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Global Social Customer Relationship Management (CRM) Software Market Size, Status and Forecast 2019-2025

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Table of Contents

    1 Report Overview

    • 1.1 Study Scope
    • 1.2 Key Market Segments
    • 1.3 Players Covered
    • 1.4 Market Analysis by Type
      • 1.4.1 Global Social Customer Relationship Management (CRM) Software Market Size Growth Rate by Type (2014-2025)
      • 1.4.2 Cloud-based
      • 1.4.3 On-premises
    • 1.5 Market by Application
      • 1.5.1 Global Social Customer Relationship Management (CRM) Software Market Share by Application (2014-2025)
      • 1.5.2 SMEs
      • 1.5.3 Large Enterprises
    • 1.6 Study Objectives
    • 1.7 Years Considered

    2 Global Growth Trends

    • 2.1 Social Customer Relationship Management (CRM) Software Market Size
    • 2.2 Social Customer Relationship Management (CRM) Software Growth Trends by Regions
      • 2.2.1 Social Customer Relationship Management (CRM) Software Market Size by Regions (2014-2025)
      • 2.2.2 Social Customer Relationship Management (CRM) Software Market Share by Regions (2014-2019)
    • 2.3 Industry Trends
      • 2.3.1 Market Top Trends
      • 2.3.2 Market Drivers
      • 2.3.3 Market Opportunities

    3 Market Share by Key Players

    • 3.1 Social Customer Relationship Management (CRM) Software Market Size by Manufacturers
      • 3.1.1 Global Social Customer Relationship Management (CRM) Software Revenue by Manufacturers (2014-2019)
      • 3.1.2 Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Manufacturers (2014-2019)
      • 3.1.3 Global Social Customer Relationship Management (CRM) Software Market Concentration Ratio (CR5 and HHI)
    • 3.2 Social Customer Relationship Management (CRM) Software Key Players Head office and Area Served
    • 3.3 Key Players Social Customer Relationship Management (CRM) Software Product/Solution/Service
    • 3.4 Date of Enter into Social Customer Relationship Management (CRM) Software Market
    • 3.5 Mergers & Acquisitions, Expansion Plans

    4 Breakdown Data by Type and Application

    • 4.1 Global Social Customer Relationship Management (CRM) Software Market Size by Type (2014-2019)
    • 4.2 Global Social Customer Relationship Management (CRM) Software Market Size by Application (2014-2019)

    5 United States

    • 5.1 United States Social Customer Relationship Management (CRM) Software Market Size (2014-2019)
    • 5.2 Social Customer Relationship Management (CRM) Software Key Players in United States
    • 5.3 United States Social Customer Relationship Management (CRM) Software Market Size by Type
    • 5.4 United States Social Customer Relationship Management (CRM) Software Market Size by Application

    6 Europe

    • 6.1 Europe Social Customer Relationship Management (CRM) Software Market Size (2014-2019)
    • 6.2 Social Customer Relationship Management (CRM) Software Key Players in Europe
    • 6.3 Europe Social Customer Relationship Management (CRM) Software Market Size by Type
    • 6.4 Europe Social Customer Relationship Management (CRM) Software Market Size by Application

    7 China

    • 7.1 China Social Customer Relationship Management (CRM) Software Market Size (2014-2019)
    • 7.2 Social Customer Relationship Management (CRM) Software Key Players in China
    • 7.3 China Social Customer Relationship Management (CRM) Software Market Size by Type
    • 7.4 China Social Customer Relationship Management (CRM) Software Market Size by Application

    8 Japan

    • 8.1 Japan Social Customer Relationship Management (CRM) Software Market Size (2014-2019)
    • 8.2 Social Customer Relationship Management (CRM) Software Key Players in Japan
    • 8.3 Japan Social Customer Relationship Management (CRM) Software Market Size by Type
    • 8.4 Japan Social Customer Relationship Management (CRM) Software Market Size by Application

