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Global Outsourced Call Centers (Outsourced Contact Centers) Market Size, Status and Forecast 2021-2027

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1 Report Overview

  • 1.1 Study Scope
  • 1.2 Market Analysis by Type
    • 1.2.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Size Growth Rate by Type: 2016 VS 2021 VS 2027
    • 1.2.2 On-Premise CCO
    • 1.2.3 Cloud-based CCO
  • 1.3 Market by Application
    • 1.3.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Application: 2016 VS 2021 VS 2027
    • 1.3.2 Telecom & IT
    • 1.3.3 BFSI
    • 1.3.4 Healthcare & Life Sciences
    • 1.3.5 Government & Public
    • 1.3.6 Retail & Consumer Goods
    • 1.3.7 Others
  • 1.4 Study Objectives
  • 1.5 Years Considered

2 Global Growth Trends

  • 2.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Perspective (2016-2027)
  • 2.2 Outsourced Call Centers (Outsourced Contact Centers) Growth Trends by Regions
    • 2.2.1 Outsourced Call Centers (Outsourced Contact Centers) Market Size by Regions: 2016 VS 2021 VS 2027
    • 2.2.2 Outsourced Call Centers (Outsourced Contact Centers) Historic Market Share by Regions (2016-2021)
    • 2.2.3 Outsourced Call Centers (Outsourced Contact Centers) Forecasted Market Size by Regions (2022-2027)
  • 2.3 Outsourced Call Centers (Outsourced Contact Centers) Industry Dynamic
    • 2.3.1 Outsourced Call Centers (Outsourced Contact Centers) Market Trends
    • 2.3.2 Outsourced Call Centers (Outsourced Contact Centers) Market Drivers
    • 2.3.3 Outsourced Call Centers (Outsourced Contact Centers) Market Challenges
    • 2.3.4 Outsourced Call Centers (Outsourced Contact Centers) Market Restraints

3 Competition Landscape by Key Players

  • 3.1 Global Top Outsourced Call Centers (Outsourced Contact Centers) Players by Revenue
    • 3.1.1 Global Top Outsourced Call Centers (Outsourced Contact Centers) Players by Revenue (2016-2021)
    • 3.1.2 Global Outsourced Call Centers (Outsourced Contact Centers) Revenue Market Share by Players (2016-2021)
  • 3.2 Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
  • 3.3 Players Covered: Ranking by Outsourced Call Centers (Outsourced Contact Centers) Revenue
  • 3.4 Global Outsourced Call Centers (Outsourced Contact Centers) Market Concentration Ratio
    • 3.4.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Concentration Ratio (CR5 and HHI)
    • 3.4.2 Global Top 10 and Top 5 Companies by Outsourced Call Centers (Outsourced Contact Centers) Revenue in 2020
  • 3.5 Outsourced Call Centers (Outsourced Contact Centers) Key Players Head office and Area Served
  • 3.6 Key Players Outsourced Call Centers (Outsourced Contact Centers) Product Solution and Service
  • 3.7 Date of Enter into Outsourced Call Centers (Outsourced Contact Centers) Market
  • 3.8 Mergers & Acquisitions, Expansion Plans

4 Outsourced Call Centers (Outsourced Contact Centers) Breakdown Data by Type

  • 4.1 Global Outsourced Call Centers (Outsourced Contact Centers) Historic Market Size by Type (2016-2021)
  • 4.2 Global Outsourced Call Centers (Outsourced Contact Centers) Forecasted Market Size by Type (2022-2027)

5 Outsourced Call Centers (Outsourced Contact Centers) Breakdown Data by Application

  • 5.1 Global Outsourced Call Centers (Outsourced Contact Centers) Historic Market Size by Application (2016-2021)
  • 5.2 Global Outsourced Call Centers (Outsourced Contact Centers) Forecasted Market Size by Application (2022-2027)

6 North America

  • 6.1 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size (2016-2027)
  • 6.2 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type
    • 6.2.1 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2021)
    • 6.2.2 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2022-2027)
    • 6.2.3 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2027)
  • 6.3 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application
    • 6.3.1 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2021)
    • 6.3.2 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2022-2027)
    • 6.3.3 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2027)
  • 6.4 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country
    • 6.4.1 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2016-2021)
    • 6.4.2 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2022-2027)
    • 6.4.3 United States
    • 6.4.3 Canada

