1 Report Business Overview

• 1.1 Study Scope
• 1.2 Market Analysis by Type
• 1.2.1 Global Social CRM Tools and Software Platforms Market Size Growth Rate by Type, 2017 VS 2021 VS 2028

1.2.2 Cloud Deployment

1.2.3 On-premise

1.3 Market by Application

1.3.1 Global Social CRM Tools and Software Platforms Market Size Growth Rate by Application, 2017 VS 2021 VS 2028

1.3.2 Large Enterprises

1.3.3 Medium-sized Business

1.3.4 Small Business

1.4 Study Objectives

1.5 Years Considered

2 Global Growth Trends

• 2.1 Global Social CRM Tools and Software Platforms Market Perspective (2017-2028)
• 2.2 Social CRM Tools and Software Platforms Growth Trends by Region
• 2.2.1 Social CRM Tools and Software Platforms Market Size by Region: 2017 VS 2021 VS 2028

2.2.2 Social CRM Tools and Software Platforms Historic Market Size by Region (2017-2022)

2.2.3 Social CRM Tools and Software Platforms Forecasted Market Size by Region (2023-2028)

2.3 Social CRM Tools and Software Platforms Market Dynamics

2.3.1 Social CRM Tools and Software Platforms Industry Trends

2.3.2 Social CRM Tools and Software Platforms Market Drivers

2.3.3 Social CRM Tools and Software Platforms Market Challenges

2.3.4 Social CRM Tools and Software Platforms Market Restraints

3 Competition Landscape by Key Players

• 3.1 Global Top Social CRM Tools and Software Platforms Players by Revenue
• 3.1.1 Global Top Social CRM Tools and Software Platforms Players by Revenue (2017-2022)

3.1.2 Global Social CRM Tools and Software Platforms Revenue Market Share by Players (2017-2022)

3.2 Global Social CRM Tools and Software Platforms Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Players Covered: Ranking by Social CRM Tools and Software Platforms Revenue

3.4 Global Social CRM Tools and Software Platforms Market Concentration Ratio

3.4.1 Global Social CRM Tools and Software Platforms Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Social CRM Tools and Software Platforms Revenue in 2021

3.5 Social CRM Tools and Software Platforms Key Players Head office and Area Served

3.6 Key Players Social CRM Tools and Software Platforms Product Solution and Service

3.7 Date of Enter into Social CRM Tools and Software Platforms Market

3.8 Mergers & Acquisitions, Expansion Plans

4 Social CRM Tools and Software Platforms Breakdown Data by Type

• 4.1 Global Social CRM Tools and Software Platforms Historic Market Size by Type (2017-2022)
• 4.2 Global Social CRM Tools and Software Platforms Forecasted Market Size by Type (2023-2028)

5 Social CRM Tools and Software Platforms Breakdown Data by Application

• 5.1 Global Social CRM Tools and Software Platforms Historic Market Size by Application (2017-2022)
• 5.2 Global Social CRM Tools and Software Platforms Forecasted Market Size by Application (2023-2028)

6 North America

• 6.1 North America Social CRM Tools and Software Platforms Market Size (2017-2028)
• 6.2 North America Social CRM Tools and Software Platforms Market Size by Type
• 6.2.1 North America Social CRM Tools and Software Platforms Market Size by Type (2017-2022)

6.2.2 North America Social CRM Tools and Software Platforms Market Size by Type (2023-2028)

6.2.3 North America Social CRM Tools and Software Platforms Market Share by Type (2017-2028)

6.3 North America Social CRM Tools and Software Platforms Market Size by Application

6.3.1 North America Social CRM Tools and Software Platforms Market Size by Application (2017-2022)

6.3.2 North America Social CRM Tools and Software Platforms Market Size by Application (2023-2028)

6.3.3 North America Social CRM Tools and Software Platforms Market Share by Application (2017-2028)

6.4 North America Social CRM Tools and Software Platforms Market Size by Country

6.4.1 North America Social CRM Tools and Software Platforms Market Size by Country (2017-2022)

6.4.2 North America Social CRM Tools and Software Platforms Market Size by Country (2023-2028)

6.4.3 United States

6.4.4 Canada

7 Europe

• 7.1 Europe Social CRM Tools and Software Platforms Market Size (2017-2028)
• 7.2 Europe Social CRM Tools and Software Platforms Market Size by Type
• 7.2.1 Europe Social CRM Tools and Software Platforms Market Size by Type (2017-2022)

