COVID-19 Impact on Global Call Center AI Market Size, Status and Forecast 2020-2026

1 Report Overview

• 1.1 Study Scope
• 1.2 Key Market Segments
• 1.3 Players Covered: Ranking by Call Center AI Revenue
• 1.4 Market Analysis by Type
  • 1.4.1 Global Call Center AI Market Size Growth Rate by Type: 2020 VS 2026
  • 1.4.2 Cloud-Based
  • 1.4.3 On-Premise
• 1.5 Market by Application
  • 1.5.1 Global Call Center AI Market Share by Application: 2020 VS 2026
  • 1.5.2 BFSI
  • 1.5.3 Retail and E-commerce
  • 1.5.4 Telecommunications
  • 1.5.5 Health Care
  • 1.5.6 Media and Entertainment
• 1.6 Coronavirus Disease 2019 (Covid-19): Call Center AI Industry Impact
  • 1.6.1 How the Covid-19 is Affecting the Call Center AI Industry
    • 1.6.1.1 Call Center AI Business Impact Assessment - Covid-19
    • 1.6.1.2 Supply Chain Challenges
    • 1.6.1.3 COVID-19’s Impact On Crude Oil and Refined Products
  • 1.6.2 Market Trends and Call Center AI Potential Opportunities in the COVID-19 Landscape
  • 1.6.3 Measures / Proposal against Covid-19
    • 1.6.3.1 Government Measures to Combat Covid-19 Impact
    • 1.6.3.2 Proposal for Call Center AI Players to Combat Covid-19 Impact
• 1.7 Study Objectives
• 1.8 Years Considered

2 Global Growth Trends by Regions

• 2.1 Call Center AI Market Perspective (2015-2026)
• 2.2 Call Center AI Growth Trends by Regions
  • 2.2.1 Call Center AI Market Size by Regions: 2015 VS 2020 VS 2026
  • 2.2.2 Call Center AI Historic Market Share by Regions (2015-2020)
  • 2.2.3 Call Center AI Forecasted Market Size by Regions (2021-2026)
• 2.3 Industry Trends and Growth Strategy
  • 2.3.1 Market Top Trends
  • 2.3.2 Market Drivers
  • 2.3.3 Market Challenges
  • 2.3.4 Porter’s Five Forces Analysis
  • 2.3.5 Call Center AI Market Growth Strategy
  • 2.3.6 Primary Interviews with Key Call Center AI Players (Opinion Leaders)

3 Competition Landscape by Key Players

• 3.1 Global Top Call Center AI Players by Market Size
  • 3.1.1 Global Top Call Center AI Players by Revenue (2015-2020)
  • 3.1.2 Global Call Center AI Revenue Market Share by Players (2015-2020)
  • 3.1.3 Global Call Center AI Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
• 3.2 Global Call Center AI Market Concentration Ratio
  • 3.2.1 Global Call Center AI Market Concentration Ratio (CR5 and HHI)
  • 3.2.2 Global Top 10 and Top 5 Companies by Call Center AI Revenue in 2019
• 3.3 Call Center AI Key Players Head office and Area Served
• 3.4 Key Players Call Center AI Product Solution and Service
• 3.5 Date of Enter into Call Center AI Market
• 3.6 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type (2015-2026)

• 4.1 Global Call Center AI Historic Market Size by Type (2015-2020)
• 4.2 Global Call Center AI Forecasted Market Size by Type (2021-2026)

5 Call Center AI Breakdown Data by Application (2015-2026)

• 5.1 Global Call Center AI Market Size by Application (2015-2020)
• 5.2 Global Call Center AI Forecasted Market Size by Application (2021-2026)

6 North America

• 6.1 North America Call Center AI Market Size (2015-2020)
• 6.2 Call Center AI Key Players in North America (2019-2020)
• 6.3 North America Call Center AI Market Size by Type (2015-2020)
• 6.4 North America Call Center AI Market Size by Application (2015-2020)

7 Europe

• 7.1 Europe Call Center AI Market Size (2015-2020)
• 7.2 Call Center AI Key Players in Europe (2019-2020)
• 7.3 Europe Call Center AI Market Size by Type (2015-2020)
• 7.4 Europe Call Center AI Market Size by Application (2015-2020)

8 China

• 8.1 China Call Center AI Market Size (2015-2020)
• 8.2 Call Center AI Key Players in China (2019-2020)
• 8.3 China Call Center AI Market Size by Type (2015-2020)
• 8.4 China Call Center AI Market Size by Application (2015-2020)

9 Japan

• 9.1 Japan Call Center AI Market Size (2015-2020)
• 9.2 Call Center AI Key Players in Japan (2019-2020)
• 9.3 Japan Call Center AI Market Size by Type (2015-2020)
• 9.4 Japan Call Center AI Market Size by Application (2015-2020)

