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Global Utilities Customer Information Systems Market Size, Status and Forecast 2019-2025

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Table of Contents

    1 Report Overview

    • 1.1 Study Scope
    • 1.2 Key Market Segments
    • 1.3 Players Covered
    • 1.4 Market Analysis by Type
      • 1.4.1 Global Utilities Customer Information Systems Market Size Growth Rate by Type (2014-2025)
      • 1.4.2 Cloud-based
      • 1.4.3 On-premises
    • 1.5 Market by Application
      • 1.5.1 Global Utilities Customer Information Systems Market Share by Application (2014-2025)
      • 1.5.2 BFSI
      • 1.5.3 Education
      • 1.5.4 Government
      • 1.5.5 Telecom & IT
      • 1.5.6 Others
    • 1.6 Study Objectives
    • 1.7 Years Considered

    2 Global Growth Trends

    • 2.1 Utilities Customer Information Systems Market Size
    • 2.2 Utilities Customer Information Systems Growth Trends by Regions
      • 2.2.1 Utilities Customer Information Systems Market Size by Regions (2014-2025)
      • 2.2.2 Utilities Customer Information Systems Market Share by Regions (2014-2019)
    • 2.3 Industry Trends
      • 2.3.1 Market Top Trends
      • 2.3.2 Market Drivers
      • 2.3.3 Market Opportunities

    3 Market Share by Key Players

    • 3.1 Utilities Customer Information Systems Market Size by Manufacturers
      • 3.1.1 Global Utilities Customer Information Systems Revenue by Manufacturers (2014-2019)
      • 3.1.2 Global Utilities Customer Information Systems Revenue Market Share by Manufacturers (2014-2019)
      • 3.1.3 Global Utilities Customer Information Systems Market Concentration Ratio (CR5 and HHI)
    • 3.2 Utilities Customer Information Systems Key Players Head office and Area Served
    • 3.3 Key Players Utilities Customer Information Systems Product/Solution/Service
    • 3.4 Date of Enter into Utilities Customer Information Systems Market
    • 3.5 Mergers & Acquisitions, Expansion Plans

    4 Breakdown Data by Type and Application

    • 4.1 Global Utilities Customer Information Systems Market Size by Type (2014-2019)
    • 4.2 Global Utilities Customer Information Systems Market Size by Application (2014-2019)

    5 United States

    • 5.1 United States Utilities Customer Information Systems Market Size (2014-2019)
    • 5.2 Utilities Customer Information Systems Key Players in United States
    • 5.3 United States Utilities Customer Information Systems Market Size by Type
    • 5.4 United States Utilities Customer Information Systems Market Size by Application

    6 Europe

    • 6.1 Europe Utilities Customer Information Systems Market Size (2014-2019)
    • 6.2 Utilities Customer Information Systems Key Players in Europe
    • 6.3 Europe Utilities Customer Information Systems Market Size by Type
    • 6.4 Europe Utilities Customer Information Systems Market Size by Application

    7 China

    • 7.1 China Utilities Customer Information Systems Market Size (2014-2019)
    • 7.2 Utilities Customer Information Systems Key Players in China
    • 7.3 China Utilities Customer Information Systems Market Size by Type
    • 7.4 China Utilities Customer Information Systems Market Size by Application

    8 Japan

    • 8.1 Japan Utilities Customer Information Systems Market Size (2014-2019)
    • 8.2 Utilities Customer Information Systems Key Players in Japan
    • 8.3 Japan Utilities Customer Information Systems Market Size by Type
    • 8.4 Japan Utilities Customer Information Systems Market Size by Application

    9 Southeast Asia

    • 9.1 Southeast Asia Utilities Customer Information Systems Market Size (2014-2019)
    • 9.2 Utilities Customer Information Systems Key Players in Southeast Asia
    • 9.3 Southeast Asia Utilities Customer Information Systems Market Size by Type
    • 9.4 Southeast Asia Utilities Customer Information Systems Market Size by Application

    10 India

    • 10.1 India Utilities Customer Information Systems Market Size (2014-2019)
    • 10.2 Utilities Customer Information Systems Key Players in India
    • 10.3 India Utilities Customer Information Systems Market Size by Type
    • 10.4 India Utilities Customer Information Systems Market Size by Application

    11 Central & South America

    • 11.1 Central & South America Utilities Customer Information Systems Market Size (2014-2019)
    • 11.2 Utilities Customer Information Systems Key Players in Central & South America
    • 11.3 Central & South America Utilities Customer Information Systems Market Size by Type
    • 11.4 Central & South America Utilities Customer Information Systems Market Size by Application

