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Global Outsourced Call Centers (Outsourced Contact Centers) Market Size, Status and Forecast 2020-2026

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1 Report Overview

  • 1.1 Study Scope
  • 1.2 Key Market Segments
  • 1.3 Players Covered: Ranking by Outsourced Call Centers (Outsourced Contact Centers) Revenue
  • 1.4 Market by Type
    • 1.4.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Size Growth Rate by Type: 2020 VS 2026
    • 1.4.2 On-Premise CCO
    • 1.4.3 Cloud-based CCO
  • 1.5 Market by Application
    • 1.5.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Application: 2020 VS 2026
    • 1.5.2 Telecom & IT
    • 1.5.3 BFSI
    • 1.5.4 Healthcare & Life Sciences
    • 1.5.5 Government & Public
    • 1.5.6 Retail & Consumer Goods
    • 1.5.7 Others
  • 1.6 Study Objectives
  • 1.7 Years Considered

2 Global Growth Trends

  • 2.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Perspective (2015-2026)
  • 2.2 Global Outsourced Call Centers (Outsourced Contact Centers) Growth Trends by Regions
    • 2.2.1 Outsourced Call Centers (Outsourced Contact Centers) Market Size by Regions: 2015 VS 2020 VS 2026
    • 2.2.2 Outsourced Call Centers (Outsourced Contact Centers) Historic Market Share by Regions (2015-2020)
    • 2.2.3 Outsourced Call Centers (Outsourced Contact Centers) Forecasted Market Size by Regions (2021-2026)
  • 2.3 Industry Trends and Growth Strategy
    • 2.3.1 Market Top Trends
    • 2.3.2 Market Drivers
    • 2.3.3 Market Challenges
    • 2.3.4 Porter’s Five Forces Analysis
    • 2.3.5 Outsourced Call Centers (Outsourced Contact Centers) Market Growth Strategy
    • 2.3.6 Primary Interviews with Key Outsourced Call Centers (Outsourced Contact Centers) Players (Opinion Leaders)

3 Competition Landscape by Key Players

  • 3.1 Global Top Outsourced Call Centers (Outsourced Contact Centers) Players by Market Size
    • 3.1.1 Global Top Outsourced Call Centers (Outsourced Contact Centers) Players by Revenue (2015-2020)
    • 3.1.2 Global Outsourced Call Centers (Outsourced Contact Centers) Revenue Market Share by Players (2015-2020)
    • 3.1.3 Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
  • 3.2 Global Outsourced Call Centers (Outsourced Contact Centers) Market Concentration Ratio
    • 3.2.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Concentration Ratio (CR5 and HHI)
    • 3.2.2 Global Top 10 and Top 5 Companies by Outsourced Call Centers (Outsourced Contact Centers) Revenue in 2019
  • 3.3 Outsourced Call Centers (Outsourced Contact Centers) Key Players Head office and Area Served
  • 3.4 Key Players Outsourced Call Centers (Outsourced Contact Centers) Product Solution and Service
  • 3.5 Date of Enter into Outsourced Call Centers (Outsourced Contact Centers) Market
  • 3.6 Mergers & Acquisitions, Expansion Plans

4 Market Size by Type (2015-2026)

  • 4.1 Global Outsourced Call Centers (Outsourced Contact Centers) Historic Market Size by Type (2015-2020)
  • 4.2 Global Outsourced Call Centers (Outsourced Contact Centers) Forecasted Market Size by Type (2021-2026)

5 Market Size by Application (2015-2026)

  • 5.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2015-2020)
  • 5.2 Global Outsourced Call Centers (Outsourced Contact Centers) Forecasted Market Size by Application (2021-2026)

6 North America

  • 6.1 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size (2015-2020)
  • 6.2 Outsourced Call Centers (Outsourced Contact Centers) Key Players in North America (2019-2020)
  • 6.3 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2015-2020)
  • 6.4 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2015-2020)

7 Europe

  • 7.1 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size (2015-2020)
  • 7.2 Outsourced Call Centers (Outsourced Contact Centers) Key Players in Europe (2019-2020)
  • 7.3 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2015-2020)
  • 7.4 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2015-2020)

8 China

  • 8.1 China Outsourced Call Centers (Outsourced Contact Centers) Market Size (2015-2020)
  • 8.2 Outsourced Call Centers (Outsourced Contact Centers) Key Players in China (2019-2020)
  • 8.3 China Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2015-2020)
  • 8.4 China Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2015-2020)

9 Japan

  • 9.1 Japan Outsourced Call Centers (Outsourced Contact Centers) Market Size (2015-2020)
  • 9.2 Outsourced Call Centers (Outsourced Contact Centers) Key Players in Japan (2019-2020)
  • 9.3 Japan Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2015-2020)
  • 9.4 Japan Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2015-2020)

10 Southeast Asia

  • 10.1 Southeast Asia Outsourced Call Centers (Outsourced Contact Centers) Market Size (2015-2020)
  • 10.2 Outsourced Call Centers (Outsourced Contact Centers) Key Players in Southeast Asia (2019-2020)
  • 10.3 Southeast Asia Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2015-2020)
  • 10.4 Southeast Asia Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2015-2020)

11 India

  • 11.1 India Outsourced Call Centers (Outsourced Contact Centers) Market Size (2015-2020)
  • 11.2 Outsourced Call Centers (Outsourced Contact Centers) Key Players in India (2019-2020)
  • 11.3 India Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2015-2020)
  • 11.4 India Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2015-2020)