7 Europe

  • 7.1 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size (2016-2027)
  • 7.2 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type
    • 7.2.1 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2021)
    • 7.2.2 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2022-2027)
    • 7.2.3 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2027)
  • 7.3 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application
    • 7.3.1 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2021)
    • 7.3.2 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2022-2027)
    • 7.3.3 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2027)
  • 7.4 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country
    • 7.4.1 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2016-2021)
    • 7.4.2 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2022-2027)
    • 7.4.3 Germany
    • 7.4.4 France
    • 7.4.5 U.K.
    • 7.4.6 Italy
    • 7.4.7 Russia
    • 7.4.8 Nordic

8 Asia-Pacific

  • 8.1 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size (2016-2027)
  • 8.2 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type
    • 8.2.1 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2021)
    • 8.2.2 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2022-2027)
    • 8.2.3 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2027)
  • 8.3 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application
    • 8.3.1 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2021)
    • 8.3.2 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2022-2027)
    • 8.3.3 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2027)
  • 8.4 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Region
    • 8.4.1 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Region (2016-2021)
    • 8.4.2 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Region (2022-2027)
    • 8.4.3 China
    • 8.4.4 Japan
    • 8.4.5 South Korea
    • 8.4.6 Southeast Asia
    • 8.4.7 India
    • 8.4.8 Australia

9 Latin America

  • 9.1 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size (2016-2027)
  • 9.2 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type
    • 9.2.1 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2021)
    • 9.2.2 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2022-2027)
    • 9.2.3 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2027)
  • 9.3 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application
    • 9.3.1 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2021)
    • 9.3.2 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2022-2027)
    • 9.3.3 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2027)
  • 9.4 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country
    • 9.4.1 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2016-2021)
    • 9.4.2 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2022-2027)
    • 9.4.3 Mexico
    • 9.4.4 Brazil

10 Middle East & Africa

  • 10.1 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size (2016-2027)
  • 10.2 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type
    • 10.2.1 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2021)
    • 10.2.2 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2022-2027)
    • 10.2.3 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2027)
  • 10.3 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application
    • 10.3.1 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2021)
    • 10.3.2 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2022-2027)
    • 10.3.3 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2027)
  • 10.4 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country
    • 10.4.1 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2016-2021)
    • 10.4.2 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2022-2027)
    • 10.4.3 Turkey
    • 10.4.4 Saudi Arabia
    • 10.4.5 UAE

