Table of Contents

1 Product Introduction and Overview

• 1.1 Product Definition
• 1.2 Product Specification
• 1.3 Global Market Overview
  • 1.3.1 Global Online CRM Tools Market Status and Forecast (2017-2028)
  • 1.3.2 Global Online CRM Tools Sales Value CAGR by Region
• 1.4 Market Drivers, Inhibitors
  • 1.4.1 Market Drivers
  • 1.4.2 Market Inhibitors
  • 1.4.3 COVID-19 Impact Analysis

2 Global Online CRM Tools Supply by Company

• 2.1 Global Online CRM Tools Sales Value by Company
• 2.2 Online CRM Tools Sales Area of Main Manufacturers
• 2.3 Trend of Concentration Rate

3 Global and Regional Online CRM Tools Market Status by Type

• 3.1 Online CRM Tools Type Introduction
  • 3.1.1 Cloud-based
  • 3.1.2 Web-based
• 3.2 Global Online CRM Tools Market by Type
• 3.3 North America: by Type
• 3.4 Europe: by Type
• 3.5 Asia Pacific: by Type
• 3.6 Central & South America: by Type
• 3.7 Middle East & Africa: by Type

4 Global and Regional Online CRM Tools Market Status by Application

• 4.1 Online CRM Tools Segment by Application
  • 4.1.1 SMBs
  • 4.1.2 Large Enterprises
• 4.2 Global Online CRM Tools Market by Application
• 4.3 North America: by Application
• 4.4 Europe: by Application
• 4.5 Asia Pacific: by Application
• 4.6 Central & South America: by Application
• 4.7 Middle East & Africa: by Application

5 Global Online CRM Tools Market Status by Region

• 5.1 Global Online CRM Tools Market by Region
• 5.2 North America Online CRM Tools Market Status
• 5.3 Europe Online CRM Tools Market Status
• 5.4 Asia Pacific Online CRM Tools Market Status
• 5.5 Central & South America Online CRM Tools Market Status
• 5.6 Middle East & Africa Online CRM Tools Market Status

6 North America Online CRM Tools Market Status

• 6.1 North America Online CRM Tools Market by Country
• 6.2 United States
• 6.3 Canada
• 6.4 Mexico

7 Europe Online CRM Tools Market Status

• 7.1 Europe Online CRM Tools Market by Country
• 7.2 Germany
• 7.3 France
• 7.4 UK
• 7.5 Italy
• 7.6 Russia
• 7.7 Spain

8 Asia Pacific Online CRM Tools Market Status

• 8.1 Asia Pacific Online CRM Tools Market by Country
• 8.2 China
• 8.3 Japan
• 8.4 Korea
• 8.5 Southeast Asia
• 8.6 India
• 8.7 Australasia

9 Central & South America Online CRM Tools Market Status

• 9.1 Central & South America Online CRM Tools Market by Country
• 9.2 Brazil
• 9.3 Argentina
• 9.4 Colombia

10 Middle East & Africa Online CRM Tools Market Status

• 10.1 Middle East & Africa Online CRM Tools Market by Country
• 10.2 Iran
• 10.3 Israel
• 10.4 Turkey
• 10.5 South Africa
• 10.8 Saudi Arabia

11 Major Downstream Customers Analysis

• 11.1 Customer One Analysis
• 11.2 Customer Two Analysis
• 11.3 Customer Three Analysis
• 11.4 Customer Four Analysis

12 Global Online CRM Tools Market Forecast by Type and by Application

• 12.1 Global Online CRM Tools Sales Value Forecast (2023-2028)
• 12.2 Global Online CRM Tools Forecast by Type
• 12.3 Global Online CRM Tools Forecast by Application

13 Global Online CRM Tools Market Forecast by Region/Country

• 13.1 Global Online CRM Tools Market Forecast by Region (2023-2028)
• 13.2 North America Market Forecast
• 13.3 Europe Market Forecast
• 13.4 Asia Pacific Market Forecast
• 13.5 Central & South America Market Forecast
• 13.6 Middle East & Africa Market Forecast