    9 Southeast Asia

    • 9.1 Southeast Asia Social Customer Relationship Management (CRM) Software Market Size (2014-2019)
    • 9.2 Social Customer Relationship Management (CRM) Software Key Players in Southeast Asia
    • 9.3 Southeast Asia Social Customer Relationship Management (CRM) Software Market Size by Type
    • 9.4 Southeast Asia Social Customer Relationship Management (CRM) Software Market Size by Application

    10 India

    • 10.1 India Social Customer Relationship Management (CRM) Software Market Size (2014-2019)
    • 10.2 Social Customer Relationship Management (CRM) Software Key Players in India
    • 10.3 India Social Customer Relationship Management (CRM) Software Market Size by Type
    • 10.4 India Social Customer Relationship Management (CRM) Software Market Size by Application

    11 Central & South America

    • 11.1 Central & South America Social Customer Relationship Management (CRM) Software Market Size (2014-2019)
    • 11.2 Social Customer Relationship Management (CRM) Software Key Players in Central & South America
    • 11.3 Central & South America Social Customer Relationship Management (CRM) Software Market Size by Type
    • 11.4 Central & South America Social Customer Relationship Management (CRM) Software Market Size by Application

    12 International Players Profiles

    • 12.1 Salesforce.com
      • 12.1.1 Salesforce.com Company Details
      • 12.1.2 Company Description and Business Overview
      • 12.1.3 Social Customer Relationship Management (CRM) Software Introduction
      • 12.1.4 Salesforce.com Revenue in Social Customer Relationship Management (CRM) Software Business (2014-2019)
      • 12.1.5 Salesforce.com Recent Development
    • 12.2 SAP AG
      • 12.2.1 SAP AG Company Details
      • 12.2.2 Company Description and Business Overview
      • 12.2.3 Social Customer Relationship Management (CRM) Software Introduction
      • 12.2.4 SAP AG Revenue in Social Customer Relationship Management (CRM) Software Business (2014-2019)
      • 12.2.5 SAP AG Recent Development
    • 12.3 Oracle
      • 12.3.1 Oracle Company Details
      • 12.3.2 Company Description and Business Overview
      • 12.3.3 Social Customer Relationship Management (CRM) Software Introduction
      • 12.3.4 Oracle Revenue in Social Customer Relationship Management (CRM) Software Business (2014-2019)
      • 12.3.5 Oracle Recent Development
    • 12.4 Microsoft Dynamics CRM
      • 12.4.1 Microsoft Dynamics CRM Company Details
      • 12.4.2 Company Description and Business Overview
      • 12.4.3 Social Customer Relationship Management (CRM) Software Introduction
      • 12.4.4 Microsoft Dynamics CRM Revenue in Social Customer Relationship Management (CRM) Software Business (2014-2019)
      • 12.4.5 Microsoft Dynamics CRM Recent Development
    • 12.5 Jive Software
      • 12.5.1 Jive Software Company Details
      • 12.5.2 Company Description and Business Overview
      • 12.5.3 Social Customer Relationship Management (CRM) Software Introduction
      • 12.5.4 Jive Software Revenue in Social Customer Relationship Management (CRM) Software Business (2014-2019)
      • 12.5.5 Jive Software Recent Development
    • 12.6 Lithium Technologies
      • 12.6.1 Lithium Technologies Company Details
      • 12.6.2 Company Description and Business Overview
      • 12.6.3 Social Customer Relationship Management (CRM) Software Introduction
      • 12.6.4 Lithium Technologies Revenue in Social Customer Relationship Management (CRM) Software Business (2014-2019)
      • 12.6.5 Lithium Technologies Recent Development
    • 12.7 Visible Technologies
      • 12.7.1 Visible Technologies Company Details
      • 12.7.2 Company Description and Business Overview
      • 12.7.3 Social Customer Relationship Management (CRM) Software Introduction
      • 12.7.4 Visible Technologies Revenue in Social Customer Relationship Management (CRM) Software Business (2014-2019)
      • 12.7.5 Visible Technologies Recent Development
    • 12.8 Artesian Solutions
      • 12.8.1 Artesian Solutions Company Details
      • 12.8.2 Company Description and Business Overview
      • 12.8.3 Social Customer Relationship Management (CRM) Software Introduction
      • 12.8.4 Artesian Solutions Revenue in Social Customer Relationship Management (CRM) Software Business (2014-2019)
      • 12.8.5 Artesian Solutions Recent Development
    • 12.9 Bazaarvoice
      • 12.9.1 Bazaarvoice Company Details
      • 12.9.2 Company Description and Business Overview
      • 12.9.3 Social Customer Relationship Management (CRM) Software Introduction
      • 12.9.4 Bazaarvoice Revenue in Social Customer Relationship Management (CRM) Software Business (2014-2019)
      • 12.9.5 Bazaarvoice Recent Development
    • 12.10 QuestBack
      • 12.10.1 QuestBack Company Details
      • 12.10.2 Company Description and Business Overview
      • 12.10.3 Social Customer Relationship Management (CRM) Software Introduction
      • 12.10.4 QuestBack Revenue in Social Customer Relationship Management (CRM) Software Business (2014-2019)
      • 12.10.5 QuestBack Recent Development
    • 12.11 Attensity Group
    • 12.12 Leaf Group
    • 12.13 Kana Software

