Table of Content

1 Market Overview

• 1.1 Product Definition and Market Characteristics
• 1.2 Global Workforce Optimization Market Size
• 1.3 Market Segmentation
• 1.4 Global Macroeconomic Analysis
• 1.5 SWOT Analysis

2. Market Dynamics

• 2.1 Market Drivers
• 2.2 Market Constraints and Challenges
• 2.3 Emerging Market Trends
• 2.4 Impact of COVID-19
  • 2.4.1 Short-term Impact
  • 2.4.2 Long-term Impact

3 Associated Industry Assessment

• 3.1 Supply Chain Analysis
• 3.2 Industry Active Participants
  • 3.2.1 Suppliers of Raw Materials
  • 3.2.2 Key Distributors/Retailers
• 3.3 Alternative Analysis
• 3.4 The Impact of Covid-19 From the Perspective of Industry Chain

4 Market Competitive Landscape

• 4.1 Industry Leading Players
• 4.2 Industry News
  • 4.2.1 Key Product Launch News
  • 4.2.2 M&A and Expansion Plans

5 Analysis of Leading Companies

• 5.1 Envision Telephony
  • 5.1.1 Envision Telephony Company Profile
  • 5.1.2 Envision Telephony Business Overview
  • 5.1.3 Envision Telephony Workforce Optimization Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  • 5.1.4 Envision Telephony Workforce Optimization Products Introduction
• 5.2 ZOOM International
  • 5.2.1 ZOOM International Company Profile
  • 5.2.2 ZOOM International Business Overview
  • 5.2.3 ZOOM International Workforce Optimization Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  • 5.2.4 ZOOM International Workforce Optimization Products Introduction
• 5.3 Genesys
  • 5.3.1 Genesys Company Profile
  • 5.3.2 Genesys Business Overview
  • 5.3.3 Genesys Workforce Optimization Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  • 5.3.4 Genesys Workforce Optimization Products Introduction
• 5.4 Five9
  • 5.4.1 Five9 Company Profile
  • 5.4.2 Five9 Business Overview
  • 5.4.3 Five9 Workforce Optimization Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  • 5.4.4 Five9 Workforce Optimization Products Introduction
• 5.5 CallFinder
  • 5.5.1 CallFinder Company Profile
  • 5.5.2 CallFinder Business Overview
  • 5.5.3 CallFinder Workforce Optimization Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  • 5.5.4 CallFinder Workforce Optimization Products Introduction
• 5.6 HigherGround, Inc.
  • 5.6.1 HigherGround, Inc. Company Profile
  • 5.6.2 HigherGround, Inc. Business Overview
  • 5.6.3 HigherGround, Inc. Workforce Optimization Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  • 5.6.4 HigherGround, Inc. Workforce Optimization Products Introduction
• 5.7 InVision AG
  • 5.7.1 InVision AG Company Profile
  • 5.7.2 InVision AG Business Overview
  • 5.7.3 InVision AG Workforce Optimization Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  • 5.7.4 InVision AG Workforce Optimization Products Introduction
• 5.8 Calabrio
  • 5.8.1 Calabrio Company Profile
  • 5.8.2 Calabrio Business Overview
  • 5.8.3 Calabrio Workforce Optimization Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  • 5.8.4 Calabrio Workforce Optimization Products Introduction
• 5.9 Verint Systems Inc
  • 5.9.1 Verint Systems Inc Company Profile
  • 5.9.2 Verint Systems Inc Business Overview
  • 5.9.3 Verint Systems Inc Workforce Optimization Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  • 5.9.4 Verint Systems Inc Workforce Optimization Products Introduction
• 5.10 CallMiner
  • 5.10.1 CallMiner Company Profile
  • 5.10.2 CallMiner Business Overview
  • 5.10.3 CallMiner Workforce Optimization Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  • 5.10.4 CallMiner Workforce Optimization Products Introduction
• 5.11 Teleopti AB
  • 5.11.1 Teleopti AB Company Profile
  • 5.11.2 Teleopti AB Business Overview
  • 5.11.3 Teleopti AB Workforce Optimization Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  • 5.11.4 Teleopti AB Workforce Optimization Products Introduction
• 5.12 NICE Ltd
  • 5.12.1 NICE Ltd Company Profile
  • 5.12.2 NICE Ltd Business Overview
  • 5.12.3 NICE Ltd Workforce Optimization Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  • 5.12.4 NICE Ltd Workforce Optimization Products Introduction
• 5.13 Upstream Works Software
  • 5.13.1 Upstream Works Software Company Profile
  • 5.13.2 Upstream Works Software Business Overview
  • 5.13.3 Upstream Works Software Workforce Optimization Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  • 5.13.4 Upstream Works Software Workforce Optimization Products Introduction
• 5.14 Aspect
  • 5.14.1 Aspect Company Profile
  • 5.14.2 Aspect Business Overview
  • 5.14.3 Aspect Workforce Optimization Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  • 5.14.4 Aspect Workforce Optimization Products Introduction