7.2.2 Europe Social CRM Tools and Software Platforms Market Size by Type (2023-2028)

7.2.3 Europe Social CRM Tools and Software Platforms Market Share by Type (2017-2028)

7.3 Europe Social CRM Tools and Software Platforms Market Size by Application

7.3.1 Europe Social CRM Tools and Software Platforms Market Size by Application (2017-2022)

7.3.2 Europe Social CRM Tools and Software Platforms Market Size by Application (2023-2028)

7.3.3 Europe Social CRM Tools and Software Platforms Market Share by Application (2017-2028)

7.4 Europe Social CRM Tools and Software Platforms Market Size by Country

7.4.1 Europe Social CRM Tools and Software Platforms Market Size by Country (2017-2022)

7.4.2 Europe Social CRM Tools and Software Platforms Market Size by Country (2023-2028)

7.4.3 Germany

7.4.4 France

7.4.5 U.K.

7.4.6 Italy

7.4.7 Russia

7.4.8 Nordic Countries

8 Asia-Pacific

• 8.1 Asia-Pacific Social CRM Tools and Software Platforms Market Size (2017-2028)
• 8.2 Asia-Pacific Social CRM Tools and Software Platforms Market Size by Type
• 8.2.1 Asia-Pacific Social CRM Tools and Software Platforms Market Size by Type (2017-2022)

8.2.2 Asia-Pacific Social CRM Tools and Software Platforms Market Size by Type (2023-2028)

8.2.3 Asia-Pacific Social CRM Tools and Software Platforms Market Share by Type (2017-2028)

8.3 Asia-Pacific Social CRM Tools and Software Platforms Market Size by Application

8.3.1 Asia-Pacific Social CRM Tools and Software Platforms Market Size by Application (2017-2022)

8.3.2 Asia-Pacific Social CRM Tools and Software Platforms Market Size by Application (2023-2028)

8.3.3 Asia-Pacific Social CRM Tools and Software Platforms Market Share by Application (2017-2028)

8.4 Asia-Pacific Social CRM Tools and Software Platforms Market Size by Region

8.4.1 Asia-Pacific Social CRM Tools and Software Platforms Market Size by Region (2017-2022)

8.4.2 Asia-Pacific Social CRM Tools and Software Platforms Market Size by Region (2023-2028)

8.4.3 China

8.4.4 Japan

8.4.5 South Korea

8.4.6 Southeast Asia

8.4.7 India

8.4.8 Australia

9 Latin America

• 9.1 Latin America Social CRM Tools and Software Platforms Market Size (2017-2028)
• 9.2 Latin America Social CRM Tools and Software Platforms Market Size by Type
• 9.2.1 Latin America Social CRM Tools and Software Platforms Market Size by Type (2017-2022)

9.2.2 Latin America Social CRM Tools and Software Platforms Market Size by Type (2023-2028)

9.2.3 Latin America Social CRM Tools and Software Platforms Market Share by Type (2017-2028)

9.3 Latin America Social CRM Tools and Software Platforms Market Size by Application

9.3.1 Latin America Social CRM Tools and Software Platforms Market Size by Application (2017-2022)

9.3.2 Latin America Social CRM Tools and Software Platforms Market Size by Application (2023-2028)

9.3.3 Latin America Social CRM Tools and Software Platforms Market Share by Application (2017-2028)

9.4 Latin America Social CRM Tools and Software Platforms Market Size by Country

9.4.1 Latin America Social CRM Tools and Software Platforms Market Size by Country (2017-2022)

9.4.2 Latin America Social CRM Tools and Software Platforms Market Size by Country (2023-2028)

9.4.3 Mexico

9.4.4 Brazil

10 Middle East & Africa

• 10.1 Middle East & Africa Social CRM Tools and Software Platforms Market Size (2017-2028)
• 10.2 Middle East & Africa Social CRM Tools and Software Platforms Market Size by Type
• 10.2.1 Middle East & Africa Social CRM Tools and Software Platforms Market Size by Type (2017-2022)

