COVID-19 Impact on Global Cloud-Based Contact Centers Market Size, Status and Forecast 2020-2026

1 Report Overview

• 1.1 Study Scope
• 1.2 Key Market Segments
• 1.3 Players Covered: Ranking by Cloud-Based Contact Centers Revenue
• 1.4 Market Analysis by Type
  • 1.4.1 Global Cloud-Based Contact Centers Market Size Growth Rate by Type: 2020 VS 2026
  • 1.4.2 Automatic Call Distribution (ACD)
  • 1.4.3 Agent Performance Optimization (APO)
  • 1.4.4 Dialers
  • 1.4.5 Interactive Voice Response (IVR)
  • 1.4.6 Computer Telephony Integration (CTI)
  • 1.4.7 Other
• 1.5 Market by Application
  • 1.5.1 Global Cloud-Based Contact Centers Market Share by Application: 2020 VS 2026
  • 1.5.2 BFSI
  • 1.5.3 IT and Telecom
  • 1.5.4 Retail
  • 1.5.5 Government and Public Sector
  • 1.5.6 Healthcare and Life Sciences
  • 1.5.7 Manufacturing
  • 1.5.8 Other
• 1.6 Coronavirus Disease 2019 (Covid-19): Cloud-Based Contact Centers Industry Impact
  • 1.6.1 How the Covid-19 is Affecting the Cloud-Based Contact Centers Industry
    • 1.6.1.1 Cloud-Based Contact Centers Business Impact Assessment - Covid-19
    • 1.6.1.2 Supply Chain Challenges
    • 1.6.1.3 COVID-19’s Impact On Crude Oil and Refined Products
  • 1.6.2 Market Trends and Cloud-Based Contact Centers Potential Opportunities in the COVID-19 Landscape
  • 1.6.3 Measures / Proposal against Covid-19
    • 1.6.3.1 Government Measures to Combat Covid-19 Impact
    • 1.6.3.2 Proposal for Cloud-Based Contact Centers Players to Combat Covid-19 Impact
• 1.7 Study Objectives
• 1.8 Years Considered

2 Global Growth Trends by Regions

• 2.1 Cloud-Based Contact Centers Market Perspective (2015-2026)
• 2.2 Cloud-Based Contact Centers Growth Trends by Regions
  • 2.2.1 Cloud-Based Contact Centers Market Size by Regions: 2015 VS 2020 VS 2026
  • 2.2.2 Cloud-Based Contact Centers Historic Market Share by Regions (2015-2020)
  • 2.2.3 Cloud-Based Contact Centers Forecasted Market Size by Regions (2021-2026)
• 2.3 Industry Trends and Growth Strategy
  • 2.3.1 Market Top Trends
  • 2.3.2 Market Drivers
  • 2.3.3 Market Challenges
  • 2.3.4 Porter’s Five Forces Analysis
  • 2.3.5 Cloud-Based Contact Centers Market Growth Strategy
  • 2.3.6 Primary Interviews with Key Cloud-Based Contact Centers Players (Opinion Leaders)

3 Competition Landscape by Key Players

• 3.1 Global Top Cloud-Based Contact Centers Players by Market Size
  • 3.1.1 Global Top Cloud-Based Contact Centers Players by Revenue (2015-2020)
  • 3.1.2 Global Cloud-Based Contact Centers Revenue Market Share by Players (2015-2020)
  • 3.1.3 Global Cloud-Based Contact Centers Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
• 3.2 Global Cloud-Based Contact Centers Market Concentration Ratio
  • 3.2.1 Global Cloud-Based Contact Centers Market Concentration Ratio (CR5 and HHI)
  • 3.2.2 Global Top 10 and Top 5 Companies by Cloud-Based Contact Centers Revenue in 2019
• 3.3 Cloud-Based Contact Centers Key Players Head office and Area Served
• 3.4 Key Players Cloud-Based Contact Centers Product Solution and Service
• 3.5 Date of Enter into Cloud-Based Contact Centers Market
• 3.6 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type (2015-2026)

• 4.1 Global Cloud-Based Contact Centers Historic Market Size by Type (2015-2020)
• 4.2 Global Cloud-Based Contact Centers Forecasted Market Size by Type (2021-2026)

5 Cloud-Based Contact Centers Breakdown Data by Application (2015-2026)

• 5.1 Global Cloud-Based Contact Centers Market Size by Application (2015-2020)
• 5.2 Global Cloud-Based Contact Centers Forecasted Market Size by Application (2021-2026)

6 North America

• 6.1 North America Cloud-Based Contact Centers Market Size (2015-2020)
• 6.2 Cloud-Based Contact Centers Key Players in North America (2019-2020)
• 6.3 North America Cloud-Based Contact Centers Market Size by Type (2015-2020)
• 6.4 North America Cloud-Based Contact Centers Market Size by Application (2015-2020)