6 Market Analysis and Forecast, By Product Types

• 6.1 Global Workforce Optimization Sales, Revenue and Market Share by Types (2015-2020)
  • 6.1.1 Global Workforce Optimization Sales and Market Share by Types (2015-2020)
  • 6.1.2 Global Workforce Optimization Revenue and Market Share by Types (2015-2020)
  • 6.1.3 Global Workforce Optimization Price by Types (2015-2020)
• 6.2 Global Workforce Optimization Market Forecast by Types (2020-2025)
  • 6.2.1 Global Workforce Optimization Market Forecast Sales and Market Share by Types (2020-2025)
  • 6.2.2 Global Workforce Optimization Market Forecast Revenue and Market Share by Types (2020-2025)
• 6.3 Global Workforce Optimization Sales, Price and Growth Rate by Types (2015-2020)
  • 6.3.1 Global Workforce Optimization Sales, Price and Growth Rate of Service
  • 6.3.2 Global Workforce Optimization Sales, Price and Growth Rate of Software
  • 6.3.3 Global Workforce Optimization Sales, Price and Growth Rate of Others
• 6.4 Global Workforce Optimization Market Revenue and Sales Forecast, by Types (2020-2025)
  • 6.4.1 Service Market Revenue and Sales Forecast (2020-2025)
  • 6.4.2 Software Market Revenue and Sales Forecast (2020-2025)
  • 6.4.3 Others Market Revenue and Sales Forecast (2020-2025)

7 Market Analysis and Forecast, By Applications

• 7.1 Global Workforce Optimization Sales, Revenue and Market Share by Applications (2015-2020)
  • 7.1.1 Global Workforce Optimization Sales and Market Share by Applications (2015-2020)
  • 7.1.2 Global Workforce Optimization Revenue and Market Share by Applications (2015-2020)
• 7.2 Global Workforce Optimization Market Forecast by Applications (2020-2025)
  • 7.2.1 Global Workforce Optimization Market Forecast Sales and Market Share by Applications (2020-2025)
  • 7.2.2 Global Workforce Optimization Market Forecast Revenue and Market Share by Applications (2020-2025)
• 7.3 Global Revenue, Sales and Growth Rate by Applications (2015-2020)
  • 7.3.1 Global Workforce Optimization Revenue, Sales and Growth Rate of Small & Mid-sized Businesses (2015-2020)
  • 7.3.2 Global Workforce Optimization Revenue, Sales and Growth Rate of Large Enterprises (2015-2020)
• 7.4 Global Workforce Optimization Market Revenue and Sales Forecast, by Applications (2020-2025)
  • 7.4.1 Small & Mid-sized Businesses Market Revenue and Sales Forecast (2020-2025)
  • 7.4.2 Large Enterprises Market Revenue and Sales Forecast (2020-2025)

8 Market Analysis and Forecast, By Regions

• 8.1 Global Workforce Optimization Sales by Regions (2015-2020)
• 8.2 Global Workforce Optimization Market Revenue by Regions (2015-2020)
• 8.3 Global Workforce Optimization Market Forecast by Regions (2020-2025)

