Report Detail

The global customer experience management market is expected to grow from USD 5,782.46 million 2017 to USD 23,843.57 million by the end of 2024, at a CAGR of 22.43%.

Table of Contents

    1. Preface

    • 1.1. Objectives of the Study
    • 1.2. Market Segmentation & Coverage
    • 1.3. Years Considered for the Study
    • 1.4. Currency & Pricing
    • 1.5. Stakeholders

    2. Research & Forecasting

    • 2.1. Research Methodology
      • 2.1.1. Research Instruments
        • 2.1.1.1. Secondary Instrument
        • 2.1.1.2. Primary Instrument
      • 2.1.2. Research Approaches
        • 2.1.2.1. Bottom-up Approach
        • 2.1.2.2. Top-down Approach
      • 2.1.3. Research Reliability & Validity
      • 2.1.4. Research Assumptions
      • 2.1.5. Vendor Inclusion Criteria
    • 2.2. Forecasting Methodology
      • 2.2.1. Methodology for Market Estimation & Forecasting
      • 2.2.2. Significance and Importance of the Market Estimation & Forecasting

    3. Executive Summary

    • 3.1. Market Snapshot
    • 3.2. Market Dynamics
    • 3.3. Competitive Analysis

    4. Premium Insight

    • 4.1. Market Connectivity
    • 4.2. Market Data Feed
    • 4.3. Market Dynamics
      • 4.3.1. Drivers
        • 4.3.1.1. Growing demand for personalized customer experience
        • 4.3.1.2. Growing focus of business organizations on retaining their customers
        • 4.3.1.3. Cloud-based implementation of customer experience management
        • 4.3.1.4. Enhanced customers experience across multiple channels
        • 4.3.1.5. Need for effective customer accessibility throughout the customer journey
        • 4.3.1.6. Increasing usage of e-commerce and m-commerce platforms
      • 4.3.2. Restraints
        • 4.3.2.1. Undefined cross functional accountability
      • 4.3.3. Opportunities
        • 4.3.3.1. Use of structured analytics CEM technology
        • 4.3.3.2. Major Focus on virtual touchpoints
      • 4.3.4. Challenges
        • 4.3.4.1. Choosing the proper mix of technology and consistency for personnel
    • 4.4. Porter’s Five Forces Analysis
      • 4.4.1. Threat of New Entrants
      • 4.4.2. Threat of Substitutes
      • 4.4.3. Bargaining Power of Customers
      • 4.4.4. Bargaining Power of Suppliers
      • 4.4.5. Industry Rivalry

    5. Industry Trends

    • 5.1. Technology Trends
      • 5.1.1. Emotional Analytics

    6. Global Customer Experience Management Market, by Touchpoints

    • 6.1. Branch/Store
      • 6.1.1. Overview
      • 6.1.2. Market Sizing & Forecasting
    • 6.2. Call Center
      • 6.2.1. Overview
      • 6.2.2. Market Sizing & Forecasting
    • 6.3. Company Website
      • 6.3.1. Overview
      • 6.3.2. Market Sizing & Forecasting
    • 6.4. Email
      • 6.4.1. Overview
      • 6.4.2. Market Sizing & Forecasting
    • 6.5. Mobile
      • 6.5.1. Overview
      • 6.5.2. Market Sizing & Forecasting
    • 6.6. Social Media
      • 6.6.1. Overview
      • 6.6.2. Market Sizing & Forecasting
    • 6.7. Web
      • 6.7.1. Overview
      • 6.7.2. Market Sizing & Forecasting