7 Europe

• 7.1 Europe Cloud-Based Contact Centers Market Size (2015-2020)
• 7.2 Cloud-Based Contact Centers Key Players in Europe (2019-2020)
• 7.3 Europe Cloud-Based Contact Centers Market Size by Type (2015-2020)
• 7.4 Europe Cloud-Based Contact Centers Market Size by Application (2015-2020)

8 China

• 8.1 China Cloud-Based Contact Centers Market Size (2015-2020)
• 8.2 Cloud-Based Contact Centers Key Players in China (2019-2020)
• 8.3 China Cloud-Based Contact Centers Market Size by Type (2015-2020)
• 8.4 China Cloud-Based Contact Centers Market Size by Application (2015-2020)

9 Japan

• 9.1 Japan Cloud-Based Contact Centers Market Size (2015-2020)
• 9.2 Cloud-Based Contact Centers Key Players in Japan (2019-2020)
• 9.3 Japan Cloud-Based Contact Centers Market Size by Type (2015-2020)
• 9.4 Japan Cloud-Based Contact Centers Market Size by Application (2015-2020)

10 Southeast Asia

• 10.1 Southeast Asia Cloud-Based Contact Centers Market Size (2015-2020)
• 10.2 Cloud-Based Contact Centers Key Players in Southeast Asia (2019-2020)
• 10.3 Southeast Asia Cloud-Based Contact Centers Market Size by Type (2015-2020)
• 10.4 Southeast Asia Cloud-Based Contact Centers Market Size by Application (2015-2020)

11 India

• 11.1 India Cloud-Based Contact Centers Market Size (2015-2020)
• 11.2 Cloud-Based Contact Centers Key Players in India (2019-2020)
• 11.3 India Cloud-Based Contact Centers Market Size by Type (2015-2020)
• 11.4 India Cloud-Based Contact Centers Market Size by Application (2015-2020)

12 Central & South America

• 12.1 Central & South America Cloud-Based Contact Centers Market Size (2015-2020)
• 12.2 Cloud-Based Contact Centers Key Players in Central & South America (2019-2020)
• 12.3 Central & South America Cloud-Based Contact Centers Market Size by Type (2015-2020)
• 12.4 Central & South America Cloud-Based Contact Centers Market Size by Application (2015-2020)