9 North America Workforce Optimization Market Analysis

• 9.1 Market Overview and Prospect Analysis
• 9.2 North America Workforce Optimization Market Sales and Growth Rate (2015-2020)
• 9.3 North America Workforce Optimization Market Revenue and Growth Rate (2015-2020)
• 9.4 North America Workforce Optimization Market Forecast
• 9.5 The Influence of COVID-19 on North America Market
• 9.6 North America Workforce Optimization Market Analysis by Country
  • 9.6.1 U.S. Workforce Optimization Sales and Growth Rate
  • 9.6.2 Canada Workforce Optimization Sales and Growth Rate
  • 9.6.3 Mexico Workforce Optimization Sales and Growth Rate

10 Europe Workforce Optimization Market Analysis

• 10.1 Market Overview and Prospect Analysis
• 10.2 Europe Workforce Optimization Market Sales and Growth Rate (2015-2020)
• 10.3 Europe Workforce Optimization Market Revenue and Growth Rate (2015-2020)
• 10.4 Europe Workforce Optimization Market Forecast
• 10.5 The Influence of COVID-19 on Europe Market
• 10.6 Europe Workforce Optimization Market Analysis by Country
  • 10.6.1 Germany Workforce Optimization Sales and Growth Rate
  • 10.6.2 United Kingdom Workforce Optimization Sales and Growth Rate
  • 10.6.3 France Workforce Optimization Sales and Growth Rate
  • 10.6.4 Italy Workforce Optimization Sales and Growth Rate
  • 10.6.5 Spain Workforce Optimization Sales and Growth Rate
  • 10.6.6 Russia Workforce Optimization Sales and Growth Rate

11 Asia-Pacific Workforce Optimization Market Analysis

• 11.1 Market Overview and Prospect Analysis
• 11.2 Asia-Pacific Workforce Optimization Market Sales and Growth Rate (2015-2020)
• 11.3 Asia-Pacific Workforce Optimization Market Revenue and Growth Rate (2015-2020)
• 11.4 Asia-Pacific Workforce Optimization Market Forecast
• 11.5 The Influence of COVID-19 on Asia Pacific Market
• 11.6 Asia-Pacific Workforce Optimization Market Analysis by Country
  • 11.6.1 China Workforce Optimization Sales and Growth Rate
  • 11.6.2 Japan Workforce Optimization Sales and Growth Rate
  • 11.6.3 South Korea Workforce Optimization Sales and Growth Rate
  • 11.6.4 Australia Workforce Optimization Sales and Growth Rate
  • 11.6.5 India Workforce Optimization Sales and Growth Rate

12 South America Workforce Optimization Market Analysis

• 12.1 Market Overview and Prospect Analysis
• 12.2 South America Workforce Optimization Market Sales and Growth Rate (2015-2020)
• 12.3 South America Workforce Optimization Market Revenue and Growth Rate (2015-2020)
• 12.4 South America Workforce Optimization Market Forecast
• 12.5 The Influence of COVID-19 on South America Market
• 12.6 South America Workforce Optimization Market Analysis by Country
  • 12.6.1 Brazil Workforce Optimization Sales and Growth Rate
  • 12.6.2 Argentina Workforce Optimization Sales and Growth Rate
  • 12.6.3 Columbia Workforce Optimization Sales and Growth Rate

13 Middle East and Africa Workforce Optimization Market Analysis

• 13.1 Market Overview and Prospect Analysis
• 13.2 Middle East and Africa Workforce Optimization Market Sales and Growth Rate (2015-2020)
• 13.3 Middle East and Africa Workforce Optimization Market Revenue and Growth Rate (2015-2020)
• 13.4 Middle East and Africa Workforce Optimization Market Forecast
• 13.5 The Influence of COVID-19 on Middle East and Africa Market
• 13.6 Middle East and Africa Workforce Optimization Market Analysis by Country
  • 13.6.1 UAE Workforce Optimization Sales and Growth Rate
  • 13.6.2 Egypt Workforce Optimization Sales and Growth Rate
  • 13.6.3 South Africa Workforce Optimization Sales and Growth Rate

14 Conclusions and Recommendations

• 14.1 Key Market Findings and Prospects
• 14.2 Advice for Investors

15 Appendix

• 15.1 Methodology
• 15.2 Research Data Source

List of Tables and Figures

Figure Product Picture

Figure Global Workforce Optimization Market Size and Growth Rate 2015-2025

Table Workforce Optimization Key Market Segments

Figure Global Workforce Optimization Market Revenue ($) Segment by Type from 2015-2020

