1 Report Overview

• 1.1 Study Scope
• 1.2 Key Market Segments
• 1.3 Players Covered
• 1.4 Market Analysis by Type
• 1.4.1 Global Virtual Customer Assistants Software Market Size Growth Rate by Type (2014-2025)

1.4.2 Cloud-Based

1.4.3 On-Premises

1.5 Market by Application

1.5.1 Global Virtual Customer Assistants Software Market Share by Application (2019-2025)

1.5.2 Large Enterprises(1000+ Users)

1.5.3 Medium-Sized Enterprise(499-1000 Users)

1.5.4 Small Enterprises(1-499 Users)

1.6 Study Objectives

1.7 Years Considered

 

2 Global Growth Trends

• 2.1 Virtual Customer Assistants Software Market Size
• 2.2 Virtual Customer Assistants Software Growth Trends by Regions
• 2.2.1 Virtual Customer Assistants Software Market Size by Regions (2019-2025)

2.2.2 Virtual Customer Assistants Software Market Share by Regions (2014-2019)

2.3 Industry Trends

2.3.1 Market Top Trends

2.3.2 Market Drivers

2.3.3 Market Challenges

2.3.4 Porter’s Five Forces Analysis

 

3 Market Share by Key Players

• 3.1 Virtual Customer Assistants Software Market Size by by Players
• 3.1.1 Global Virtual Customer Assistants Software Revenue by by Players (2014-2019)

3.1.2 Global Virtual Customer Assistants Software Revenue Market Share by by Players (2014-2019)

3.1.3 Global Virtual Customer Assistants Software Market Concentration Ratio (CR5 and HHI)

3.2 Virtual Customer Assistants Software Key Players Head office and Area Served

3.3 Key Players Virtual Customer Assistants Software Product/Solution/Service

3.4 Date of Enter into Virtual Customer Assistants Software Market

3.5 Mergers & Acquisitions, Expansion Plans

 

4 Breakdown Data by Type and Application

• 4.1 Global Virtual Customer Assistants Software Market Size by Type (2014-2019)
• 4.2 Global Virtual Customer Assistants Software Market Size by Application (2014-2019)

 

5 North America

• 5.1 North America Virtual Customer Assistants Software Market Size (2014-2019)
• 5.2 Virtual Customer Assistants Software Key Players in North America
• 5.3 North America Virtual Customer Assistants Software Market Size by Type
• 5.4 North America Virtual Customer Assistants Software Market Size by Application

 

6 Europe

• 6.1 Europe Virtual Customer Assistants Software Market Size (2014-2019)
• 6.2 Virtual Customer Assistants Software Key Players in Europe
• 6.3 Europe Virtual Customer Assistants Software Market Size by Type
• 6.4 Europe Virtual Customer Assistants Software Market Size by Application

 

7 China

• 7.1 China Virtual Customer Assistants Software Market Size (2014-2019)
• 7.2 Virtual Customer Assistants Software Key Players in China
• 7.3 China Virtual Customer Assistants Software Market Size by Type
• 7.4 China Virtual Customer Assistants Software Market Size by Application

 

8 Japan

• 8.1 Japan Virtual Customer Assistants Software Market Size (2014-2019)
• 8.2 Virtual Customer Assistants Software Key Players in Japan
• 8.3 Japan Virtual Customer Assistants Software Market Size by Type
• 8.4 Japan Virtual Customer Assistants Software Market Size by Application

 

9 Southeast Asia

• 9.1 Southeast Asia Virtual Customer Assistants Software Market Size (2014-2019)
• 9.2 Virtual Customer Assistants Software Key Players in Southeast Asia
• 9.3 Southeast Asia Virtual Customer Assistants Software Market Size by Type
• 9.4 Southeast Asia Virtual Customer Assistants Software Market Size by Application

 

10 India

• 10.1 India Virtual Customer Assistants Software Market Size (2014-2019)
• 10.2 Virtual Customer Assistants Software Key Players in India
• 10.3 India Virtual Customer Assistants Software Market Size by Type
• 10.4 India Virtual Customer Assistants Software Market Size by Application

 

11 Central & South America

• 11.1 Central & South America Virtual Customer Assistants Software Market Size (2014-2019)
• 11.2 Virtual Customer Assistants Software Key Players in Central & South America
• 11.3 Central & South America Virtual Customer Assistants Software Market Size by Type
• 11.4 Central & South America Virtual Customer Assistants Software Market Size by Application

 

