview
    • 10.15.3 Carlyle Group (Comdata) Contact Center Outsourcing Service Introduction
    • 10.15.4 Carlyle Group (Comdata) Revenue in Contact Center Outsourcing Service Business (2015-2020)
    • 10.15.5 Carlyle Group (Comdata) Recent Development
  • 11.16 Capita
    • 10.16.1 Capita Company Details
    • 10.16.2 Capita Business Overview
    • 10.16.3 Capita Contact Center Outsourcing Service Introduction
    • 10.16.4 Capita Revenue in Contact Center Outsourcing Service Business (2015-2020)
    • 10.16.5 Capita Recent Development
  • 11.17 Hinduja Global Solutions (HGS)
    • 10.17.1 Hinduja Global Solutions (HGS) Company Details
    • 10.17.2 Hinduja Global Solutions (HGS) Business Overview
    • 10.17.3 Hinduja Global Solutions (HGS) Contact Center Outsourcing Service Introduction
    • 10.17.4 Hinduja Global Solutions (HGS) Revenue in Contact Center Outsourcing Service Business (2015-2020)
    • 10.17.5 Hinduja Global Solutions (HGS) Recent Development
  • 11.18 Transcosmos
    • 10.18.1 Transcosmos Company Details
    • 10.18.2 Transcosmos Business Overview
    • 10.18.3 Transcosmos Contact Center Outsourcing Service Introduction
    • 10.18.4 Transcosmos Revenue in Contact Center Outsourcing Service Business (2015-2020)
    • 10.18.5 Transcosmos Recent Development
  • 11.19 Five9
    • 10.19.1 Five9 Company Details
    • 10.19.2 Five9 Business Overview
    • 10.19.3 Five9 Contact Center Outsourcing Service Introduction
    • 10.19.4 Five9 Revenue in Contact Center Outsourcing Service Business (2015-2020)
    • 10.19.5 Five9 Recent Development
  • 11.20 Transcom
    • 10.20.1 Transcom Company Details
    • 10.20.2 Transcom Business Overview
    • 10.20.3 Transcom Contact Center Outsourcing Service Introduction
    • 10.20.4 Transcom Revenue in Contact Center Outsourcing Service Business (2015-2020)
    • 10.20.5 Transcom Recent Development
  • 11.21 HKT Teleservices
    • 10.21.1 HKT Teleservices Company Details
    • 10.21.2 HKT Teleservices Business Overview
    • 10.21.3 HKT Teleservices Contact Center Outsourcing Service Introduction
    • 10.21.4 HKT Teleservices Revenue in Contact Center Outsourcing Service Business (2015-2020)
    • 10.21.5 HKT Teleservices Recent Development
  • 11.22 Telekom Malaysia (VADS)
    • 10.22.1 Telekom Malaysia (VADS) Company Details
    • 10.22.2 Telekom Malaysia (VADS) Business Overview
    • 10.22.3 Telekom Malaysia (VADS) Contact Center Outsourcing Service Introduction
    • 10.22.4 Telekom Malaysia (VADS) Revenue in Contact Center Outsourcing Service Business (2015-2020)
    • 10.22.5 Telekom Malaysia (VADS) Recent Development
  • 11.23 Invensis Technologies
    • 10.23.1 Invensis Technologies Company Details
    • 10.23.2 Invensis Technologies Business Overview
    • 10.23.3 Invensis Technologies Contact Center Outsourcing Service Introduction
    • 10.23.4 Invensis Technologies Revenue in Contact Center Outsourcing Service Business (2015-2020)
    • 10.23.5 Invensis Technologies Recent Development

12 Analyst's Viewpoints/Conclusions

    13 Appendix

    • 13.1 Research Methodology
      • 13.1.1 Methodology/Research Approach
      • 13.1.2 Data Source
    • 13.2 Disclaimer

    Contact center outsourcing is the strategic business decision to leverage a 3rd party organization, often called a business process outsourcer or BPO, to manage your call center and customer service operations.
    Market Analysis and Insights: Global Contact Center Outsourcing Service Market
    The global Contact Center Outsourcing Service market size is projected to reach US$ XX million by 2026, from US$ XX million in 2020, at a CAGR of XX% during 2021-2026.
    With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global Contact Center Outsourcing Service market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global Contact Center Outsourcing Service market in terms of revenue.
    On the whole, the report proves to be an effective tool that players can use to gain a competitive edge over their competitors and ensure lasting success in the global Contact Center Outsourcing Service market. All of the findings, data, and information provided in the report are validated and revalidated with the help of trustworthy sources. The analysts who have authored the report took a unique and industry-best research and analysis approach for an in-depth study of the global Contact Center Outsourcing Service market.
    Contact Center Outsourcing Service Breakdown Data by Type
    Partial Outsourcing
    Complete Outsourcing
    Contact Center Outsourcing Service Breakdown Data by End User
    Large Enterprises
    SMEs
    Based on regional and country-level analysis, the Contact Center Outsourcing Service market has been segmented as follows:
    North America
    United States
    Canada
    Europe
    Germany
    France
    U.K.
    Italy
    Russia
    Nordic
    Rest of Europe
    Asia-Pacific
    China
    Japan
    South Korea
    Southeast Asia
    India
    Australia
    Rest of Asia-Pacific
    Latin America
    Mexico
    Brazil
    Middle East & Africa
    Turkey
    Saudi Arabia
    UAE
    Rest of Middle East & Africa
    In the competitive analysis section of the report, leading as well as prominent players of the global Contact Center Outsourcing Service market are broadly studied on the basis of key factors. The report offers comprehensive analysis and accurate statistics on revenue by the player for the period 2015-2020. It also offers detailed analysis supported by reliable statistics on price and revenue (global level) by player for the period 2015-2020.
    The following players are covered in this report:
    Teleperformance
    Synnex
    Alorica
    Atento
    Acticall Sitel Group
    Arvato
    Sykes
    TTEC
    SERCO GROUP
    Xerox Corporation
    CGS Inc
    Webhelp
    StarTek
    Grupo Konecta
    Carlyle Group (Comdata)
    Capita
    Hinduja Global Solutions (HGS)
    Transcosmos
    Five9
    Transcom
    HKT Teleservices
    Telekom Malaysia (VADS)
    Invensis Technologies


    Summary:
    Get latest Market Research Reports on COVID-19 Impact on Global Contact Center Outsourcing Service. Industry analysis & Market Report on COVID-19 Impact on Global Contact Center Outsourcing Service is a syndicated market report, published as COVID-19 Impact on Global Contact Center Outsourcing Service Market Size, Status and Forecast 2020-2026. It is complete Research Study and Industry Analysis of COVID-19 Impact on Global Contact Center Outsourcing Service market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.

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