    7. Global Customer Experience Management Market, by Industry

    • 7.1. Aerospace & Defense
      • 7.1.1. Overview
      • 7.1.2. Market Sizing & Forecasting
    • 7.2. Automotive & Transportation
      • 7.2.1. Overview
      • 7.2.2. Market Sizing & Forecasting
    • 7.3. Banking, Financial Services & Insurance
      • 7.3.1. Overview
      • 7.3.2. Market Sizing & Forecasting
    • 7.4. Building, Construction & Real Estate
      • 7.4.1. Overview
      • 7.4.2. Market Sizing & Forecasting
    • 7.5. Consumer Goods & Retail
      • 7.5.1. Overview
      • 7.5.2. Market Sizing & Forecasting
    • 7.6. Education
      • 7.6.1. Overview
      • 7.6.2. Market Sizing & Forecasting
    • 7.7. Energy & Utilities
      • 7.7.1. Overview
      • 7.7.2. Market Sizing & Forecasting
    • 7.8. Government & Public Sector
      • 7.8.1. Overview
      • 7.8.2. Market Sizing & Forecasting
    • 7.9. Healthcare & Life Sciences
      • 7.9.1. Overview
      • 7.9.2. Market Sizing & Forecasting
    • 7.10. Information Technology
      • 7.10.1. Overview
      • 7.10.2. Market Sizing & Forecasting
    • 7.11. Manufacturing
      • 7.11.1. Overview
      • 7.11.2. Market Sizing & Forecasting
    • 7.12. Media & Entertainment
      • 7.12.1. Overview
      • 7.12.2. Market Sizing & Forecasting
    • 7.13. Telecommunication
      • 7.13.1. Overview
      • 7.13.2. Market Sizing & Forecasting
    • 7.14. Travel & Hospitality
      • 7.14.1. Overview
      • 7.14.2. Market Sizing & Forecasting

    8. Global Customer Experience Management Market, by Deployment

    • 8.1. On-Cloud
      • 8.1.1. Overview
      • 8.1.2. Market Sizing & Forecasting
    • 8.2. On-Premises
      • 8.2.1. Overview
      • 8.2.2. Market Sizing & Forecasting

    9. Global Customer Experience Management Market, by Geography

    • 9.1. Americas
      • 9.1.1. Overview
      • 9.1.2. Market Sizing & Forecasting
      • 9.1.3. United States
    • 9.2. Europe, Middle East & Africa
      • 9.2.1. Overview
      • 9.2.2. Market Sizing & Forecasting
      • 9.2.3. United Kingdom
      • 9.2.4. Germany
      • 9.2.5. Saudi Arabia
    • 9.3. Asia-Pacific
      • 9.3.1. Overview
      • 9.3.2. Market Sizing & Forecasting
      • 9.3.3. China
      • 9.3.4. Japan
      • 9.3.5. India

    10. 360iResearch FPNV Positioning Matrix

    • 10.1. 360iResearch Scores
      • 10.1.1. Forefront
      • 10.1.2. Pathfinders
      • 10.1.3. Niche
      • 10.1.4. Vital
    • 10.2. Business Strategy
    • 10.3. Product Satisfaction

    11. Competitive News Feed Analysis

      12. Company Usability Profiles

      • 12.1. Adobe Systems, Inc.
        • 12.1.1. Business Overview
        • 12.1.2. Business Strategy
        • 12.1.3. Business SWOT Analysis
      • 12.2. Avaya
        • 12.2.1. Business Overview
        • 12.2.2. Business Strategy
        • 12.2.3. Business SWOT Analysis
      • 12.3. InMoment, Inc.
        • 12.3.1. Business Overview
        • 12.3.2. Business Strategy
        • 12.3.3. Business SWOT Analysis
      • 12.4. International Business Machines Corporation
        • 12.4.1. Business Overview
        • 12.4.2. Business Strategy
        • 12.4.3. Business SWOT Analysis
      • 12.5. MaritzCX LLC
        • 12.5.1. Business Overview
        • 12.5.2. Business Strategy
        • 12.5.3. Business SWOT Analysis
      • 12.6. Medallia, Inc.
        • 12.6.1. Business Overview
        • 12.6.2. Business Strategy
        • 12.6.3. Business SWOT Analysis
      • 12.7. NICE Systems Inc.
        • 12.7.1. Business Overview
        • 12.7.2. Business Strategy
        • 12.7.3. Business SWOT Analysis
      • 12.8. Nokia Corporation
        • 12.8.1. Business Overview
        • 12.8.2. Business Strategy
        • 12.8.3. Business SWOT Analysis
      • 12.9. Open Text Corporation
        • 12.9.1. Business Overview
        • 12.9.2. Business Strategy
        • 12.9.3. Business SWOT Analysis
      • 12.10. Oracle Corporation
        • 12.10.1. Business Overview
        • 12.10.2. Business Strategy
        • 12.10.3. Business SWOT Analysis
      • 12.11. Qualtrics LLC
        • 12.11.1. Business Overview
        • 12.11.2. Business Strategy
        • 12.11.3. Business SWOT Analysis
      • 12.12. Salesforce.com, Inc.
        • 12.12.1. Business Overview
        • 12.12.2. Business Strategy
        • 12.12.3. Business SWOT Analysis
      • 12.13. Tech Mahindra Ltd.
        • 12.13.1. Business Overview
        • 12.13.2. Business Strategy
        • 12.13.3. Business SWOT Analysis
      • 12.14. Verint Systems Inc.
        • 12.14.1. Business Overview
        • 12.14.2. Business Strategy
        • 12.14.3. Business SWOT Analysis
      • 12.15. ZOHO Corporation
        • 12.15.1. Business Overview
        • 12.15.2. Business Strategy
        • 12.15.3. Business SWOT Analysis
      • 12.16. Zendesk
        • 12.16.1. Business Overview
        • 12.16.2. Business Strategy
        • 12.16.3. Business SWOT Analysis

