Global Self Service Technology Market Research Report with Opportunities and Strategies to Boost Growth- COVID-19 Impact and Recovery

Table of Content

1 Market Overview

• 1.1 Product Definition and Market Characteristics
• 1.2 Global Self Service Technology Market Size
• 1.3 Market Segmentation
• 1.4 Global Macroeconomic Analysis
• 1.5 SWOT Analysis

2. Market Dynamics

• 2.1 Market Drivers
• 2.2 Market Constraints and Challenges
• 2.3 Emerging Market Trends
• 2.4 Impact of COVID-19
  • 2.4.1 Short-term Impact
  • 2.4.2 Long-term Impact

3 Associated Industry Assessment

• 3.1 Supply Chain Analysis
• 3.2 Industry Active Participants
  • 3.2.1 Suppliers of Raw Materials
  • 3.2.2 Key Distributors/Retailers
• 3.3 Alternative Analysis
• 3.4 The Impact of Covid-19 From the Perspective of Industry Chain

4 Market Competitive Landscape

• 4.1 Industry Leading Players
• 4.2 Industry News
  • 4.2.1 Key Product Launch News
  • 4.2.2 M&A and Expansion Plans

5 Analysis of Leading Companies

• 5.1 Diebold
  • 5.1.1 Diebold Company Profile
  • 5.1.2 Diebold Business Overview
  • 5.1.3 Diebold Self Service Technology Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  • 5.1.4 Diebold Self Service Technology Products Introduction
• 5.2 NCR Corporation
  • 5.2.1 NCR Corporation Company Profile
  • 5.2.2 NCR Corporation Business Overview
  • 5.2.3 NCR Corporation Self Service Technology Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  • 5.2.4 NCR Corporation Self Service Technology Products Introduction
• 5.3 IBM Corporation
  • 5.3.1 IBM Corporation Company Profile
  • 5.3.2 IBM Corporation Business Overview
  • 5.3.3 IBM Corporation Self Service Technology Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  • 5.3.4 IBM Corporation Self Service Technology Products Introduction
• 5.4 Honeywell International
  • 5.4.1 Honeywell International Company Profile
  • 5.4.2 Honeywell International Business Overview
  • 5.4.3 Honeywell International Self Service Technology Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  • 5.4.4 Honeywell International Self Service Technology Products Introduction
• 5.5 Maas International B.V.
  • 5.5.1 Maas International B.V. Company Profile
  • 5.5.2 Maas International B.V. Business Overview
  • 5.5.3 Maas International B.V. Self Service Technology Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  • 5.5.4 Maas International B.V. Self Service Technology Products Introduction
• 5.6 Flatex Bank AG
  • 5.6.1 Flatex Bank AG Company Profile
  • 5.6.2 Flatex Bank AG Business Overview
  • 5.6.3 Flatex Bank AG Self Service Technology Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  • 5.6.4 Flatex Bank AG Self Service Technology Products Introduction
• 5.7 Fujitsu Limited
  • 5.7.1 Fujitsu Limited Company Profile
  • 5.7.2 Fujitsu Limited Business Overview
  • 5.7.3 Fujitsu Limited Self Service Technology Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  • 5.7.4 Fujitsu Limited Self Service Technology Products Introduction
• 5.8 Azkoyen Group
  • 5.8.1 Azkoyen Group Company Profile
  • 5.8.2 Azkoyen Group Business Overview
  • 5.8.3 Azkoyen Group Self Service Technology Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  • 5.8.4 Azkoyen Group Self Service Technology Products Introduction
• 5.9 Crane Co
  • 5.9.1 Crane Co Company Profile
  • 5.9.2 Crane Co Business Overview
  • 5.9.3 Crane Co Self Service Technology Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  • 5.9.4 Crane Co Self Service Technology Products Introduction
• 5.10 Kurve Solutions
  • 5.10.1 Kurve Solutions Company Profile
  • 5.10.2 Kurve Solutions Business Overview
  • 5.10.3 Kurve Solutions Self Service Technology Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  • 5.10.4 Kurve Solutions Self Service Technology Products Introduction
• 5.11 HESS Cash Systems GmbH & Co. KG
  • 5.11.1 HESS Cash Systems GmbH & Co. KG Company Profile
  • 5.11.2 HESS Cash Systems GmbH & Co. KG Business Overview
  • 5.11.3 HESS Cash Systems GmbH & Co. KG Self Service Technology Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
  • 5.11.4 HESS Cash Systems GmbH & Co. KG Self Service Technology Products Introduction