13 Key Players Profiles

• 13.1 8x8, Inc
  • 13.1.1 8x8, Inc Company Details
  • 13.1.2 8x8, Inc Business Overview and Its Total Revenue
  • 13.1.3 8x8, Inc Cloud-Based Contact Centers Introduction
  • 13.1.4 8x8, Inc Revenue in Cloud-Based Contact Centers Business (2015-2020))
  • 13.1.5 8x8, Inc Recent Development
• 13.2 Five9, Inc
  • 13.2.1 Five9, Inc Company Details
  • 13.2.2 Five9, Inc Business Overview and Its Total Revenue
  • 13.2.3 Five9, Inc Cloud-Based Contact Centers Introduction
  • 13.2.4 Five9, Inc Revenue in Cloud-Based Contact Centers Business (2015-2020)
  • 13.2.5 Five9, Inc Recent Development
• 13.3 Cisco Systems
  • 13.3.1 Cisco Systems Company Details
  • 13.3.2 Cisco Systems Business Overview and Its Total Revenue
  • 13.3.3 Cisco Systems Cloud-Based Contact Centers Introduction
  • 13.3.4 Cisco Systems Revenue in Cloud-Based Contact Centers Business (2015-2020)
  • 13.3.5 Cisco Systems Recent Development
• 13.4 Genesys Telecommunications Laboratories
  • 13.4.1 Genesys Telecommunications Laboratories Company Details
  • 13.4.2 Genesys Telecommunications Laboratories Business Overview and Its Total Revenue
  • 13.4.3 Genesys Telecommunications Laboratories Cloud-Based Contact Centers Introduction
  • 13.4.4 Genesys Telecommunications Laboratories Revenue in Cloud-Based Contact Centers Business (2015-2020)
  • 13.4.5 Genesys Telecommunications Laboratories Recent Development
• 13.5 Oracle
  • 13.5.1 Oracle Company Details
  • 13.5.2 Oracle Business Overview and Its Total Revenue
  • 13.5.3 Oracle Cloud-Based Contact Centers Introduction
  • 13.5.4 Oracle Revenue in Cloud-Based Contact Centers Business (2015-2020)
  • 13.5.5 Oracle Recent Development
• 13.6 Nice-Systems
  • 13.6.1 Nice-Systems Company Details
  • 13.6.2 Nice-Systems Business Overview and Its Total Revenue
  • 13.6.3 Nice-Systems Cloud-Based Contact Centers Introduction
  • 13.6.4 Nice-Systems Revenue in Cloud-Based Contact Centers Business (2015-2020)
  • 13.6.5 Nice-Systems Recent Development
• 13.7 Newvoicemedia
  • 13.7.1 Newvoicemedia Company Details
  • 13.7.2 Newvoicemedia Business Overview and Its Total Revenue
  • 13.7.3 Newvoicemedia Cloud-Based Contact Centers Introduction
  • 13.7.4 Newvoicemedia Revenue in Cloud-Based Contact Centers Business (2015-2020)
  • 13.7.5 Newvoicemedia Recent Development
• 13.8 3clogic
  • 13.8.1 3clogic Company Details
  • 13.8.2 3clogic Business Overview and Its Total Revenue
  • 13.8.3 3clogic Cloud-Based Contact Centers Introduction
  • 13.8.4 3clogic Revenue in Cloud-Based Contact Centers Business (2015-2020)
  • 13.8.5 3clogic Recent Development
• 13.9 Connect First
  • 13.9.1 Connect First Company Details
  • 13.9.2 Connect First Business Overview and Its Total Revenue
  • 13.9.3 Connect First Cloud-Based Contact Centers Introduction
  • 13.9.4 Connect First Revenue in Cloud-Based Contact Centers Business (2015-2020)
  • 13.9.5 Connect First Recent Development
• 13.10 Aspect Software
  • 13.10.1 Aspect Software Company Details
  • 13.10.2 Aspect Software Business Overview and Its Total Revenue
  • 13.10.3 Aspect Software Cloud-Based Contact Centers Introduction
  • 13.10.4 Aspect Software Revenue in Cloud-Based Contact Centers Business (2015-2020)
  • 13.10.5 Aspect Software Recent Development
• 13.11 Incontact
  • 10.11.1 Incontact Company Details
  • 10.11.2 Incontact Business Overview and Its Total Revenue
  • 10.11.3 Incontact Cloud-Based Contact Centers Introduction
  • 10.11.4 Incontact Revenue in Cloud-Based Contact Centers Business (2015-2020)
  • 10.11.5 Incontact Recent Development
• 13.12 Interactive Intelligence Group
  • 10.12.1 Interactive Intelligence Group Company Details
  • 10.12.2 Interactive Intelligence Group Business Overview and Its Total Revenue
  • 10.12.3 Interactive Intelligence Group Cloud-Based Contact Centers Introduction
  • 10.12.4 Interactive Intelligence Group Revenue in Cloud-Based Contact Centers Business (2015-2020)
  • 10.12.5 Interactive Intelligence Group Recent Development
• 13.13 Broadsoft
  • 10.13.1 Broadsoft Company Details
  • 10.13.2 Broadsoft Business Overview and Its Total Revenue
  • 10.13.3 Broadsoft Cloud-Based Contact Centers Introduction
  • 10.13.4 Broadsoft Revenue in Cloud-Based Contact Centers Business (2015-2020)
  • 10.13.5 Broadsoft Recent Development
• 13.14 West Corporation
  • 10.14.1 West Corporation Company Details
  • 10.14.2 West Corporation Business Overview and Its Total Revenue
  • 10.14.3 West Corporation Cloud-Based Contact Centers Introduction
  • 10.14.4 West Corporation Revenue in Cloud-Based Contact Centers Business (2015-2020)
  • 10.14.5 West Corporation Recent Development
• 13.15 Liveops Cloud
  • 10.15.1 Liveops Cloud Company Details
  • 10.15.2 Liveops Cloud Business Overview and Its Total Revenue
  • 10.15.3 Liveops Cloud Cloud-Based Contact Centers Introduction
  • 10.15.4 Liveops Cloud Revenue in Cloud-Based Contact Centers Business (2015-2020)
  • 10.15.5 Liveops Cloud Recent Development
• 13.16 Evolve IP
  • 10.16.1 Evolve IP Company Details
  • 10.16.2 Evolve IP Business Overview and Its Total Revenue
  • 10.16.3 Evolve IP Cloud-Based Contact Centers Introduction
  • 10.16.4 Evolve IP Revenue in Cloud-Based Contact Centers Business (2015-2020)
  • 10.16.5 Evolve IP Recent Development
• 13.17 Mitel Networks
  • 10.17.1 Mitel Networks Company Details
  • 10.17.2 Mitel Networks Business Overview and Its Total Revenue
  • 10.17.3 Mitel Networks Cloud-Based Contact Centers Introduction
  • 10.17.4 Mitel Networks Revenue in Cloud-Based Contact Centers Business (2015-2020)
  • 10.17.5 Mitel Networks Recent Development
• 13.18 Ozonetel Systems
  • 10.18.1 Ozonetel Systems Company Details
  • 10.18.2 Ozonetel Systems Business Overview and Its Total Revenue
  • 10.18.3 Ozonetel Systems Cloud-Based Contact Centers Introduction
  • 10.18.4 Ozonetel Systems Revenue in Cloud-Based Contact Centers Business (2015-2020)
  • 10.18.5 Ozonetel Systems Recent Development

14 Analyst's Viewpoints/Conclusions

15 Appendix

• 15.1 Research Methodology
  • 15.1.1 Methodology/Research Approach
  • 15.1.2 Data Source
• 15.2 Disclaimer