Table of Contents

2018-2023 Global Social Customer Service Software Market Report (Status and Outlook)

1 Scope of the Report

• 1.1 Market Introduction
• 1.2 Research Objectives
• 1.3 Years Considered
• 1.4 Market Research Methodology
• 1.5 Economic Indicators
• 1.6 Currency Considered

2 Executive Summary

• 2.1 World Market Overview
  • 2.1.1 Global Social Customer Service Software Market Size 2013-2023
  • 2.1.2 Social Customer Service Software Market Size CAGR by Region
• 2.2 Social Customer Service Software Segment by Type
  • 2.2.1 On-Premises
  • 2.2.2 Cloud Based
• 2.3 Social Customer Service Software Market Size by Type
  • 2.3.1 Global Social Customer Service Software Market Size Market Share by Type (2013-2018)
  • 2.3.2 Global Social Customer Service Software Market Size Growth Rate by Type (2013-2018)
• 2.4 Social Customer Service Software Segment by Application
  • 2.4.1 Large Enterprised
  • 2.4.2 SMEs
• 2.5 Social Customer Service Software Market Size by Application
  • 2.5.1 Global Social Customer Service Software Market Size Market Share by Application (2013-2018)
  • 2.5.2 Global Social Customer Service Software Market Size Growth Rate by Application (2013-2018)

3 Global Social Customer Service Software by Players

• 3.1 Global Social Customer Service Software Market Size Market Share by Players
  • 3.1.1 Global Social Customer Service Software Market Size by Players (2016-2018)
  • 3.1.2 Global Social Customer Service Software Market Size Market Share by Players (2016-2018)
• 3.2 Global Social Customer Service Software Key Players Head office and Products Offered
• 3.3 Market Concentration Rate Analysis
  • 3.3.1 Competition Landscape Analysis
  • 3.3.2 Concentration Ratio (CR3, CR5 and CR10) (2016-2018)
• 3.4 New Products and Potential Entrants
• 3.5 Mergers & Acquisitions, Expansion

4 Social Customer Service Software by Regions

• 4.1 Social Customer Service Software Market Size by Regions
• 4.2 Americas Social Customer Service Software Market Size Growth
• 4.3 APAC Social Customer Service Software Market Size Growth
• 4.4 Europe Social Customer Service Software Market Size Growth
• 4.5 Middle East & Africa Social Customer Service Software Market Size Growth

5 Americas

• 5.1 Americas Social Customer Service Software Market Size by Countries
• 5.2 Americas Social Customer Service Software Market Size by Type
• 5.3 Americas Social Customer Service Software Market Size by Application
• 5.4 United States
• 5.5 Canada
• 5.6 Mexico
• 5.7 Key Economic Indicators of Few Americas Countries

6 APAC

• 6.1 APAC Social Customer Service Software Market Size by Countries
• 6.2 APAC Social Customer Service Software Market Size by Type
• 6.3 APAC Social Customer Service Software Market Size by Application
• 6.4 China
• 6.5 Japan
• 6.6 Korea
• 6.7 Southeast Asia
• 6.8 India
• 6.9 Australia
• 6.10 Key Economic Indicators of Few APAC Countries

7 Europe

• 7.1 Europe Social Customer Service Software by Countries
• 7.2 Europe Social Customer Service Software Market Size by Type
• 7.3 Europe Social Customer Service Software Market Size by Application
• 7.4 Germany
• 7.5 France
• 7.6 UK
• 7.7 Italy
• 7.8 Russia
• 7.9 Spain
• 7.10 Key Economic Indicators of Few Europe Countries

8 Middle East & Africa

• 8.1 Middle East & Africa Social Customer Service Software by Countries
• 8.2 Middle East & Africa Social Customer Service Software Market Size by Type
• 8.3 Middle East & Africa Social Customer Service Software Market Size by Application
• 8.4 Egypt
• 8.5 South Africa
• 8.6 Israel
• 8.7 Turkey
• 8.8 GCC Countries