6 Market Analysis and Forecast, By Product Types

• 6.1 Global Self Service Technology Sales, Revenue and Market Share by Types (2015-2020)
  • 6.1.1 Global Self Service Technology Sales and Market Share by Types (2015-2020)
  • 6.1.2 Global Self Service Technology Revenue and Market Share by Types (2015-2020)
  • 6.1.3 Global Self Service Technology Price by Types (2015-2020)
• 6.2 Global Self Service Technology Market Forecast by Types (2020-2025)
  • 6.2.1 Global Self Service Technology Market Forecast Sales and Market Share by Types (2020-2025)
  • 6.2.2 Global Self Service Technology Market Forecast Revenue and Market Share by Types (2020-2025)
• 6.3 Global Self Service Technology Sales, Price and Growth Rate by Types (2015-2020)
  • 6.3.1 Global Self Service Technology Sales, Price and Growth Rate of ATM
  • 6.3.2 Global Self Service Technology Sales, Price and Growth Rate of Kiosks
  • 6.3.3 Global Self Service Technology Sales, Price and Growth Rate of Vending Machines
• 6.4 Global Self Service Technology Market Revenue and Sales Forecast, by Types (2020-2025)
  • 6.4.1 ATM Market Revenue and Sales Forecast (2020-2025)
  • 6.4.2 Kiosks Market Revenue and Sales Forecast (2020-2025)
  • 6.4.3 Vending Machines Market Revenue and Sales Forecast (2020-2025)

7 Market Analysis and Forecast, By Applications

• 7.1 Global Self Service Technology Sales, Revenue and Market Share by Applications (2015-2020)
  • 7.1.1 Global Self Service Technology Sales and Market Share by Applications (2015-2020)
  • 7.1.2 Global Self Service Technology Revenue and Market Share by Applications (2015-2020)
• 7.2 Global Self Service Technology Market Forecast by Applications (2020-2025)
  • 7.2.1 Global Self Service Technology Market Forecast Sales and Market Share by Applications (2020-2025)
  • 7.2.2 Global Self Service Technology Market Forecast Revenue and Market Share by Applications (2020-2025)
• 7.3 Global Revenue, Sales and Growth Rate by Applications (2015-2020)
  • 7.3.1 Global Self Service Technology Revenue, Sales and Growth Rate of Financial (2015-2020)
  • 7.3.2 Global Self Service Technology Revenue, Sales and Growth Rate of Retail (2015-2020)
  • 7.3.3 Global Self Service Technology Revenue, Sales and Growth Rate of Traffic (2015-2020)
  • 7.3.4 Global Self Service Technology Revenue, Sales and Growth Rate of Enterprise (2015-2020)
  • 7.3.5 Global Self Service Technology Revenue, Sales and Growth Rate of Hospital (2015-2020)
  • 7.3.6 Global Self Service Technology Revenue, Sales and Growth Rate of Others (2015-2020)
• 7.4 Global Self Service Technology Market Revenue and Sales Forecast, by Applications (2020-2025)
  • 7.4.1 Financial Market Revenue and Sales Forecast (2020-2025)
  • 7.4.2 Retail Market Revenue and Sales Forecast (2020-2025)
  • 7.4.3 Traffic Market Revenue and Sales Forecast (2020-2025)
  • 7.4.4 Enterprise Market Revenue and Sales Forecast (2020-2025)
  • 7.4.5 Hospital Market Revenue and Sales Forecast (2020-2025)
  • 7.4.6 Others Market Revenue and Sales Forecast (2020-2025)

