1 Report Overview

• 1.1 Study Scope
• 1.2 Market Analysis by Type
  • 1.2.1 Global Online Help Desk Market Size Growth Rate by Type: 2016 VS 2021 VS 2027
  • 1.2.2 On-premises
  • 1.2.3 Cloud-based
• 1.3 Market by Application
  • 1.3.1 Global Online Help Desk Market Share by Application: 2016 VS 2021 VS 2027
  • 1.3.2 E-commerce
  • 1.3.3 Banks
  • 1.3.4 Others
• 1.4 Study Objectives
• 1.5 Years Considered

2 Global Growth Trends

• 2.1 Global Online Help Desk Market Perspective (2016-2027)
• 2.2 Online Help Desk Growth Trends by Regions
  • 2.2.1 Online Help Desk Market Size by Regions: 2016 VS 2021 VS 2027
  • 2.2.2 Online Help Desk Historic Market Share by Regions (2016-2021)
  • 2.2.3 Online Help Desk Forecasted Market Size by Regions (2022-2027)
• 2.3 Online Help Desk Industry Dynamic
  • 2.3.1 Online Help Desk Market Trends
  • 2.3.2 Online Help Desk Market Drivers
  • 2.3.3 Online Help Desk Market Challenges
  • 2.3.4 Online Help Desk Market Restraints

3 Competition Landscape by Key Players

• 3.1 Global Top Online Help Desk Players by Revenue
  • 3.1.1 Global Top Online Help Desk Players by Revenue (2016-2021)
  • 3.1.2 Global Online Help Desk Revenue Market Share by Players (2016-2021)
• 3.2 Global Online Help Desk Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
• 3.3 Players Covered: Ranking by Online Help Desk Revenue
• 3.4 Global Online Help Desk Market Concentration Ratio
  • 3.4.1 Global Online Help Desk Market Concentration Ratio (CR5 and HHI)
  • 3.4.2 Global Top 10 and Top 5 Companies by Online Help Desk Revenue in 2020
• 3.5 Online Help Desk Key Players Head office and Area Served
• 3.6 Key Players Online Help Desk Product Solution and Service
• 3.7 Date of Enter into Online Help Desk Market
• 3.8 Mergers & Acquisitions, Expansion Plans

4 Online Help Desk Breakdown Data by Type

• 4.1 Global Online Help Desk Historic Market Size by Type (2016-2021)
• 4.2 Global Online Help Desk Forecasted Market Size by Type (2022-2027)

5 Online Help Desk Breakdown Data by Application

• 5.1 Global Online Help Desk Historic Market Size by Application (2016-2021)
• 5.2 Global Online Help Desk Forecasted Market Size by Application (2022-2027)

6 North America

• 6.1 North America Online Help Desk Market Size (2016-2027)
• 6.2 North America Online Help Desk Market Size by Type
  • 6.2.1 North America Online Help Desk Market Size by Type (2016-2021)
  • 6.2.2 North America Online Help Desk Market Size by Type (2022-2027)
  • 6.2.3 North America Online Help Desk Market Size by Type (2016-2027)
• 6.3 North America Online Help Desk Market Size by Application
  • 6.3.1 North America Online Help Desk Market Size by Application (2016-2021)
  • 6.3.2 North America Online Help Desk Market Size by Application (2022-2027)
  • 6.3.3 North America Online Help Desk Market Size by Application (2016-2027)
• 6.4 North America Online Help Desk Market Size by Country
  • 6.4.1 North America Online Help Desk Market Size by Country (2016-2021)
  • 6.4.2 North America Online Help Desk Market Size by Country (2022-2027)
  • 6.4.3 United States
  • 6.4.3 Canada

7 Europe

• 7.1 Europe Online Help Desk Market Size (2016-2027)
• 7.2 Europe Online Help Desk Market Size by Type
  • 7.2.1 Europe Online Help Desk Market Size by Type (2016-2021)
  • 7.2.2 Europe Online Help Desk Market Size by Type (2022-2027)
  • 7.2.3 Europe Online Help Desk Market Size by Type (2016-2027)
• 7.3 Europe Online Help Desk Market Size by Application
  • 7.3.1 Europe Online Help Desk Market Size by Application (2016-2021)
  • 7.3.2 Europe Online Help Desk Market Size by Application (2022-2027)
  • 7.3.3 Europe Online Help Desk Market Size by Application (2016-2027)
• 7.4 Europe Online Help Desk Market Size by Country
  • 7.4.1 Europe Online Help Desk Market Size by Country (2016-2021)
  • 7.4.2 Europe Online Help Desk Market Size by Country (2022-2027)
  • 7.4.3 Germany
  • 7.4.4 France
  • 7.4.5 U.K.
  • 7.4.6 Italy
  • 7.4.7 Russia
  • 7.4.8 Nordic

8 Asia-Pacific

• 8.1 Asia-Pacific Online Help Desk Market Size (2016-2027)
• 8.2 Asia-Pacific Online Help Desk Market Size by Type
  • 8.2.1 Asia-Pacific Online Help Desk Market Size by Type (2016-2021)
  • 8.2.2 Asia-Pacific Online Help Desk Market Size by Type (2022-2027)
  • 8.2.3 Asia-Pacific Online Help Desk Market Size by Type (2016-2027)
• 8.3 Asia-Pacific Online Help Desk Market Size by Application
  • 8.3.1 Asia-Pacific Online Help Desk Market Size by Application (2016-2021)
  • 8.3.2 Asia-Pacific Online Help Desk Market Size by Application (2022-2027)
  • 8.3.3 Asia-Pacific Online Help Desk Market Size by Application (2016-2027)
• 8.4 Asia-Pacific Online Help Desk Market Size by Region
  • 8.4.1 Asia-Pacific Online Help Desk Market Size by Region (2016-2021)
  • 8.4.2 Asia-Pacific Online Help Desk Market Size by Region (2022-2027)
  • 8.4.3 China
  • 8.4.4 Japan
  • 8.4.5 South Korea
  • 8.4.6 Southeast Asia
  • 8.4.7 India
  • 8.4.8 Australia