12 Central & South America

  • 12.1 Central & South America Outsourced Call Centers (Outsourced Contact Centers) Market Size (2015-2020)
  • 12.2 Outsourced Call Centers (Outsourced Contact Centers) Key Players in Central & South America (2019-2020)
  • 12.3 Central & South America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2015-2020)
  • 12.4 Central & South America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2015-2020)

13 Key Players Profiles

  • 13.1 Teleperformance
    • 13.1.1 Teleperformance Company Details
    • 13.1.2 Teleperformance Business Overview
    • 13.1.3 Teleperformance Outsourced Call Centers (Outsourced Contact Centers) Introduction
    • 13.1.4 Teleperformance Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020))
    • 13.1.5 Teleperformance Recent Development
  • 13.2 Concentrix (Convergys)
    • 13.2.1 Concentrix (Convergys) Company Details
    • 13.2.2 Concentrix (Convergys) Business Overview
    • 13.2.3 Concentrix (Convergys) Outsourced Call Centers (Outsourced Contact Centers) Introduction
    • 13.2.4 Concentrix (Convergys) Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020)
    • 13.2.5 Concentrix (Convergys) Recent Development
  • 13.3 Alorica
    • 13.3.1 Alorica Company Details
    • 13.3.2 Alorica Business Overview
    • 13.3.3 Alorica Outsourced Call Centers (Outsourced Contact Centers) Introduction
    • 13.3.4 Alorica Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020)
    • 13.3.5 Alorica Recent Development
  • 13.4 Atento
    • 13.4.1 Atento Company Details
    • 13.4.2 Atento Business Overview
    • 13.4.3 Atento Outsourced Call Centers (Outsourced Contact Centers) Introduction
    • 13.4.4 Atento Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020)
    • 13.4.5 Atento Recent Development
  • 13.5 Acticall (Sitel)
    • 13.5.1 Acticall (Sitel) Company Details
    • 13.5.2 Acticall (Sitel) Business Overview
    • 13.5.3 Acticall (Sitel) Outsourced Call Centers (Outsourced Contact Centers) Introduction
    • 13.5.4 Acticall (Sitel) Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020)
    • 13.5.5 Acticall (Sitel) Recent Development
  • 13.6 Arvato
    • 13.6.1 Arvato Company Details
    • 13.6.2 Arvato Business Overview
    • 13.6.3 Arvato Outsourced Call Centers (Outsourced Contact Centers) Introduction
    • 13.6.4 Arvato Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020)
    • 13.6.5 Arvato Recent Development
  • 13.7 Sykes Enterprises
    • 13.7.1 Sykes Enterprises Company Details
    • 13.7.2 Sykes Enterprises Business Overview
    • 13.7.3 Sykes Enterprises Outsourced Call Centers (Outsourced Contact Centers) Introduction
    • 13.7.4 Sykes Enterprises Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020)
    • 13.7.5 Sykes Enterprises Recent Development
  • 13.8 TeleTech Holdings
    • 13.8.1 TeleTech Holdings Company Details
    • 13.8.2 TeleTech Holdings Business Overview
    • 13.8.3 TeleTech Holdings Outsourced Call Centers (Outsourced Contact Centers) Introduction
    • 13.8.4 TeleTech Holdings Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020)
    • 13.8.5 TeleTech Holdings Recent Development
  • 13.9 Transcom
    • 13.9.1 Transcom Company Details
    • 13.9.2 Transcom Business Overview
    • 13.9.3 Transcom Outsourced Call Centers (Outsourced Contact Centers) Introduction
    • 13.9.4 Transcom Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020)
    • 13.9.5 Transcom Recent Development
  • 13.10 Serco
    • 13.10.1 Serco Company Details
    • 13.10.2 Serco Business Overview
    • 13.10.3 Serco Outsourced Call Centers (Outsourced Contact Centers) Introduction
    • 13.10.4 Serco Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020)
    • 13.10.5 Serco Recent Development
  • 13.11 HKT Teleservices
    • 10.11.1 HKT Teleservices Company Details
    • 10.11.2 HKT Teleservices Business Overview
    • 10.11.3 HKT Teleservices Outsourced Call Centers (Outsourced Contact Centers) Introduction
    • 10.11.4 HKT Teleservices Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020)
    • 10.11.5 HKT Teleservices Recent Development
  • 13.12 Comdata
    • 10.12.1 Comdata Company Details
    • 10.12.2 Comdata Business Overview
    • 10.12.3 Comdata Outsourced Call Centers (Outsourced Contact Centers) Introduction
    • 10.12.4 Comdata Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020)
    • 10.12.5 Comdata Recent Development

14 Analyst's Viewpoints/Conclusions

    15 Appendix

    • 15.1 Research Methodology
      • 15.1.1 Methodology/Research Approach
      • 15.1.2 Data Source
    • 15.2 Disclaimer

    Outsourced Call Centers (Outsourced Contact Centers) market is segmented by Type, and by Application. Players, stakeholders, and other participants in the global Outsourced Call Centers (Outsourced Contact Centers) market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2015-2026.

    The key players covered in this study
    Teleperformance
    Concentrix (Convergys)
    Alorica
    Atento
    Acticall (Sitel)
    Arvato
    Sykes Enterprises
    TeleTech Holdings
    Transcom
    Serco
    HKT Teleservices
    Comdata

    Market segment by Type, the product can be split into
    On-Premise CCO
    Cloud-based CCO
    Market segment by Application, split into
    Telecom & IT
    BFSI
    Healthcare & Life Sciences
    Government & Public
    Retail & Consumer Goods
    Others

    Market segment by Regions/Countries, this report covers
    North America
    Europe
    China
    Japan
    Southeast Asia
    India
    Central & South America

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