8 Market Analysis and Forecast, By Regions

• 8.1 Global Self Service Technology Sales by Regions (2015-2020)
• 8.2 Global Self Service Technology Market Revenue by Regions (2015-2020)
• 8.3 Global Self Service Technology Market Forecast by Regions (2020-2025)

9 North America Self Service Technology Market Analysis

• 9.1 Market Overview and Prospect Analysis
• 9.2 North America Self Service Technology Market Sales and Growth Rate (2015-2020)
• 9.3 North America Self Service Technology Market Revenue and Growth Rate (2015-2020)
• 9.4 North America Self Service Technology Market Forecast
• 9.5 The Influence of COVID-19 on North America Market
• 9.6 North America Self Service Technology Market Analysis by Country
  • 9.6.1 U.S. Self Service Technology Sales and Growth Rate
  • 9.6.2 Canada Self Service Technology Sales and Growth Rate
  • 9.6.3 Mexico Self Service Technology Sales and Growth Rate

10 Europe Self Service Technology Market Analysis

• 10.1 Market Overview and Prospect Analysis
• 10.2 Europe Self Service Technology Market Sales and Growth Rate (2015-2020)
• 10.3 Europe Self Service Technology Market Revenue and Growth Rate (2015-2020)
• 10.4 Europe Self Service Technology Market Forecast
• 10.5 The Influence of COVID-19 on Europe Market
• 10.6 Europe Self Service Technology Market Analysis by Country
  • 10.6.1 Germany Self Service Technology Sales and Growth Rate
  • 10.6.2 United Kingdom Self Service Technology Sales and Growth Rate
  • 10.6.3 France Self Service Technology Sales and Growth Rate
  • 10.6.4 Italy Self Service Technology Sales and Growth Rate
  • 10.6.5 Spain Self Service Technology Sales and Growth Rate
  • 10.6.6 Russia Self Service Technology Sales and Growth Rate

11 Asia-Pacific Self Service Technology Market Analysis

• 11.1 Market Overview and Prospect Analysis
• 11.2 Asia-Pacific Self Service Technology Market Sales and Growth Rate (2015-2020)
• 11.3 Asia-Pacific Self Service Technology Market Revenue and Growth Rate (2015-2020)
• 11.4 Asia-Pacific Self Service Technology Market Forecast
• 11.5 The Influence of COVID-19 on Asia Pacific Market
• 11.6 Asia-Pacific Self Service Technology Market Analysis by Country
  • 11.6.1 China Self Service Technology Sales and Growth Rate
  • 11.6.2 Japan Self Service Technology Sales and Growth Rate
  • 11.6.3 South Korea Self Service Technology Sales and Growth Rate
  • 11.6.4 Australia Self Service Technology Sales and Growth Rate
  • 11.6.5 India Self Service Technology Sales and Growth Rate

12 South America Self Service Technology Market Analysis

• 12.1 Market Overview and Prospect Analysis
• 12.2 South America Self Service Technology Market Sales and Growth Rate (2015-2020)
• 12.3 South America Self Service Technology Market Revenue and Growth Rate (2015-2020)
• 12.4 South America Self Service Technology Market Forecast
• 12.5 The Influence of COVID-19 on South America Market
• 12.6 South America Self Service Technology Market Analysis by Country
  • 12.6.1 Brazil Self Service Technology Sales and Growth Rate
  • 12.6.2 Argentina Self Service Technology Sales and Growth Rate
  • 12.6.3 Columbia Self Service Technology Sales and Growth Rate

13 Middle East and Africa Self Service Technology Market Analysis

• 13.1 Market Overview and Prospect Analysis
• 13.2 Middle East and Africa Self Service Technology Market Sales and Growth Rate (2015-2020)
• 13.3 Middle East and Africa Self Service Technology Market Revenue and Growth Rate (2015-2020)
• 13.4 Middle East and Africa Self Service Technology Market Forecast
• 13.5 The Influence of COVID-19 on Middle East and Africa Market
• 13.6 Middle East and Africa Self Service Technology Market Analysis by Country
  • 13.6.1 UAE Self Service Technology Sales and Growth Rate
  • 13.6.2 Egypt Self Service Technology Sales and Growth Rate
  • 13.6.3 South Africa Self Service Technology Sales and Growth Rate