      13. Appendix

      • 13.1. Top Reports
      • 13.2. Author Details

      LIST OF TABLES (63 TABLES)

        TABLE 1. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET RANKING, BY KEY PLAYER, 2017

          TABLE 2. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2016 - 2024 (USD MILLION)

            TABLE 3. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)

              TABLE 4. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TOUCHPOINTS, 2016 - 2024 (USD MILLION)

                TABLE 5. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY INDUSTRY, 2016 - 2024 (USD MILLION)

                  TABLE 6. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2016 - 2024 (USD MILLION)

                    TABLE 7. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY BRANCH/STORE, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)

                      TABLE 8. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY CALL CENTER, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)

                        TABLE 9. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY COMPANY WEBSITE, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)

                          TABLE 10. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY EMAIL, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)

                            TABLE 11. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY MOBILE, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)

                              TABLE 12. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY SOCIAL MEDIA, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)

                                TABLE 13. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY WEB, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)

                                  TABLE 14. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY AEROSPACE & DEFENSE, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)

                                    TABLE 15. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY AUTOMOTIVE & TRANSPORTATION, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)

                                      TABLE 16. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY BANKING, FINANCIAL SERVICES & INSURANCE, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)

                                        TABLE 17. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY BUILDING, CONSTRUCTION & REAL ESTATE, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)

                                          TABLE 18. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY CONSUMER GOODS & RETAIL, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)

                                            TABLE 19. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY EDUCATION, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)

                                              TABLE 20. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY ENERGY & UTILITIES, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)

                                                TABLE 21. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY GOVERNMENT & PUBLIC SECTOR, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)

                                                  TABLE 22. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY HEALTHCARE & LIFE SCIENCES, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)

                                                    TABLE 23. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY INFORMATION TECHNOLOGY, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)

                                                      TABLE 24. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY MANUFACTURING, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)

                                                        TABLE 25. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY MEDIA & ENTERTAINMENT, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)

                                                          TABLE 26. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TELECOMMUNICATION, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)

                                                            TABLE 27. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TRAVEL & HOSPITALITY, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)

                                                              TABLE 28. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY ON-CLOUD, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)

                                                                TABLE 29. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY ON-PREMISES, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)

                                                                  TABLE 30. AMERICAS CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2016 - 2024 (USD MILLION)

                                                                    TABLE 31. AMERICAS CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TOUCHPOINTS, 2016 - 2024 (USD MILLION)

                                                                      TABLE 32. AMERICAS CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY INDUSTRY, 2016 - 2024 (USD MILLION)

                                                                        TABLE 33. AMERICAS CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2016 - 2024 (USD MILLION)

                                                                          TABLE 34. EUROPE, MIDDLE EAST & AFRICA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2016 - 2024 (USD MILLION)

                                                                            TABLE 35. EUROPE, MIDDLE EAST & AFRICA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TOUCHPOINTS, 2016 - 2024 (USD MILLION)

                                                                              TABLE 36. EUROPE, MIDDLE EAST & AFRICA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY INDUSTRY, 2016 - 2024 (USD MILLION)

                                                                                TABLE 37. EUROPE, MIDDLE EAST & AFRICA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2016 - 2024 (USD MILLION)

                                                                                  TABLE 38. ASIA-PACIFIC CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2016 - 2024 (USD MILLION)

                                                                                    TABLE 39. ASIA-PACIFIC CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TOUCHPOINTS, 2016 - 2024 (USD MILLION)

                                                                                      TABLE 40. ASIA-PACIFIC CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY INDUSTRY, 2016 - 2024 (USD MILLION)