14 Key Participants Company Information

• 14.1 Zoho CRM
  • 14.1.1 Company Information
  • 14.1.2 Online CRM Tools Product Introduction
  • 14.1.3 Zoho CRM Online CRM Tools Sales Value, Gross Margin and Global Share (2020-2022)
  • 14.1.4 SWOT Analysis
• 14.2 Yonyx
  • 14.2.1 Company Information
  • 14.2.2 Online CRM Tools Product Introduction
  • 14.2.3 Yonyx Online CRM Tools Sales Value, Gross Margin and Global Share (2020-2022)
  • 14.2.4 SWOT Analysis
• 14.3 Yetiforce CRM
  • 14.3.1 Company Information
  • 14.3.2 Online CRM Tools Product Introduction
  • 14.3.3 Yetiforce CRM Online CRM Tools Sales Value, Gross Margin and Global Share (2020-2022)
  • 14.3.4 SWOT Analysis
• 14.4 Wakeupsales
  • 14.4.1 Company Information
  • 14.4.2 Online CRM Tools Product Introduction
  • 14.4.3 Wakeupsales Online CRM Tools Sales Value, Gross Margin and Global Share (2020-2022)
  • 14.4.4 SWOT Analysis
• 14.5 Vtiger CRM
  • 14.5.1 Company Information
  • 14.5.2 Online CRM Tools Product Introduction
  • 14.5.3 Vtiger CRM Online CRM Tools Sales Value, Gross Margin and Global Share (2020-2022)
  • 14.5.4 SWOT Analysis
• 14.6 Teamgate CRM
  • 14.6.1 Company Information
  • 14.6.2 Online CRM Tools Product Introduction
  • 14.6.3 Teamgate CRM Online CRM Tools Sales Value, Gross Margin and Global Share (2020-2022)
  • 14.6.4 SWOT Analysis
• 14.7 SutiCRM
  • 14.7.1 Company Information
  • 14.7.2 Online CRM Tools Product Introduction
  • 14.7.3 SutiCRM Online CRM Tools Sales Value, Gross Margin and Global Share (2020-2022)
  • 14.7.4 SWOT Analysis
• 14.8 SeoToaster CRM
  • 14.8.1 Company Information
  • 14.8.2 Online CRM Tools Product Introduction
  • 14.8.3 SeoToaster CRM Online CRM Tools Sales Value, Gross Margin and Global Share (2020-2022)
  • 14.8.4 SWOT Analysis
• 14.9 SAP
  • 14.9.1 Company Information
  • 14.9.2 Online CRM Tools Product Introduction
  • 14.9.3 SAP Online CRM Tools Sales Value, Gross Margin and Global Share (2020-2022)
  • 14.9.4 SWOT Analysis
• 14.10 Salesforce
  • 14.10.1 Company Information
  • 14.10.2 Online CRM Tools Product Introduction
  • 14.10.3 Salesforce Online CRM Tools Sales Value, Gross Margin and Global Share (2020-2022)
  • 14.10.4 SWOT Analysis
• 14.11 RepairShopr
• 14.12 Really Simple Systems CRM
• 14.13 Oracle
• 14.14 Microsoft
• 14.15 Mailchimp
• 14.16 InStream
• 14.17 HubSpot
• 14.18 Genesys
• 14.19 Freshsales
• 14.20 Epsilon
• 14.21 Creatio (formerly bpm’online)
• 14.22 Copper
• 14.23 Breezz
• 14.24 Bitrix24
• 14.25 amoCRM
• 14.26 Agile CRM
• 14.27 Adobe Marketing Cloud

15 Conclusion

16 Methodology

This report provides a comprehensive analysis of current global Online CRM Tools market based on segmented types and downstream applications. Major product development trends are discussed under major downstream segment scenario.This report also focuses on major driving factors and inhibitors that affect the market and competitive landscape. Global and regional leading players in the Online CRM Tools industry are profiled in a detailed way, with sales data and market share info. This report also includes global and regional market size and forecast, drill-down to top 20 economies.

According to GRD Survey, the global Online CRM Tools market is estimated at $ 48200 million in 2021, and projected to grow at a CAGR of 17.3% to $ 147300 million by 2028.

Covid-19 pandemic has impacted the supply and demand status for many industries along the supply chain. Global Online CRM Tools Market Opportunities and Forecast 2023-2028 report makes a brilliant attempt to unveil key opportunities available in the global Online CRM Tools market under the Covid-19 impact to help readers in achieving a better market position. No matter the client is industry insider, potential entrant or investor, the report will provide useful data and information.

The Global Online CRM Tools Market has been exhibited in detail in the following chapters
Chapter 1 displays the basic product introduction and market overview.
Chapter 2 provides the competition landscape of global Online CRM Tools industry.
Chapter 3 provides the market analysis by type and by region
Chapter 4 provides the market analysis by application and by region
Chapter 5-10 presents regional and country market size and forecast, under the context of market drivers and inhibitors analysis.
Chapter 11 analyses the supply chain, including process chart introduction, upstream key raw material and cost analysis, distributor and downstream buyer analysis.
Chapter 12 provides the market forecast by type and by application
Chapter 13 provides the market forecast by region
Chapter 14 profies global leading players with their revenue, market share, profit margin, major product portfolio and SWOT analysis.
Chapter 15 conclusions

Segmented by Type
Cloud-based
Web-based

Segmented by Application
SMBs
Large Enterprises

Segmented by Country
North America
United States
Canada
Mexico
Europe
Germany
France
UK
Italy
Russia
Spain
Asia Pacific
China
Japan
Korea
Southeast Asia
India
Australasia
Central & South America
Brazil
Argentina
Colombia
Middle East & Africa
Iran
Israel
Turkey
South Africa
Saudi Arabia

Key manufacturers included in this survey
Zoho CRM
Yonyx
Yetiforce CRM
Wakeupsales
Vtiger CRM
Teamgate CRM
SutiCRM
SeoToaster CRM
SAP
Salesforce
RepairShopr
Really Simple Systems CRM
Oracle
Microsoft
Mailchimp
InStream
HubSpot
Genesys
Freshsales
Epsilon
Creatio (formerly bpm’online)
Copper
Breezz
Bitrix24
amoCRM
Agile CRM
Adobe Marketing Cloud