14 Conclusions and Recommendations

• 14.1 Key Market Findings and Prospects
• 14.2 Advice for Investors

15 Appendix

• 15.1 Methodology
• 15.2 Research Data Source

List of Tables and Figures

Figure Product Picture

Figure Global Self Service Technology Market Size and Growth Rate 2015-2025

Table Self Service Technology Key Market Segments

Figure Global Self Service Technology Market Revenue ($) Segment by Type from 2015-2020

Figure Global Self Service Technology Market Revenue ($) Segment by Applications from 2015-2020

Table SWOT Analysis

Figure Global COVID-19 Status

Figure Supply Chain

Table Major Players Headquarters, and Service Area of Self Service Technology

Table Major Players Revenue in 2019

Figure Major Players Revenue Share in 2019

Table Diebold Company Profile

Table Diebold Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)

Figure Diebold Production and Growth Rate

Figure Diebold Market Revenue ($) Market Share 2015-2020

Table NCR Corporation Company Profile

Table NCR Corporation Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)

Figure NCR Corporation Production and Growth Rate

Figure NCR Corporation Market Revenue ($) Market Share 2015-2020

Table IBM Corporation Company Profile

Table IBM Corporation Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)

Figure IBM Corporation Production and Growth Rate

Figure IBM Corporation Market Revenue ($) Market Share 2015-2020

Table Honeywell International Company Profile

Table Honeywell International Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)

Figure Honeywell International Production and Growth Rate

Figure Honeywell International Market Revenue ($) Market Share 2015-2020

Table Maas International B.V. Company Profile

Table Maas International B.V. Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)

Figure Maas International B.V. Production and Growth Rate

Figure Maas International B.V. Market Revenue ($) Market Share 2015-2020

Table Flatex Bank AG Company Profile

Table Flatex Bank AG Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)

Figure Flatex Bank AG Production and Growth Rate

Figure Flatex Bank AG Market Revenue ($) Market Share 2015-2020

Table Fujitsu Limited Company Profile

Table Fujitsu Limited Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)

Figure Fujitsu Limited Production and Growth Rate

Figure Fujitsu Limited Market Revenue ($) Market Share 2015-2020

Table Azkoyen Group Company Profile

Table Azkoyen Group Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)

Figure Azkoyen Group Production and Growth Rate

Figure Azkoyen Group Market Revenue ($) Market Share 2015-2020

Table Crane Co Company Profile

Table Crane Co Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)

Figure Crane Co Production and Growth Rate

Figure Crane Co Market Revenue ($) Market Share 2015-2020

Table Kurve Solutions Company Profile

Table Kurve Solutions Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)

Figure Kurve Solutions Production and Growth Rate

Figure Kurve Solutions Market Revenue ($) Market Share 2015-2020

Table HESS Cash Systems GmbH & Co. KG Company Profile

Table HESS Cash Systems GmbH & Co. KG Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)

Figure HESS Cash Systems GmbH & Co. KG Production and Growth Rate

Figure HESS Cash Systems GmbH & Co. KG Market Revenue ($) Market Share 2015-2020

Table Global Self Service Technology Sales by Types (2015-2020)

Table Global Self Service Technology Sales Share by Types (2015-2020)

Table Global Self Service Technology Revenue ($) by Types (2015-2020)

Table Global Self Service Technology Revenue Share by Types (2015-2020)

Table Global Self Service Technology Price ($) by Types (2015-2020)

Table Global Self Service Technology Market Forecast Sales by Types (2020-2025)

Table Global Self Service Technology Market Forecast Sales Share by Types (2020-2025)

Table Global Self Service Technology Market Forecast Revenue ($) by Types (2020-2025)

Table Global Self Service Technology Market Forecast Revenue Share by Types (2020-2025)

