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Global Workforce Engagement Management Market Size, Status and Forecast 2019-2025

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Table of Contents

    1 Report Overview

    • 1.1 Study Scope
    • 1.2 Key Market Segments
    • 1.3 Players Covered
    • 1.4 Market Analysis by Type
      • 1.4.1 Global Workforce Engagement Management Market Size Growth Rate by Type (2014-2025)
      • 1.4.2 Software
      • 1.4.3 Hardware
    • 1.5 Market by Application
      • 1.5.1 Global Workforce Engagement Management Market Share by Application (2014-2025)
      • 1.5.2 BFSI
      • 1.5.3 Education
      • 1.5.4 Government
      • 1.5.5 Telecom & IT
      • 1.5.6 Others
    • 1.6 Study Objectives
    • 1.7 Years Considered

    2 Global Growth Trends

    • 2.1 Workforce Engagement Management Market Size
    • 2.2 Workforce Engagement Management Growth Trends by Regions
      • 2.2.1 Workforce Engagement Management Market Size by Regions (2014-2025)
      • 2.2.2 Workforce Engagement Management Market Share by Regions (2014-2019)
    • 2.3 Industry Trends
      • 2.3.1 Market Top Trends
      • 2.3.2 Market Drivers
      • 2.3.3 Market Opportunities

    3 Market Share by Key Players

    • 3.1 Workforce Engagement Management Market Size by Manufacturers
      • 3.1.1 Global Workforce Engagement Management Revenue by Manufacturers (2014-2019)
      • 3.1.2 Global Workforce Engagement Management Revenue Market Share by Manufacturers (2014-2019)
      • 3.1.3 Global Workforce Engagement Management Market Concentration Ratio (CR5 and HHI)
    • 3.2 Workforce Engagement Management Key Players Head office and Area Served
    • 3.3 Key Players Workforce Engagement Management Product/Solution/Service
    • 3.4 Date of Enter into Workforce Engagement Management Market
    • 3.5 Mergers & Acquisitions, Expansion Plans

    4 Breakdown Data by Type and Application

    • 4.1 Global Workforce Engagement Management Market Size by Type (2014-2019)
    • 4.2 Global Workforce Engagement Management Market Size by Application (2014-2019)

    5 United States

    • 5.1 United States Workforce Engagement Management Market Size (2014-2019)
    • 5.2 Workforce Engagement Management Key Players in United States
    • 5.3 United States Workforce Engagement Management Market Size by Type
    • 5.4 United States Workforce Engagement Management Market Size by Application

    6 Europe

    • 6.1 Europe Workforce Engagement Management Market Size (2014-2019)
    • 6.2 Workforce Engagement Management Key Players in Europe
    • 6.3 Europe Workforce Engagement Management Market Size by Type
    • 6.4 Europe Workforce Engagement Management Market Size by Application

    7 China

    • 7.1 China Workforce Engagement Management Market Size (2014-2019)
    • 7.2 Workforce Engagement Management Key Players in China
    • 7.3 China Workforce Engagement Management Market Size by Type
    • 7.4 China Workforce Engagement Management Market Size by Application

    8 Japan

    • 8.1 Japan Workforce Engagement Management Market Size (2014-2019)
    • 8.2 Workforce Engagement Management Key Players in Japan
    • 8.3 Japan Workforce Engagement Management Market Size by Type
    • 8.4 Japan Workforce Engagement Management Market Size by Application

    9 Southeast Asia

    • 9.1 Southeast Asia Workforce Engagement Management Market Size (2014-2019)
    • 9.2 Workforce Engagement Management Key Players in Southeast Asia
    • 9.3 Southeast Asia Workforce Engagement Management Market Size by Type
    • 9.4 Southeast Asia Workforce Engagement Management Market Size by Application

    10 India

    • 10.1 India Workforce Engagement Management Market Size (2014-2019)
    • 10.2 Workforce Engagement Management Key Players in India
    • 10.3 India Workforce Engagement Management Market Size by Type
    • 10.4 India Workforce Engagement Management Market Size by Application

    11 Central & South America

    • 11.1 Central & South America Workforce Engagement Management Market Size (2014-2019)
    • 11.2 Workforce Engagement Management Key Players in Central & South America
    • 11.3 Central & South America Workforce Engagement Management Market Size by Type
    • 11.4 Central & South America Workforce Engagement Management Market Size by Application