10 Southeast Asia

• 10.1 Southeast Asia Call Center AI Market Size (2015-2020)
• 10.2 Call Center AI Key Players in Southeast Asia (2019-2020)
• 10.3 Southeast Asia Call Center AI Market Size by Type (2015-2020)
• 10.4 Southeast Asia Call Center AI Market Size by Application (2015-2020)

11 India

• 11.1 India Call Center AI Market Size (2015-2020)
• 11.2 Call Center AI Key Players in India (2019-2020)
• 11.3 India Call Center AI Market Size by Type (2015-2020)
• 11.4 India Call Center AI Market Size by Application (2015-2020)

12 Central & South America

• 12.1 Central & South America Call Center AI Market Size (2015-2020)
• 12.2 Call Center AI Key Players in Central & South America (2019-2020)
• 12.3 Central & South America Call Center AI Market Size by Type (2015-2020)
• 12.4 Central & South America Call Center AI Market Size by Application (2015-2020)

13 Key Players Profiles

• 13.1 IBM (US)
  • 13.1.1 IBM (US) Company Details
  • 13.1.2 IBM (US) Business Overview and Its Total Revenue
  • 13.1.3 IBM (US) Call Center AI Introduction
  • 13.1.4 IBM (US) Revenue in Call Center AI Business (2015-2020))
  • 13.1.5 IBM (US) Recent Development
• 13.2 Google (US)
  • 13.2.1 Google (US) Company Details
  • 13.2.2 Google (US) Business Overview and Its Total Revenue
  • 13.2.3 Google (US) Call Center AI Introduction
  • 13.2.4 Google (US) Revenue in Call Center AI Business (2015-2020)
  • 13.2.5 Google (US) Recent Development
• 13.3 Microsoft (US)
  • 13.3.1 Microsoft (US) Company Details
  • 13.3.2 Microsoft (US) Business Overview and Its Total Revenue
  • 13.3.3 Microsoft (US) Call Center AI Introduction
  • 13.3.4 Microsoft (US) Revenue in Call Center AI Business (2015-2020)
  • 13.3.5 Microsoft (US) Recent Development
• 13.4 Oracle (US)
  • 13.4.1 Oracle (US) Company Details
  • 13.4.2 Oracle (US) Business Overview and Its Total Revenue
  • 13.4.3 Oracle (US) Call Center AI Introduction
  • 13.4.4 Oracle (US) Revenue in Call Center AI Business (2015-2020)
  • 13.4.5 Oracle (US) Recent Development
• 13.5 SAP (Germany)
  • 13.5.1 SAP (Germany) Company Details
  • 13.5.2 SAP (Germany) Business Overview and Its Total Revenue
  • 13.5.3 SAP (Germany) Call Center AI Introduction
  • 13.5.4 SAP (Germany) Revenue in Call Center AI Business (2015-2020)
  • 13.5.5 SAP (Germany) Recent Development
• 13.6 AWS (US)
  • 13.6.1 AWS (US) Company Details
  • 13.6.2 AWS (US) Business Overview and Its Total Revenue
  • 13.6.3 AWS (US) Call Center AI Introduction
  • 13.6.4 AWS (US) Revenue in Call Center AI Business (2015-2020)
  • 13.6.5 AWS (US) Recent Development
• 13.7 Nuance Communications (US)
  • 13.7.1 Nuance Communications (US) Company Details
  • 13.7.2 Nuance Communications (US) Business Overview and Its Total Revenue
  • 13.7.3 Nuance Communications (US) Call Center AI Introduction
  • 13.7.4 Nuance Communications (US) Revenue in Call Center AI Business (2015-2020)
  • 13.7.5 Nuance Communications (US) Recent Development
• 13.8 Avaya (US)
  • 13.8.1 Avaya (US) Company Details
  • 13.8.2 Avaya (US) Business Overview and Its Total Revenue
  • 13.8.3 Avaya (US) Call Center AI Introduction
  • 13.8.4 Avaya (US) Revenue in Call Center AI Business (2015-2020)
  • 13.8.5 Avaya (US) Recent Development
• 13.9 Haptik (India)
  • 13.9.1 Haptik (India) Company Details
  • 13.9.2 Haptik (India) Business Overview and Its Total Revenue
  • 13.9.3 Haptik (India) Call Center AI Introduction
  • 13.9.4 Haptik (India) Revenue in Call Center AI Business (2015-2020)
  • 13.9.5 Haptik (India) Recent Development
• 13.10 Artificial Solutions (Spain)
  • 13.10.1 Artificial Solutions (Spain) Company Details
  • 13.10.2 Artificial Solutions (Spain) Business Overview and Its Total Revenue
  • 13.10.3 Artificial Solutions (Spain) Call Center AI Introduction
  • 13.10.4 Artificial Solutions (Spain) Revenue in Call Center AI Business (2015-2020)