Figure Global ATM Sales and Growth Rate (2015-2020)

Figure Global ATM Price (2015-2020)

Figure Global Kiosks Sales and Growth Rate (2015-2020)

Figure Global Kiosks Price (2015-2020)

Figure Global Vending Machines Sales and Growth Rate (2015-2020)

Figure Global Vending Machines Price (2015-2020)

Figure Global Self Service Technology Market Revenue ($) and Growth Rate Forecast of ATM (2020-2025)

Figure Global Self Service Technology Sales and Growth Rate Forecast of ATM (2020-2025)

Figure Global Self Service Technology Market Revenue ($) and Growth Rate Forecast of Kiosks (2020-2025)

Figure Global Self Service Technology Sales and Growth Rate Forecast of Kiosks (2020-2025)

Figure Global Self Service Technology Market Revenue ($) and Growth Rate Forecast of Vending Machines (2020-2025)

Figure Global Self Service Technology Sales and Growth Rate Forecast of Vending Machines (2020-2025)

Table Global Self Service Technology Sales by Applications (2015-2020)

Table Global Self Service Technology Sales Share by Applications (2015-2020)

Table Global Self Service Technology Revenue ($) by Applications (2015-2020)

Table Global Self Service Technology Revenue Share by Applications (2015-2020)

Table Global Self Service Technology Market Forecast Sales by Applications (2020-2025)

Table Global Self Service Technology Market Forecast Sales Share by Applications (2020-2025)

Table Global Self Service Technology Market Forecast Revenue ($) by Applications (2020-2025)

Table Global Self Service Technology Market Forecast Revenue Share by Applications (2020-2025)

Figure Global Financial Sales and Growth Rate (2015-2020)

Figure Global Financial Price (2015-2020)

Figure Global Retail Sales and Growth Rate (2015-2020)

Figure Global Retail Price (2015-2020)

Figure Global Traffic Sales and Growth Rate (2015-2020)

Figure Global Traffic Price (2015-2020)

Figure Global Enterprise Sales and Growth Rate (2015-2020)

Figure Global Enterprise Price (2015-2020)

Figure Global Hospital Sales and Growth Rate (2015-2020)

Figure Global Hospital Price (2015-2020)

Figure Global Others Sales and Growth Rate (2015-2020)

Figure Global Others Price (2015-2020)

Figure Global Self Service Technology Market Revenue ($) and Growth Rate Forecast of Financial (2020-2025)

Figure Global Self Service Technology Sales and Growth Rate Forecast of Financial (2020-2025)

Figure Global Self Service Technology Market Revenue ($) and Growth Rate Forecast of Retail (2020-2025)

Figure Global Self Service Technology Sales and Growth Rate Forecast of Retail (2020-2025)

Figure Global Self Service Technology Market Revenue ($) and Growth Rate Forecast of Traffic (2020-2025)

Figure Global Self Service Technology Sales and Growth Rate Forecast of Traffic (2020-2025)

Figure Global Self Service Technology Market Revenue ($) and Growth Rate Forecast of Enterprise (2020-2025)

Figure Global Self Service Technology Sales and Growth Rate Forecast of Enterprise (2020-2025)

Figure Global Self Service Technology Market Revenue ($) and Growth Rate Forecast of Hospital (2020-2025)

Figure Global Self Service Technology Sales and Growth Rate Forecast of Hospital (2020-2025)

Figure Global Self Service Technology Market Revenue ($) and Growth Rate Forecast of Others (2020-2025)

Figure Global Self Service Technology Sales and Growth Rate Forecast of Others (2020-2025)

Figure Global Self Service Technology Sales and Growth Rate (2015-2020)

Table Global Self Service Technology Sales by Regions (2015-2020)

Table Global Self Service Technology Sales Market Share by Regions (2015-2020)

Figure Global Self Service Technology Sales Market Share by Regions in 2019

Figure Global Self Service Technology Revenue and Growth Rate (2015-2020)

Table Global Self Service Technology Revenue by Regions (2015-2020)