                                                                                        TABLE 41. ASIA-PACIFIC CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2016 - 2024 (USD MILLION)

                                                                                          TABLE 42. 360IRESEARCH SCORES FOR FOREFRONT IN CUSTOMER EXPERIENCE MANAGEMENT MARKET

                                                                                            TABLE 43. 360IRESEARCH SCORES FOR PATHFINDERS IN CUSTOMER EXPERIENCE MANAGEMENT MARKET

                                                                                              TABLE 44. 360IRESEARCH SCORES FOR NICHE IN CUSTOMER EXPERIENCE MANAGEMENT MARKET

                                                                                                TABLE 45. 360IRESEARCH SCORES FOR VITAL IN CUSTOMER EXPERIENCE MANAGEMENT MARKET

                                                                                                  TABLE 46. 360IRESEARCH FPNV POSITIONING MATRIX BUSINESS STRATEGY FOR CUSTOMER EXPERIENCE MANAGEMENT MARKET

                                                                                                    TABLE 47. 360IRESEARCH FPNV POSITIONING MATRIX PRODUCT SATISFACTION FOR CUSTOMER EXPERIENCE MANAGEMENT MARKET

                                                                                                      TABLE 48. COMPETITIVE NEWS FEED ANALYSIS FOR ADOBE SYSTEMS, INC. IN CUSTOMER EXPERIENCE MANAGEMENT MARKET

                                                                                                        TABLE 49. COMPETITIVE NEWS FEED ANALYSIS FOR AVAYA IN CUSTOMER EXPERIENCE MANAGEMENT MARKET

                                                                                                          TABLE 50. COMPETITIVE NEWS FEED ANALYSIS FOR INMOMENT, INC. IN CUSTOMER EXPERIENCE MANAGEMENT MARKET

                                                                                                            TABLE 51. COMPETITIVE NEWS FEED ANALYSIS FOR INTERNATIONAL BUSINESS MACHINES CORPORATION IN CUSTOMER EXPERIENCE MANAGEMENT MARKET

                                                                                                              TABLE 52. COMPETITIVE NEWS FEED ANALYSIS FOR MARITZCX LLC IN CUSTOMER EXPERIENCE MANAGEMENT MARKET

                                                                                                                TABLE 53. COMPETITIVE NEWS FEED ANALYSIS FOR MEDALLIA, INC. IN CUSTOMER EXPERIENCE MANAGEMENT MARKET

                                                                                                                  TABLE 54. COMPETITIVE NEWS FEED ANALYSIS FOR NICE SYSTEMS INC. IN CUSTOMER EXPERIENCE MANAGEMENT MARKET

                                                                                                                    TABLE 55. COMPETITIVE NEWS FEED ANALYSIS FOR NOKIA CORPORATION IN CUSTOMER EXPERIENCE MANAGEMENT MARKET

                                                                                                                      TABLE 56. COMPETITIVE NEWS FEED ANALYSIS FOR OPEN TEXT CORPORATION IN CUSTOMER EXPERIENCE MANAGEMENT MARKET

                                                                                                                        TABLE 57. COMPETITIVE NEWS FEED ANALYSIS FOR ORACLE CORPORATION IN CUSTOMER EXPERIENCE MANAGEMENT MARKET

                                                                                                                          TABLE 58. COMPETITIVE NEWS FEED ANALYSIS FOR QUALTRICS LLC IN CUSTOMER EXPERIENCE MANAGEMENT MARKET

                                                                                                                            TABLE 59. COMPETITIVE NEWS FEED ANALYSIS FOR SALESFORCE.COM, INC. IN CUSTOMER EXPERIENCE MANAGEMENT MARKET

                                                                                                                              TABLE 60. COMPETITIVE NEWS FEED ANALYSIS FOR TECH MAHINDRA LTD. IN CUSTOMER EXPERIENCE MANAGEMENT MARKET

                                                                                                                                TABLE 61. COMPETITIVE NEWS FEED ANALYSIS FOR VERINT SYSTEMS INC. IN CUSTOMER EXPERIENCE MANAGEMENT MARKET

                                                                                                                                  TABLE 62. COMPETITIVE NEWS FEED ANALYSIS FOR ZOHO CORPORATION IN CUSTOMER EXPERIENCE MANAGEMENT MARKET

                                                                                                                                    TABLE 63. COMPETITIVE NEWS FEED ANALYSIS FOR ZENDESK IN CUSTOMER EXPERIENCE MANAGEMENT MARKET

                                                                                                                                      LIST OF FIGURES (84 TABLES)

