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Global and United States Outsourced Customer Care Services Market Size, Status and Forecast 2020-2026

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1 Report Overview

  • 1.1 Study Scope
  • 1.2 Market Analysis by Type
    • 1.2.1 Global Outsourced Customer Care Services Market Size Growth Rate by Type: 2020 VS 2026
    • 1.2.2 CRM Technology Hosting
    • 1.2.3 Fulfillment/Logistics
    • 1.2.4 Customer Interaction
  • 1.3 Market by Application
    • 1.3.1 Global Outsourced Customer Care Services Market Share by Application: 2020 VS 2026
    • 1.3.2 Pharma & Healthcare
    • 1.3.3 Food & Beverages
    • 1.3.4 Chemical & Material
    • 1.3.5 Construction
    • 1.3.6 Logistics
    • 1.3.7 Other
  • 1.4 Study Objectives
  • 1.5 Years Considered

2 Global Growth Trends

  • 2.1 Global Outsourced Customer Care Services Market Perspective (2015-2026)
  • 2.2 Global Outsourced Customer Care Services Growth Trends by Regions
    • 2.2.1 Outsourced Customer Care Services Market Size by Regions: 2015 VS 2020 VS 2026
    • 2.2.2 Outsourced Customer Care Services Historic Market Share by Regions (2015-2020)
    • 2.2.3 Outsourced Customer Care Services Forecasted Market Size by Regions (2021-2026)
  • 2.3 Industry Trends and Growth Strategy
    • 2.3.1 Market Trends
    • 2.3.2 Market Drivers
    • 2.3.3 Market Challenges
    • 2.3.4 Market Restraints

3 Competition Landscape by Key Players

  • 3.1 Global Top Outsourced Customer Care Services Players by Market Size
    • 3.1.1 Global Top Outsourced Customer Care Services Players by Revenue (2015-2020)
    • 3.1.2 Global Outsourced Customer Care Services Revenue Market Share by Players (2015-2020)
  • 3.2 Global Outsourced Customer Care Services Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
  • 3.3 Players Covered: Ranking by Outsourced Customer Care Services Revenue
  • 3.4 Global Outsourced Customer Care Services Market Concentration Ratio
    • 3.4.1 Global Outsourced Customer Care Services Market Concentration Ratio (CR5 and HHI)
    • 3.4.2 Global Top 10 and Top 5 Companies by Outsourced Customer Care Services Revenue in 2019
  • 3.5 Key Players Outsourced Customer Care Services Area Served
  • 3.6 Key Players Outsourced Customer Care Services Product Solution and Service
  • 3.7 Date of Enter into Outsourced Customer Care Services Market
  • 3.8 Mergers & Acquisitions, Expansion Plans

4 Outsourced Customer Care Services Breakdown Data by Type (2015-2026)

  • 4.1 Global Outsourced Customer Care Services Historic Market Size by Type (2015-2020)
  • 4.2 Global Outsourced Customer Care Services Forecasted Market Size by Type (2021-2026)

5 Outsourced Customer Care Services Breakdown Data by Application (2015-2026)

  • 5.1 Global Outsourced Customer Care Services Historic Market Size by Application (2015-2020)
  • 5.2 Global Outsourced Customer Care Services Forecasted Market Size by Application (2021-2026)

6 North America

  • 6.1 North America Outsourced Customer Care Services Market Size (2015-2026)
  • 6.2 North America Outsourced Customer Care Services Market Size by Type (2015-2020)
  • 6.3 North America Outsourced Customer Care Services Market Size by Application (2015-2020)
  • 6.4 North America Outsourced Customer Care Services Market Size by Country (2015-2020)
    • 6.4.1 United States
    • 6.4.2 Canada

7 Europe

  • 7.1 Europe Outsourced Customer Care Services Market Size (2015-2026)
  • 7.2 Europe Outsourced Customer Care Services Market Size by Type (2015-2020)
  • 7.3 Europe Outsourced Customer Care Services Market Size by Application (2015-2020)
  • 7.4 Europe Outsourced Customer Care Services Market Size by Country (2015-2020)
    • 7.4.1 Germany
    • 7.4.2 France
    • 7.4.3 U.K.
    • 7.4.4 Italy
    • 7.4.5 Russia
    • 7.4.6 Nordic
    • 7.4.7 Rest of Europe

8 China

  • 8.1 China Outsourced Customer Care Services Market Size (2015-2026)
  • 8.2 China Outsourced Customer Care Services Market Size by Type (2015-2020)
  • 8.3 China Outsourced Customer Care Services Market Size by Application (2015-2020)
  • 8.4 China Outsourced Customer Care Services Market Size by Region (2015-2020)
    • 8.4.1 China
    • 8.4.2 Japan
    • 8.4.3 South Korea
    • 8.4.4 Southeast Asia
    • 8.4.5 India
    • 8.4.6 Australia
    • 8.4.7 Rest of Asia-Pacific