Table Global Self Service Technology Revenue Market Share by Regions (2015-2020)

Figure Global Self Service Technology Revenue Market Share by Regions in 2019

Table Global Self Service Technology Market Forecast Sales by Regions (2020-2025)

Table Global Self Service Technology Market Forecast Sales Share by Regions (2020-2025)

Table Global Self Service Technology Market Forecast Revenue ($) by Regions (2020-2025)

Table Global Self Service Technology Market Forecast Revenue Share by Regions (2020-2025)

Figure North America Self Service Technology Market Sales and Growth Rate (2015-2020)

Figure North America Self Service Technology Market Revenue and Growth Rate (2015-2020)

Figure North America Self Service Technology Market Forecast Sales (2020-2025)

Figure North America Self Service Technology Market Forecast Revenue ($) (2020-2025)

Figure North America COVID-19 Status

Figure U.S. Self Service Technology Market Sales and Growth Rate (2015-2020)

Figure Canada Self Service Technology Market Sales and Growth Rate (2015-2020)

Figure Mexico Self Service Technology Market Sales and Growth Rate (2015-2020)

Figure Europe Self Service Technology Market Sales and Growth Rate (2015-2020)

Figure Europe Self Service Technology Market Revenue and Growth Rate (2015-2020)

Figure Europe Self Service Technology Market Forecast Sales (2020-2025)

Figure Europe Self Service Technology Market Forecast Revenue ($) (2020-2025)

Figure Europe COVID-19 Status

Figure Germany Self Service Technology Market Sales and Growth Rate (2015-2020)

Figure United Kingdom Self Service Technology Market Sales and Growth Rate (2015-2020)

Figure France Self Service Technology Market Sales and Growth Rate (2015-2020)

Figure Italy Self Service Technology Market Sales and Growth Rate (2015-2020)

Figure Spain Self Service Technology Market Sales and Growth Rate (2015-2020)

Figure Russia Self Service Technology Market Sales and Growth Rate (2015-2020)

Figure Asia-Pacific Self Service Technology Market Sales and Growth Rate (2015-2020)

Figure Asia-Pacific Self Service Technology Market Revenue and Growth Rate (2015-2020)

Figure Asia-Pacific Self Service Technology Market Forecast Sales (2020-2025)

Figure Asia-Pacific Self Service Technology Market Forecast Revenue ($) (2020-2025)

Figure Asia Pacific COVID-19 Status

Figure China Self Service Technology Market Sales and Growth Rate (2015-2020)

Figure Japan Self Service Technology Market Sales and Growth Rate (2015-2020)

Figure South Korea Self Service Technology Market Sales and Growth Rate (2015-2020)

Figure Australia Self Service Technology Market Sales and Growth Rate (2015-2020)

Figure India Self Service Technology Market Sales and Growth Rate (2015-2020)

Figure South America Self Service Technology Market Sales and Growth Rate (2015-2020)

Figure South America Self Service Technology Market Revenue and Growth Rate (2015-2020)

Figure South America Self Service Technology Market Forecast Sales (2020-2025)

Figure South America Self Service Technology Market Forecast Revenue ($) (2020-2025)

Figure Brazil Self Service Technology Market Sales and Growth Rate (2015-2020)

Figure Argentina Self Service Technology Market Sales and Growth Rate (2015-2020)

Figure Columbia Self Service Technology Market Sales and Growth Rate (2015-2020)

Figure Middle East and Africa Self Service Technology Market Sales and Growth Rate (2015-2020)

Figure Middle East and Africa Self Service Technology Market Revenue and Growth Rate (2015-2020)

Figure Middle East and Africa Self Service Technology Market Forecast Sales (2020-2025)

Figure Middle East and Africa Self Service Technology Market Forecast Revenue ($) (2020-2025)

Figure UAE Self Service Technology Market Sales and Growth Rate (2015-2020)

Figure Egypt Self Service Technology Market Sales and Growth Rate (2015-2020)

Figure South Africa Self Service Technology Market Sales and Growth Rate (2015-2020)