10.2.2 Middle East & Africa Social CRM Tools and Software Platforms Market Size by Type (2023-2028)

10.2.3 Middle East & Africa Social CRM Tools and Software Platforms Market Share by Type (2017-2028)

10.3 Middle East & Africa Social CRM Tools and Software Platforms Market Size by Application

10.3.1 Middle East & Africa Social CRM Tools and Software Platforms Market Size by Application (2017-2022)

10.3.2 Middle East & Africa Social CRM Tools and Software Platforms Market Size by Application (2023-2028)

10.3.3 Middle East & Africa Social CRM Tools and Software Platforms Market Share by Application (2017-2028)

10.4 Middle East & Africa Social CRM Tools and Software Platforms Market Size by Country

10.4.1 Middle East & Africa Social CRM Tools and Software Platforms Market Size by Country (2017-2022)

10.4.2 Middle East & Africa Social CRM Tools and Software Platforms Market Size by Country (2023-2028)

10.4.3 Turkey

10.4.4 Saudi Arabia

10.4.5 UAE

11 Key Players Profiles

• 11.1 HubSpot
• 11.1.1 HubSpot Company Details

11.1.2 HubSpot Business Overview

11.1.3 HubSpot Social CRM Tools and Software Platforms Introduction

11.1.4 HubSpot Revenue in Social CRM Tools and Software Platforms Business (2017-2022)

11.1.5 HubSpot Recent Developments

11.2 Salesforce

11.2.1 Salesforce Company Details

11.2.2 Salesforce Business Overview

11.2.3 Salesforce Social CRM Tools and Software Platforms Introduction

11.2.4 Salesforce Revenue in Social CRM Tools and Software Platforms Business (2017-2022)

11.2.5 Salesforce Recent Developments

11.3 Freshsales

11.3.1 Freshsales Company Details

11.3.2 Freshsales Business Overview

11.3.3 Freshsales Social CRM Tools and Software Platforms Introduction

11.3.4 Freshsales Revenue in Social CRM Tools and Software Platforms Business (2017-2022)

11.3.5 Freshsales Recent Developments

11.4 Pipedrive

11.4.1 Pipedrive Company Details

11.4.2 Pipedrive Business Overview

11.4.3 Pipedrive Social CRM Tools and Software Platforms Introduction

11.4.4 Pipedrive Revenue in Social CRM Tools and Software Platforms Business (2017-2022)

11.4.5 Pipedrive Recent Developments

11.5 Zoho CRM

11.5.1 Zoho CRM Company Details

11.5.2 Zoho CRM Business Overview

11.5.3 Zoho CRM Social CRM Tools and Software Platforms Introduction

11.5.4 Zoho CRM Revenue in Social CRM Tools and Software Platforms Business (2017-2022)

11.5.5 Zoho CRM Recent Developments

11.6 EngageBay

11.6.1 EngageBay Company Details

11.6.2 EngageBay Business Overview

11.6.3 EngageBay Social CRM Tools and Software Platforms Introduction

11.6.4 EngageBay Revenue in Social CRM Tools and Software Platforms Business (2017-2022)

11.6.5 EngageBay Recent Developments

11.7 Insightly

11.7.1 Insightly Company Details

11.7.2 Insightly Business Overview

11.7.3 Insightly Social CRM Tools and Software Platforms Introduction

11.7.4 Insightly Revenue in Social CRM Tools and Software Platforms Business (2017-2022)

11.7.5 Insightly Recent Developments

11.8 Nimble

11.8.1 Nimble Company Details

11.8.2 Nimble Business Overview

11.8.3 Nimble Social CRM Tools and Software Platforms Introduction

11.8.4 Nimble Revenue in Social CRM Tools and Software Platforms Business (2017-2022)

11.8.5 Nimble Recent Developments

11.9 Agorapulse

11.9.1 Agorapulse Company Details

11.9.2 Agorapulse Business Overview

11.9.3 Agorapulse Social CRM Tools and Software Platforms Introduction

11.9.4 Agorapulse Revenue in Social CRM Tools and Software Platforms Business (2017-2022)

11.9.5 Agorapulse Recent Developments

11.10 Hootsuite

11.10.1 Hootsuite Company Details

11.10.2 Hootsuite Business Overview

11.10.3 Hootsuite Social CRM Tools and Software Platforms Introduction

11.10.4 Hootsuite Revenue in Social CRM Tools and Software Platforms Business (2017-2022)

11.10.5 Hootsuite Recent Developments

11.11 Sprout Social

11.11.1 Sprout Social Company Details

11.11.2 Sprout Social Business Overview

11.11.3 Sprout Social Social CRM Tools and Software Platforms Introduction

11.11.4 Sprout Social Revenue in Social CRM Tools and Software Platforms Business (2017-2022)

11.11.5 Sprout Social Recent Developments

11.12 eClincher

11.12.1 eClincher Company Details

11.12.2 eClincher Business Overview

11.12.3 eClincher Social CRM Tools and Software Platforms Introduction

11.12.4 eClincher Revenue in Social CRM Tools and Software Platforms Business (2017-2022)

11.12.5 eClincher Recent Developments

12 Analyst's Viewpoints/Conclusions

13 Appendix

• 13.1 Research Methodology
• 13.1.1 Methodology/Research Approach

13.1.2 Data Source

13.2 Author Details

Market Analysis and Insights: Global Social CRM Tools and Software Platforms Market
The global Social CRM Tools and Software Platforms market size is projected to reach US$ million by 2028, from US$ million in 2021, at a CAGR of % during 2022-2028.