12 International Players Profiles

• 12.1 EGain
• 12.1.1 EGain Company Details

12.1.2 Company Description and Business Overview

12.1.3 Virtual Customer Assistants Software Introduction

12.1.4 EGain Revenue in Virtual Customer Assistants Software Business (2014-2019))

12.1.5 EGain Recent Development

12.2 Interactions

12.2.1 Interactions Company Details

12.2.2 Company Description and Business Overview

12.2.3 Virtual Customer Assistants Software Introduction

12.2.4 Interactions Revenue in Virtual Customer Assistants Software Business (2014-2019)

12.2.5 Interactions Recent Development

12.3 Creative Virtual

12.3.1 Creative Virtual Company Details

12.3.2 Company Description and Business Overview

12.3.3 Virtual Customer Assistants Software Introduction

12.3.4 Creative Virtual Revenue in Virtual Customer Assistants Software Business (2014-2019)

12.3.5 Creative Virtual Recent Development

12.4 Artificial Solutions

12.4.1 Artificial Solutions Company Details

12.4.2 Company Description and Business Overview

12.4.3 Virtual Customer Assistants Software Introduction

12.4.4 Artificial Solutions Revenue in Virtual Customer Assistants Software Business (2014-2019)

12.4.5 Artificial Solutions Recent Development

12.5 SmartAction

12.5.1 SmartAction Company Details

12.5.2 Company Description and Business Overview

12.5.3 Virtual Customer Assistants Software Introduction

12.5.4 SmartAction Revenue in Virtual Customer Assistants Software Business (2014-2019)

12.5.5 SmartAction Recent Development

12.6 Nuance

12.6.1 Nuance Company Details

12.6.2 Company Description and Business Overview

12.6.3 Virtual Customer Assistants Software Introduction

12.6.4 Nuance Revenue in Virtual Customer Assistants Software Business (2014-2019)

12.6.5 Nuance Recent Development

12.7 Go Moment

12.7.1 Go Moment Company Details

12.7.2 Company Description and Business Overview

12.7.3 Virtual Customer Assistants Software Introduction

12.7.4 Go Moment Revenue in Virtual Customer Assistants Software Business (2014-2019)

12.7.5 Go Moment Recent Development

12.8 IPsoft

12.8.1 IPsoft Company Details

12.8.2 Company Description and Business Overview

12.8.3 Virtual Customer Assistants Software Introduction

12.8.4 IPsoft Revenue in Virtual Customer Assistants Software Business (2014-2019)

12.8.5 IPsoft Recent Development

12.9 Botfuel

12.9.1 Botfuel Company Details

12.9.2 Company Description and Business Overview

12.9.3 Virtual Customer Assistants Software Introduction

12.9.4 Botfuel Revenue in Virtual Customer Assistants Software Business (2014-2019)

12.9.5 Botfuel Recent Development

 

13 Market Forecast 2019-2025

• 13.1 Market Size Forecast by Product (2019-2025)
• 13.2 Market Size Forecast by Application (2019-2025)
• 13.3 Market Size Forecast by Regions
• 13.4 North America
• 13.5 Europe
• 13.6 China
• 13.7 Japan
• 13.8 Southeast Asia
• 13.9 India
• 13.10 Central & South America

 

14 Analyst's Viewpoints/Conclusions

 

15 Appendix

• 15.1 Research Methodology
• 15.1.1 Methodology/Research Approach

15.1.1.1 Research Programs/Design

15.1.1.2 Market Size Estimation

15.1.1.3 Market Breakdown and Data Triangulation

15.1.2 Data Source

15.1.2.1 Secondary Sources

15.1.2.2 Primary Sources

15.2 Disclaimer

A virtual customer assistant (VCA) is a business application that simulates a conversation in order to deliver information and, if advanced, takes action on behalf of the customer to perform transactions. Engagement with a VCA is possible via the web, SMS, consumer messaging apps, mobile apps, peer-to-peer communities, kiosks and other web-based or mobile interfaces, and the engagement is text-based. In addition, a VCA can support speech- and text-based engagement in situations where voice processing is enabled. The VCA relies on knowledge repositories and NLP technologies. In some service scenarios, the combination of speech technology and the VCA provides a strong customer service proposition

In 2018, the global Virtual Customer Assistants Software market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.

This report focuses on the global Virtual Customer Assistants Software status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Virtual Customer Assistants Software development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.

The key players covered in this study

EGain

Interactions

Creative Virtual

Artificial Solutions

SmartAction

Nuance

Go Moment

IPsoft

Botfuel

Market segment by Type, the product can be split into

Cloud-Based

On-Premises

Market segment by Application, split into

Large Enterprises(1000+ Users)

Medium-Sized Enterprise(499-1000 Users)

Small Enterprises(1-499 Users)

Market segment by Regions/Countries, this report covers

North America

Europe

China

Japan

Southeast Asia

India

Central & South America

The study objectives of this report are:

To analyze global Virtual Customer Assistants Software status, future forecast, growth opportunity, key market and key players.

To present the Virtual Customer Assistants Software development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.

To strategically profile the key players and comprehensively analyze their development plan and strategies.

To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Virtual Customer Assistants Software are as follows:

History Year: 2014-2018

Base Year: 2018

Estimated Year: 2019

Forecast Year 2019 to 2025

For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.