9 Latin America

• 9.1 Latin America Online Help Desk Market Size (2016-2027)
• 9.2 Latin America Online Help Desk Market Size by Type
  • 9.2.1 Latin America Online Help Desk Market Size by Type (2016-2021)
  • 9.2.2 Latin America Online Help Desk Market Size by Type (2022-2027)
  • 9.2.3 Latin America Online Help Desk Market Size by Type (2016-2027)
• 9.3 Latin America Online Help Desk Market Size by Application
  • 9.3.1 Latin America Online Help Desk Market Size by Application (2016-2021)
  • 9.3.2 Latin America Online Help Desk Market Size by Application (2022-2027)
  • 9.3.3 Latin America Online Help Desk Market Size by Application (2016-2027)
• 9.4 Latin America Online Help Desk Market Size by Country
  • 9.4.1 Latin America Online Help Desk Market Size by Country (2016-2021)
  • 9.4.2 Latin America Online Help Desk Market Size by Country (2022-2027)
  • 9.4.3 Mexico
  • 9.4.4 Brazil

10 Middle East & Africa

• 10.1 Middle East & Africa Online Help Desk Market Size (2016-2027)
• 10.2 Middle East & Africa Online Help Desk Market Size by Type
  • 10.2.1 Middle East & Africa Online Help Desk Market Size by Type (2016-2021)
  • 10.2.2 Middle East & Africa Online Help Desk Market Size by Type (2022-2027)
  • 10.2.3 Middle East & Africa Online Help Desk Market Size by Type (2016-2027)
• 10.3 Middle East & Africa Online Help Desk Market Size by Application
  • 10.3.1 Middle East & Africa Online Help Desk Market Size by Application (2016-2021)
  • 10.3.2 Middle East & Africa Online Help Desk Market Size by Application (2022-2027)
  • 10.3.3 Middle East & Africa Online Help Desk Market Size by Application (2016-2027)
• 10.4 Middle East & Africa Online Help Desk Market Size by Country
  • 10.4.1 Middle East & Africa Online Help Desk Market Size by Country (2016-2021)
  • 10.4.2 Middle East & Africa Online Help Desk Market Size by Country (2022-2027)
  • 10.4.3 Turkey
  • 10.4.4 Saudi Arabia
  • 10.4.5 UAE

11 Key Players Profiles

• 11.1 Zendesk
  • 11.1.1 Zendesk Company Details
  • 11.1.2 Zendesk Business Overview
  • 11.1.3 Zendesk Online Help Desk Introduction
  • 11.1.4 Zendesk Revenue in Online Help Desk Business (2016-2021)
  • 11.1.5 Zendesk Recent Development
• 11.2 Groove
  • 11.2.1 Groove Company Details
  • 11.2.2 Groove Business Overview
  • 11.2.3 Groove Online Help Desk Introduction
  • 11.2.4 Groove Revenue in Online Help Desk Business (2016-2021)
  • 11.2.5 Groove Recent Development
• 11.3 HappyFox
  • 11.3.1 HappyFox Company Details
  • 11.3.2 HappyFox Business Overview
  • 11.3.3 HappyFox Online Help Desk Introduction
  • 11.3.4 HappyFox Revenue in Online Help Desk Business (2016-2021)
  • 11.3.5 HappyFox Recent Development
• 11.4 Freshdesk
  • 11.4.1 Freshdesk Company Details
  • 11.4.2 Freshdesk Business Overview
  • 11.4.3 Freshdesk Online Help Desk Introduction
  • 11.4.4 Freshdesk Revenue in Online Help Desk Business (2016-2021)
  • 11.4.5 Freshdesk Recent Development
• 11.5 Atlassian
  • 11.5.1 Atlassian Company Details
  • 11.5.2 Atlassian Business Overview
  • 11.5.3 Atlassian Online Help Desk Introduction
  • 11.5.4 Atlassian Revenue in Online Help Desk Business (2016-2021)
  • 11.5.5 Atlassian Recent Development
• 11.6 Zoho
  • 11.6.1 Zoho Company Details
  • 11.6.2 Zoho Business Overview
  • 11.6.3 Zoho Online Help Desk Introduction
  • 11.6.4 Zoho Revenue in Online Help Desk Business (2016-2021)
  • 11.6.5 Zoho Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix

• 13.1 Research Methodology
  • 13.1.1 Methodology/Research Approach
  • 13.1.2 Data Source
• 13.2 Disclaimer

Online Help Desk market is segmented by company, region (country), by Type, and by Application. Players, stakeholders, and other participants in the global Online Help Desk market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2016-2027.

Segment by Type
On-premises
Cloud-based

Segment by Application
E-commerce
Banks
Others

By Region
North America
United States
Canada
Europe
Germany
France
U.K.
Italy
Russia
Nordic
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA

By Company
Zendesk
Groove
HappyFox
Freshdesk
Atlassian
Zoho
Freshdesk