                                                                                                                                        FIGURE 1. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET: YEARS CONSIDERED FOR THE STUDY

                                                                                                                                          FIGURE 2. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET: KEY RESEARCH METHODOLOGY

                                                                                                                                            FIGURE 3. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET: KEY RESEARCH INSTRUMENTS

                                                                                                                                              FIGURE 4. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET: KEY SECONDARY INSTRUMENT SOURCES

                                                                                                                                                FIGURE 5. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET: KEY POTENTIAL RESPONDENTS

                                                                                                                                                  FIGURE 6. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET: KEY BREAKDOWN OF PRIMARY INSTRUMENT

                                                                                                                                                    FIGURE 7. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET: KEY RESEARCH APPROACHES

                                                                                                                                                      FIGURE 8. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET: KEY DATA TRIANGULATION

                                                                                                                                                        FIGURE 9. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET: KEY RESEARCH ASSUMPTIONS

                                                                                                                                                          FIGURE 10. CUSTOMER EXPERIENCE MANAGEMENT MARKET: KEY MARKET CONNECTIVITY

                                                                                                                                                            FIGURE 11. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SHARE, BY GEOGRAPHY, 2017 (%)

                                                                                                                                                              FIGURE 12. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SHARE, BY TOUCHPOINTS, 2017 (%)

                                                                                                                                                                FIGURE 13. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SHARE, BY INDUSTRY, 2017 (%)

                                                                                                                                                                  FIGURE 14. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SHARE, BY DEPLOYMENT, 2017 (%)

                                                                                                                                                                    FIGURE 15. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET: KEY MARKET DYNAMICS

                                                                                                                                                                      FIGURE 16. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2016 - 2024 (USD MILLION)

                                                                                                                                                                        FIGURE 17. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY GEOGRAPHY, 2017 (USD MILLION)

                                                                                                                                                                          FIGURE 18. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET OPPORTUNITY ANALYSIS, BY GEOGRAPHY, 2024 (USD MILLION)

                                                                                                                                                                            FIGURE 19. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TOUCHPOINTS, 2017 (USD MILLION)

                                                                                                                                                                              FIGURE 20. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET OPPORTUNITY ANALYSIS, BY TOUCHPOINTS, 2024 (USD MILLION)

                                                                                                                                                                                FIGURE 21. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY INDUSTRY, 2017 (USD MILLION)

                                                                                                                                                                                  FIGURE 22. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET OPPORTUNITY ANALYSIS, BY INDUSTRY, 2024 (USD MILLION)

                                                                                                                                                                                    FIGURE 23. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2017 (USD MILLION)

                                                                                                                                                                                      FIGURE 24. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET OPPORTUNITY ANALYSIS, BY DEPLOYMENT, 2024 (USD MILLION)

                                                                                                                                                                                        FIGURE 25. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY BRANCH/STORE, BY GEOGRAPHY, 2017 (USD MILLION)

                                                                                                                                                                                          FIGURE 26. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY BRANCH/STORE, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)

                                                                                                                                                                                            FIGURE 27. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY CALL CENTER, BY GEOGRAPHY, 2017 (USD MILLION)

                                                                                                                                                                                              FIGURE 28. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY CALL CENTER, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)

                                                                                                                                                                                                FIGURE 29. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY COMPANY WEBSITE, BY GEOGRAPHY, 2017 (USD MILLION)

                                                                                                                                                                                                  FIGURE 30. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY COMPANY WEBSITE, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)

                                                                                                                                                                                                    FIGURE 31. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY EMAIL, BY GEOGRAPHY, 2017 (USD MILLION)

                                                                                                                                                                                                      FIGURE 32. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY EMAIL, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)

                                                                                                                                                                                                        FIGURE 33. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY MOBILE, BY GEOGRAPHY, 2017 (USD MILLION)

                                                                                                                                                                                                          FIGURE 34. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY MOBILE, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)

                                                                                                                                                                                                            FIGURE 35. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY SOCIAL MEDIA, BY GEOGRAPHY, 2017 (USD MILLION)

                                                                                                                                                                                                              FIGURE 36. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY SOCIAL MEDIA, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)