    12 International Players Profiles

    • 12.1 Verint Systems
      • 12.1.1 Verint Systems Company Details
      • 12.1.2 Company Description and Business Overview
      • 12.1.3 Workforce Engagement Management Introduction
      • 12.1.4 Verint Systems Revenue in Workforce Engagement Management Business (2014-2019)
      • 12.1.5 Verint Systems Recent Development
    • 12.2 Calabrio
      • 12.2.1 Calabrio Company Details
      • 12.2.2 Company Description and Business Overview
      • 12.2.3 Workforce Engagement Management Introduction
      • 12.2.4 Calabrio Revenue in Workforce Engagement Management Business (2014-2019)
      • 12.2.5 Calabrio Recent Development
    • 12.3 NICE
      • 12.3.1 NICE Company Details
      • 12.3.2 Company Description and Business Overview
      • 12.3.3 Workforce Engagement Management Introduction
      • 12.3.4 NICE Revenue in Workforce Engagement Management Business (2014-2019)
      • 12.3.5 NICE Recent Development
    • 12.4 InVision
      • 12.4.1 InVision Company Details
      • 12.4.2 Company Description and Business Overview
      • 12.4.3 Workforce Engagement Management Introduction
      • 12.4.4 InVision Revenue in Workforce Engagement Management Business (2014-2019)
      • 12.4.5 InVision Recent Development
    • 12.5 Aspect
      • 12.5.1 Aspect Company Details
      • 12.5.2 Company Description and Business Overview
      • 12.5.3 Workforce Engagement Management Introduction
      • 12.5.4 Aspect Revenue in Workforce Engagement Management Business (2014-2019)
      • 12.5.5 Aspect Recent Development
    • 12.6 Genesys
      • 12.6.1 Genesys Company Details
      • 12.6.2 Company Description and Business Overview
      • 12.6.3 Workforce Engagement Management Introduction
      • 12.6.4 Genesys Revenue in Workforce Engagement Management Business (2014-2019)
      • 12.6.5 Genesys Recent Development
    • 12.7 Teleopti
      • 12.7.1 Teleopti Company Details
      • 12.7.2 Company Description and Business Overview
      • 12.7.3 Workforce Engagement Management Introduction
      • 12.7.4 Teleopti Revenue in Workforce Engagement Management Business (2014-2019)
      • 12.7.5 Teleopti Recent Development
    • 12.8 ZOOM International
      • 12.8.1 ZOOM International Company Details
      • 12.8.2 Company Description and Business Overview
      • 12.8.3 Workforce Engagement Management Introduction
      • 12.8.4 ZOOM International Revenue in Workforce Engagement Management Business (2014-2019)
      • 12.8.5 ZOOM International Recent Development
    • 12.9 Avaya (Verint)
      • 12.9.1 Avaya (Verint) Company Details
      • 12.9.2 Company Description and Business Overview
      • 12.9.3 Workforce Engagement Management Introduction
      • 12.9.4 Avaya (Verint) Revenue in Workforce Engagement Management Business (2014-2019)
      • 12.9.5 Avaya (Verint) Recent Development
    • 12.10 KnoahSoft
      • 12.10.1 KnoahSoft Company Details
      • 12.10.2 Company Description and Business Overview
      • 12.10.3 Workforce Engagement Management Introduction
      • 12.10.4 KnoahSoft Revenue in Workforce Engagement Management Business (2014-2019)
      • 12.10.5 KnoahSoft Recent Development
    • 12.11 Noble Systems
    • 12.12 OpenText
    • 12.13 Monet Software
    • 12.14 CSI
    • 12.15 VPI
    • 12.16 InContact

    13 Market Forecast 2019-2025

    • 13.1 Market Size Forecast by Regions
    • 13.2 United States
    • 13.3 Europe
    • 13.4 China
    • 13.5 Japan
    • 13.6 Southeast Asia
    • 13.7 India
    • 13.8 Central & South America
    • 13.9 Market Size Forecast by Product (2019-2025)
    • 13.10 Market Size Forecast by Application (2019-2025)

    14 Analyst's Viewpoints/Conclusions

      15 Appendix

      • 15.1 Research Methodology
        • 15.1.1 Methodology/Research Approach
          • 15.1.1.1 Research Programs/Design
          • 15.1.1.2 Market Size Estimation
          • 12.1.1.3 Market Breakdown and Data Triangulation
        • 15.1.2 Data Source
          • 15.1.2.1 Secondary Sources
          • 15.1.2.2 Primary Sources
      • 15.2 Disclaimer

      Workforce optimization (WFO) solutions contain complementary functions designed to improve the performance of customer engagement centers by means of optimized deployment of appropriately trained and motivated agents. These functions range from ones for recruitment and scheduling to ones for evaluation and training. By adding intelligence to each function, everything from recruitment to scheduling to training can be optimized. Key functional domains include: strategic planning, recruitment, workforce management (WFM), including intraday optimization call recording and quality management (QM), coaching and e-learning, performance management (PM), surveying — focused on capturing operational and agent performance information, interaction analytics — audio and text analytics, combined with screen analytics, emotion detection and associated operational call data.
      In 2018, the global Workforce Engagement Management market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.

      This report focuses on the global Workforce Engagement Management status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Workforce Engagement Management development in United States, Europe and China.

      The key players covered in this study
      Verint Systems
      Calabrio
      NICE
      InVision
      Aspect
      Genesys
      Teleopti
      ZOOM International
      Avaya (Verint)
      KnoahSoft
      Noble Systems
      OpenText
      Monet Software
      CSI
      VPI
      InContact

      Market segment by Type, the product can be split into
      Software
      Hardware

      Market segment by Application, split into
      BFSI
      Education
      Government
      Telecom & IT
      Others

      Market segment by Regions/Countries, this report covers
      United States
      Europe
      China
      Japan
      Southeast Asia
      India
      Central & South America

      The study objectives of this report are:
      To analyze global Workforce Engagement Management status, future forecast, growth opportunity, key market and key players.
      To present the Workforce Engagement Management development in United States, Europe and China.
      To strategically profile the key players and comprehensively analyze their development plan and strategies.
      To define, describe and forecast the market by product type, market and key regions.

      In this study, the years considered to estimate the market size of Workforce Engagement Management are as follows:
      History Year: 2014-2018
      Base Year: 2018
      Estimated Year: 2019
      Forecast Year 2019 to 2025
      For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

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