    13 Market Forecast 2019-2025

    • 13.1 Market Size Forecast by Regions
    • 13.2 United States
    • 13.3 Europe
    • 13.4 China
    • 13.5 Japan
    • 13.6 Southeast Asia
    • 13.7 India
    • 13.8 Central & South America
    • 13.9 Market Size Forecast by Product (2019-2025)
    • 13.10 Market Size Forecast by Application (2019-2025)

    14 Analyst's Viewpoints/Conclusions

      15 Appendix

      • 15.1 Research Methodology
        • 15.1.1 Methodology/Research Approach
          • 15.1.1.1 Research Programs/Design
          • 15.1.1.2 Market Size Estimation
          • 12.1.1.3 Market Breakdown and Data Triangulation
        • 15.1.2 Data Source
          • 15.1.2.1 Secondary Sources
          • 15.1.2.2 Primary Sources
      • 15.2 Disclaimer

      Social CRM is an evolution of CRM, which uses social media services, techniques, and technology to enable organizations engage with their target customers. It is a business strategy, supported by technology platform, business processes, and social network, which helps to engage customers in a collaborative manner to provide mutual benefits to both parties. Social CRM has various applications including marketing, sales, customer services, social engagement with prospective customers, and social support to customers.
      In 2018, the global Social Customer Relationship Management (CRM) Software market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.

      This report focuses on the global Social Customer Relationship Management (CRM) Software status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Social Customer Relationship Management (CRM) Software development in United States, Europe and China.

      The key players covered in this study
      Salesforce.com
      SAP AG
      Oracle
      Microsoft Dynamics CRM
      Jive Software
      Lithium Technologies
      Visible Technologies
      Artesian Solutions
      Bazaarvoice
      QuestBack
      Attensity Group
      Leaf Group
      Kana Software

      Market segment by Type, the product can be split into
      Cloud-based
      On-premises

      Market segment by Application, split into
      SMEs
      Large Enterprises

      Market segment by Regions/Countries, this report covers
      United States
      Europe
      China
      Japan
      Southeast Asia
      India
      Central & South America

      The study objectives of this report are:
      To analyze global Social Customer Relationship Management (CRM) Software status, future forecast, growth opportunity, key market and key players.
      To present the Social Customer Relationship Management (CRM) Software development in United States, Europe and China.
      To strategically profile the key players and comprehensively analyze their development plan and strategies.
      To define, describe and forecast the market by product type, market and key regions.

      In this study, the years considered to estimate the market size of Social Customer Relationship Management (CRM) Software are as follows:
      History Year: 2014-2018
      Base Year: 2018
      Estimated Year: 2019
      Forecast Year 2019 to 2025
      For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

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