Figure Global Workforce Optimization Market Revenue ($) Segment by Applications from 2015-2020

Table SWOT Analysis

Figure Global COVID-19 Status

Figure Supply Chain

Table Major Players Headquarters, and Service Area of Workforce Optimization

Table Major Players Revenue in 2019

Figure Major Players Revenue Share in 2019

Table Envision Telephony Company Profile

Table Envision Telephony Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)

Figure Envision Telephony Production and Growth Rate

Figure Envision Telephony Market Revenue ($) Market Share 2015-2020

Table ZOOM International Company Profile

Table ZOOM International Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)

Figure ZOOM International Production and Growth Rate

Figure ZOOM International Market Revenue ($) Market Share 2015-2020

Table Genesys Company Profile

Table Genesys Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)

Figure Genesys Production and Growth Rate

Figure Genesys Market Revenue ($) Market Share 2015-2020

Table Five9 Company Profile

Table Five9 Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)

Figure Five9 Production and Growth Rate

Figure Five9 Market Revenue ($) Market Share 2015-2020

Table CallFinder Company Profile

Table CallFinder Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)

Figure CallFinder Production and Growth Rate

Figure CallFinder Market Revenue ($) Market Share 2015-2020

Table HigherGround, Inc. Company Profile

Table HigherGround, Inc. Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)

Figure HigherGround, Inc. Production and Growth Rate

Figure HigherGround, Inc. Market Revenue ($) Market Share 2015-2020

Table InVision AG Company Profile

Table InVision AG Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)

Figure InVision AG Production and Growth Rate

Figure InVision AG Market Revenue ($) Market Share 2015-2020

Table Calabrio Company Profile

Table Calabrio Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)

Figure Calabrio Production and Growth Rate

Figure Calabrio Market Revenue ($) Market Share 2015-2020

Table Verint Systems Inc Company Profile

Table Verint Systems Inc Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)

Figure Verint Systems Inc Production and Growth Rate

Figure Verint Systems Inc Market Revenue ($) Market Share 2015-2020

Table CallMiner Company Profile

Table CallMiner Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)

Figure CallMiner Production and Growth Rate

Figure CallMiner Market Revenue ($) Market Share 2015-2020

Table Teleopti AB Company Profile

Table Teleopti AB Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)

Figure Teleopti AB Production and Growth Rate

Figure Teleopti AB Market Revenue ($) Market Share 2015-2020

Table NICE Ltd Company Profile

Table NICE Ltd Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)

Figure NICE Ltd Production and Growth Rate

Figure NICE Ltd Market Revenue ($) Market Share 2015-2020

Table Upstream Works Software Company Profile

Table Upstream Works Software Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)

Figure Upstream Works Software Production and Growth Rate

Figure Upstream Works Software Market Revenue ($) Market Share 2015-2020

Table Aspect Company Profile

Table Aspect Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)

Figure Aspect Production and Growth Rate

Figure Aspect Market Revenue ($) Market Share 2015-2020

Table Global Workforce Optimization Sales by Types (2015-2020)

Table Global Workforce Optimization Sales Share by Types (2015-2020)

Table Global Workforce Optimization Revenue ($) by Types (2015-2020)

Table Global Workforce Optimization Revenue Share by Types (2015-2020)

Table Global Workforce Optimization Price ($) by Types (2015-2020)

Table Global Workforce Optimization Market Forecast Sales by Types (2020-2025)

Table Global Workforce Optimization Market Forecast Sales Share by Types (2020-2025)

Table Global Workforce Optimization Market Forecast Revenue ($) by Types (2020-2025)

Table Global Workforce Optimization Market Forecast Revenue Share by Types (2020-2025)

Figure Global Service Sales and Growth Rate (2015-2020)

Figure Global Service Price (2015-2020)

Figure Global Software Sales and Growth Rate (2015-2020)

Figure Global Software Price (2015-2020)

Figure Global Others Sales and Growth Rate (2015-2020)

Figure Global Others Price (2015-2020)

Figure Global Workforce Optimization Market Revenue ($) and Growth Rate Forecast of Service (2020-2025)

Figure Global Workforce Optimization Sales and Growth Rate Forecast of Service (2020-2025)