Fully considering the economic change by this health crisis, Cloud Deployment accounting for % of the Social CRM Tools and Software Platforms global market in 2021, is projected to value US$ million by 2028, growing at a revised % CAGR from 2022 to 2028. While Large Enterprises segment is altered to an % CAGR throughout this forecast period.

China Social CRM Tools and Software Platforms market size is valued at US$ million in 2021, while the North America and Europe Social CRM Tools and Software Platforms are US$ million and US$ million, severally. The proportion of the North America is % in 2021, while China and Europe are % and % respectively, and it is predicted that China proportion will reach % in 2028, trailing a CAGR of % through the analysis period 2022-2028. Japan, South Korea, and Southeast Asia are noteworthy markets in Asia, with CAGR %, %, and % respectively for the next 6-year period. As for the Europe Social CRM Tools and Software Platforms landscape, Germany is projected to reach US$ million by 2028 trailing a CAGR of % over the forecast period 2022-2028.

With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global Social CRM Tools and Software Platforms market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global Social CRM Tools and Software Platforms market in terms of revenue.

Overall, the report proves to be an effective tool that players can use to gain a competitive edge over their competitors and ensure lasting success in the global Social CRM Tools and Software Platforms market. All of the findings, data, and information provided in the report are validated and revalidated with the help of trustworthy sources. The analysts who have authored the report took a unique and industry-best research and analysis approach for an in-depth study of the global Social CRM Tools and Software Platforms market.

Impact of Covid-19 Outbreak

This section of the report has explored the overall status of the Covid scenario and has offered valuable insights into the changes in supply chain disruption, fluctuations in demand, etc. The analysts have also focused on the key measures that the companies are opting to withstand the harsh scenario.

Segmental Analysis

The report has been segmented into product and application segments. The researchers have documented all the products present today in the Social CRM Tools and Software Platforms market. They have also shed light on the new product innovations and launches by the key players. In the segmental analysis, the analysts have provided revenue forecast figures based on type and application for the period 2017-2028. They have also discussed about the growth rate and potential of each segment for the period 2017-2028.

Social CRM Tools and Software Platforms Breakdown Data by Type

Cloud Deployment

On-premise

Social CRM Tools and Software Platforms Breakdown Data by Application

Large Enterprises

Medium-sized Business

Small Business

By Region

North America

United States

Canada

Europe

Germany

France

UK

Italy

Russia

Nordic Countries

Rest of Europe

Asia-Pacific

China

Japan

South Korea

Southeast Asia

India

Australia

Rest of Asia

Latin America

Mexico

Brazil

Rest of Latin America

Middle East & Africa

Turkey

Saudi Arabia

UAE

Rest of MEA

Competitive Landscape

This segment focuses on the key players operating in the industry. It underlines all the current and future activities by the prominent manufacturers. By understanding various initiatives being taken up by different players, readers will gain the ability to settle on correct business choices. The authors of the report have provided accurate revenue figures of the companies for the period 2017-2022. The clients are sure to gain the upper hand once they get hold of this report. Key players studied in the research report include:

HubSpot

Salesforce

Freshsales

Pipedrive

Zoho CRM

EngageBay

Insightly

Nimble

Agorapulse

Hootsuite

Sprout Social

eClincher

Frequently Asked Questions

What factors will challenge the Social CRM Tools and Software Platforms market growth?

Which end-use segment will expand at the fastest CAGR in the Social CRM Tools and Software Platforms market?

Which are the emerging players in the Social CRM Tools and Software Platforms market?

How concentrated is the Social CRM Tools and Software Platforms market?

Which factors are positively contributing to the Social CRM Tools and Software Platforms market growth?

Which are the novel product innovations in the Social CRM Tools and Software Platforms market?

Which product segment will emerge as the most lucrative in the Social CRM Tools and Software Platforms market?

Which factors are increasing the competition in the Social CRM Tools and Software Platforms market?

Which are the strategic measures taken by the Social CRM Tools and Software Platforms industry players?

Which region will witness inactive growth during the forecast period?

What key trends are likely to emerge in the Social CRM Tools and Software Platforms market in the coming years?