11 Key Players Profiles

  • 11.1 Teleperformance
    • 11.1.1 Teleperformance Company Details
    • 11.1.2 Teleperformance Business Overview
    • 11.1.3 Teleperformance Outsourced Call Centers (Outsourced Contact Centers) Introduction
    • 11.1.4 Teleperformance Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
    • 11.1.5 Teleperformance Recent Development
  • 11.2 Concentrix (Convergys)
    • 11.2.1 Concentrix (Convergys) Company Details
    • 11.2.2 Concentrix (Convergys) Business Overview
    • 11.2.3 Concentrix (Convergys) Outsourced Call Centers (Outsourced Contact Centers) Introduction
    • 11.2.4 Concentrix (Convergys) Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
    • 11.2.5 Concentrix (Convergys) Recent Development
  • 11.3 Alorica
    • 11.3.1 Alorica Company Details
    • 11.3.2 Alorica Business Overview
    • 11.3.3 Alorica Outsourced Call Centers (Outsourced Contact Centers) Introduction
    • 11.3.4 Alorica Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
    • 11.3.5 Alorica Recent Development
  • 11.4 Atento
    • 11.4.1 Atento Company Details
    • 11.4.2 Atento Business Overview
    • 11.4.3 Atento Outsourced Call Centers (Outsourced Contact Centers) Introduction
    • 11.4.4 Atento Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
    • 11.4.5 Atento Recent Development
  • 11.5 Acticall (Sitel)
    • 11.5.1 Acticall (Sitel) Company Details
    • 11.5.2 Acticall (Sitel) Business Overview
    • 11.5.3 Acticall (Sitel) Outsourced Call Centers (Outsourced Contact Centers) Introduction
    • 11.5.4 Acticall (Sitel) Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
    • 11.5.5 Acticall (Sitel) Recent Development
  • 11.6 Arvato
    • 11.6.1 Arvato Company Details
    • 11.6.2 Arvato Business Overview
    • 11.6.3 Arvato Outsourced Call Centers (Outsourced Contact Centers) Introduction
    • 11.6.4 Arvato Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
    • 11.6.5 Arvato Recent Development
  • 11.7 Sykes Enterprises
    • 11.7.1 Sykes Enterprises Company Details
    • 11.7.2 Sykes Enterprises Business Overview
    • 11.7.3 Sykes Enterprises Outsourced Call Centers (Outsourced Contact Centers) Introduction
    • 11.7.4 Sykes Enterprises Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
    • 11.7.5 Sykes Enterprises Recent Development
  • 11.8 TeleTech Holdings
    • 11.8.1 TeleTech Holdings Company Details
    • 11.8.2 TeleTech Holdings Business Overview
    • 11.8.3 TeleTech Holdings Outsourced Call Centers (Outsourced Contact Centers) Introduction
    • 11.8.4 TeleTech Holdings Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
    • 11.8.5 TeleTech Holdings Recent Development
  • 11.9 Transcom
    • 11.9.1 Transcom Company Details
    • 11.9.2 Transcom Business Overview
    • 11.9.3 Transcom Outsourced Call Centers (Outsourced Contact Centers) Introduction
    • 11.9.4 Transcom Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
    • 11.9.5 Transcom Recent Development
  • 11.10 Serco
    • 11.10.1 Serco Company Details
    • 11.10.2 Serco Business Overview
    • 11.10.3 Serco Outsourced Call Centers (Outsourced Contact Centers) Introduction
    • 11.10.4 Serco Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
    • 11.10.5 Serco Recent Development
  • 11.11 HKT Teleservices
    • 11.11.1 HKT Teleservices Company Details
    • 11.11.2 HKT Teleservices Business Overview
    • 11.11.3 HKT Teleservices Outsourced Call Centers (Outsourced Contact Centers) Introduction
    • 11.11.4 HKT Teleservices Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
    • 11.11.5 HKT Teleservices Recent Development
  • 11.12 Comdata
    • 11.12.1 Comdata Company Details
    • 11.12.2 Comdata Business Overview
    • 11.12.3 Comdata Outsourced Call Centers (Outsourced Contact Centers) Introduction
    • 11.12.4 Comdata Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2016-2021)
    • 11.12.5 Comdata Recent Development

12 Analyst's Viewpoints/Conclusions

    13 Appendix

    • 13.1 Research Methodology
      • 13.1.1 Methodology/Research Approach
      • 13.1.2 Data Source
    • 13.2 Disclaimer

    Outsourced Call Centers (Outsourced Contact Centers) market is segmented by company, region (country), by Type, and by Application. Players, stakeholders, and other participants in the global Outsourced Call Centers (Outsourced Contact Centers) market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2016-2027.

    Segment by Type
    On-Premise CCO
    Cloud-based CCO

    Segment by Application
    Telecom & IT
    BFSI
    Healthcare & Life Sciences
    Government & Public
    Retail & Consumer Goods
    Others

    By Region
    North America
    U.S.
    Canada
    Europe
    Germany
    France
    U.K.
    Italy
    Russia
    Nordic
    Rest of Europe
    Asia-Pacific
    China
    Japan
    South Korea
    Southeast Asia
    India
    Australia
    Rest of Asia
    Latin America
    Mexico
    Brazil
    Rest of Latin America
    Middle East & Africa
    Turkey
    Saudi Arabia
    UAE
    Rest of MEA

    By Company
    Teleperformance
    Concentrix (Convergys)
    Alorica
    Atento
    Acticall (Sitel)
    Arvato
    Sykes Enterprises
    TeleTech Holdings
    Transcom
    Atento
    Acticall (Sitel)

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