                                                                                                                                                                                                                FIGURE 37. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY WEB, BY GEOGRAPHY, 2017 (USD MILLION)

                                                                                                                                                                                                                  FIGURE 38. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY WEB, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)

                                                                                                                                                                                                                    FIGURE 39. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY AEROSPACE & DEFENSE, BY GEOGRAPHY, 2017 (USD MILLION)

                                                                                                                                                                                                                      FIGURE 40. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY AEROSPACE & DEFENSE, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)

                                                                                                                                                                                                                        FIGURE 41. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY AUTOMOTIVE & TRANSPORTATION, BY GEOGRAPHY, 2017 (USD MILLION)

                                                                                                                                                                                                                          FIGURE 42. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY AUTOMOTIVE & TRANSPORTATION, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)

                                                                                                                                                                                                                            FIGURE 43. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY BANKING, FINANCIAL SERVICES & INSURANCE, BY GEOGRAPHY, 2017 (USD MILLION)

                                                                                                                                                                                                                              FIGURE 44. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY BANKING, FINANCIAL SERVICES & INSURANCE, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)

                                                                                                                                                                                                                                FIGURE 45. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY BUILDING, CONSTRUCTION & REAL ESTATE, BY GEOGRAPHY, 2017 (USD MILLION)

                                                                                                                                                                                                                                  FIGURE 46. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY BUILDING, CONSTRUCTION & REAL ESTATE, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)

                                                                                                                                                                                                                                    FIGURE 47. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY CONSUMER GOODS & RETAIL, BY GEOGRAPHY, 2017 (USD MILLION)

                                                                                                                                                                                                                                      FIGURE 48. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY CONSUMER GOODS & RETAIL, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)

                                                                                                                                                                                                                                        FIGURE 49. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY EDUCATION, BY GEOGRAPHY, 2017 (USD MILLION)

                                                                                                                                                                                                                                          FIGURE 50. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY EDUCATION, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)

                                                                                                                                                                                                                                            FIGURE 51. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY ENERGY & UTILITIES, BY GEOGRAPHY, 2017 (USD MILLION)

                                                                                                                                                                                                                                              FIGURE 52. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY ENERGY & UTILITIES, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)

                                                                                                                                                                                                                                                FIGURE 53. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY GOVERNMENT & PUBLIC SECTOR, BY GEOGRAPHY, 2017 (USD MILLION)

                                                                                                                                                                                                                                                  FIGURE 54. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY GOVERNMENT & PUBLIC SECTOR, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)

                                                                                                                                                                                                                                                    FIGURE 55. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY HEALTHCARE & LIFE SCIENCES, BY GEOGRAPHY, 2017 (USD MILLION)

                                                                                                                                                                                                                                                      FIGURE 56. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY HEALTHCARE & LIFE SCIENCES, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)

                                                                                                                                                                                                                                                        FIGURE 57. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY INFORMATION TECHNOLOGY, BY GEOGRAPHY, 2017 (USD MILLION)

                                                                                                                                                                                                                                                          FIGURE 58. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY INFORMATION TECHNOLOGY, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)

                                                                                                                                                                                                                                                            FIGURE 59. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY MANUFACTURING, BY GEOGRAPHY, 2017 (USD MILLION)

                                                                                                                                                                                                                                                              FIGURE 60. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY MANUFACTURING, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)

                                                                                                                                                                                                                                                                FIGURE 61. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY MEDIA & ENTERTAINMENT, BY GEOGRAPHY, 2017 (USD MILLION)

                                                                                                                                                                                                                                                                  FIGURE 62. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY MEDIA & ENTERTAINMENT, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)

                                                                                                                                                                                                                                                                    FIGURE 63. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TELECOMMUNICATION, BY GEOGRAPHY, 2017 (USD MILLION)

                                                                                                                                                                                                                                                                      FIGURE 64. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TELECOMMUNICATION, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)

                                                                                                                                                                                                                                                                        FIGURE 65. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TRAVEL & HOSPITALITY, BY GEOGRAPHY, 2017 (USD MILLION)

                                                                                                                                                                                                                                                                          FIGURE 66. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TRAVEL & HOSPITALITY, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)

                                                                                                                                                                                                                                                                            FIGURE 67. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY ON-CLOUD, BY GEOGRAPHY, 2017 (USD MILLION)