9 Japan

  • 9.1 Japan Outsourced Customer Care Services Market Size (2015-2026)
  • 9.2 Japan Outsourced Customer Care Services Market Size by Type (2015-2020)
  • 9.3 Japan Outsourced Customer Care Services Market Size by Application (2015-2020)
  • 9.4 Japan Outsourced Customer Care Services Market Size by Country (2015-2020)
    • 9.4.1 Mexico
    • 9.4.2 Brazil

10 Southeast Asia

  • 10.1 Southeast Asia Outsourced Customer Care Services Market Size (2015-2026)
  • 10.2 Southeast Asia Outsourced Customer Care Services Market Size by Type (2015-2020)
  • 10.3 Southeast Asia Outsourced Customer Care Services Market Size by Application (2015-2020)
  • 10.4 Southeast Asia Outsourced Customer Care Services Market Size by Country (2015-2020)
    • 10.4.1 Turkey
    • 10.4.2 Saudi Arabia
    • 10.4.3 UAE
    • 10.4.4 Rest of Middle East & Africa

11 Key Players Profiles

  • 11.1 Sykes Enterprises
    • 11.1.1 Sykes Enterprises Company Details
    • 11.1.2 Sykes Enterprises Business Overview
    • 11.1.3 Sykes Enterprises Outsourced Customer Care Services Introduction
    • 11.1.4 Sykes Enterprises Revenue in Outsourced Customer Care Services Business (2015-2020))
    • 11.1.5 Sykes Enterprises Recent Development
  • 11.2 Synnex Corporation
    • 11.2.1 Synnex Corporation Company Details
    • 11.2.2 Synnex Corporation Business Overview
    • 11.2.3 Synnex Corporation Outsourced Customer Care Services Introduction
    • 11.2.4 Synnex Corporation Revenue in Outsourced Customer Care Services Business (2015-2020)
    • 11.2.5 Synnex Corporation Recent Development
  • 11.3 TeleTech Holdings Inc.
    • 11.3.1 TeleTech Holdings Inc. Company Details
    • 11.3.2 TeleTech Holdings Inc. Business Overview
    • 11.3.3 TeleTech Holdings Inc. Outsourced Customer Care Services Introduction
    • 11.3.4 TeleTech Holdings Inc. Revenue in Outsourced Customer Care Services Business (2015-2020)
    • 11.3.5 TeleTech Holdings Inc. Recent Development
  • 11.4 Teleperformance
    • 11.4.1 Teleperformance Company Details
    • 11.4.2 Teleperformance Business Overview
    • 11.4.3 Teleperformance Outsourced Customer Care Services Introduction
    • 11.4.4 Teleperformance Revenue in Outsourced Customer Care Services Business (2015-2020)
    • 11.4.5 Teleperformance Recent Development
  • 11.5 Transcom Worldwide
    • 11.5.1 Transcom Worldwide Company Details
    • 11.5.2 Transcom Worldwide Business Overview
    • 11.5.3 Transcom Worldwide Outsourced Customer Care Services Introduction
    • 11.5.4 Transcom Worldwide Revenue in Outsourced Customer Care Services Business (2015-2020)
    • 11.5.5 Transcom Worldwide Recent Development
  • 11.6 West Corporation
    • 11.6.1 West Corporation Company Details
    • 11.6.2 West Corporation Business Overview
    • 11.6.3 West Corporation Outsourced Customer Care Services Introduction
    • 11.6.4 West Corporation Revenue in Outsourced Customer Care Services Business (2015-2020)
    • 11.6.5 West Corporation Recent Development
  • 11.7 Infosys
    • 11.7.1 Infosys Company Details
    • 11.7.2 Infosys Business Overview
    • 11.7.3 Infosys Outsourced Customer Care Services Introduction
    • 11.7.4 Infosys Revenue in Outsourced Customer Care Services Business (2015-2020)
    • 11.7.5 Infosys Recent Development
  • 11.8 SPi Global
    • 11.8.1 SPi Global Company Details
    • 11.8.2 SPi Global Business Overview
    • 11.8.3 SPi Global Outsourced Customer Care Services Introduction
    • 11.8.4 SPi Global Revenue in Outsourced Customer Care Services Business (2015-2020)
    • 11.8.5 SPi Global Recent Development
  • 11.9 StarTek Inc.
    • 11.9.1 StarTek Inc. Company Details
    • 11.9.2 StarTek Inc. Business Overview
    • 11.9.3 StarTek Inc. Outsourced Customer Care Services Introduction
    • 11.9.4 StarTek Inc. Revenue in Outsourced Customer Care Services Business (2015-2020)
    • 11.9.5 StarTek Inc. Recent Development
  • 11.10 Expert Global Solutions
    • 11.10.1 Expert Global Solutions Company Details
    • 11.10.2 Expert Global Solutions Business Overview
    • 11.10.3 Expert Global Solutions Outsourced Customer Care Services Introduction
    • 11.10.4 Expert Global Solutions Revenue in Outsourced Customer Care Services Business (2015-2020)
    • 11.10.5 Expert Global Solutions Recent Development
  • 11.11 Accenture
    • 10.11.1 Accenture Company Details
    • 10.11.2 Accenture Business Overview
    • 10.11.3 Accenture Outsourced Customer Care Services Introduction
    • 10.11.4 Accenture Revenue in Outsourced Customer Care Services Business (2015-2020)
    • 10.11.5 Accenture Recent Development
  • 11.12 Amdocs
    • 10.12.1 Amdocs Company Details
    • 10.12.2 Amdocs Business Overview
    • 10.12.3 Amdocs Outsourced Customer Care Services Introduction
    • 10.12.4 Amdocs Revenue in Outsourced Customer Care Services Business (2015-2020)
    • 10.12.5 Amdocs Recent Development
  • 11.13 Aegis
    • 10.13.1 Aegis Company Details
    • 10.13.2 Aegis Business Overview
    • 10.13.3 Aegis Outsourced Customer Care Services Introduction
    • 10.13.4 Aegis Revenue in Outsourced Customer Care Services Business (2015-2020)
    • 10.13.5 Aegis Recent Development
  • 11.14 Alorica
    • 10.14.1 Alorica Company Details
    • 10.14.2 Alorica Business Overview
    • 10.14.3 Alorica Outsourced Customer Care Services Introduction
    • 10.14.4 Alorica Revenue in Outsourced Customer Care Services Business (2015-2020)
    • 10.14.5 Alorica Recent Development
  • 11.15 Sitel Worldwide Corporation
    • 10.15.1 Sitel Worldwide Corporation Company Details
    • 10.15.2 Sitel Worldwide Corporation Business Overview
    • 10.15.3 Sitel Worldwide Corporation Outsourced Customer Care Services Introduction
    • 10.15.4 Sitel Worldwide Corporation Revenue in Outsourced Customer Care Services Business (2015-2020)
    • 10.15.5 Sitel Worldwide Corporation Recent Development
  • 11.16 Convergys Corporation
    • 10.16.1 Convergys Corporation Company Details
    • 10.16.2 Convergys Corporation Business Overview
    • 10.16.3 Convergys Corporation Outsourced Customer Care Services Introduction
    • 10.16.4 Convergys Corporation Revenue in Outsourced Customer Care Services Business (2015-2020)
    • 10.16.5 Convergys Corporation Recent Development