Figure Global Workforce Optimization Market Revenue ($) and Growth Rate Forecast of Software (2020-2025)

Figure Global Workforce Optimization Sales and Growth Rate Forecast of Software (2020-2025)

Figure Global Workforce Optimization Market Revenue ($) and Growth Rate Forecast of Others (2020-2025)

Figure Global Workforce Optimization Sales and Growth Rate Forecast of Others (2020-2025)

Table Global Workforce Optimization Sales by Applications (2015-2020)

Table Global Workforce Optimization Sales Share by Applications (2015-2020)

Table Global Workforce Optimization Revenue ($) by Applications (2015-2020)

Table Global Workforce Optimization Revenue Share by Applications (2015-2020)

Table Global Workforce Optimization Market Forecast Sales by Applications (2020-2025)

Table Global Workforce Optimization Market Forecast Sales Share by Applications (2020-2025)

Table Global Workforce Optimization Market Forecast Revenue ($) by Applications (2020-2025)

Table Global Workforce Optimization Market Forecast Revenue Share by Applications (2020-2025)

Figure Global Small & Mid-sized Businesses Sales and Growth Rate (2015-2020)

Figure Global Small & Mid-sized Businesses Price (2015-2020)

Figure Global Large Enterprises Sales and Growth Rate (2015-2020)

Figure Global Large Enterprises Price (2015-2020)

Figure Global Workforce Optimization Market Revenue ($) and Growth Rate Forecast of Small & Mid-sized Businesses (2020-2025)

Figure Global Workforce Optimization Sales and Growth Rate Forecast of Small & Mid-sized Businesses (2020-2025)

Figure Global Workforce Optimization Market Revenue ($) and Growth Rate Forecast of Large Enterprises (2020-2025)

Figure Global Workforce Optimization Sales and Growth Rate Forecast of Large Enterprises (2020-2025)

Figure Global Workforce Optimization Sales and Growth Rate (2015-2020)

Table Global Workforce Optimization Sales by Regions (2015-2020)

Table Global Workforce Optimization Sales Market Share by Regions (2015-2020)

Figure Global Workforce Optimization Sales Market Share by Regions in 2019

Figure Global Workforce Optimization Revenue and Growth Rate (2015-2020)

Table Global Workforce Optimization Revenue by Regions (2015-2020)

Table Global Workforce Optimization Revenue Market Share by Regions (2015-2020)

Figure Global Workforce Optimization Revenue Market Share by Regions in 2019

Table Global Workforce Optimization Market Forecast Sales by Regions (2020-2025)

Table Global Workforce Optimization Market Forecast Sales Share by Regions (2020-2025)

Table Global Workforce Optimization Market Forecast Revenue ($) by Regions (2020-2025)

Table Global Workforce Optimization Market Forecast Revenue Share by Regions (2020-2025)

Figure North America Workforce Optimization Market Sales and Growth Rate (2015-2020)

Figure North America Workforce Optimization Market Revenue and Growth Rate (2015-2020)

Figure North America Workforce Optimization Market Forecast Sales (2020-2025)

Figure North America Workforce Optimization Market Forecast Revenue ($) (2020-2025)

Figure North America COVID-19 Status

Figure U.S. Workforce Optimization Market Sales and Growth Rate (2015-2020)

Figure Canada Workforce Optimization Market Sales and Growth Rate (2015-2020)

Figure Mexico Workforce Optimization Market Sales and Growth Rate (2015-2020)

Figure Europe Workforce Optimization Market Sales and Growth Rate (2015-2020)

Figure Europe Workforce Optimization Market Revenue and Growth Rate (2015-2020)

Figure Europe Workforce Optimization Market Forecast Sales (2020-2025)

Figure Europe Workforce Optimization Market Forecast Revenue ($) (2020-2025)

Figure Europe COVID-19 Status

Figure Germany Workforce Optimization Market Sales and Growth Rate (2015-2020)

Figure United Kingdom Workforce Optimization Market Sales and Growth Rate (2015-2020)

Figure France Workforce Optimization Market Sales and Growth Rate (2015-2020)

Figure Italy Workforce Optimization Market Sales and Growth Rate (2015-2020)