                                                                                                                                                                                                                                                                              FIGURE 68. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY ON-CLOUD, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)

                                                                                                                                                                                                                                                                                FIGURE 69. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY ON-PREMISES, BY GEOGRAPHY, 2017 (USD MILLION)

                                                                                                                                                                                                                                                                                  FIGURE 70. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY ON-PREMISES, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)

                                                                                                                                                                                                                                                                                    FIGURE 71. AMERICAS CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)

                                                                                                                                                                                                                                                                                      FIGURE 72. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2017 VS 2024 (USD MILLION)

                                                                                                                                                                                                                                                                                        FIGURE 73. EUROPE, MIDDLE EAST & AFRICA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)

                                                                                                                                                                                                                                                                                          FIGURE 74. UNITED KINGDOM CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2017 VS 2024 (USD MILLION)

                                                                                                                                                                                                                                                                                            FIGURE 75. GERMANY CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2017 VS 2024 (USD MILLION)

                                                                                                                                                                                                                                                                                              FIGURE 76. SAUDI ARABIA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2017 VS 2024 (USD MILLION)

                                                                                                                                                                                                                                                                                                FIGURE 77. ASIA-PACIFIC CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)

                                                                                                                                                                                                                                                                                                  FIGURE 78. CHINA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2017 VS 2024 (USD MILLION)

                                                                                                                                                                                                                                                                                                    FIGURE 79. JAPAN CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2017 VS 2024 (USD MILLION)

                                                                                                                                                                                                                                                                                                      FIGURE 80. INDIA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2017 VS 2024 (USD MILLION)

                                                                                                                                                                                                                                                                                                        FIGURE 81. 360IRESEARCH FPNV POSITIONING MATRIX FOR CUSTOMER EXPERIENCE MANAGEMENT MARKET

                                                                                                                                                                                                                                                                                                          FIGURE 82. COMPETITIVE NEWS FEED ANALYSIS IN GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY NEWS TYPE

                                                                                                                                                                                                                                                                                                            FIGURE 83. COMPETITIVE NEWS FEED ANALYSIS IN GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY COMPANY

                                                                                                                                                                                                                                                                                                              FIGURE 84. COMPETITIVE NEWS FEED ANALYSIS IN GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY YEAR

                                                                                                                                                                                                                                                                                                              “Growing demand for personalized customer experience is one of the factors largely attributing to the growth of customer experience management market globally”

                                                                                                                                                                                                                                                                                                              The global customer experience management market is expected to grow from USD 5,782.46 million 2017 to USD 23,843.57 million by the end of 2024, at a Compound Annual Growth Rate (CAGR) of 22.43%.

                                                                                                                                                                                                                                                                                                              Market Segmentation & Coverage: The report on global customer experience management market identifies key attributes about the customer to define the potential market and identify different needs across the industry. Understanding the economies and geographies of the potential customer group can help to gain business acumen for better strategic decision making. Our market coverage across different industry verticals reveals the hidden truth about the strategies adopted by the players in different verticals and help the organization to decide target audience. This report gives you the composite view of sub-markets coupled with comprehensive industry coverage and provides you with the right way of accounting factors such as norms & regulations, culture, to make right coverage strategy for your market plan.This research report categorizes the global customer experience management market to forecast the revenues and analyze the trends in each of the following sub-markets:

                                                                                                                                                                                                                                                                                                              Based on Touchpoints
                                                                                                                                                                                                                                                                                                              1. Branch/Store
                                                                                                                                                                                                                                                                                                              2. Call Center
                                                                                                                                                                                                                                                                                                              3. Company Website
                                                                                                                                                                                                                                                                                                              4. Email
                                                                                                                                                                                                                                                                                                              5. Mobile
                                                                                                                                                                                                                                                                                                              6. Social Media
                                                                                                                                                                                                                                                                                                              7. Web