    12 International Players Profiles

    • 12.1 Oracle
      • 12.1.1 Oracle Company Details
      • 12.1.2 Company Description and Business Overview
      • 12.1.3 Utilities Customer Information Systems Introduction
      • 12.1.4 Oracle Revenue in Utilities Customer Information Systems Business (2014-2019)
      • 12.1.5 Oracle Recent Development
    • 12.2 Efluid SAS
      • 12.2.1 Efluid SAS Company Details
      • 12.2.2 Company Description and Business Overview
      • 12.2.3 Utilities Customer Information Systems Introduction
      • 12.2.4 Efluid SAS Revenue in Utilities Customer Information Systems Business (2014-2019)
      • 12.2.5 Efluid SAS Recent Development
    • 12.3 SAP
      • 12.3.1 SAP Company Details
      • 12.3.2 Company Description and Business Overview
      • 12.3.3 Utilities Customer Information Systems Introduction
      • 12.3.4 SAP Revenue in Utilities Customer Information Systems Business (2014-2019)
      • 12.3.5 SAP Recent Development
    • 12.4 Itineris
      • 12.4.1 Itineris Company Details
      • 12.4.2 Company Description and Business Overview
      • 12.4.3 Utilities Customer Information Systems Introduction
      • 12.4.4 Itineris Revenue in Utilities Customer Information Systems Business (2014-2019)
      • 12.4.5 Itineris Recent Development
    • 12.5 Indra
      • 12.5.1 Indra Company Details
      • 12.5.2 Company Description and Business Overview
      • 12.5.3 Utilities Customer Information Systems Introduction
      • 12.5.4 Indra Revenue in Utilities Customer Information Systems Business (2014-2019)
      • 12.5.5 Indra Recent Development
    • 12.6 Cayenta
      • 12.6.1 Cayenta Company Details
      • 12.6.2 Company Description and Business Overview
      • 12.6.3 Utilities Customer Information Systems Introduction
      • 12.6.4 Cayenta Revenue in Utilities Customer Information Systems Business (2014-2019)
      • 12.6.5 Cayenta Recent Development
    • 12.7 Advanced Utility Systems
      • 12.7.1 Advanced Utility Systems Company Details
      • 12.7.2 Company Description and Business Overview
      • 12.7.3 Utilities Customer Information Systems Introduction
      • 12.7.4 Advanced Utility Systems Revenue in Utilities Customer Information Systems Business (2014-2019)
      • 12.7.5 Advanced Utility Systems Recent Development
    • 12.8 Gruppo Engineering
      • 12.8.1 Gruppo Engineering Company Details
      • 12.8.2 Company Description and Business Overview
      • 12.8.3 Utilities Customer Information Systems Introduction
      • 12.8.4 Gruppo Engineering Revenue in Utilities Customer Information Systems Business (2014-2019)
      • 12.8.5 Gruppo Engineering Recent Development
    • 12.9 Fluentgrid Limited
      • 12.9.1 Fluentgrid Limited Company Details
      • 12.9.2 Company Description and Business Overview
      • 12.9.3 Utilities Customer Information Systems Introduction
      • 12.9.4 Fluentgrid Limited Revenue in Utilities Customer Information Systems Business (2014-2019)
      • 12.9.5 Fluentgrid Limited Recent Development
    • 12.10 Ferranti Computer
      • 12.10.1 Ferranti Computer Company Details
      • 12.10.2 Company Description and Business Overview
      • 12.10.3 Utilities Customer Information Systems Introduction
      • 12.10.4 Ferranti Computer Revenue in Utilities Customer Information Systems Business (2014-2019)
      • 12.10.5 Ferranti Computer Recent Development
    • 12.11 Systems
    • 12.12 Gentrack
    • 12.13 Open International
    • 12.14 Systems
    • 12.15 NorthStar
    • 12.16 Vertex
    • 12.17 Hansen Technologies

    13 Market Forecast 2019-2025

    • 13.1 Market Size Forecast by Regions
    • 13.2 United States
    • 13.3 Europe
    • 13.4 China
    • 13.5 Japan
    • 13.6 Southeast Asia
    • 13.7 India
    • 13.8 Central & South America
    • 13.9 Market Size Forecast by Product (2019-2025)
    • 13.10 Market Size Forecast by Application (2019-2025)

    14 Analyst's Viewpoints/Conclusions

      15 Appendix

      • 15.1 Research Methodology
        • 15.1.1 Methodology/Research Approach
          • 15.1.1.1 Research Programs/Design
          • 15.1.1.2 Market Size Estimation
          • 12.1.1.3 Market Breakdown and Data Triangulation
        • 15.1.2 Data Source
          • 15.1.2.1 Secondary Sources
          • 15.1.2.2 Primary Sources
      • 15.2 Disclaimer

      The utility customer information system (CIS) market is composed of utility companies looking for commercial off-the-shelf (COTS) software packages that address business-critical utility meter-to-cash (M2C) and customer service business processes. M2C functions covered include: account maintenance, order processing, product/service management, rate design, billing, credit collection, accounts receivable, statement preparation, and payment processing. For customer service, CISs support multiple client interaction channels — such as call centers, interactive voice response/voice response units (IVR/VRUs). They also support various digital engagement channels (social media and, more recently, virtual assistants/chatbots) — as well as customer self-service needs.
      In 2018, the global Utilities Customer Information Systems market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.

      This report focuses on the global Utilities Customer Information Systems status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Utilities Customer Information Systems development in United States, Europe and China.

      The key players covered in this study
      Oracle
      Efluid SAS
      SAP
      Itineris
      Indra
      Cayenta
      Advanced Utility Systems
      Gruppo Engineering
      Fluentgrid Limited
      Ferranti Computer
      Systems
      Gentrack
      Open International
      Systems
      NorthStar
      Vertex
      Hansen Technologies

      Market segment by Type, the product can be split into
      Cloud-based
      On-premises

      Market segment by Application, split into
      BFSI
      Education
      Government
      Telecom & IT
      Others

      Market segment by Regions/Countries, this report covers
      United States
      Europe
      China
      Japan
      Southeast Asia
      India
      Central & South America

      The study objectives of this report are:
      To analyze global Utilities Customer Information Systems status, future forecast, growth opportunity, key market and key players.
      To present the Utilities Customer Information Systems development in United States, Europe and China.
      To strategically profile the key players and comprehensively analyze their development plan and strategies.
      To define, describe and forecast the market by product type, market and key regions.

      In this study, the years considered to estimate the market size of Utilities Customer Information Systems are as follows:
      History Year: 2014-2018
      Base Year: 2018
      Estimated Year: 2019
      Forecast Year 2019 to 2025
      For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

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