12 Analyst's Viewpoints/Conclusions

    13 Appendix

    • 13.1 Research Methodology
      • 13.1.1 Methodology/Research Approach
      • 13.1.2 Data Source
    • 13.2 Disclaimer

    Global Outsourced Customer Care Services Scope and Market Size
    Outsourced Customer Care Services market is segmented by Type, and by Application. Players, stakeholders, and other participants in the global Outsourced Customer Care Services market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2015-2026.

    Market segment by Type, the product can be split into
    CRM Technology Hosting
    Fulfillment/Logistics
    Customer Interaction

    Market segment by Application, split into
    Pharma & Healthcare
    Food & Beverages
    Chemical & Material
    Construction
    Logistics
    Other

    Based on regional and country-level analysis, the Outsourced Customer Care Services market has been segmented as follows:
    North America
    United States
    Canada
    Europe
    Germany
    France
    U.K.
    Italy
    Russia
    Nordic
    Rest of Europe
    Asia-Pacific
    China
    Japan
    South Korea
    Southeast Asia
    India
    Australia
    Rest of Asia-Pacific
    Latin America
    Mexico
    Brazil
    Middle East & Africa
    Turkey
    Saudi Arabia
    UAE
    Rest of Middle East & Africa

    In the competitive analysis section of the report, leading as well as prominent players of the global Outsourced Customer Care Services market are broadly studied on the basis of key factors. The report offers comprehensive analysis and accurate statistics on revenue by the player for the period 2015-2020. It also offers detailed analysis supported by reliable statistics on price and revenue (global level) by player for the period 2015-2020.
    The key players covered in this study
    Sykes Enterprises
    Synnex Corporation
    TeleTech Holdings Inc.
    Teleperformance
    Transcom Worldwide
    West Corporation
    Infosys
    SPi Global
    StarTek Inc.
    Expert Global Solutions
    Accenture
    Amdocs
    Aegis
    Alorica
    Sitel Worldwide Corporation
    Convergys Corporation

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