Figure Spain Workforce Optimization Market Sales and Growth Rate (2015-2020)

Figure Russia Workforce Optimization Market Sales and Growth Rate (2015-2020)

Figure Asia-Pacific Workforce Optimization Market Sales and Growth Rate (2015-2020)

Figure Asia-Pacific Workforce Optimization Market Revenue and Growth Rate (2015-2020)

Figure Asia-Pacific Workforce Optimization Market Forecast Sales (2020-2025)

Figure Asia-Pacific Workforce Optimization Market Forecast Revenue ($) (2020-2025)

Figure Asia Pacific COVID-19 Status

Figure China Workforce Optimization Market Sales and Growth Rate (2015-2020)

Figure Japan Workforce Optimization Market Sales and Growth Rate (2015-2020)

Figure South Korea Workforce Optimization Market Sales and Growth Rate (2015-2020)

Figure Australia Workforce Optimization Market Sales and Growth Rate (2015-2020)

Figure India Workforce Optimization Market Sales and Growth Rate (2015-2020)

Figure South America Workforce Optimization Market Sales and Growth Rate (2015-2020)

Figure South America Workforce Optimization Market Revenue and Growth Rate (2015-2020)

Figure South America Workforce Optimization Market Forecast Sales (2020-2025)

Figure South America Workforce Optimization Market Forecast Revenue ($) (2020-2025)

Figure Brazil Workforce Optimization Market Sales and Growth Rate (2015-2020)

Figure Argentina Workforce Optimization Market Sales and Growth Rate (2015-2020)

Figure Columbia Workforce Optimization Market Sales and Growth Rate (2015-2020)

Figure Middle East and Africa Workforce Optimization Market Sales and Growth Rate (2015-2020)

Figure Middle East and Africa Workforce Optimization Market Revenue and Growth Rate (2015-2020)

Figure Middle East and Africa Workforce Optimization Market Forecast Sales (2020-2025)

Figure Middle East and Africa Workforce Optimization Market Forecast Revenue ($) (2020-2025)

Figure UAE Workforce Optimization Market Sales and Growth Rate (2015-2020)

Figure Egypt Workforce Optimization Market Sales and Growth Rate (2015-2020)

Figure South Africa Workforce Optimization Market Sales and Growth Rate (2015-2020)

Based on the Workforce Optimization market development status, competitive landscape and development model in different regions of the world, this report is dedicated to providing niche markets, potential risks and comprehensive competitive strategy analysis in different fields. From the competitive advantages of different types of products and services, the development opportunities and consumption characteristics and structure analysis of the downstream application fields are all analyzed in detail. To Boost Growth during the epidemic era, this report analyzes in detail for the potential risks and opportunities which can be focused on.

In Chapter 2.4 of the report, we share our perspectives for the impact of COVID-19 from the long and short term.
In chapter 3.4, we provide the influence of the crisis on the industry chain, especially for marketing channels.
In chapters 8-13, we update the timely industry economic revitalization plan of the country-wise government.

Key players in the global Workforce Optimization market covered in Chapter 5:
Envision Telephony
ZOOM International
Genesys
Five9
CallFinder
HigherGround, Inc.
InVision AG
Calabrio
Verint Systems Inc
CallMiner
Teleopti AB
NICE Ltd
Upstream Works Software
Aspect

In Chapter 6, on the basis of types, the Workforce Optimization market from 2015 to 2025 is primarily split into:
Service
Software
Others

In Chapter 7, on the basis of applications, the Workforce Optimization market from 2015 to 2025 covers:
Small & Mid-sized Businesses
Large Enterprises

Geographically, the detailed analysis of consumption, revenue, market share and growth rate, historic and forecast (2015-2025) of the following regions are covered in Chapter 8-13:
North America (Covered in Chapter 9)
United States
Canada
Mexico
Europe (Covered in Chapter 10)
Germany
UK
France
Italy
Spain
Russia
Others
Asia-Pacific (Covered in Chapter 11)
China
Japan
South Korea
Australia
India
South America (Covered in Chapter 12)
Brazil
Argentina
Columbia
Middle East and Africa (Covered in Chapter 13)
UAE
Egypt
South Africa

Years considered for this report:
Historical Years: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2020-2025