9 Market Drivers, Challenges and Trends

• 9.1 Market Drivers and Impact
  • 9.1.1 Growing Demand from Key Regions
  • 9.1.2 Growing Demand from Key Applications and Potential Industries
• 9.2 Market Challenges and Impact
• 9.3 Market Trends

10 Global Social Customer Service Software Market Forecast

• 10.1 Global Social Customer Service Software Market Size Forecast (2018-2023)
• 10.2 Global Social Customer Service Software Forecast by Regions
  • 10.2.1 Global Social Customer Service Software Forecast by Regions (2018-2023)
  • 10.2.2 Americas Market Forecast
  • 10.2.3 APAC Market Forecast
  • 10.2.4 Europe Market Forecast
  • 10.2.5 Middle East & Africa Market Forecast
• 10.3 Americas Forecast by Countries
  • 10.3.1 United States Market Forecast
  • 10.3.2 Canada Market Forecast
  • 10.3.3 Mexico Market Forecast
  • 10.3.4 Brazil Market Forecast
• 10.4 APAC Forecast by Countries
  • 10.4.1 China Market Forecast
  • 10.4.2 Japan Market Forecast
  • 10.4.3 Korea Market Forecast
  • 10.4.4 Southeast Asia Market Forecast
  • 10.4.5 India Market Forecast
  • 10.4.6 Australia Market Forecast
• 10.5 Europe Forecast by Countries
  • 10.5.1 Germany Market Forecast
  • 10.5.2 France Market Forecast
  • 10.5.3 UK Market Forecast
  • 10.5.4 Italy Market Forecast
  • 10.5.5 Russia Market Forecast
  • 10.5.6 Spain Market Forecast
• 10.6 Middle East & Africa Forecast by Countries
  • 10.6.1 Egypt Market Forecast
  • 10.6.2 South Africa Market Forecast
  • 10.6.3 Israel Market Forecast
  • 10.6.4 Turkey Market Forecast
  • 10.6.5 GCC Countries Market Forecast
• 10.7 Global Social Customer Service Software Forecast by Type
• 10.8 Global Social Customer Service Software Forecast by Application

11 Key Players Analysis

• 11.1 Zendesk
  • 11.1.1 Company Details
  • 11.1.2 Social Customer Service Software Product Offered
  • 11.1.3 Zendesk Social Customer Service Software Revenue, Gross Margin and Market Share (2016-2018)
  • 11.1.4 Main Business Overview
  • 11.1.5 Zendesk News
• 11.2 Salesforce
  • 11.2.1 Company Details
  • 11.2.2 Social Customer Service Software Product Offered
  • 11.2.3 Salesforce Social Customer Service Software Revenue, Gross Margin and Market Share (2016-2018)
  • 11.2.4 Main Business Overview
  • 11.2.5 Salesforce News
• 11.3 Freshworks
  • 11.3.1 Company Details
  • 11.3.2 Social Customer Service Software Product Offered
  • 11.3.3 Freshworks Social Customer Service Software Revenue, Gross Margin and Market Share (2016-2018)
  • 11.3.4 Main Business Overview
  • 11.3.5 Freshworks News
• 11.4 Sprout Social
  • 11.4.1 Company Details
  • 11.4.2 Social Customer Service Software Product Offered
  • 11.4.3 Sprout Social Social Customer Service Software Revenue, Gross Margin and Market Share (2016-2018)
  • 11.4.4 Main Business Overview
  • 11.4.5 Sprout Social News
• 11.5 Zoho
  • 11.5.1 Company Details
  • 11.5.2 Social Customer Service Software Product Offered
  • 11.5.3 Zoho Social Customer Service Software Revenue, Gross Margin and Market Share (2016-2018)
  • 11.5.4 Main Business Overview
  • 11.5.5 Zoho News
• 11.6 Sprinklr
  • 11.6.1 Company Details
  • 11.6.2 Social Customer Service Software Product Offered
  • 11.6.3 Sprinklr Social Customer Service Software Revenue, Gross Margin and Market Share (2016-2018)
  • 11.6.4 Main Business Overview
  • 11.6.5 Sprinklr News
• 11.7 CX Social
  • 11.7.1 Company Details
  • 11.7.2 Social Customer Service Software Product Offered
  • 11.7.3 CX Social Social Customer Service Software Revenue, Gross Margin and Market Share (2016-2018)
  • 11.7.4 Main Business Overview
  • 11.7.5 CX Social News
• 11.8 Conversocial
  • 11.8.1 Company Details
  • 11.8.2 Social Customer Service Software Product Offered
  • 11.8.3 Conversocial Social Customer Service Software Revenue, Gross Margin and Market Share (2016-2018)
  • 11.8.4 Main Business Overview
  • 11.8.5 Conversocial News
• 11.9 Lithium Technologies
  • 11.9.1 Company Details
  • 11.9.2 Social Customer Service Software Product Offered
  • 11.9.3 Lithium Technologies Social Customer Service Software Revenue, Gross Margin and Market Share (2016-2018)
  • 11.9.4 Main Business Overview
  • 11.9.5 Lithium Technologies News
• 11.10 Sparkcentral
  • 11.10.1 Company Details
  • 11.10.2 Social Customer Service Software Product Offered
  • 11.10.3 Sparkcentral Social Customer Service Software Revenue, Gross Margin and Market Share (2016-2018)
  • 11.10.4 Main Business Overview
  • 11.10.5 Sparkcentral News
• 11.11 Cisco
• 11.12 Oracle
• 11.13 Brand Embassy
• 11.14 HelpSocial