  • 13.10.5 Artificial Solutions (Spain) Recent Development
• 13.11 Zendesk (US)
  • 10.11.1 Zendesk (US) Company Details
  • 10.11.2 Zendesk (US) Business Overview and Its Total Revenue
  • 10.11.3 Zendesk (US) Call Center AI Introduction
  • 10.11.4 Zendesk (US) Revenue in Call Center AI Business (2015-2020)
  • 10.11.5 Zendesk (US) Recent Development
• 13.12 Conversica (US)
  • 10.12.1 Conversica (US) Company Details
  • 10.12.2 Conversica (US) Business Overview and Its Total Revenue
  • 10.12.3 Conversica (US) Call Center AI Introduction
  • 10.12.4 Conversica (US) Revenue in Call Center AI Business (2015-2020)
  • 10.12.5 Conversica (US) Recent Development
• 13.13 Rulai (US)
  • 10.13.1 Rulai (US) Company Details
  • 10.13.2 Rulai (US) Business Overview and Its Total Revenue
  • 10.13.3 Rulai (US) Call Center AI Introduction
  • 10.13.4 Rulai (US) Revenue in Call Center AI Business (2015-2020)
  • 10.13.5 Rulai (US) Recent Development
• 13.14 Inbenta Technologies (US)
  • 10.14.1 Inbenta Technologies (US) Company Details
  • 10.14.2 Inbenta Technologies (US) Business Overview and Its Total Revenue
  • 10.14.3 Inbenta Technologies (US) Call Center AI Introduction
  • 10.14.4 Inbenta Technologies (US) Revenue in Call Center AI Business (2015-2020)
  • 10.14.5 Inbenta Technologies (US) Recent Development
• 13.15 Kore.ai (US)
  • 10.15.1 Kore.ai (US) Company Details
  • 10.15.2 Kore.ai (US) Business Overview and Its Total Revenue
  • 10.15.3 Kore.ai (US) Call Center AI Introduction
  • 10.15.4 Kore.ai (US) Revenue in Call Center AI Business (2015-2020)
  • 10.15.5 Kore.ai (US) Recent Development
• 13.16 EdgeVerve Systems (Infosys) (India)
  • 10.16.1 EdgeVerve Systems (Infosys) (India) Company Details
  • 10.16.2 EdgeVerve Systems (Infosys) (India) Business Overview and Its Total Revenue
  • 10.16.3 EdgeVerve Systems (Infosys) (India) Call Center AI Introduction
  • 10.16.4 EdgeVerve Systems (Infosys) (India) Revenue in Call Center AI Business (2015-2020)
  • 10.16.5 EdgeVerve Systems (Infosys) (India) Recent Development
• 13.17 Pypestream (US)
  • 10.17.1 Pypestream (US) Company Details
  • 10.17.2 Pypestream (US) Business Overview and Its Total Revenue
  • 10.17.3 Pypestream (US) Call Center AI Introduction
  • 10.17.4 Pypestream (US) Revenue in Call Center AI Business (2015-2020)
  • 10.17.5 Pypestream (US) Recent Development
• 13.18 Avaamo (US)
  • 10.18.1 Avaamo (US) Company Details
  • 10.18.2 Avaamo (US) Business Overview and Its Total Revenue
  • 10.18.3 Avaamo (US) Call Center AI Introduction
  • 10.18.4 Avaamo (US) Revenue in Call Center AI Business (2015-2020)
  • 10.18.5 Avaamo (US) Recent Development
• 13.19 Talkdesk (US)
  • 10.19.1 Talkdesk (US) Company Details
  • 10.19.2 Talkdesk (US) Business Overview and Its Total Revenue
  • 10.19.3 Talkdesk (US) Call Center AI Introduction
  • 10.19.4 Talkdesk (US) Revenue in Call Center AI Business (2015-2020)
  • 10.19.5 Talkdesk (US) Recent Development
• 13.20 NICE inContact (US)
  • 10.20.1 NICE inContact (US) Company Details
  • 10.20.2 NICE inContact (US) Business Overview and Its Total Revenue
  • 10.20.3 NICE inContact (US) Call Center AI Introduction
  • 10.20.4 NICE inContact (US) Revenue in Call Center AI Business (2015-2020)
  • 10.20.5 NICE inContact (US) Recent Development
• 13.21 Creative Virtual (UK)
  • 10.21.1 Creative Virtual (UK) Company Details
  • 10.21.2 Creative Virtual (UK) Business Overview and Its Total Revenue
  • 10.21.3 Creative Virtual (UK) Call Center AI Introduction
  • 10.21.4 Creative Virtual (UK) Revenue in Call Center AI Business (2015-2020)
  • 10.21.5 Creative Virtual (UK) Recent Development

14 Analyst's Viewpoints/Conclusions

15 Appendix

• 15.1 Research Methodology
  • 15.1.1 Methodology/Research Approach
  • 15.1.2 Data Source
• 15.2 Disclaimer