                                                                                                                                                                                                                                                                                                              Based on Industry
                                                                                                                                                                                                                                                                                                              1. Aerospace & Defense
                                                                                                                                                                                                                                                                                                              2. Automotive & Transportation
                                                                                                                                                                                                                                                                                                              3. Banking, Financial Services & Insurance
                                                                                                                                                                                                                                                                                                              4. Building, Construction & Real Estate
                                                                                                                                                                                                                                                                                                              5. Consumer Goods & Retail
                                                                                                                                                                                                                                                                                                              6. Education
                                                                                                                                                                                                                                                                                                              7. Energy & Utilities
                                                                                                                                                                                                                                                                                                              8. Government & Public Sector
                                                                                                                                                                                                                                                                                                              9. Healthcare & Life Sciences
                                                                                                                                                                                                                                                                                                              10. Information Technology
                                                                                                                                                                                                                                                                                                              11. Manufacturing
                                                                                                                                                                                                                                                                                                              12. Media & Entertainment
                                                                                                                                                                                                                                                                                                              13. Telecommunication
                                                                                                                                                                                                                                                                                                              14. Travel & Hospitality

                                                                                                                                                                                                                                                                                                              Based on Deployment
                                                                                                                                                                                                                                                                                                              1. On-Cloud
                                                                                                                                                                                                                                                                                                              2. On-Premises

                                                                                                                                                                                                                                                                                                              Based on Geography
                                                                                                                                                                                                                                                                                                              1. Americas (United States)
                                                                                                                                                                                                                                                                                                              2. Europe, Middle East & Africa (United Kingdom, Germany, and Saudi Arabia)
                                                                                                                                                                                                                                                                                                              3. Asia-Pacific (China, Japan, and India)

                                                                                                                                                                                                                                                                                                              Company Usability Profiles:
                                                                                                                                                                                                                                                                                                              The customer experience management market research report provides the company usability profiles and analyze the business overview, business product offering, SWOT analysis, and business strategy of the following company:
                                                                                                                                                                                                                                                                                                              1. Adobe Systems, Inc.
                                                                                                                                                                                                                                                                                                              2. Avaya
                                                                                                                                                                                                                                                                                                              3. InMoment, Inc.
                                                                                                                                                                                                                                                                                                              4. International Business Machines Corporation
                                                                                                                                                                                                                                                                                                              5. MaritzCX LLC
                                                                                                                                                                                                                                                                                                              6. Medallia, Inc.
                                                                                                                                                                                                                                                                                                              7. NICE Systems Inc.
                                                                                                                                                                                                                                                                                                              8. Nokia Corporation
                                                                                                                                                                                                                                                                                                              9. Open Text Corporation
                                                                                                                                                                                                                                                                                                              10. Oracle Corporation
                                                                                                                                                                                                                                                                                                              11. Qualtrics LLC
                                                                                                                                                                                                                                                                                                              12. Salesforce.com, Inc.
                                                                                                                                                                                                                                                                                                              13. Tech Mahindra Ltd.
                                                                                                                                                                                                                                                                                                              14. Verint Systems Inc.
                                                                                                                                                                                                                                                                                                              15. ZOHO Corporation
                                                                                                                                                                                                                                                                                                              16. Zendesk

                                                                                                                                                                                                                                                                                                              Research Methodology:
                                                                                                                                                                                                                                                                                                              Our market forecasting is based on a market model derived from market connectivity, dynamics, and identified influential factors around which assumptions about the market are made. These assumptions are enlightened by fact-bases, put by primary and secondary research instruments, regressive analysis and an extensive connect with industry people. Market forecasting derived from in-depth understanding attained from future market spending patterns provides quantified insight to support your decision-making process. The interview is recorded, and the information gathered in put on the drawing board with the information collected through secondary research.

                                                                                                                                                                                                                                                                                                              Reasons to Buy:
                                                                                                                                                                                                                                                                                                              1. To comprehensively understand of the customer experience management market with respect to major influencing factor such as drivers, restraints, opportunities and challenges
                                                                                                                                                                                                                                                                                                              2. To strategically analyze each vertical and geographic sub-segment in the customer experience management market and its individual growth and its impact towards the growth of overall market
                                                                                                                                                                                                                                                                                                              3. To position selected vendors in 360iResearch FPNV Positioning Matrix for the customer experience management market to uncover a competitive landscape based on business strategy and product satisfaction


                                                                                                                                                                                                                                                                                                              Summary:
                                                                                                                                                                                                                                                                                                              Get latest Market Research Reports on Customer Experience Management (CEM). Industry analysis & Market Report on Customer Experience Management (CEM) is a syndicated market report, published as The global customer experience management market is expected to grow from USD 5,782.46 million 2017 to USD 23,843.57 million by the end of 2024, at a CAGR of 22.43%.. It is complete Research Study and Industry Analysis of Customer Experience Management (CEM) market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.


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