12 Research Findings and Conclusion

Social customer service software allows companies to reach out to customers and users via social media outlets.

According to this study, over the next five years the Social Customer Service Software market will register a xx% CAGR in terms of revenue, the global market size will reach US$ xx million by 2024, from US$ xx million in 2017. In particular, this report presents the global revenue market share of key companies in Social Customer Service Software business, shared in Chapter 3.

This report presents a comprehensive overview, market shares and growth opportunities of Social Customer Service Software market by product type, application, key companies and key regions.

This study considers the Social Customer Service Software value generated from the sales of the following segments:

Segmentation by product type: breakdown data from 2013 to 2018, in Section 2.3; and forecast to 2024 in section 10.7.
On-Premises
Cloud Based
Segmentation by application: breakdown data from 2013 to 2018, in Section 2.4; and forecast to 2024 in section 10.8.
Large Enterprised
SMEs

This report also splits the market by region: Breakdown data in Chapter 4, 5, 6, 7 and 8.
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Spain
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries

The report also presents the market competition landscape and a corresponding detailed analysis of the major vendor/manufacturers in the market. The key manufacturers covered in this report: Breakdown data in in Chapter 3.
Zendesk
Salesforce
Freshworks
Sprout Social
Zoho
Sprinklr
CX Social
Conversocial
Lithium Technologies
Sparkcentral
Cisco
Oracle
Brand Embassy
HelpSocial

In addition, this report discusses the key drivers influencing market growth, opportunities, the challenges and the risks faced by key players and the market as a whole. It also analyzes key emerging trends and their impact on present and future development.

Research objectives
To study and analyze the global Social Customer Service Software market size by key regions/countries, product type and application, history data from 2013 to 2017, and forecast to 2024.
To understand the structure of Social Customer Service Software market by identifying its various subsegments.
Focuses on the key global Social Customer Service Software players, to define, describe and analyze the value, market share, market competition landscape, SWOT analysis and development plans in next few years.
To analyze the Social Customer Service Software with respect to individual growth trends, future prospects, and their contribution to the total market.
To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
To project the size of Social Customer Service Software submarkets, with respect to key regions (along with their respective key countries).
To analyze competitive developments such as expansions, agreements, new product launches and acquisitions in the market.
To strategically profile the key players and comprehensively analyze their growth strategies.