Local and state governments use citizen request management software to manage the influx of constituent requests for non-emergency services. Often known as 311 services, these requests can include: basic information requests about city services; reporting graffiti, broken streetlights, or potholes; building violation complaints; requests for tree trims or sewer line inspections; and other services. Most modern citizen request management solutions offer both web-based portals and mobile apps for citizens to submit requests, with some products also allowing ticket creation directly from Twitter and related social media.
This report provides a complete quantitative data and qualitative analysis on the global market for Citizen Request Management Software. Market size is analysed by country, product type, application, and competitors. Expanded coverage includes additional end-user industry breakdowns and in-depth producer profiles.
Prior to COVID-19, the global market for Citizen Request Management Software was anticipated to grow from US$ XX million in 2020 to US$ XX million by 2026; it is expected to grow at a CAGR of xx% during 2021–2026, whereas post-COVID-19 scenario, the market for Citizen Request Management Software is projected to grow from US$ XX million in 2020 (a change by ~XX% compared to market estimated for 2020 before the outbreak of COVID-19) to US$ XX billion by 2026; it is expected to grow at a CAGR of XX% during 2021–2026.
This report covers market size and forecasts of Citizen Request Management Software, including the following market information:
Global Citizen Request Management Software Market Size, 2019-2021, and 2020 (quarterly data), (US$ Million)
Global Citizen Request Management Software Market Size by Type and by Application, 2019-2021, and 2020 (quarterly data), (US$ Million)
Global Citizen Request Management Software Market Size by Region (and Key Countries), 2019-2021, and 2020 (quarterly data), (US$ Million)
Global Citizen Request Management Software Market Size by Company, 2019- 2020 (quarterly data), (US$ Million)
Key market players
Major competitors identified in this market include CityView, Accela, NetFore Systems, Esri, AvePoint, CentralSquare Technologies, Citibot, Aeon Nexus Corporation, Online Solutions, Wagsys Software Solutions, CivicPlus, Ctzen, Comcate, E-Gov Link, Kratos Technology, GovQA, Granicus, HelpinBox.io, Intelligov Software, iWorQ Systems, MaintStar, My Council Services, Novo Solutions, Motorola Solutions, PubWorks, QAlert Insider, SmartComment, Tyler Technologies, etc.
Based on the Region:
Asia-Pacific (China, Japan, South Korea, India and ASEAN)
North America (US and Canada)
Europe (Germany, France, UK and Italy)
Rest of World (Latin America, Middle East & Africa)
Based on the Type:
Based on the Application:
Public Works Department